Harbor Oaks Hospital

35031 23 Mile Road
New Baltimore MI, 48047

Harbor Oaks Hospital MI 48047

About Harbor Oaks Hospital

Harbor Oaks Hospital located at New Baltimore, Michigan is dedicated on helping adolescents, adults and senior adults who are struggling with mental health and/or substance abuse issues. Harbor Oaks Hospital include inpatient and partial hospitalization program.

Harbor Oaks Hospital’s philosophy is based on their own experiences. They believe that people is able to change because addiction and mental health issues are treatable conditions. For their treatment, they utilize evidence-based practices. They also believe that those conditions affect the physical, emotional, spiritual and social wellness, that is why they offer a holistic approach.

Harbor Oaks Hospital characterized for offering different and age specific treatments for adolescents, adults and senior adults.
They treat each individual as a unique person and create an individualized treatment plan in order to address the different needs.

Their treatment may include daily groups, substance abuse education, onsite internist to attend the medical needs of the patient, individual therapy, family group, medication management, recreational therapy such as art therapy, pet therapy with dogs and gym.

Latest Reviews

Elizabeth J Schalk
2 weeks ago on Google
5
I was admitted a month ago, this hospitalization was my 3rd one, it turned me towards the right direction and was a huge reset for me. The staff in peds 1 were caring and respectful, there were only a few issues. My favorite on the floor staff member was ms.maya, she would sit with me and just let me talk about things I usually didn't, then she would share some similar experiences that helped me open up my eyes and realize some much needed info. She was just overall one of the most caring and kindest people ive ever met. I gained some really helpful coping skills, my favorite is perler beads. As soon as I was discharged I had mom buy a whole bunch, and they've helped A LOT in the transition process. Once I graduate in 2026, my dream job has always been to do something with mental health, and I really do feel strongly about becoming a bha in a mental hospital. So I want to thank the majority of the staff for helping me become a better version of myself, and helping me see I'm not alone in what I have and are going through
Response from the owner1 week ago
Thank you so much for this comment! We are dedicated to providing the highest quality of service in a manner that can make a true and lasting difference.
tiffay smith
2 weeks ago on Google
1
I ve had two loved ones there one adult one ped. This place is a joke. Neither one of them left in a better state of mind and neither one should have been released as early as they were! They told the ped she has ODD. The hell she doesn t. I don t know how they stay operational. Not only is their treatment a joke they claim to be family based hahahahaha then in a split family when custody is shared why aren t they calling both parents?? Really pissed me off when the ones was melting down asking what she did wrong during the one family meeting that was held the social worker told us that this isn t the time to tell her what she did to put herself in the situation. If that isn t the time while she has the support to teach her to cope and guide her thru then when is????
Response from the owner1 week ago
We are incredibly troubled by this feedback, as the delivery of quality care is central to the work we do. If you would be willing to provide more information regarding the circumstances and allow us to have an opportunity to address your concerns, please email FeedBack@harboroaks.com. We would truly appreciate it.
Endia Turner
2 weeks ago on Google
4
I was admitted to the hospital a few days ago. My first night there, I was given a folder with everything to expect on the unit, phone number for my family to reach me, and my rights as a patient. And yes! I read through it to ensure my rights were being upheld. My next day there as my rights stated I saw a psychiatrist early in the morning to discuss my situation. Dr. Chapman was very polite and asked appropriate questions in order to make an accurate decision about my discharge date. I was discharged the next day. During my 1 full day there, I was able to call my family any time I wanted between the hours of 6am-11pm. I attended group and recreation. The nurses were very nice to me. Shout out to nurse Kelly for actively listening to me tell my story and advocating for my future. She also did her due diligence as a nurse and found out something about me medically that I didn't know nor did the ER nurses at Ascension - warren campus cared to look into. The news was life changing and I'm so grateful she caught it! My room was clean, the sheets and blankets appeared sterilized. I was fortunate enough to have a cool roommate. We were served breakfast, lunch and dinner. Food was pretty good. Portion size was a bit small, but they probably follow state food guidelines or something. While I was there, I stayed to myself mostly. The other patients did the same except for a few who had emotional breakdowns. What do you expect in a facility such as this? The BHA's responded promptly to conflict. I felt safe. This isn't a place I'd say I'd return to, I'd rather be home with family living my life. However, if you're seeking serious treatment, go ahead and give it a try.
Response from the owner1 week ago
We re truly thankful for this feedback. We work hard every day to fulfill our goal of providing exceptional care in a welcoming environment.

