Harbor Oaks Hospital

35031 23 Mile Road New Baltimore, MI 48047
InpatientOutpatient
Harbor Oaks Hospital MI 48047

About Harbor Oaks Hospital

Harbor Oaks Hospital located at New Baltimore, Michigan is dedicated on helping adolescents, adults and senior adults who are struggling with mental health and/or substance abuse issues. Harbor Oaks Hospital include inpatient and partial hospitalization program.

Harbor Oaks Hospital’s philosophy is based on their own experiences. They believe that people is able to change because addiction and mental health issues are treatable conditions. For their treatment, they utilize evidence-based practices. They also believe that those conditions affect the physical, emotional, spiritual and social wellness, that is why they offer a holistic approach.

Harbor Oaks Hospital characterized for offering different and age specific treatments for adolescents, adults and senior adults.
They treat each individual as a unique person and create an individualized treatment plan in order to address the different needs.

Their treatment may include daily groups, substance abuse education, onsite internist to attend the medical needs of the patient, individual therapy, family group, medication management, recreational therapy such as art therapy, pet therapy with dogs and gym.

Latest Reviews

Yvonne Pallone
1 week ago on Google
1
The only outcome that I received was a decent psychiatrist. I received retaliation and threats from the very staff who were supposed to help me. Myself and others were punished excessively. The psychiatrist there was horrific. Often we were denied water and coffee because of the constant low supplies and being short staffed.They violated my HIPAA rights by speaking to a contact that was not able to make decisions for me. I was transported without consent, and when at the site, was told I had to voluntarily commit myself or wait months for a court date. And then, on top of that, I have health conditions requiring medication consistently on a schedule and food allergies that can be anaphylactic. I was told I would have a nutritionist consultation which never happened. I also noticed that those who had Medicaid and Medicare were released within a few days while I was held over for more than 8. This stay could have destroyed my career. And this experience triggered my PTSD due to medical abuse.The only thing I learned in this place was that if ever I were in this situation again, I would never seek help because of how horrific this experience was.** To update, it took me the better part of the year and a lot of therapy to write to their feedback email. Of course there was no reply given. My next step is to submit it to the Michigan agency for complaints against wrong doing and violation of recipients rights.
Response from the owner1 week ago
It is concerning to read this, though we are thankful that you were willing to share. Our goal is to offer a safe and comfortable environment where all focus can be placed on the healing process. That said, we would be grateful to have an opportunity to gather more details. If you would be willing to discuss your concerns with us directly, please contact FeedBack@harboroaks.com. We would greatly appreciate it.
Kenneth R Crampton
1 week ago on Google
5
I was at Harbor Oaks Hospital in New Baltimore, and I'll definitely say that while I was there the staff was really kind and caring, I was really nervous at first but I was assured that I will be taken good care of, Mr. Howard and his staff treated me as a human being and actually listened to me if I had any concerns or anything along those lines, the one doctor Marcos was cool him and his team also listened to my concerns overall I'm definitely thankful for EVERYONE that works at Harbor Oaks Hospital you guys are the best.
Response from the owner6 days ago
Thank you for sharing your thoughts! We will keep working hard to promote lasting wellness.
Chelsea Mitchell
1 week ago on Google
1
i was in peds 1 the adolescence for girls and i m absolutely traumatized from this place. it makes me never wanna reach out for help ever again. if you wanna get stuck somewhere for long amounts of time this is the place. they will keep you when they have no reason too. staff is absolutely terrible there s only 3 good staff members. groups are a joke. they will do a little group that teaches you nothing and give them a paper. the social workers are a joke i only talked to my social worker 3 times and 2-3 times i reached out to her for her to shut the door in my face. the communication is absolutely awful. the constant fighting and bullying here is absolutely insane to me as well and they will let it continue. they gave us raw uncooked chicken once. they sedated a girl because the upped meds that were making her sick and she started to get upset (she was not going to harm peers or staff) the staff will ignore you. during my 13 day stay we went to the gym once. there s no group therapy this place is a joke i wish i could give it 0 stars.
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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7.2 / 10

Location

Accepted Insurance

Harbor Oaks Hospital works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Addiction Treatments

