Heartland Behavioral Health Services

1500 West Ashland Street Nevada, MO 64772
Inpatient
Heartland Behavioral Health Services MO 64772

About Heartland Behavioral Health Services

Heartland Behavioral Health Services in Nevada, Missouri, provides trauma-focused therapy programs to children between the ages of 4 and 17. Residential and acute hospital care are available on the 50-acre campus that is furnished with amenities and recreational therapy options.

Therapy methods include sand tray therapy, equestrian therapy, creative arts, experiential therapies and theraplay treatment programs. Dialectical behavior therapy, eye movement desensitization and reprocessing and other evidence based, trauma focused therapies are used to create the most effective and efficient individual care plan to meet each child’s needs.

The residential program is created to cater to each child or teen’s individual needs by offering various trauma focused therapy treatment programs. Therapy professionals help each child or youth set and meet treatment goals to build coping skills and develop life skills.

There are many professionals that contribute to the care and treatment program for each patient. An eating disorder and wellness specialist performs a thorough assessment and provides support in developing healthy eating and making physical and mental health choices that promote wellness and a healthy lifestyle. Attachment and trauma-focused treatment is combined with expressive and play therapy modules that help individual and independent life skills development. They then add recreational therapy options such as skills coaching, equestrian therapy and creative arts therapy. Emotional regulation and skills to deal with stress are the main focus of treatment in order to help young people learn how to cope with anything life throws at them in a healthy and positive manner.

The pediatric behavioral health crisis stabilization unit is for children and youth between the ages of 4 and 17 who are in crisis and may be a danger to themselves or others. After admission, individuals will be introduced to multiple mental health team professionals who will help them participate in therapy programs such as 4 to 6 hours of group therapy a day, expressive arts, equestrian therapy, DBT therapy programs, skills groups, TF-CBT, and more. Family therapy is also an important aspect of therapy. If family members are not able to travel to the facility or their schedule doesn’t permit them attending therapy sessions in person, there is an option for virtual and telephone conference call family therapy sessions.

Most major insurance plans are accepted including TRICARE treatment programs for military families. It is important to verify with your personal health insurance provider what coverage you have and if you will be financially responsible for any of the costs of treatment.

