Polara Health Crisis Stabilization Unit

8655 E Eastridge Dr
Prescott Valley, AZ 86314

About Polara Health Crisis Stabilization Unit

Polara Health Crisis Stabilization Unit is a mental health facility in Prescott Valley, Arizona. They provide short term crisis stabilization for adults in a mental health crisis. This facility provides observation chairs, as well as short term inpatient beds.

Their crisis program includes crisis assessment and supportive nursing care. You can expect to engage in brief group therapy, psychoeducation, and peer support. To help stabilize you and support a prompt discharge their medical team will help with psychiatric medication management, safety planning, and discharge planning.

Their staff can provide referrals to outpatient drug and alcohol rehab programs if needed. What I like about this facility is that everyone being treated for crisis care will learn about relapse prevention and will be helped to prepare for a future crisis. They also offer an involuntary mental health evaluation and treatment process.

Former clients say the staff does their best to accommodate patients who are in crisis mode. Other clients talk about feeling disregarded and that the treatment was not sufficient for the crisis they were in.

Latest Reviews

Shi Leithead
2 weeks ago on Google
1
I voluntarily checked in on a Friday and was told I would be able to speak to a caseworker and a doctor. It wasn t until that Sunday that I actually spoke to only a doctor and that lasted all of 5 minutes. Except for the following 5 min. Physical.I had been feeling suicidal which was why I had gone in the first place. I have a nine-year-old daughter and the doctor had told me had I attempted suicide CPS would have stepped in and my daughter would ve been taken away from me because it would ve been considered child abuse. Talk about making me feel even worse than I already had in the first place for wanting to take my life for being in so much pain. What a horrible thing to say to me. I asked if I could check myself out since I had come in voluntarily and she said absolutely not. She wasn t going to release me. I hadn t felt suicidal since Saturday. And I've never wanted to leave a place so badly in my life. She said I could refuse treatment but if I did that she would get a court order to keep me there so I wouldn't be able to leave anyway. I felt like a prisoner there and had no way out. My anxiety was through the roof.I had brought in my own medication and the nurses had screwed that up every single day that I was there. I'm glad I had paid close enough attention as so many people in there were barely coherent.You literally sat in front of a TV for 14 hours a day. There was no help and no one to talk to. No type of group therapy and you weren't even allowed outside for fresh air. Talk about making a depressed person even worse. I m not sure what they meant by a "treatment plan". But I certainly didn t get one. And to top it all off I never did speak to a case manager. I will never check myself into another hospital again. My experience at Polara Health was beyond horrible. I feel sorry for anyone who ends up in that terrible place.
Alexa Bakken
3 months ago on Google
1
Taesty Kookie
4 months ago on Google
1
was sent here when i was 18, and it was genuinely the worst week of my life. it felt like a literal prison. we weren t allowed outside at all, the windows were frosted so we couldn t even see outside, there were no group therapies or anything at all. we were confined in a single room for the entirety of our stay, maybe 400 square feet. all they do is pump you with medication with little to no resources to actually get better. all we could do was sit down and keep our eyes glued to the tv. hours felt like days, days felt like weeks, and the week i was there felt like a month. the only difference between this place and a prison is you have a tv. the only positive thing i can say about this place is you have access to the phone 24/7, but that is literally it. i wish i was being dramatic.

Location

Accepted Insurance

Polara Health Crisis Stabilization Unit works with several private insurance providers and also accepts private payments when possible, Please contact to verify your specific insurance provider.

Call now to check and verify your insurance

800-985-8516
Question iconWho Answers?

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
inpatient iconInpatient
Inpatient rehab is designed primarily for persons in early recovery and those who are exiting detox programs. It's ideal for clients in crisis or at an elevated risk of relapse. Inpatient treatment centers provide housing and meals, allowing clients to focus on their recovery away from distractions and addiction triggers. Clients engage in intensive psychotherapy, and many inpatient programs feature recovery-focused life skills training and/or complementary therapies like meditation, creative arts therapy, and other holistic treatments.
intensive-outpatient iconIntensive Outpatient
Intensive Outpatient Programs (IOP) are for those who want or need a very structured treatment program but who also wish to live at home and continue with certain responsibilities (such as work or school). IOP substance abuse treatment programs vary in duration and intensity, and certain outpatient rehab centers will offer individualized treatment programs.
12-step icon12-Step
Many addiction recovery centers base their treatment modalities on the 12 step program model, and those in treatment often transition to community-based programs. These programs can also be effective for clients who choose not to enter rehab. Traditionally, 12 step meetings are designed to provide intensive peer support whenever it is needed. In addition to group meetings and peer sponsorship, participants "work the steps" to achieve recovery through a systematic healing of the mind, body, and spirit.
24-hour icon24-Hour Clinical Care
The initial phase of recovery treatment typically includes 24-hour clinical care in Arizona. This constant supervision ensures a safe detox process, which helps the individual physically stabilize from substance use. Patients will receive medications to curb withdrawal symptoms and cravings, as well as other necessary medical treatment. This period typically lasts up to a week, then the individual will receive medical clearance to begin inpatient or outpatient rehab.