Levels of Care

inpatient iconInpatient
Residential treatment programs are those that offer housing and meals in addition to substance abuse or mental health treatment. Harbor Oaks Hospital offer inpatient psychiatric and chemical dependency inpatient treatment for children, adolescents, adults and older adults. Every patient receive an individualized treatment plan that is tailored to meet the unique needs of the individual.
12-step icon12-Step
12-step programs are addiction recovery models based on Alcoholics Anonymous (AA). A number of substance abuse programs (including some drug and alcohol rehab centers) use the 12 steps as a basis for treatment. Beginning steps involve admitting powerlessness over the addiction and creating a spiritual basis for recovery. Middle steps including making direct amends to those who've been hurt by the addiction, and the final step is to assist others in addiction recovery in the same way. 12-Step offshoots including Narcotics Anonymous (NA), Cocaine Anonymous (CA), Dual Recovery Anonymous (DRA), Sex and Love Addicts Anonymous (SLAA) and Gamblers Anonymous (GA).
partial-hospitalization iconPartial Hospitalization Program
A partial hospitalization program (PHP) is a short-term form of intensive rehab, usually for those with acute symptoms that are hard to manage but don't require 24-hour care. PHPs have structured programming (i.e. individual and/or group therapy), and usually meet 3-5 days a week for ~ 6 hours (i.e. 9am-3m). Some PHPs are residential (patients sleep on site) and some are not, so patients sleep at home. Partial Hospitalization Program is available for adults.
24-hour icon24-Hour Clinical Care
24-hour clinical care in Michigan is essential for certain phases of recovery treatment. During detox, many physical ailments related to the detox process can be lethal if not treated. Having medical staff available at all times provides the proper care for safe detox. Medications and other treatment can also make the process much more comfortable and bearable.

Treatments

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Motivational Interviewing (MI) is a clinical approach to helping people with substance abuse issues and other conditions shift behavior in positive ways. It is more goal-oriented than traditional psychotherapy, as MI counselors directly attempt to get clients to consider making behavioral change (rather than wait for them to come to conclusions themselves). Its primary purpose is to resolve ambivalence and help clients become able to make healthy choices freely.

To maintain a healthy and productive life, you need certain life skills. They help you make good decisions and build good relationships. Because they are key to long term recovery, most rehab programs in Michigan include integrated life skills training.

Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.

Quitting smoking is tough without the proper support. A good quit plan often includes nicotine replacement therapy. These products allow your body to adjust to a lack of nicotine, so you experience fewer cravings and less intense withdrawal symptoms.

Amenities

  • weight iconGym
  • private iconPrivate Setting

Accreditations

The Commission on Accreditation of Rehabilitation Facilities (CARF) is a non-profit organization that specifically accredits rehab organizations. Founded in 1966, CARF's, mission is to help service providers like rehab facilities maintain high standards of care.

CARF Accreditation: Yes

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes
Accreditation Number: 3159

The National Association of Addiction Treatment Providers (NAATP) is a professional association that represents organizations in the field of addiction services. Founded in 1978, NAATP's mission is to advance addiction services and ensure that high-quality addiction treatment is available and accessible.

NAATP Member: Yes

Contact Information

Phone icon (586) 684-4574
Building icon

35031 23 Mile Road
New Baltimore MI, 48047

Reviews of Harbor Oaks Hospital

2.2/5 (308 reviews)
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Reviews

Overall Experience
Date Submitted
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Google Reviews

2.2 (308 reviews)
Yvonne Pallone
1 week ago
1

The only outcome that I received was a decent psychiatrist. I received retaliation and threats from the very staff who were supposed to help me. Myself and others were punished excessively. The psychiatrist there was horrific. Often we were denied water and coffee because of the constant low supplies and being short staffed.They violated my HIPAA rights by speaking to a contact that was not able to make decisions for me. I was transported without consent, and when at the site, was told I had to voluntarily commit myself or wait months for a court date. And then, on top of that, I have health conditions requiring medication consistently on a schedule and food allergies that can be anaphylactic. I was told I would have a nutritionist consultation which never happened. I also noticed that those who had Medicaid and Medicare were released within a few days while I was held over for more than 8. This stay could have destroyed my career. And this experience triggered my PTSD due to medical abuse.The only thing I learned in this place was that if ever I were in this situation again, I would never seek help because of how horrific this experience was.** To update, it took me the better part of the year and a lot of therapy to write to their feedback email. Of course there was no reply given. My next step is to submit it to the Michigan agency for complaints against wrong doing and violation of recipients rights.