Latest Reviews

Haydan
1 week ago on Google
2
I was in Heartland s residential program for 14 months in 2013-2014, but I still frequently think of this place. While I was not the best kid when it came to boundary issues, I did deserve to feel like I was safe and cared about. I did not feel this way here.If I had to estimate, nearly 80% of my stay at Heartland was spent on consequences. It was very isolating for me, and I m sure for others who experienced this treatment as well. I noticed, after reviewing my intake paperwork years later, that the nurse who did my intake noted that I had physically abused my great-grandparents. I remember telling this RN that I was afraid to hurt them , meaning emotionally, if I tried to commit suicide on their watch. I understand people make mistakes and sometimes things are taken wrong, but I believe this error, among others, allowed me to be judged as a person that I was not. I felt singled-out and spotlighted, with every consequence following a behavior feeling like a step-up from the last. I remember trying to hide my emotions from the staff, because I felt ashamed. I blamed myself for a lot of things that happened in and outside of Heartland. I was an emotional wreck, who had undiagnosed Borderline Personality Disorder, Autism, Major Depressive Disorder, and ADHD. In Heartland s eyes, I was Bipolar and required a lot of medication (greater than 8 different medications) for my behaviors to be at least manageable. The only medications I take as an adult are Clonidine and then hydroxyzine when I have a panic attack.With long term stays, these facilities become your home. You live there; eating, sleeping, bathing, and most even go to school in that building. You make friends (even though this was discouraged, because you were supposed to work on your own treatment), you relate to one another, and vent to each other about things that happen inside and out of the facility. You go to group therapy together, learning new skills to make life and maintaining your relationships easier. You cry together. You laugh together. You get better together.While I understand the sentiment of not being focused on making friends and focusing on your own treatment, discouraging strong friendships between these adolescents during a formative period of their lives can have long-term effects. It did for me, as I am quite socially awkward and used to, as a result from my stay here, not like being touched and would avoid contact with other people if at all possible.After a decade of healing from the isolation trauma and feelings of being misunderstood, I believe I can finally say I ve reached my life worth living . I ve nearly completed my BA in Psychology, as ironic as is. I ve built a career in a similar setting, working as a Program Manager for an Individual Supported Living. I ve also become an advocate for better treatment and more compassion in facilities like these, putting policies and guidelines in place at our facility to prioritize our individuals well-being and overall happiness.I wanted to share my story with Heartland, because while it wasn t good for me, it could be good for others. Heartland could be good for you if you are there a short time, your family is close, and you really want to focus on your treatment. Be as open and honest as you can during the intake, but try to make your thoughts as clear as you possibly can. Advocate for yourself. You have the right to refuse medications. Be vocal if a medication doesn t feel right or you re uncomfortable taking it. Parents and Case Workers, advocate for your child/client as well. Get to know them, the REAL kid. They need you. They need that late night phone call. They need that visit. They need you to check-in. They need you to stay informed. Please stay informed. Ask about their progress, any behaviors, and please, get that kid s side of the story too!That is all I have. I updated this 12/20/24. It s been a long road, and doing this final reflection helped me more than I thought it would. Thanks for reading, if you made it this far.
Response from the owner1 day ago
Hi, Haydan. We understand that your time is valuable and appreciate you taking the time to share your feedback with us. If you would like to discuss your concerns further with a representative, please provide us with your contact information by visiting https://heartlandbehavioral.com/contact-us/. Thank you for reaching out.
Jim Gunning
1 week ago on Google
1
They were not great with my granddaughter
Response from the owner1 day ago
Hi, Jim. Thank you for taking the time to reach out to us with your concerns. We take your comments very seriously and would like to learn more about your concerns. However, due to federal patient privacy laws, we can only discuss care with a patient's guardian; however, we encourage their guardian to reach out to us directly by visiting https://heartlandbehavioral.com/contact-us/. Again, thank you.
Hannah Thompson
2 weeks ago on Google
1
Editing this because I want to emphasize exactly how much trauma this place caused me. This hospital did not implement trauma informed care when I was there as a patient, and caused more harm than good.-I started my period in an emergency room the night before I was admitted here and was unable to receive feminine products. When I got to heartland, I requested feminine products and to shower because I had completely soaked through my underwear and was wearing paper scrubs. I was denied basic hygiene and was forced to wait about 2 hours until after lunch when it was more convenient for staff. I was mortified at this point, given I was a teenage girl who had just bled through her pants in front of many strangers.-I had a journal that I had kept prior to being admitted at heartland. It was taken away, read, and they wouldn't return it to me at discharge, instead mailing it to my social worker. This has created severe trust issues and I still refuse to journal as an adult.- I had been hodpitalized here for suicidal ideation.The psychiatrist that I saw on my first day at heartland told me that I was attention seeking because I had thrown away a suicide note that I had written. I was admitted here a few months after I had been taken into foster care and had never received any sort of mental health care prior to being admitted. I had experienced severe physical and mental abuse, and neglect. The probability that I was actually experiencing MDD, PTSD, GAD, or any other mood or anxiety disorders was high.-I was forced to do a visitation with my grandmother when I wasn't mentally ready. When I was taken down to see her, I cried and flipped her off until the nurse had me escorted out of the room and back onto the unit. After recently reading through a copy of my progress notes from the nurse, she had written that I had lunged at my grandmother and tried to attack her. This is not true, and I confirmed it with my grandmother who also denied this happening. Lying about how aggressive a patient or client is is a significant issue that can lead to problems with future placements.-The therapist assigned to my unit violated confidentiality because she mixed up my paperwork with another clients. She called my grandmother and told her that I would need to go to a rehab because I tested positive for several drugs. My grandmother then contacted my entire family and told them I was on drugs. At the end of the therapist's shift, she noticed her error and called to correct it. The damage had already been done. I still have family that thinks I'm on drugs.-The same therapist shamed me when I tried to talk to my grandmother about how much I valued my privacy and confidentiality. I didn't want my entire extended family to know every detail about my mental health treatment. The therapist said that it was my grandmother's right to share my confidential medical information with them because it was her way of coping. This caused severe trust issues that lasted well into adulthood.-When I was here, we were repeatedly threatened with chemical and physical restraints. It was a go to intervention for staff, as opposed to deescilation.-I wasn't given adequate therapy. Day staff would change the printed schedule with pencils and have us sit in our rooms for hours at a time. There was no discharge planning whatsoever. I was put on meds and then not given a psychiatrist outside of the hospital, so I was basically given a months supply of new meds and then had to quit cold turkey because I had no way to get more.This place could be different now, but it's doubtful unless they did a major adjustment in their policies and staff training. Many of the things that I experienced were not evidence based treatments and were extremely traumatic for me. And they don't care, they reply to these reviews with an automated response saying to contact them, and if you do you get someone who has no idea what you're talking about. If you want to do something that would actually benefit your child/adolescent don't send them here. Research other places.
Response from the owner2 years ago
Hannah, we take your feedback very seriously and would like to learn more about your concerns. Should you wish to speak with a representative in more detail, please provide us with your contact information by visiting http://www.heartlandbehavioral.com/contact-us/. Thank you.
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Rehab Score