Location

Accepted Insurance

Harbor Oaks Hospital works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Addiction Treatments

Levels of Care

inpatient iconInpatient
Residential treatment programs are those that offer housing and meals in addition to substance abuse or mental health treatment. Harbor Oaks Hospital offer inpatient psychiatric and chemical dependency inpatient treatment for children, adolescents, adults and older adults. Every patient receive an individualized treatment plan that is tailored to meet the unique needs of the individual.
12-step icon12-Step
12-step programs are addiction recovery models based on Alcoholics Anonymous (AA). A number of substance abuse programs (including some drug and alcohol rehab centers) use the 12 steps as a basis for treatment. Beginning steps involve admitting powerlessness over the addiction and creating a spiritual basis for recovery. Middle steps including making direct amends to those who've been hurt by the addiction, and the final step is to assist others in addiction recovery in the same way. 12-Step offshoots including Narcotics Anonymous (NA), Cocaine Anonymous (CA), Dual Recovery Anonymous (DRA), Sex and Love Addicts Anonymous (SLAA) and Gamblers Anonymous (GA).
12-step icon12-Step
12-step programs are addiction recovery models based on Alcoholics Anonymous (AA). A number of substance abuse programs (including some drug and alcohol rehab centers) use the 12 steps as a basis for treatment. Beginning steps involve admitting powerlessness over the addiction and creating a spiritual basis for recovery. Middle steps including making direct amends to those who've been hurt by the addiction, and the final step is to assist others in addiction recovery in the same way. 12-Step offshoots including Narcotics Anonymous (NA), Cocaine Anonymous (CA), Dual Recovery Anonymous (DRA), Sex and Love Addicts Anonymous (SLAA) and Gamblers Anonymous (GA).
partial-hospitalization iconPartial Hospitalization Program
A partial hospitalization program (PHP) is a short-term form of intensive rehab, usually for those with acute symptoms that are hard to manage but don't require 24-hour care. PHPs have structured programming (i.e. individual and/or group therapy), and usually meet 3-5 days a week for ~ 6 hours (i.e. 9am-3m). Some PHPs are residential (patients sleep on site) and some are not, so patients sleep at home. Partial Hospitalization Program is available for adults.
24-hour icon24-Hour Clinical Care
24-hour clinical care in Michigan is essential for certain phases of recovery treatment. During detox, many physical ailments related to the detox process can be lethal if not treated. Having medical staff available at all times provides the proper care for safe detox. Medications and other treatment can also make the process much more comfortable and bearable.

Treatments

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Programs

teen-program thumbnail image
Teen Program
Teen programs are designed to address the unique pressures teens face, pressures that can drive them to experiment with dangerous, addictive substances. They need programs that meet them exactly where they are and give them tools for long-term recovery. Therapy can help teenagers understand and work through underlying issues so they can reclaim the life ahead of them.
adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
program-for-men thumbnail image
Program For Men
Men face specific challenges and concerns when seeking addiction treatment. Gender-specific recovery programs help them tackle these issues head-on in an environment that's focused, targeted, and distraction-free. It also gives them the opportunity to connect with and learn from other men who have been through a similar journey and can offer support for the next step.
program-for-women thumbnail image
Program For Women
Rehabs for women provide a safe, nurturing space for female clients to heal. These treatment programs consider the specific obstacles that women can face during recovery and place a special emphasis on mental, social, physical, and reproductive health. They explore how each woman's experience has shaped the trajectory of their substance use, addressing issues such as sexual abuse and past trauma.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
child-program thumbnail image
Child Program
The providers who specialize in the children's rehab space understand the specialized needs that this population faces. School-based and social services such as tutoring and family counseling are often central to treatment. Child programs may also address the needs of youth experiencing substance abuse in the home, including a parent's or sibling's addiction.
seniors-program thumbnail image
Seniors Program
Nearly one million adults age 65 and older live with a substance use disorder. Treatment providers who specialize in senior care understand the social, psychological, and physical effects of aging and how they relate to recovery. They can help clients address particular challenges and risks they may face as they get older such as overdosing and medication interactions and dependencies.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Motivational Interviewing (MI) is a clinical approach to helping people with substance abuse issues and other conditions shift behavior in positive ways. It is more goal-oriented than traditional psychotherapy, as MI counselors directly attempt to get clients to consider making behavioral change (rather than wait for them to come to conclusions themselves). Its primary purpose is to resolve ambivalence and help clients become able to make healthy choices freely.