Response from the owner1 week ago
It is concerning to read this, though we are thankful that you were willing to share. Our goal is to offer a safe and comfortable environment where all focus can be placed on the healing process. That said, we would be grateful to have an opportunity to gather more details. If you would be willing to discuss your concerns with us directly, please contact FeedBack@harboroaks.com. We would greatly appreciate it.
Kenneth R Crampton
1 week ago
5

I was at Harbor Oaks Hospital in New Baltimore, and I'll definitely say that while I was there the staff was really kind and caring, I was really nervous at first but I was assured that I will be taken good care of, Mr. Howard and his staff treated me as a human being and actually listened to me if I had any concerns or anything along those lines, the one doctor Marcos was cool him and his team also listened to my concerns overall I'm definitely thankful for EVERYONE that works at Harbor Oaks Hospital you guys are the best.

Response from the owner1 week ago
Thank you for sharing your thoughts! We will keep working hard to promote lasting wellness.
Chelsea Mitchell
1 week ago
1

i was in peds 1 the adolescence for girls and i m absolutely traumatized from this place. it makes me never wanna reach out for help ever again. if you wanna get stuck somewhere for long amounts of time this is the place. they will keep you when they have no reason too. staff is absolutely terrible there s only 3 good staff members. groups are a joke. they will do a little group that teaches you nothing and give them a paper. the social workers are a joke i only talked to my social worker 3 times and 2-3 times i reached out to her for her to shut the door in my face. the communication is absolutely awful. the constant fighting and bullying here is absolutely insane to me as well and they will let it continue. they gave us raw uncooked chicken once. they sedated a girl because the upped meds that were making her sick and she started to get upset (she was not going to harm peers or staff) the staff will ignore you. during my 13 day stay we went to the gym once. there s no group therapy this place is a joke i wish i could give it 0 stars.

Stronk Dog
2 weeks ago
1

I was admitted to harbor oaks mental asylum three times. Every stay got worse, for my first stay in Harbor oaks my roommate would try to saw my arm open with plastic wear she sneaked into our room. When i was having an anxiety attack, bawling my eyes out and scratching my skin raw, they did absolutely nothing. Leaving me to sob to myself in an empty hallway. The other patients would get into fights constantly, being terrifying to my 11 year old self. To anyone reading this, i am sincerely telling you not to admit yourself or anyone else here if you have the ability to choose between harbor oaks or another mental ward.

Response from the owner2 weeks ago
Thank you for taking the time to leave this review, though it was troubling to read. We make every effort to ensure that our treatment center is able to provide care that meets identified needs, and it is important that we gather more information. If you would be willing to speak with us directly and discuss your concerns in more detail, we would greatly appreciate it. You can reach us at FeedBack@harboroaks.com.
V
3 weeks ago
1

horrible. staff treats you like poop.

Response from the owner3 weeks ago
We are incredibly troubled by this feedback, as the delivery of quality care is central to the work we do. If you would be willing to provide more information regarding the circumstances and allow us to have an opportunity to address your concerns, please email FeedBack@harboroaks.com. We would truly appreciate it.
Eric Lopez
3 weeks ago
1

The BHA Diangelo on night shift in a2 unit stole $50 from my belongings.

Response from the owner3 weeks ago
We are very disheartened by this feedback, as we strive to provide superior clinical care in an encouraging and supportive setting where true healing can begin. Receiving feedback is pivotal to the work we do, and it is imperative that we gather more information so that we can best address your concerns. Please contact us directly by emailing FeedBack@harboroaks.com.
Little Love
4 weeks ago
1

I was admitted here once when I was 13 and once when I was 14. I am now 20. I have mental trauma from this hospital. The first time I went, the staff was very rude to me. They were also rude to my mother. They would let other patients date and go each others rooms. They staff knew full well that it was happening too. They would barely tell us when phone time was. They constantly threaten to give you a shot if you feel anything bad at all. Anyways. So my first time there. There was a bunch of amazing patients. I m still friends with some of them to this day. This one girl specifically. She got admitted 2 days after me. She was very very unstable. She was very aggressive. She was very mean. She had an attitude. She just needed a lot of help. So I go up and I introduce myself and right off the bat this other patient is just screaming at me. The nurses are just standing there and letting it happen so I try to walk away from the situation. The other patient grabbed me and attacked me. She poured water on me. She pushed me to the ground and started hitting me. The nurses just stood there and let it happen until she was done. Then they punished me for it. My second time going there. None of the nurses cared about anything. They were denying patients they re meds. They were being very neglectful. I came out worse both times then when I went in. Oh and after I got discharged my second time, I heard a boy patient got assaulted by another boy patient. This place is horrible. Do not go here if you struggling mentally. This place does not care about you. They ONLY care about their money. This is not a good hospital. Tbh I don t even understand why they re still even open. This is such a shitty hospital to go to. So please if you or someone you know is struggling and you need professional help, don t go here. You won t get better here.

