McNabb Center — CenterPointe

Knoxville, Tennessee

5310 Ball Camp Pike
Knoxville, TN 37921

(865) 523-4704
3.37 (26 reviews)

About McNabb Center — CenterPointe

The Helen Ross Mcnabb Center is a treatment center located in Knoxville, Tennessee. HThey treat adults who are struggling with mental health conditions and addiction. The level of care provided here is detox, residential, and intensive outpatient treatment (IOP). Other services that are available to you are medication assisted treatment (MAT), homeless assistance, employment assistance, recovery and peer support.

This facility works with a variety of different insurances. For more clarification, I suggest reaching out to your provider to verify your insurance as out of network benefits vary.

During the beginning of your journey in recovery, it’s understandable to want to seek support and guidance. You will work with a provider and complete an assessment to better equip you and create a plan and continue to monitor you throughout your time of receiving treatment at this facility. Their team of licensed clinicians, therapists, and nurses are available to help you move forward.

Their MAT program helps you receive buprenorphine or Vivitrol that can reduce cravings and withdrawal symptoms while you’re also receiving behavioral and mental health therapies.

Employment assistance and homeless services are also available. They can offer you suggestions on how to cope with frustrations at work without turning to drugs. They provide linkage to community resources to help increase your chances of securing a job and broadening your options. Homeless services can help assist with finding placement and seeking shelter especially if where you are living may be harmful to your recovery and/or mental health.

Recovery and peer support is also available here to help hold you accountable and gain more awareness in regards to recovery. This is a life changing experience and transition that can be a little nerve wracking and uncomfortable because living a new way of life feels unfamiliar. Creating a healthier lifestyle helps heal your mind, body, as well as your spirit. By working with others who have shared lived experience of where you are currently, you’ll feel understood and stay motivated.

Dollar icon Payment Options

  • shield-cross iconPrivate Insurance
  • self-pay iconSelf-pay options
  • financial-aid iconFinancial aid
  • medicare iconMedicare
  • military iconMilitary insurance
  • medicaid iconMedicaid

Medical briefcase icon Levels of Care

inpatient iconInpatient

Residential Rehabilitation is a twenty-one to twenty-eight day residential program designed to educate, inform and provide substance abuse treatment in a group format with some individual sessions. Overseen by a medical director, the program provides a team of clinicians (program counselors), milieu counselors and nurses to interact with those who are seeking assistance with substance abuse issues.

intensive-outpatient iconIntensive Outpatient

Clients in intensive outpatient programs (IOP) receive robust, personalized care to support their reintegration into their community. Clients stepping down from inpatient treatment frequently enroll in IOP before entering standard outpatient care or community-based recovery programs, such as AA. Intensive outpatient treatment generally involves between nine and 20 therapeutic hours weekly, with the frequency and duration of sessions decreasing as clients stabilize. IOP services commonly include counseling, recovery education, holistic therapies, and medication assisted treatment (MAT).

aftercare iconAftercare

Clients receiving support in a rehab aftercare program typically have abstained from drugs or alcohol for a period of weeks or months and have completed high-level (often inpatient) treatment. Drug rehab aftercare is designed to support clients in maintaining their sobriety as they re-engage with their ordinary lives at home, in the workplace, and in the community. Services are highly individualized and evolve with clients' changing needs, but generally include peer coaching and relapse prevention.

24-hour icon24-Hour Clinical Care

At certain points in the recovery process, it's important to have support available 24/7. 24-hour clinical care offers a safe environment in which to recover from drug or alcohol addiction in peace, knowing medical detox and other treatment will happen with professionals on hand.

medically-assisted-detox iconMedically Assisted Detox

Medical Detoxification is a short-term program designed to safely manage the withdrawal signs and symptoms of someone who has been using one or more substances. The protocol for medical detoxification typically lasts 6-12 days. Detox is the process of removing drugs and/or alcohol from the body, a process that can be lethal if mismanaged. Medical detox is done by licensed medical professionals who monitor vital signs and keep you safe, healthy, and as comfortable as possible as you go through detox and withdrawal.

