Henry Mayo Newhall Memorial Hospital – Behavioral Health

23845 McBean Parkway Santa Clarita, CA 91355
Inpatient
Henry Mayo Newhall Memorial Hospital - Behavioral Health CA 91355

About Henry Mayo Newhall Memorial Hospital – Behavioral Health

Henry Mayo Newhall Memorial Hospital – Behavioral Health, located in Santa Clarita, California is a private alcohol and drug rehab that offers treatment for a variety of substance abuse addictions including co-occurring mental health disorders. They offer residential care providing long term support for addiction recovery.

Specialty rehab programs at Henry Mayo Newhall Memorial Hospital – Behavioral Health include age-sensitive addiction treatment considering health and life-stage issues of older adults and accessible addiction treatment using sign language and adapted communication methods.

Facility Overview

Bed icon 357
Number of Available Beds

Latest Reviews

Deirdre Liquidano
2 weeks ago on Google
5
My husband and I welcomed our first baby last month at Henry Mayo and I truly could not be more thankful for our experience and the incredible staff there. From the moment my family and I walked in, we were greeted with joy and guidance from the security desk & check in area. The rooms were clean and comfortable, and the food was really good! My family also enjoyed making frequent trips to the cafeteria which has great food options too. I m so thankful for all of the amazing nurses who cared for me and my daughter during our stay after my c-section. Each staff member was extremely kind, attentive, & helpful. I will forever be thankful for them. My husband and I were also treated to a celebration dinner and had so many delicious options to choose from. I can t say enough great things about Henry Mayo and their wonderful staff. Thank you from the bottom of my heart for taking such good care of us.
Response from the owner1 week ago
Thank you for your 5-star review! We ll be sure to share your kind words with the team at the Center for Women and Newborns.
Marcus Hernandez
3 weeks ago on Google
1
Sonia who is a CNA at Henry Mayo Hospital, has the worst attitude and most horrendous demeanor I have ever come across in my life. If you have a job in the field of helping people, why are you going to be rude to the patients that come?My daughter was in the ER today, I had asked Sonia a few questions myself but instead of getting proper communication I was met with head nods of yes or no, and mumbles for answers.I had stepped out of the room and overheard her talking to my daughter demanding that her phone be put away or there were going to be confiscation of the phone, she then gave my daughter the snarkiest remark of keeping her hands outside the blanket.My daughter suffers from low iron & being anemic, you are going to demand she takes her hand from underneath the blanket?I had been waiting for a couple hours which is okay and I do understand being in a hospital takes time, I had asked Sonia when the dr would be coming in for an eta and she just responded no idea with a mug on her face. I had asked her if there was any communication between her and the Dr Nope I don t know anything. Sonia is not in a place to be working with individuals in need of care, if you are not happy with your line of work, you are able to reach out to other companies that may be more fulfilling.I am not only disappointed but shocked by the so called Help we received today. What a shame from Henry Mayo and a shame on Sonia
Response from the owner5 days ago
Thank you for sharing your feedback. We re sorry to hear about your experience and would like the opportunity to address your concerns. Please don t hesitate to contact our Patient Relations Office at 661.200.1030.
Kathya Gonzalez
4 weeks ago on Google
1
The worst scheduling department I have ever encountered. Spoke to a Maria and she expected me to do her job. They need better customer service training and teach them how to care for patients needs.
Response from the owner1 week ago
Thank you for sharing your feedback. We re sorry to hear about your experience and would like the opportunity to address your concerns. Please don t hesitate to contact our Patient Relations Office at 661.200.1030.
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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7.7 / 10

Location

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Addiction Treatments

Levels of Care

inpatient iconInpatient
Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.

Treatments

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Nicotine Replacement Therapy (NRT) is a way of getting nicotine into the bloodstream without smoking. It uses products that supply low doses of nicotine to help people stop smoking. The goal of therapy is to cut down on cravings for nicotine and ease the symptoms of nicotine withdrawal.

Nutrition therapy, aka medical nutrition therapy (MNT), is a way of treating physical, emotional, and medical conditions through diet. Specific dietary plans are designed by professional nutritionists or registered dietitians, and patients follow them in order to positively affect their physical and mental health.