To maintain a healthy and productive life, you need certain life skills. They help you make good decisions and build good relationships. Because they are key to long term recovery, most rehab programs in Michigan include integrated life skills training.

Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.

Quitting smoking is tough without the proper support. A good quit plan often includes nicotine replacement therapy. These products allow your body to adjust to a lack of nicotine, so you experience fewer cravings and less intense withdrawal symptoms.

Amenities

  • basketball iconBasketball Court
  • recreation iconRecreation Room
  • weight iconGym
  • art iconArt Activities
  • building1 iconDay School
  • private iconPrivate Setting

Accreditations

The Commission on Accreditation of Rehabilitation Facilities (CARF) is a non-profit organization that specifically accredits rehab organizations. Founded in 1966, CARF's, mission is to help service providers like rehab facilities maintain high standards of care.

CARF Accreditation: Yes

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes
Accreditation Number: 3159

The National Association of Addiction Treatment Providers (NAATP) is a professional association that represents organizations in the field of addiction services. Founded in 1978, NAATP's mission is to advance addiction services and ensure that high-quality addiction treatment is available and accessible.

NAATP Member: Yes

Contact Information

Phone icon (586) 684-4574
Building icon

35031 23 Mile Road
New Baltimore MI, 48047

Reviews of Harbor Oaks Hospital

2.2/5 (295 reviews)
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Reviews

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Google Reviews

2.2 (295 reviews)
Elizabeth J Schalk
2 weeks ago
5

I was admitted a month ago, this hospitalization was my 3rd one, it turned me towards the right direction and was a huge reset for me. The staff in peds 1 were caring and respectful, there were only a few issues. My favorite on the floor staff member was ms.maya, she would sit with me and just let me talk about things I usually didn't, then she would share some similar experiences that helped me open up my eyes and realize some much needed info. She was just overall one of the most caring and kindest people ive ever met. I gained some really helpful coping skills, my favorite is perler beads. As soon as I was discharged I had mom buy a whole bunch, and they've helped A LOT in the transition process. Once I graduate in 2026, my dream job has always been to do something with mental health, and I really do feel strongly about becoming a bha in a mental hospital. So I want to thank the majority of the staff for helping me become a better version of myself, and helping me see I'm not alone in what I have and are going through

Response from the owner2 weeks ago
Thank you so much for this comment! We are dedicated to providing the highest quality of service in a manner that can make a true and lasting difference.
tiffay smith
2 weeks ago
1

I ve had two loved ones there one adult one ped. This place is a joke. Neither one of them left in a better state of mind and neither one should have been released as early as they were! They told the ped she has ODD. The hell she doesn t. I don t know how they stay operational. Not only is their treatment a joke they claim to be family based hahahahaha then in a split family when custody is shared why aren t they calling both parents?? Really pissed me off when the ones was melting down asking what she did wrong during the one family meeting that was held the social worker told us that this isn t the time to tell her what she did to put herself in the situation. If that isn t the time while she has the support to teach her to cope and guide her thru then when is????

Response from the owner2 weeks ago
We are incredibly troubled by this feedback, as the delivery of quality care is central to the work we do. If you would be willing to provide more information regarding the circumstances and allow us to have an opportunity to address your concerns, please email FeedBack@harboroaks.com. We would truly appreciate it.
Endia Turner
2 weeks ago
4

I was admitted to the hospital a few days ago. My first night there, I was given a folder with everything to expect on the unit, phone number for my family to reach me, and my rights as a patient. And yes! I read through it to ensure my rights were being upheld. My next day there as my rights stated I saw a psychiatrist early in the morning to discuss my situation. Dr. Chapman was very polite and asked appropriate questions in order to make an accurate decision about my discharge date. I was discharged the next day. During my 1 full day there, I was able to call my family any time I wanted between the hours of 6am-11pm. I attended group and recreation. The nurses were very nice to me. Shout out to nurse Kelly for actively listening to me tell my story and advocating for my future. She also did her due diligence as a nurse and found out something about me medically that I didn't know nor did the ER nurses at Ascension - warren campus cared to look into. The news was life changing and I'm so grateful she caught it! My room was clean, the sheets and blankets appeared sterilized. I was fortunate enough to have a cool roommate. We were served breakfast, lunch and dinner. Food was pretty good. Portion size was a bit small, but they probably follow state food guidelines or something. While I was there, I stayed to myself mostly. The other patients did the same except for a few who had emotional breakdowns. What do you expect in a facility such as this? The BHA's responded promptly to conflict. I felt safe. This isn't a place I'd say I'd return to, I'd rather be home with family living my life. However, if you're seeking serious treatment, go ahead and give it a try.