Question iconOur Methodology
Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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7.6 / 10

Location

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Addiction Treatments

Levels of Care

inpatient iconInpatient
Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.
aftercare iconAftercare Support
Rehab aftercare programs offer continuing care for clients in the maintenance phase of recovery and are designed to evolve over time. Outpatient treatment is generally categorized as drug rehab aftercare, but many clients continue to receive services after being discharged from formal care. These services are customized to clients' unique recovery goals, but typically include medical, mental health, and social services. Clients' case manager and recovery team play a key role in developing the client's care plan.

Treatments

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
lgbtq-program thumbnail image
LGBTQ Program
Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Nicotine replacement therapy in Missouri addresses physical dependence on nicotine, while support systems and behavioral therapy address the psychological aspects of addiction. Formats include inhalers, nasal sprays, lozenges, patches, and gum.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Nutrition therapy, aka medical nutrition therapy (MNT), is a way of treating physical, emotional, and medical conditions through diet. Specific dietary plans are designed by professional nutritionists or registered dietitians, and patients follow them in order to positively affect their physical and mental health.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Life skills give you the ability to maintain healthy relationships, complete day to day tasks, and cope with challenges. Because substance use disorder often diminishes these skills, rehab in Missouri includes integrated life skills training to rebuild and reinforce these abilities.

Sessions of creative arts therapy can take place in a group or in a one on one format. Settings include a therapist's office, day centers, hospitals, and rehab treatment facilities in Missouri.

equine-therapy iconEquine Therapy

Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.

Amenities

  • home-setting iconResidential Setting
  • private-room iconPrivate Rooms

Accreditations

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes

Contact Information

Phone icon (800) 654-9605
Building icon

1500 West Ashland Street
Nevada, MO 64772

Fact checked and written by:
Connie Gillespie
Edited by:
Kerry Nenn, BSW

Reviews of Heartland Behavioral Health Services

2.59/5 (169 reviews)
3
Staff
1
Amenities
3
Meals
1
Value
1
Cleanliness
5
50
4
14
3
11
2
14
1
81

Reviews

3
Had a sibling stay

My sister came out of here different than she came in, but it didn't last. I'm not saying Heartland isn't effective for certain people, and she never voiced any concerns other than missing her family, but the information they taught didn't stick with her. I've heard mixed t ... Read More

Joseph B.
Reviewed on 9/29/2024
Staff
3
Amenities
1
Meals
3
Value
1
Cleanliness
1
1

The exams they run there are the most inefficient exams ever. They told me I was a lost cause.