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

Drug rehab in Arizona is the process of treating individuals who are dependent on a particular addictive drug. Because addiction is complex, this treatment typically includes a variety of interventions that address the many physical and emotional issues involved.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Substance rehabs focus on helping individuals recover from substance abuse, including alcohol and drug addiction (both illegal and prescription drugs). They often include the opportunity to engage in both individual as well as group therapy.

Programs

teen-program thumbnail image
Teen Program
Teen programs are designed to address the unique pressures teens face, pressures that can drive them to experiment with dangerous, addictive substances. They need programs that meet them exactly where they are and give them tools for long-term recovery. Therapy can help teenagers understand and work through underlying issues so they can reclaim the life ahead of them.
adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
program-for-men thumbnail image
Program For Men
Men face specific challenges and concerns when seeking addiction treatment. Gender-specific recovery programs help them tackle these issues head-on in an environment that's focused, targeted, and distraction-free. It also gives them the opportunity to connect with and learn from other men who have been through a similar journey and can offer support for the next step.
program-for-women thumbnail image
Program For Women
Rehabs for women provide a safe, nurturing space for female clients to heal. These treatment programs consider the specific obstacles that women can face during recovery and place a special emphasis on mental, social, physical, and reproductive health. They explore how each woman's experience has shaped the trajectory of their substance use, addressing issues such as sexual abuse and past trauma.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
child-program thumbnail image
Child Program
The providers who specialize in the children's rehab space understand the specialized needs that this population faces. School-based and social services such as tutoring and family counseling are often central to treatment. Child programs may also address the needs of youth experiencing substance abuse in the home, including a parent's or sibling's addiction.
seniors-program thumbnail image
Seniors Program
Nearly one million adults age 65 and older live with a substance use disorder. Treatment providers who specialize in senior care understand the social, psychological, and physical effects of aging and how they relate to recovery. They can help clients address particular challenges and risks they may face as they get older such as overdosing and medication interactions and dependencies.
hearing-impaired-program thumbnail image
Hearing Impaired Program
A sensory disability, such as hearing impairment, can compound the challenges of addiction recovery. Drug rehabs that are specially designed to accommodate the needs of persons with hearing impairments will include special accessibility features and accommodations to make treatment as comfortable and effective as possible. This may include access to American Sign Language interpreters.

Clinical Services

Also known as CBT, cognitive behavioral therapy in Arizona is one of the most common types of psychotherapy. It offers a structured method of counseling that effectively treats substance use disorder and dual diagnosis disorders.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

Individual therapy for drug and alcohol addiction includes focused attention on the unique challenges that trigger addictive behavior. During individual therapy sessions, you have a safe space in which to discuss stressors and emotional struggles. Therapy fosters trust and open communication that helps develop personalized strategies to overcome addiction.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Contact Information

Phone icon (928) 445-5211
Building icon

8655 E Eastridge Dr
Prescott Valley, AZ 86314

Fact checked and written by:
Kelly Junco, CPC, CPRC, BA, BS
Edited by:
Terri Beth Miller, PhD

Reviews of Polara Health Crisis Stabilization Unit

2.11/5 (15 reviews)
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Reviews

5

I was surprised of how far they were willing to go to help me. It shows that the people working here really have a vocation to help people. Really thankful they exist.