Response from the owner2 weeks ago
We re truly thankful for this feedback. We work hard every day to fulfill our goal of providing exceptional care in a welcoming environment.
Saphira Reina
3 weeks ago
1

I was forced to go here in August of 2023. This was the only available facility with an in-patient slot open in the entire state, I had to go here after a failed psyche evaluation. In which I stated I have a dissociative disorder. The "doctors" there proceeded to put me on anti-psychotics for "hallucinations." This caused several issues. During my time there, there were very few "BHAs" (Behavioral Health Associates) that were kind to all patients, or any at all. Food was served in the common room. The cafeteria was closed for my entire 12 day stay. The "gym" they brought us to was in the part of the hospital that has been closed since COVID. The first thing I was told by a BHA on our first trip there was "Don't touch the walls, they're covered with feces." It was as well an escorted 3-5 minute walk, you were forced to do go there as well. Patient rooms were closed for near all of the day, except for "nap time" only an hour long at about 1pm. The reason I bring this up is because that means the only bathroom available for near all of the day was a single, key card locked bathroom that you had to ask to be let into. In terms of food and drink you had to ask for water and pray that the RNs or BHAs were being merciful and give you a small glass of water, refills were rare depending on who your staff was for the day. Food-wise, since the cafeteria was closed you had a small portion of a specific meal. If you wanted anything more you had to wait for a day in which your Doctor was there and ask if you could have "double portions" put on your record. This could also be entirely declined. On weekends the doctors will never be there, your social worker will not be there. For people who are waiting for parental meetings (which is one of the first steps to be allowed to leave) you can make no progress on weekends. If you are scheduled to leave, you will have to wait through the weekend. You get one phone call home per day (2 on weekends) that has a maximum of 10 minutes available per call. In patient rooms there are two "beds" the frames of which are made of plastic and bolted to the floor, then you get a single small mattress with basically no support, then you get a small pillow with a cover made of tarp. You get a sheet then one (2 if you ask nicely) thin blanket. There are two bookshelves in the rooms meant to hold clothing. You and your roommate will be sharing a bathroom, featuring a single shower that has no privacy covering. A sink and a toilet. The door to the bathroom was an easily removable gym mat held on by magnets. The supposed daily (group) activities given were busy work activities, the ones that would've been remotely useful were all highly intrusive, being both group activities and the social worker or whomever they put in charge of the activity, were essentially strangers. If someone is not being cooperative or even slightly rowdy, they are fully authorized to hold the patient down and sedate them. During my time, there was a patient who would stand and stare at a corner, harming no one other than making people who did not understand why, slightly uncomfortable. They sedating this patient on several occasions for this. When it was finally time for me to leave, not only did they not send my new prescriptions to my pharmacy in time for them to be ready when I got home, they didn't give me my medications so that I could have at least taken them. Meaning I then did not get to have my very important medications two days in a row, causing me to end up in the emergency room from suicidal withdrawals.Edit: There are very few things from my life that make me have flashbacks, and I've done a lot. The fact that a in-patient facility was so bad that a stage-5 aphantasiac can see it in perfect clarity during a flashback probably says something. But that's just an opinion.** Harbor Oaks, don't even bother responding, you will do nothing but give sweet words about how it is "so disturbing to hear that" and "we'll work hard to fix it." You won't, don't even kid yourself, let alone anyone else.

Response from the owner3 weeks ago
We are very disheartened by this feedback, as we strive to provide superior clinical care in an encouraging and supportive setting where true healing can begin. Receiving feedback is pivotal to the work we do, and it is imperative that we gather more information so that we can best address your concerns. Please contact us directly by emailing FeedBack@harboroaks.com.
Ari
3 weeks ago
1