Staff

Kevin A. Klockenga

President & CEO

Ted Sirotta

SVP & CFO

Marlee Lauffer

VP Marketing Communications & Foundation President

Ray Moss

VP & CIO

Mark Puleo

VP & CHRO

Maria Vartanian

VP, Business Development

Contact Information

Phone icon (661) 200-1080
Building icon

23845 McBean Parkway
Santa Clarita, CA 91355

Fact checked and written by:
Rita Milios, LCSW, SAP
Edited by:
Anna Spooner

Reviews of Henry Mayo Newhall Memorial Hospital – Behavioral Health

2.7/5 (377 reviews)
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Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

2.7 (377 reviews)
Ben Wahnschaffe
2 weeks ago
5

Deirdre Liquidano
2 weeks ago
5

My husband and I welcomed our first baby last month at Henry Mayo and I truly could not be more thankful for our experience and the incredible staff there. From the moment my family and I walked in, we were greeted with joy and guidance from the security desk & check in area. The rooms were clean and comfortable, and the food was really good! My family also enjoyed making frequent trips to the cafeteria which has great food options too. I m so thankful for all of the amazing nurses who cared for me and my daughter during our stay after my c-section. Each staff member was extremely kind, attentive, & helpful. I will forever be thankful for them. My husband and I were also treated to a celebration dinner and had so many delicious options to choose from. I can t say enough great things about Henry Mayo and their wonderful staff. Thank you from the bottom of my heart for taking such good care of us.

Response from the owner2 weeks ago
Thank you for your 5-star review! We ll be sure to share your kind words with the team at the Center for Women and Newborns.
Marcus Hernandez
3 weeks ago
1

Sonia who is a CNA at Henry Mayo Hospital, has the worst attitude and most horrendous demeanor I have ever come across in my life. If you have a job in the field of helping people, why are you going to be rude to the patients that come?My daughter was in the ER today, I had asked Sonia a few questions myself but instead of getting proper communication I was met with head nods of yes or no, and mumbles for answers.I had stepped out of the room and overheard her talking to my daughter demanding that her phone be put away or there were going to be confiscation of the phone, she then gave my daughter the snarkiest remark of keeping her hands outside the blanket.My daughter suffers from low iron & being anemic, you are going to demand she takes her hand from underneath the blanket?I had been waiting for a couple hours which is okay and I do understand being in a hospital takes time, I had asked Sonia when the dr would be coming in for an eta and she just responded no idea with a mug on her face. I had asked her if there was any communication between her and the Dr Nope I don t know anything. Sonia is not in a place to be working with individuals in need of care, if you are not happy with your line of work, you are able to reach out to other companies that may be more fulfilling.I am not only disappointed but shocked by the so called Help we received today. What a shame from Henry Mayo and a shame on Sonia

Response from the owner3 weeks ago
Thank you for sharing your feedback. We re sorry to hear about your experience and would like the opportunity to address your concerns. Please don t hesitate to contact our Patient Relations Office at 661.200.1030.
Kathya Gonzalez
4 weeks ago
1

The worst scheduling department I have ever encountered. Spoke to a Maria and she expected me to do her job. They need better customer service training and teach them how to care for patients needs.

Response from the owner4 weeks ago
Thank you for sharing your feedback. We re sorry to hear about your experience and would like the opportunity to address your concerns. Please don t hesitate to contact our Patient Relations Office at 661.200.1030.
Sabrina Bassett
1 month ago
5

While I was admitted I stayed on the first floor for approx. 1 week. I can not remember all the nurses names but Sonya, Desiree, Ana, and each and everyone else who cared for me were outstanding, caring and on top of things. I thank you and am going to miss each one of you. Sonya, I want to say you are an amazing lady and I will always keep you in my thoughts and prayers!!! Thank you for everything!!

