Henry Mayo Newhall Memorial Hospital – Behavioral Health

23845 McBean Parkway
Santa Clarita, CA 91355

Henry Mayo Newhall Memorial Hospital - Behavioral Health CA 91355

About Henry Mayo Newhall Memorial Hospital – Behavioral Health

Henry Mayo Newhall Memorial Hospital – Behavioral Health, located in Santa Clarita, California is a private alcohol and drug rehab that offers treatment for a variety of substance abuse addictions including co-occurring mental health disorders. They offer residential care providing long term support for addiction recovery.

Specialty rehab programs at Henry Mayo Newhall Memorial Hospital – Behavioral Health include age-sensitive addiction treatment considering health and life-stage issues of older adults and accessible addiction treatment using sign language and adapted communication methods.

Latest Reviews

Amanda
1 week ago on Google
1
I am shocked and dismayed to share the unacceptable treatment my husband received at Henry Mayo Hospital Emergency Room this past Tuesday. I took him to urgent care after having a fever of over 103 for three days. After examining him, they recommended taking him to the ER. We were in the waiting room for four hours. He was taken back multiple times but never given a bed. They refused to give him an IV, even though based on urine samples he was severely dehydrated. They drew blood and ran tests, but without waiting for results, said they were sending us home. I asked to speak with his doctor, Lawrence Liao and the nurse who saw him because my intuition was telling me otherwise. They were both extremely rude, condescending and impatient. He said it was just a virus and only gave us a prescription for ibuprofen. As we pulled out of the parking lot, they called to say they hadn't properly done his blood work and to bring my exhausted and very ill husband back to be poked and prodded again. They then re admitted him and tried to put him back in the hours long waiting que. After two more days of high fevers, hearing nothing regarding the tests they ran, I brought him to a different urgent care and they determined he had raging pneumonia. The doctor at the urgent care was shocked that Henryo Mayo did not see the pneumonia in his lungs, but my husband expalined to her they only took one image of his chest. She was appalled and said a minimum of two images should be taken so no wonder they missed it. Henryo Mayo was so overcrowded that they treated us like a number and wanted us out.I cannot believe I almost lost my husband due to the extreme negligence and uncaring unprofessional actions of this hospital.
Ryan Arklin
1 week ago on Google
2
First of all, it pains me to write this review for Henry Mayo. They saved my life twice and I am forever grateful for that (which is why I'll leave two stars). Unfortunately, I was bullied nearly to my grave by some of the Doctors and Nurses there earlier this year. They brought other patients in my room to harass and bully me several times. They forced me to stay awake for two weeks straight and would try injecting me with something (I still don't know what) every time they thought I was asleep. I lost all my trust in Henry Mayo and although it is the closest Hospital to my house, it will always be my very last choice. I am sad and a little scared that I can not even trust someone from this institution enough to shake their hand any more, let alone administer something into my body. I had so many great ideas for this hospital growing up but that ship sailed earlier this year. Good luck Santa Clarita.
Stacey Court
3 weeks ago on Google
1
Always check your medical records for errors!!! They had mixed up my medical records with two other patients and wrote in information for other patients up to three months after I was discharged on my record. Even had me incorrectly placed in the Bhu after incorrect information was placed on my file . nurse Patricia Rourke wrote that i was observed jumping in front of two cars on a busy street, which turned out to be part of someone else's medical record. Was there for a heartbeat of 120 ,which they thought was normal. Was dehydrated and nearly died because my potassium levels were low but they did not address that. Also was given a course of antibiotics as Dr rodger wallace told me I had a uti even though I had no fever or pain and felt fine and my lab tests were all OK. Turns out that I had cystitus with hematuria as put on my medical records. I layman's terms I had started my period the next day and was actually given antibiotics for having my period!!!!!. They refuse to acknowledge they made any mistakes or violated in Hippa laws. I'm still thousands of dollars in debt due to legal fees trying to correct this issue. My mental and physical health have greatly suffered. Yeah sucks even more that I live in arizona and was told at the hospital to use a relatives address in ca to get medi cal to pay for the stay. I should add that this is not the first time my medical records have been compromised. In 2015, while being seen for a skin infection I was asked about my diabetes by Dr. Casey. Told him I never had diabetes. He said there were several diabetes medications listed in chart but he would have them removed.
Response from the owner4 months ago
We were sorry to read your review. Thank you for taking the time to share your feedback. If you would like to provide more information, please call our Patient Relations Office at 661.200.1030. Thank you.

Location

Accepted Insurance

Henry Mayo Newhall Memorial Hospital – Behavioral Health works with several private insurance providers and also accepts private payments when possible, Please contact to verify your specific insurance provider.

Call now to check and verify your insurance

800-985-8516
Question iconWho Answers?

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Addiction Treatments

Levels of Care

inpatient iconInpatient
Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.