I was admitted recently and I stayed for about a week.I was in the girls unit, most of the staff and nurses/doctors dont truly care about your mental health. My roommate was forced to take adhd meds by her doctor here when she doesnt even have adhd. The meds made her feel horrible and sick and they still upped her dose and made her feel even worse. There was also a girl going through psychosis in there (shes still there as im writing this right now) and staff just let her walk around and talk to herself. One morning alot of people including me were woken up around 6:40 AM because she was walking up and down the halls talking to herself and the nurses just let her disturb everybody for an hour straight.Dont even get me started on the quality of the things they provide, the food is absolutely terrible. They once served the patients raw pink chicken for dinner and people got food poisoning from it and another girl threw up. The food especially the eggs taste actually disgusting. I lost weight because I would barely eat any of the meals they served and im already severely underweight. Some nights I couldn t sleep because my stomach hurt from hunger.The beds feel exactly like gym mats and I think they might actually be gym mats, one of my blankets I had during my stay smelled bad, and the pillows feel paper thin.The hygiene products they provide are terrible quality. The deodorants dont work and they offer a 3 in 1 shampoo conditioner and body wash that smells gross and makes your hair feel dry.Again with the staff, there was a situation where a girl was planning to sexually assault her roommate at night, the girl was switched to a different room to be roommates with her best friend, and her best friend felt uncomfortable by her. Another girl tried to stand up for the girls best friend but she was sedated by a doctor.Another thing is that during my stay I could barely see the outside, the blinds are always closed and cannot open except for the ones in the cafeteria that aren t even fully open. They never take us outside, theres been multiple occasions where staff told us we would be taken outside and we weren t. I didnt get to go outside at all for my whole stay, but from what I ve heard from other patients is that the outside is a walled-in area with fake grass. How do they expect us to feel better when we are being isolated?One more thing, a lot of peoples stuff gets either lost or stolen. Lots of people loose one of their socks or other clothes from the wash and when I got discharged I wasn t given back my headphones or my earrings which im guessing are either lost or stolen.Overall this place is terrible. Being in there makes you feel trapped like a prisoner, you can rarely ever see the outside and I ve never been so pale. Staff only seem to care about their paychecks and the only thing that kept me sane was the people I got along with there and a few nice staff members.Please do not send your children here.Edit: I just noticed that they didnt give me back my bracelets either, which 4 of them were really important to me.

Response from the owner3 weeks ago
It is concerning to read this, though we are thankful that you were willing to share. Our goal is to offer a safe and comfortable environment where all focus can be placed on the healing process. That said, we would be grateful to have an opportunity to gather more details. If you would be willing to discuss your concerns with us directly, please contact FeedBack@harboroaks.com. We would greatly appreciate it.
Shorty Warren
3 weeks ago
5

I read all the reviews I was terrified after I admitted my schizophrenic son here but let me tell you I have a lot of experience with these hospitals all of them because my son is severely ill and his illness is extremely difficult and different I love the communication from staff case workers admissions and Doctors I feel they have done an amazing service to my son and it s greatly appreciated and he was admitted 10/24 I spoke with my son during his stay and he never complained he was mellow not drugged up it was a breathe of fresh air after reading the reviews I m going to say this facility is better than a lot of others and I have no complaints please keep helping those In crisis thank you to the entire staff and I m a tough critic I m speaking on results and the respect I ve received from everyone at this facility my son is doing well

Response from the owner3 weeks ago
Thank you for sharing your thoughts! We will keep working hard to promote lasting wellness.
Kenneth R Crampton
3 weeks ago
5

I was at Harbor Oaks Hospital in New Baltimore, and I'll definitely say that while I was there the staff was really kind and caring, I was really nervous at first but 8 was assured that I will be taken good care of, Mr. Howard and his staff treated me as a human being and actually listened to me 8f I had any concerns or anything along those lines, the one doctor Marcos was cool him and his team also listened to my concerns overall I'm definitely thankful for EVERYONE that works at Harbor Oaks Hospital you guys are the best.

Response from the owner3 weeks ago
Thank you! We appreciate you taking the time to leave a review as we continue to hold ourselves to the highest standards in the delivery of clinically excellent care.
Kim P
1 month ago
1

My daughter was in there and they refused her water constantly she came out a lil worse than when she went in, as usual they didn't listen to anything the family says at all like we don't know her best just not a nice place very cold and rude when I visited her I felt like I was in jail myself I won't let her go back there ever

Response from the owner1 month ago
Thank you for taking the time to leave this review, though it was troubling to read. We make every effort to ensure that our treatment center is able to provide care that meets identified needs, and it is important that we gather more information. If you would be willing to speak with us directly and discuss your concerns in more detail, we would greatly appreciate it. You can reach us at FeedBack@harboroaks.com.
michelle jones
1 month ago
1