User icon Programs

adult-program iconAdult program

men iconProgram for men

women iconProgram for women

young-adult iconYoung adult program

House check icon Settings & Amenities

  • home-setting iconResidential setting
  • private iconPrivate setting

Shield icon Insurance

Our Policy: McNabb Center — CenterPointe works with several private insurance providers and also accepts private payments when possible, please contact us to verify your specific insurance provider.

Children's Health Insurance Program (CHIP)

Heart icon Treatment

alcohol iconAlcoholism

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

drugs iconDrug Addiction

When your day-to-day life is taken over by drug use, this is known as substance use disorder. If you abruptly stop using your drug of choice, you experience withdrawal symptoms. To overcome this cycle, professional drug rehab in Tennessee is usually needed.

check iconDual Diagnosis

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

mental-health iconMental Health and Substance Abuse

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

opium iconOpioid Addiction

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Hand holding medical sign icon Clinical Services

inpatient-file iconCognitive Behavioral Therapy

Typical cognitive behavioral therapy in Tennessee involves recognizing negative thinking and learning techniques to change that thinking and create new, positive behaviors. Strategies may include SMART goals, journaling, and situation exposure.

intervention iconGroup Therapy

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

mental-health iconIndividual Therapy

Therapy services are an integral part of the integrated services provided by the Center's outpatient clinics. Clients are identified for therapy services after a psychosocial assessment is conducted at an intake appointment or at any other time during their treatment process. Therapy clients demonstrate a need to work out their life problems in a one-on-one relationship with a helping professional. Each therapy session is tailored to the needs of each client.

desert iconMotivational Interviewing

If you participate in motivational interviewing in Tennessee, your therapist will focus on four key strategies: open questions, affirmation, reflections, and summarizing. Rather than confront or warn you to change, the clinician will allow you to explore your own motivations and decide what changes you may need to make in your life.

house-medical iconTrauma Therapy

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

family iconFamily Therapy

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Check icon Accreditations

CARF

The Commission on Accreditation of Rehabilitation Facilities (CARF) is a non-profit organization that specifically accredits rehab organizations. Founded in 1966, CARF's, mission is to help service providers like rehab facilities maintain high standards of care.

CARF Accreditation: Yes

Phone icon Contact

Phone icon (865) 523-4704
Building icon

5310 Ball Camp Pike
Knoxville, TN 37921

Call Now - Help is Available
Get Help Now - 615-437-0407
Question iconSponsored
Edited by:
Peter Lee, PhD

Reviews

3.37 (26 reviews)
Rehab.com icon Rehab.com (2)
Google icon Google (24)
Accomodations & Amenities
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Meals & Nutrition
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Treatment Effectiveness
0
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Overall Experience
Date Submitted
Reviewer
Overall Experience
Date Submitted
Reviewer
5

Really great place with amazing staff

Reviewed on 4/3/2023
1

Someone should teach these people the difference between an adult and a child, they treated my 14 year old son as a 30 year old adult. That is completely unacceptable and of course the results weren't positive.

Reviewed on 1/7/2019
Overall Experience
Date Submitted

Google Rating

3.4 (24 reviews)
Josh Wright
2 months ago
5

Life saving

M S
4 months ago
1

The one so called mental health worker here Hayley should not be working in mental health at all. MUCH better specialists and institutions to see for your mental health elsewhere PERIOD

Cassie Sane
5 months ago
1

Extremely rude front desk staff. I was given a dirty look for interrupting the staffs conversation by walking through the door and standing at the front desk waiting to be spoken to. I then stated what I was there for and was yelled at. For this to be a crisis service center/ mental health facility, the front desk staff has no empathy. They spoke to me as if I was a nuisance. Front desk staff should be friendly, helpful, and of good character, especially in a mental health facility.

Caleb Ritter
5 months ago
5

This place could help save your life. It did for me. Go into it with an open mind and gain some tools to help abstain from drugs. Thanks to all the staff, particularly Melissa, Matt, Suzie, Chase, and Steven.