Treatments

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

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Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
seniors-program thumbnail image
Seniors Program
Nearly one million adults age 65 and older live with a substance use disorder. Treatment providers who specialize in senior care understand the social, psychological, and physical effects of aging and how they relate to recovery. They can help clients address particular challenges and risks they may face as they get older such as overdosing and medication interactions and dependencies.
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Hearing Impaired Program
A sensory disability, such as hearing impairment, can compound the challenges of addiction recovery. Drug rehabs that are specially designed to accommodate the needs of persons with hearing impairments will include special accessibility features and accommodations to make treatment as comfortable and effective as possible. This may include access to American Sign Language interpreters.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Nicotine Replacement Therapy (NRT) is a way of getting nicotine into the bloodstream without smoking. It uses products that supply low doses of nicotine to help people stop smoking. The goal of therapy is to cut down on cravings for nicotine and ease the symptoms of nicotine withdrawal.

Nutrition therapy, aka medical nutrition therapy (MNT), is a way of treating physical, emotional, and medical conditions through diet. Specific dietary plans are designed by professional nutritionists or registered dietitians, and patients follow them in order to positively affect their physical and mental health.

Contact Information

Phone icon (661) 200-1080
Building icon

23845 McBean Parkway
Santa Clarita, CA 91355

Fact checked and written by:
Rita Milios, LCSW, SAP
Edited by:
Anna Spooner

Reviews of Henry Mayo Newhall Memorial Hospital – Behavioral Health

2.7/5 (353 reviews)
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Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

2.7 (353 reviews)
Amanda
1 week ago
1

I am shocked and dismayed to share the unacceptable treatment my husband received at Henry Mayo Hospital Emergency Room this past Tuesday. I took him to urgent care after having a fever of over 103 for three days. After examining him, they recommended taking him to the ER. We were in the waiting room for four hours. He was taken back multiple times but never given a bed. They refused to give him an IV, even though based on urine samples he was severely dehydrated. They drew blood and ran tests, but without waiting for results, said they were sending us home. I asked to speak with his doctor, Lawrence Liao and the nurse who saw him because my intuition was telling me otherwise. They were both extremely rude, condescending and impatient. He said it was just a virus and only gave us a prescription for ibuprofen. As we pulled out of the parking lot, they called to say they hadn't properly done his blood work and to bring my exhausted and very ill husband back to be poked and prodded again. They then re admitted him and tried to put him back in the hours long waiting que. After two more days of high fevers, hearing nothing regarding the tests they ran, I brought him to a different urgent care and they determined he had raging pneumonia. The doctor at the urgent care was shocked that Henryo Mayo did not see the pneumonia in his lungs, but my husband expalined to her they only took one image of his chest. She was appalled and said a minimum of two images should be taken so no wonder they missed it. Henryo Mayo was so overcrowded that they treated us like a number and wanted us out.I cannot believe I almost lost my husband due to the extreme negligence and uncaring unprofessional actions of this hospital.

Ryan Arklin
1 week ago
2

First of all, it pains me to write this review for Henry Mayo. They saved my life twice and I am forever grateful for that (which is why I'll leave two stars). Unfortunately, I was bullied nearly to my grave by some of the Doctors and Nurses there earlier this year. They brought other patients in my room to harass and bully me several times. They forced me to stay awake for two weeks straight and would try injecting me with something (I still don't know what) every time they thought I was asleep. I lost all my trust in Henry Mayo and although it is the closest Hospital to my house, it will always be my very last choice. I am sad and a little scared that I can not even trust someone from this institution enough to shake their hand any more, let alone administer something into my body. I had so many great ideas for this hospital growing up but that ship sailed earlier this year. Good luck Santa Clarita.

Stacey Court
3 weeks ago
1

Always check your medical records for errors!!! They had mixed up my medical records with two other patients and wrote in information for other patients up to three months after I was discharged on my record. Even had me incorrectly placed in the Bhu after incorrect information was placed on my file . nurse Patricia Rourke wrote that i was observed jumping in front of two cars on a busy street, which turned out to be part of someone else's medical record. Was there for a heartbeat of 120 ,which they thought was normal. Was dehydrated and nearly died because my potassium levels were low but they did not address that. Also was given a course of antibiotics as Dr rodger wallace told me I had a uti even though I had no fever or pain and felt fine and my lab tests were all OK. Turns out that I had cystitus with hematuria as put on my medical records. I layman's terms I had started my period the next day and was actually given antibiotics for having my period!!!!!. They refuse to acknowledge they made any mistakes or violated in Hippa laws. I'm still thousands of dollars in debt due to legal fees trying to correct this issue. My mental and physical health have greatly suffered. Yeah sucks even more that I live in arizona and was told at the hospital to use a relatives address in ca to get medi cal to pay for the stay. I should add that this is not the first time my medical records have been compromised. In 2015, while being seen for a skin infection I was asked about my diabetes by Dr. Casey. Told him I never had diabetes. He said there were several diabetes medications listed in chart but he would have them removed.