Reviewed on 2/12/2019
Overall Experience
Date Submitted
Reviewer

Google Reviews

2.6 (167 reviews)
Haydan
1 week ago
2

I was in Heartland s residential program for 14 months in 2013-2014, but I still frequently think of this place. While I was not the best kid when it came to boundary issues, I did deserve to feel like I was safe and cared about. I did not feel this way here.If I had to estimate, nearly 80% of my stay at Heartland was spent on consequences. It was very isolating for me, and I m sure for others who experienced this treatment as well. I noticed, after reviewing my intake paperwork years later, that the nurse who did my intake noted that I had physically abused my great-grandparents. I remember telling this RN that I was afraid to hurt them , meaning emotionally, if I tried to commit suicide on their watch. I understand people make mistakes and sometimes things are taken wrong, but I believe this error, among others, allowed me to be judged as a person that I was not. I felt singled-out and spotlighted, with every consequence following a behavior feeling like a step-up from the last. I remember trying to hide my emotions from the staff, because I felt ashamed. I blamed myself for a lot of things that happened in and outside of Heartland. I was an emotional wreck, who had undiagnosed Borderline Personality Disorder, Autism, Major Depressive Disorder, and ADHD. In Heartland s eyes, I was Bipolar and required a lot of medication (greater than 8 different medications) for my behaviors to be at least manageable. The only medications I take as an adult are Clonidine and then hydroxyzine when I have a panic attack.With long term stays, these facilities become your home. You live there; eating, sleeping, bathing, and most even go to school in that building. You make friends (even though this was discouraged, because you were supposed to work on your own treatment), you relate to one another, and vent to each other about things that happen inside and out of the facility. You go to group therapy together, learning new skills to make life and maintaining your relationships easier. You cry together. You laugh together. You get better together.While I understand the sentiment of not being focused on making friends and focusing on your own treatment, discouraging strong friendships between these adolescents during a formative period of their lives can have long-term effects. It did for me, as I am quite socially awkward and used to, as a result from my stay here, not like being touched and would avoid contact with other people if at all possible.After a decade of healing from the isolation trauma and feelings of being misunderstood, I believe I can finally say I ve reached my life worth living . I ve nearly completed my BA in Psychology, as ironic as is. I ve built a career in a similar setting, working as a Program Manager for an Individual Supported Living. I ve also become an advocate for better treatment and more compassion in facilities like these, putting policies and guidelines in place at our facility to prioritize our individuals well-being and overall happiness.I wanted to share my story with Heartland, because while it wasn t good for me, it could be good for others. Heartland could be good for you if you are there a short time, your family is close, and you really want to focus on your treatment. Be as open and honest as you can during the intake, but try to make your thoughts as clear as you possibly can. Advocate for yourself. You have the right to refuse medications. Be vocal if a medication doesn t feel right or you re uncomfortable taking it. Parents and Case Workers, advocate for your child/client as well. Get to know them, the REAL kid. They need you. They need that late night phone call. They need that visit. They need you to check-in. They need you to stay informed. Please stay informed. Ask about their progress, any behaviors, and please, get that kid s side of the story too!That is all I have. I updated this 12/20/24. It s been a long road, and doing this final reflection helped me more than I thought it would. Thanks for reading, if you made it this far.