This is not a joke. I am not being facetious. I am truly wondering if a prerequisite for employment at this facility is rudeness, lack of compassion and unprofessionalism. Truly, as a medical professional for over two decades in multiple roles, both clinical and administrative, I am appalled. My loved one landed here and we accepted out of desperation and now I am terrified. I always try to remain objective, especially when reading comments from clearly disgruntled individuals, but from my observation, dealings with staff and a physician whom we could not understand, and hung up on us while we asked questions, the reports seem to be spot on. If any physicians are reading this, please look elsewhere for anyone in need from your practice. Thank you for taking the time to read.I say it again, I am simply appalled.**Please Harbor Oaks, do not reply. You won't fix it, so please, don't lie. There's no way you can afford to get rid of every single one of your rude staff because there wouldn't be anyone left to "run" the place. They are ALL rude.

Response from the owner1 month ago
It is concerning to read this, though we are thankful that you were willing to share. Our goal is to offer a safe and comfortable environment where all focus can be placed on the healing process. That said, we would be grateful to have an opportunity to gather more details. If you would be willing to discuss your concerns with us directly, please contact FeedBack@harboroaks.com. We would greatly appreciate it.
Marlette Malone
1 month ago
1

This place doesn't even deserve one star. My stay there was horrible. The BHA's on OA were horrible they did as little as possible to get a pay check. Dr.Shee is one of the psych doctors there. I saw him on my first day there for 3 minutes. He didn't ask me what I suffered from. Hell what can you learn from a patient in 3 minutes. Then we have the lousy case manager Fardowsa Maalin she is extremely rude. If you approach her she gives you this look like why are you bothering me. She lied on my discharge papers. She never went over anything with me. She told me that it didn't matter if I didn't have an address I was still being discharged. So she put a fake address on my discharge papers. She violated my HIPPA right to privacy by discussing my case in the hallway for everyone to hear. And don't get me started on the food there. It wasn't fit for a dog to eat.

Response from the owner1 month ago
Your feedback is extremely important to us, and we thank you for taking a moment to write this review. However, we are worried about what we have read and would like to have an opportunity to gather more information. We strive to provide the highest-quality care, and receiving feedback is crucial to ensuring that we do. Please contact us directly at FeedBack@harboroaks.com. We hope to speak with you soon. Thank you.
Lisa Labelle
1 month ago
1

Be very very cautious. While this may seem like a short term solution....these folks care very little about the patients and their health.Before my 19 year old autistic son was put here, the ER did a few tests. It showed his liver enzymes being over 300. So what did Harbor Oaks do? They put him on 5 meds. Now... a few months later....he has sirosis of the liver.They'll be really lucky if they don't get sued.In the meantime...please look into holistic medications for your child. Uts not worth the longterm health effects.Funny...look at every comment back from them....first sentence always the same or a variation. Clearly a money making scheme. Don't do it!!!To the reply below.See....thats the thing...you treat...you don't cure. It turns out there is no cure for bi-polar disorder, schizophrenia, ODD, ADHD, and the numerous other mental disorders your treating.To take someone of low mentalAptitude and juat stick them on 5 different meds AFTER getting test results like these is malpractice. And by the looks of the reviews this is NOT an isolated incident.

Response from the owner1 month ago
We are very disheartened by this feedback, as we strive to provide superior clinical care in an encouraging and supportive setting where true healing can begin. Receiving feedback is pivotal to the work we do, and it is imperative that we gather more information so that we can best address your concerns. Please contact us directly by emailing FeedBack@harboroaks.com.
B Gr
1 month ago
2

It wasn't fun. I don't really have much to say, but my experience here was horrible.I was admitted here in 5th grade for suicidal thoughts. I'm now in 7th Maybe the 3rd or 4th night there, I had a seizure. I wake up the next morning and tell a staff member "I had a seizure last night" and she just said "Ok. Go sit down" like she didn't even care! She did nothing but told me to sit down.The first day there, I was crying as soon as I got there. Sitting on a bench by the wall phone. someone came up to me offering me her fidget or to talk to her and a staff member yelled at her to leave me alone!This place was/is terrible.5 days there and ridiculous staff.Also what was it? 1 phone call a day? That's absolutely ridiculous.I do not recommend sending your children here

Response from the owner1 month ago
We are grateful that you were willing to leave this review, as receiving feedback is essential to the work we do. In order for us to better understand the circumstances that led to this feedback and best address your concerns, we ask that you please reach out to us directly by emailing FeedBack@harboroaks.com. Thank you so much.
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