Response from the owner5 months ago
We were sorry to read your review. Thank you for taking the time to share your feedback. If you would like to provide more information, please call our Patient Relations Office at 661.200.1030. Thank you.
Michael Copeland
3 weeks ago
1

AVOID THIS HOSPITAL AT ALL COSTS! The emergency room doctors here like DOCTOR ROBERT CASEY that outsource their billing to a third-party company called Vituity, and they will relentlessly pursue you for payment, even if you're already in the process of getting the bill settled with your insurance. I ve been on hold for over 45 minutes again! This has happened multiple times, adding up to hours of waiting.You d think that if they were so eager for payment, they d choose a third-party service that actually answers their phones. I ve left numerous messages that have gone unanswered and sent emails after tracking down their addresses, yet still no response. This situation is utterly ridiculous, especially for someone like me, a decorated war veteran.

Response from the owner3 weeks ago
We were sorry to read your review and would like to follow up on the concerns you expressed. The Emergency Department team has reached out to you and would be happy to help address your billing concerns.
Cheryl Hobensack
1 month ago
5

My auntie is at Henry Mayo Newhall Hospital; she started in ER, went to ICU, now in Med Surg Tele. Every single person I have interacted with in this facility has been amazing, from docs and nurses to environmental services and cafeteria staff. Yesterday, I saw more doctors than nurses unheard of! The ICU doc rounded on her and she s no longer in the ICU! Each person has taken the time (!!) to interact with me, answering all my questions, down to specifics. What a blessing for a family member to be truly valued. The ICU doc commented on our family s communication process and how it saves all of them time by not having to take a multitude of telephone calls. If I lived still in SoCAL, it would be worth the cost of living to be near Henry Mayo Newhall Hospital. Keep up the great work, everyone!!

Claudia Leal
1 month ago
1

I got here at 10am for abdominal pain. They lost my blood got redraw at 1:40pm. Got pocked 3 times It's ridiculous how is it possible that they lost my blood. Nurse was really nice and apologize but it's ridiculous.

tonya white
1 month ago
1

This is the worst hospital ever. I spent 15 days in this place. Most of the nurses disrespectful, rude and just don t care. The same with a couple of the female doctors. I can not believe this hospital is still in service. I ve given good compliments in the past but if I do this time I would be stretching it. I even had a Case Manager approach me very rudely close to my face rude and no heart she left me in tears. It doesn t matter when you complain but you certainly will get singled out when you return. I plan to take this further and hopefully someone will follow up on all these complaints. I even had some workers complain in confidence about the work place. Some nurses were very professional Antonio, Amir, Ana, Jordan, Lievle, Agnes, Rianne, Alexis. I could go on about this hospital someone need to really investigate this place. I tried to have a meeting with the Director no one knew who that really was I knew they were being dishonest. My family had to call several times from Tennessee in order for someone to respond to me. I have the receipts of everything I am reporting. Arron I the Manager in Foodservice was outstanding and so was the team kudos to the entire food service. The manager that guy deserves extra kudos. Food service keep doing a awesome job. I look forward to hearing from you.Thank you in advanceTonya White

Response from the owner1 month ago
We were sorry to read your review and would like to follow up on the concerns you expressed. Please consider calling our Patient Experience Department at 661.200.1030, so we can gather more information about your experience. We look forward to hearing from you.
Elaine Valdez
1 month ago
5

Response from the owner1 month ago
Thank you for your 5-star review!
Krista Zuniga
1 month ago
5

I was just discharged from Henry Mayo hospital and my experience was great!From the triage area, to the ER doctors and nurses and to everyone involved in my care during my stay. I had gone to Olive View hospital for extreme pain in my abdominal area and they didn't "find anything."I decided to come to Henry Mayo for a second opinion and, sure enough, they were able to provide me a diagnosis. They performed a small procedure to further look into my issue and they were spectacular in everything they did.I would like to thank the nurses from Tower 4 Kim, Irma T., Kyle, and Jenna for their great care while I was there. I couldn't have asked for better nurses, doctors, and PCAs. Thank you for making me feel a lot better and for actually performing tests that helped look into my issue.

Response from the owner1 month ago
Thank you for your 5-star review! We let the Tower 4 and ER teams know.
Elizabeth Cox
1 month ago
5

My husband went into ER with severe back pain. He was seen immediately. They gave him several tests. From cat scan to ultrasound and blood tests ! He had kidney stones. He got the best care at this hospital !

Kevin Burns
1 month ago
5

Always great i have frequent flyer miles there lol saved my life after ucla ignored me for 2 years 5 valves later back at it , thanks to there teams of doctors and staff

SuperMartinc cc
1 month ago
5

Great service, good communication,courteous, and polite

Response from the owner1 month ago
Thank you for your 5-star review!
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