Response from the owner1 month ago
Thank you for your 5-star review!
E88
1 month ago
1

Response from the owner1 month ago
Thank you for sharing your feedback. We re sorry to hear about your experience and would like the opportunity to address your concerns. Please don t hesitate to contact our Patient Relations Office at 661.200.1030.
Lucy Babiryan
1 month ago
1

I am writing to express my deep dissatisfaction with the care my husband received during his recent emergency visit and overnight stay at your hospital. The main doctor who was responsible for his care failed to adequately address the cause of his pain or provide proper guidance regarding his recovery.While my husband was admitted, the doctor appeared indifferent to his discomfort, leaving us without clarity on his condition or next steps. To our surprise, she left to go home without informing us about his discharge plan or the actions required to manage his pain and recovery.Despite multiple requests to speak with the charge nurse and efforts to page the doctor, the eventual call from the doctor was shockingly unprofessional. She was dismissive, upset, and even raised her voice at my husband for seeking clarification about his condition and discharge plan.To add to our frustration, while the hospital was unwilling to provide pain relief during his stay, the doctor was willing to write a prescription for medication to be filled at a pharmacy after discharge. This lack of immediate care was both troubling and disappointing.I hope you understand how distressing this experience was for both my husband and me. Patients deserve compassionate and thorough care, especially in moments of vulnerability. I urge you to investigate this incident and ensure that no other patients are subjected to similar treatment.I would appreciate a response to this complaint, outlining any actions you will take to address these issues.Thank you for your attention to this matter.

Response from the owner1 month ago
We were sorry to read your review. Thank you for taking the time to share your feedback. We would love to hear about your experience. Please feel free to share more by contacting our Patient Relations Office at 661.200.1030.
Jennifer Artero
1 month ago
5

Response from the owner1 month ago
Thank you for your 5-star review!
elizabeth dedios
1 month ago
5

I woke up with nausea and lower abdominal pain. i went to urgent where the doctor told me to go to ER since my appendix may be the problem. When I got to the Henry Mayo Hospital, Emergency Room, i was in pain and vomiting and in check in, i was rushed into to be seen. they got vitals, gave me medicine and i waited. it was busy, no surprise since it is an emergency room but i like how the people were seen based on urgency. after an hour a ct scan showed i had appendicitis and a surgery will be performed tonight. i like how every nurse and doctor took time to respond and explain to me what procedure they had done or what medication they were giving me and what it was for. Doctor Wong, Doctor Nien, Nurse Hailey, and everyone else that s helped me, thank you so much for making this painful enduring process much more smoothly. by morning came, my pain was gone and i was able to go home. This was due to the organization of the staff and they look after their patients. yes it did take a while but so is in every urgent care and emergency room you go to. The staff made sure that even though they had a lot of patients and it was a busy day, when they were with you, it was just you and the staff. it made me feel like i was cared for and i cannot thank the staff at the emergency room, the surgical staff and the staff that helped me in my room! very nice place to stay and be cared for.

Response from the owner1 month ago
Thank you for your 5-star review!
Liz
1 month ago
5

I want to say this hospital has been so helpful to my health and my kids overall. I can't count the times I've been there and how amazing the nurses and doctors are; the only bad thing is the long wait time. They're lovely nurses and doctors who go way beyond. We must be thankful to the healthcare workers for the dedication and effort they put into helping everyone. I'm thankful that God puts people like them to help and heal everyone who seeks medical attention.

Response from the owner1 month ago
Thank you for your 5-star review!
Elsa Kahra
1 month ago
3

I'm very happy with the staff of Henry mile Hospital always stay taking care of my son Luther Kara

Ryan Arklin
1 month ago
2

First of all, it pains me to write this review for Henry Mayo. They saved my life twice and I am forever grateful for that (which is why I'll leave two stars). Unfortunately, I was bullied nearly to my grave by some of the Doctors and Nurses there earlier this year. They brought other patients in my room to harass and bully me several times. They forced me to stay awake for two weeks straight and would try injecting me with something (I still don't know what) every time they thought I was asleep. I lost all my trust in Henry Mayo and although it is the closest Hospital to my house, it will always be my very last choice. I am sad and a little scared that I can not even trust someone from this institution enough to shake their hand any more, let alone administer something into my body. I had so many great ideas for this hospital growing up but that ship sailed earlier this year. Good luck Santa Clarita.

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