Response from the owner1 week ago
Hi, Haydan. We understand that your time is valuable and appreciate you taking the time to share your feedback with us. If you would like to discuss your concerns further with a representative, please provide us with your contact information by visiting https://heartlandbehavioral.com/contact-us/. Thank you for reaching out.
Jim Gunning
1 week ago
1

They were not great with my granddaughter

Response from the owner1 week ago
Hi, Jim. Thank you for taking the time to reach out to us with your concerns. We take your comments very seriously and would like to learn more about your concerns. However, due to federal patient privacy laws, we can only discuss care with a patient's guardian; however, we encourage their guardian to reach out to us directly by visiting https://heartlandbehavioral.com/contact-us/. Again, thank you.
Hannah Thompson
2 weeks ago
1

Editing this because I want to emphasize exactly how much trauma this place caused me. This hospital did not implement trauma informed care when I was there as a patient, and caused more harm than good.-I started my period in an emergency room the night before I was admitted here and was unable to receive feminine products. When I got to heartland, I requested feminine products and to shower because I had completely soaked through my underwear and was wearing paper scrubs. I was denied basic hygiene and was forced to wait about 2 hours until after lunch when it was more convenient for staff. I was mortified at this point, given I was a teenage girl who had just bled through her pants in front of many strangers.-I had a journal that I had kept prior to being admitted at heartland. It was taken away, read, and they wouldn't return it to me at discharge, instead mailing it to my social worker. This has created severe trust issues and I still refuse to journal as an adult.- I had been hodpitalized here for suicidal ideation.The psychiatrist that I saw on my first day at heartland told me that I was attention seeking because I had thrown away a suicide note that I had written. I was admitted here a few months after I had been taken into foster care and had never received any sort of mental health care prior to being admitted. I had experienced severe physical and mental abuse, and neglect. The probability that I was actually experiencing MDD, PTSD, GAD, or any other mood or anxiety disorders was high.-I was forced to do a visitation with my grandmother when I wasn't mentally ready. When I was taken down to see her, I cried and flipped her off until the nurse had me escorted out of the room and back onto the unit. After recently reading through a copy of my progress notes from the nurse, she had written that I had lunged at my grandmother and tried to attack her. This is not true, and I confirmed it with my grandmother who also denied this happening. Lying about how aggressive a patient or client is is a significant issue that can lead to problems with future placements.-The therapist assigned to my unit violated confidentiality because she mixed up my paperwork with another clients. She called my grandmother and told her that I would need to go to a rehab because I tested positive for several drugs. My grandmother then contacted my entire family and told them I was on drugs. At the end of the therapist's shift, she noticed her error and called to correct it. The damage had already been done. I still have family that thinks I'm on drugs.-The same therapist shamed me when I tried to talk to my grandmother about how much I valued my privacy and confidentiality. I didn't want my entire extended family to know every detail about my mental health treatment. The therapist said that it was my grandmother's right to share my confidential medical information with them because it was her way of coping. This caused severe trust issues that lasted well into adulthood.-When I was here, we were repeatedly threatened with chemical and physical restraints. It was a go to intervention for staff, as opposed to deescilation.-I wasn't given adequate therapy. Day staff would change the printed schedule with pencils and have us sit in our rooms for hours at a time. There was no discharge planning whatsoever. I was put on meds and then not given a psychiatrist outside of the hospital, so I was basically given a months supply of new meds and then had to quit cold turkey because I had no way to get more.This place could be different now, but it's doubtful unless they did a major adjustment in their policies and staff training. Many of the things that I experienced were not evidence based treatments and were extremely traumatic for me. And they don't care, they reply to these reviews with an automated response saying to contact them, and if you do you get someone who has no idea what you're talking about. If you want to do something that would actually benefit your child/adolescent don't send them here. Research other places.