Response from the owner4 weeks ago
It is concerning to read this, though we are thankful that you were willing to share. Our goal is to offer a safe and comfortable environment where all focus can be placed on the healing process. That said, we would be grateful to have an opportunity to gather more details. If you would be willing to discuss your concerns with us directly, please contact FeedBack@harboroaks.com. We would greatly appreciate it.
David Kerrigan
1 month ago
5

Five Stars for the best grippy socks vacation of my life! If you're looking for a truly immersive experience in subpar care and questionable bedside manner, look no further than Harbor Oaks. Prepare to be wowed by their commitment to mediocrity!Here's what you can expect:* Luxurious Accommodations: Enjoy the thrill of people screaming at night and paper thin walls in your personal 10x10 cell.* Gourmet Dining: Delight your taste buds with a daily rotation of mystery mush and lukewarm decaf coffee.* World-Class Therapy: Engage in riveting conversations with people of questionable sanity, and overworked staff who clearly have more pressing matters on their minds. Not to mention the exciting group therapies you are forced to go to be discharged! Truly entertaining! You may even see a fight!* Cutting-Edge Treatment: Experience the groundbreaking technique of taking you off your prescribed meds while waiting to see the psychiatrist!So, if you're ready to trade your sanity while you re supposed to be finding the will to live, Harbor Oaks is your one-stop shop for disappointment and despair!

Response from the owner1 month ago
Thank you! We appreciate you taking the time to leave a review as we continue to hold ourselves to the highest standards in the delivery of clinically excellent care.
Katie
1 month ago
1

Stranger Thing
1 month ago
1

This is a for-profit hospital that holds patients too long by getting court approval and makes up diagnoses to bill their insurance. There is nothing personal or caring about this type of hospital business. It is a machine established to make money not heal patients. Their parent company Acadia Health is being sued for committing fraud but the government still supports their business model. It is a conflict of interest and being in cahoots needs to stop to stop harming people and ruining their lives.

Response from the owner1 month ago
Your feedback is extremely important to us, and we thank you for taking a moment to write this review. However, we are worried about what we have read and would like to have an opportunity to gather more information. We strive to provide the highest-quality care, and receiving feedback is crucial to ensuring that we do. Please contact us directly at FeedBack@harboroaks.com. We hope to speak with you soon. Thank you.
lovexvae
1 month ago
1

Hnnnn dnt go to this btc they gave my hb more time fa self defense FREEMYNIGGA VON! Free yu mhhh

Response from the owner1 month ago
Thank you for taking the time to leave this review, though it was troubling to read. We make every effort to ensure that our treatment center is able to provide care that meets identified needs, and it is important that we gather more information. If you would be willing to speak with us directly and discuss your concerns in more detail, we would greatly appreciate it. You can reach us at FeedBack@harboroaks.com.
Nicole Baicoianu
1 month ago
1

I had a very disappointing experience with Harbor Oaks. The staff were unprofessional and lacked empathy, which is especially concerning in a mental health facility where patients are often in vulnerable situations. Communication was poor, and there seemed to be little effort to provide genuine care.In addition, the hospital appeared to be severely lacking in resources. Basic needs were not adequately met, and the level of help and support provided fell far short of what patients require to feel safe and cared for. This combination of poor staff behavior and insufficient resources made the experience incredibly frustrating and disheartening.I hope management takes these issues seriously and works on improving staff training, communication, and the overall availability of resources. Patients deserve better care and support than what I experienced.

Response from the owner1 month ago
We are incredibly troubled by this feedback, as the delivery of quality care is central to the work we do. If you would be willing to provide more information regarding the circumstances and allow us to have an opportunity to address your concerns, please email FeedBack@harboroaks.com. We would truly appreciate it.
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