Reviewed on 2/19/2019
Overall Experience
Date Submitted
Reviewer

Google Reviews

1.9 (14 reviews)
Shi Leithead
2 weeks ago
1

I voluntarily checked in on a Friday and was told I would be able to speak to a caseworker and a doctor. It wasn t until that Sunday that I actually spoke to only a doctor and that lasted all of 5 minutes. Except for the following 5 min. Physical.I had been feeling suicidal which was why I had gone in the first place. I have a nine-year-old daughter and the doctor had told me had I attempted suicide CPS would have stepped in and my daughter would ve been taken away from me because it would ve been considered child abuse. Talk about making me feel even worse than I already had in the first place for wanting to take my life for being in so much pain. What a horrible thing to say to me. I asked if I could check myself out since I had come in voluntarily and she said absolutely not. She wasn t going to release me. I hadn t felt suicidal since Saturday. And I've never wanted to leave a place so badly in my life. She said I could refuse treatment but if I did that she would get a court order to keep me there so I wouldn't be able to leave anyway. I felt like a prisoner there and had no way out. My anxiety was through the roof.I had brought in my own medication and the nurses had screwed that up every single day that I was there. I'm glad I had paid close enough attention as so many people in there were barely coherent.You literally sat in front of a TV for 14 hours a day. There was no help and no one to talk to. No type of group therapy and you weren't even allowed outside for fresh air. Talk about making a depressed person even worse. I m not sure what they meant by a "treatment plan". But I certainly didn t get one. And to top it all off I never did speak to a case manager. I will never check myself into another hospital again. My experience at Polara Health was beyond horrible. I feel sorry for anyone who ends up in that terrible place.

Alexa Bakken
3 months ago
1

Taesty Kookie
4 months ago
1

was sent here when i was 18, and it was genuinely the worst week of my life. it felt like a literal prison. we weren t allowed outside at all, the windows were frosted so we couldn t even see outside, there were no group therapies or anything at all. we were confined in a single room for the entirety of our stay, maybe 400 square feet. all they do is pump you with medication with little to no resources to actually get better. all we could do was sit down and keep our eyes glued to the tv. hours felt like days, days felt like weeks, and the week i was there felt like a month. the only difference between this place and a prison is you have a tv. the only positive thing i can say about this place is you have access to the phone 24/7, but that is literally it. i wish i was being dramatic.

namaste northstar
8 months ago
1

stay FAR away from these facilities if you re a transgender individual

James Brooks
1 year ago
1

Aweful care facility, have been borderline abusive to a loved one that was sent there. Refused to provide access to their health belongings such as contacts or invisalign retainer, refused to communicate with me about them or their belongings (i am their emergency contact) and have said aweful things to them such as to stop calling them your probably annoying them in regards to calling they re significant other.

Chris Gard
1 year ago
5

Jordan saved my life. I thought I had passed and was entering through the gates of Heaven, being greeted by none other than one of the Lord s angels. My fears banished, pain removed, scars healed, Jordan s loving care restored me to return to strength and keep brawling the grand brawl. Before Jordan took notice of me, helped me with his warm touch, I felt alone and hopeless each time I had cried out for assistance before. I was like a water poloist who couldn t swim, a blade of grass trampled by Komodo dragons, a horse with no hooves. Thank you to this great place and to Jordan for going above and beyond!

Anita Gilbert
1 year ago
5

They care for people who are at a crisis point and do the very best they can in very trying situations. I'm thankful for everything they do for our community.

Samantha Dickson
1 year ago
1

Horrible experience. Extremely rude staff. Their #1 focus is meds and not to help. Staff lied to my husband when he called to check on me multiple times. Wouldn't recommend this place to my worst enemy.

Response from the owner1 year ago
We are sorry to hear about your experience. We work to provide quality services that help guide your way to wellness. A member of our quality department will reach out to you.
Tyler Rex Jackson
1 year ago
2

Gia
2 years ago
1

Jynx Valcik
2 years ago
1

"I would rather come off of methamphetamines twice over than have to be off my meds cold Turkey like this again."That was me at 0803 this morning because West Yavapai Guidance Clinic Foundation otherwise known as Polara Health formerly West Yavapai Guidance Clinic can't seem to figure out how to KEEP MY REFILLS STOCKED and I called their "ambassadors" who've just sent me to the psychiatric nurses line which A. Goes straight to voicemail and B. They can still take up to TWO BUSINESS DAYS to get back to you. Not to mention the head psychiatrist for their Crisis Stabliization Unit (CSU) is transphobic and/or will say "oh you weren't really suicidal, you were just being overly emotional." The ONLY freaking reason I'm still with them is my therapist is working so hard to help me but she works for a broken system.

Response from the owner2 years ago
We are sorry to hear about your experience. We work to provide quality services that help guide your way to wellness. A member of our quality department will reach out to you.
Adriana
2 years ago
1

They do not assist with any treatment or try to help you, only provide condescending attitudes and tell you all the reasons they can NOT help you. Make you sit and wait for hours, when I asked for an update I was left ignored for 45 minutes while Henry was "busy in the back". I do not recommend this place to anybody that is genuinely seeking help.Update: over a month later and NOBODY has reached out from polara to resolve this matter. Your generic response to save face wasn't helpful

Response from the owner2 years ago
We are sorry to hear about your experience. We work to provide quality services that help guide your way to wellness. A member of our quality department will reach out to you.
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