Response from the owner5 months ago
Thank you for your review Caleb! The McNabb Center wishes you all the best in your recovery journey
Samantha
5 months ago
5

I went here two different times and I have to say is that they are wonderful. They helped me get set up with medication and needed follow up appointments. The staff were kind and the food is great. They only had cereal in the mornings when I stayed, but it s better than nothing. It s hard to go to group or socialize when you re uncomfortable, but it s worth it.

Response from the owner5 months ago
Thanks for your review Samantha!
Haile Lujan
7 months ago
5

This place is amazing I came sometime last year yall are all so kind met a few cool people

Response from the owner7 months ago
Thank you for your review Haile!
Josh R
8 months ago
1

Last year I went in voluntarily seeking treatment while in crisis. During my assessment, I mentioned that some of the issues contributing to my breakdown were political, amongst a myriad of other things. Upon my assessor asking me about this, she immediately began to counter me in political views. Twice she was removed and another woman stepped in.After my intake assessor tried to argue politics with me, and I remaining calm the whole time, they called the cops on me.I was shoved into a tiny room with four cops, two of which (KPD) said they were only there due to boredom. I believe that qualifies as intimidation and harassment considering I was never a physical threat.After allowing my PTSD relating to LEOs to max out, a woman who I had never spoken to gave the cops the approval to take me against my will.Because of this instance, I will never seek help again. I do not now, nor ever will trust the administration of this establishment, nor any in the field.Thank you for showing me that I should never trust. Thank you for showing me that asking for help in not okay, and that I remain alone.To the woman who decided to call cops on me because your staff took my mental issues personally: I hope you come down with somewhat can't be diagnosed, that there is no cure for. Maybe then you'll have a semblance of understanding for the lasting pain isolation you've caused me.Burn.

Bennie Boggs
1 year ago
2

I liked this place and wanted to continue but they billed me for the first consult that was simply entering my information into the computer. I of course don't mind paying for a actual mental health session but should not be billed for Josh to simply enter my name , address and etc. That is not a session .

Merima Brkic
1 year ago
2

The only staff member who actually cares about the clients is Jerry. He takes time to listen, he s caring, compassionate and kind. The other staff members don t respond to you when open yourself up, ignore you and leave you feeling awkward. They talk about their own problems like we really need to hear that while we re trying to recover. I wish they had more than two options of medications to give to the patients. I kept telling them I still couldn t sleep with the Zyprexa and that it was causing me to have really bad restless legs and they said they had nothing to give me. I thought that was very pathetic and unfair to the clients. The staff needs to stop acting scared by the clients because none of us are dangerous, we re just trying to gain support and compassionate from others. That s all we really need. You can t do this job without a genuine sincere heart. Thank you Jerry! God bless your soul.

Kathy Perkins
2 years ago
5

Great place

Kimberly McInTyre
2 years ago
5

I was honestly scared to go because I have heard horror stories about these type of places. This was my first time getting treatment and I didn't know what to expect. But the experience was worth it in every way possible. The staff was amazing, the meals are you typical cheap hospital food. The group work they do is amazing, they teach a lot of things like coping skills, boundaries, healthy thinking, and a lot of other ones. It is really cold so bring an extra blanket and if you don't you can ask for an extra one. The bathroom is in your room and the shower gets hot. They have stuff for you to shower with too. This place was amazing and it really really helped me. I cannot thank them enough. 10/10 experience would definitely recommend.

Response from the owner2 years ago
Thank you for your response Kimberly. We value your feedback. Please reach out to CenterPointe if you need any follow-up services.
Kathy Bates
2 years ago
1

HOW are people to actually find out if beds are available, or do a phone assessment if NO ONE EVER ANSWERS THE PHONE! For WEEKS I ve been calling and get the same recordings. I was able to get through one time and was told they get there at 8, have meetings until around 8:45-9, & to call after that for availability of beds and phone assessment. Does everyone go home after that meeting because it sure seems no one wants to work or help anybody. I m surprised they have people actually getting beds because it certainly seems no one ever works or answers the phone.

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