Response from the owner3 years ago
Hannah, we take your feedback very seriously and would like to learn more about your concerns. Should you wish to speak with a representative in more detail, please provide us with your contact information by visiting http://www.heartlandbehavioral.com/contact-us/. Thank you.
Anastasia Williams
3 weeks ago
1

I been calling my son for two days and I can t talk to him I use to trust place now I m getting scared

Response from the owner3 weeks ago
Hi, Anastasia. Thank you for taking the time to reach out to us. We take your comments very seriously and would like to learn more about your concerns. So that we can better assist you, please provide us with your son s full name and location in our facility by visiting http://www.heartlandbehavioral.com/contact-us/. Again, thank you. We hope to hear from you soon.
Megan Anderson
1 month ago
1

NEVER SEND YOUR CHILD HERE EVER!!!! MINE WAS PURPOSELY POISONED, MUNIPULATIED, LIED TO, AS WERE WE, MY CHILD IS STILL BEING TREATED FOR THE PTSD THEY CAUSED 6MONTHS LATER!!! THE FACILITY EVEN ADMITTED THEY DID THESE THINGS TO HER AND DID NOTHING ABOUT IT!!!!!!!!!

Response from the owner1 month ago
Thank you for the review, Megan. We would like to work with you directly about your feedback. Could you please visit us at http://www.heartlandbehavioral.com/contact-us/ to provide us with your contact information so we can reach out to you? Thank you.
KC Feeney
1 month ago
1

I half to agree with Alice I was there 2 � yrs back when I was 13 spent first 6 months in a room u couldn't even look out windows in as the where to high up pads on the wall no bed to lay on or blankets or even a pillow. After 6 months of that I was in a room where u didn't really want to sleep as u didn't know what any of them where really there for and not all of them where around the same age one kid was almost 17 in the room I was in and it wasn't like the staff cared as I said 6 months padded room restraint put on me while I was in there. So maybe 1 in a hundred get anything out of it besides put away for someone else to take care of which was basicley away to put ure kid away there was no treatment

Response from the owner1 month ago
Hi, KC Feeney. Your feedback is very important to us and we truly appreciate you taking the time to share it with us. We'd like to take the opportunity to follow up with you directly so that we can learn more about your concerns. At your convenience, please provide us with your contact information by visiting http://www.heartlandbehavioral.com/contact-us/. Again, thank you.
S
1 month ago
1

Going to be filing a lawsuit already got a lawyer. I was abused here as a kid in multiple ways never send your kids here ever. Staff members will slam your kids for no reason and drug them up if they're not acting right that is no way to teach a kid behavior or fix anything.

Alice
2 months ago
1

When I was around 13 I was admitted here by my parents. Worst month of my life. The bullying was outrageous and they left glass shards in the turtle enclosure which people would pick up and try to kill themselves with. In the month I was there someone almost bled out 3 times ( one of which the nurse had another patient help clean up them bleeding all over the floor ), people would be extremely sexual to me and showed me gross things. There were two guys that ran away during it too. It was extremely traumatic.

Response from the owner2 months ago
Hi, Alice. Thanks for taking the time to share this review. Could you please visit http://www.heartlandbehavioral.com/contact-us/ and provide your contact information so we may be in touch with you personally? Thank you in advance for your time.
J Smith
2 months ago
4

The staff was very kind to my child and she came home with a positive outlook so I m pleased

Response from the owner2 months ago
Hi, J Smith. We are so glad to hear this! Thank you for taking the time to share your feedback with us. We hope you and your child are doing well. Take care!
Alisha Sprake
2 months ago
1

We could not get the doctor to communicate with us for 3 weeks. We called many times and were told over and over that the doctor would call us and nothing. They lied to my child told them I told the doctor stuff I never told him because he never contacted me. They over drugged my son he almost fell down the stairs while there and had to be carried to bed. That s his thought no one gave us any other story. When we asked how he was doing the answer was always just a little defiant then next then we know they added another week. We could not get answer to our questions so we had no choice but to sign him out against medical advice so they sent my child home without the prescription they put him on so now we have to go to the er for his withdrawals. Great place don t send your child there if you want them helped!!!

Response from the owner2 months ago
Hi, Alisha. Thank you for taking the time to review us. Please visit http://www.heartlandbehavioral.com/contact-us/ and provide your contact information at your convenience so we may discuss your review. We appreciate your time and hope to hear from you.
Tiffany Vess
2 months ago
4

Linda Snethen
3 months ago
5

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