Gateway Behavioral Health Services

40 East Industrial Blvd.
Pembroke, GA 31321

About Gateway Behavioral Health Services

Gateway Behavioral Health Services, located in Pembroke, Georgia is a public alcohol and drug rehab that offers treatment for a variety of substance abuse addictions including alcoholism and co-occurring mental health disorders. They offer flexible outpatient addiction therapy allowing patients to live at home while receiving regular treatment.

Specialty rehab programs at Gateway Behavioral Health Services include tailored care focusing on women's specific needs and experiences, gender-specific addiction treatment addressing unique challenges faced by men, and age-appropriate treatment for teens addressing adolescent-specific issues.

Gateway Behavioral Health Services has received accreditations from CARF.

Latest Reviews

Alchemic Healer
1 year ago on Google
1
Extremely bad situation at this place. Absolutely ridiculous mess. They refused to allow me to speak to management about my interaction with a counselor that became aggressive. This occured after refusing to sign paperwork where the counselor wrongly quoted my words. Instead of clarifying the situation calmly, he became agitated then aggressive and rather hostile during the moments.He told me to leave the building immediately upon my notice that a mistake had been made. Then blocked my path while attempting to understand a building layout that I had only previously learned. He stood at guard while I asked "how do I even leave?" I was lost in the hall...and he pointed, wordless with a cold, harsh stare.(I came here to address PTSD & possible autism concerns & I got treated like a dog. I was back into a panic honestly and I am very seriously considering filing a legal complaint against this establishment and employee.)I attempted to speak to the front desk attendant. Where she, also refused to allow me to speak with any management regarding this situation.This place is geared for probation clients and offers services for clients like myself that cannot afford treatment that we aim to achieve.Instead, I was treated aggressively. There has been zero follow-up with the complaint I filed. This happened yesterday morning during a first visit assessment.
Betty Jones
1 year ago on Google
5
Marena White-Hogg
1 year ago on Google
5
Do not come here if you have probationer/DFCS evaluations to get done. When you call to set up your walk-in appt, the staff does not tell you that your case worker/PO needs to sign a request form & they will not see you if you don t have it signed. Made my process longer by three weeks & was stressful.This not only happened to me, but to two other people on separate days. I had to come in the first time- was told to do a walk in assessment & was faced with this issue.I have yet to see the professional I was sent here to see, so this review is based on just the initiating processes alone- which are terrible & waste people s time.ETA: The staff themselves in the physical building are all doing their best with what they can. Obviously the state of communications is a result of lack of support from the State & local government. I really enjoyed my time with the staff I interacted with & I wish the best for those who work here.

Location

Accepted Insurance

Gateway Behavioral Health Services works with several private insurance providers and also accepts private payments when possible, Please contact to verify your specific insurance provider.

Call now to check and verify your insurance

800-985-8516
Question iconWho Answers?

Other Forms of Payment

Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

A quality drug rehab in Georgia can help you overcome addiction. This environment is designed to help you address the complex issues contributing to drug dependence. The goal of treatment is to give you the tools you need to make a full recovery.

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Programs

teen-program thumbnail image
Teen Program
Teen programs are designed to address the unique pressures teens face, pressures that can drive them to experiment with dangerous, addictive substances. They need programs that meet them exactly where they are and give them tools for long-term recovery. Therapy can help teenagers understand and work through underlying issues so they can reclaim the life ahead of them.
adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
program-for-men thumbnail image
Program For Men
Men face specific challenges and concerns when seeking addiction treatment. Gender-specific recovery programs help them tackle these issues head-on in an environment that's focused, targeted, and distraction-free. It also gives them the opportunity to connect with and learn from other men who have been through a similar journey and can offer support for the next step.
program-for-women thumbnail image
Program For Women
Rehabs for women provide a safe, nurturing space for female clients to heal. These treatment programs consider the specific obstacles that women can face during recovery and place a special emphasis on mental, social, physical, and reproductive health. They explore how each woman's experience has shaped the trajectory of their substance use, addressing issues such as sexual abuse and past trauma.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Life skills trainings involve all the skills a person must have in order to function successfully in the world. These include time management, career guidance, money management, and effective communication. Truly successful addiction recovery is based on the ability to not only live substance-free, but to thrive. Life skills teaches the practical necessities of functioning in society, which sets clients up for success in life, and therefore sobriety.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Accreditations

The Commission on Accreditation of Rehabilitation Facilities (CARF) is a non-profit organization that specifically accredits rehab organizations. Founded in 1966, CARF's, mission is to help service providers like rehab facilities maintain high standards of care.

CARF Accreditation: Yes

Contact Information

Phone icon (866) 557-9955
Building icon

40 East Industrial Blvd.
Pembroke, GA 31321

Reviews of Gateway Behavioral Health Services

2.7/5 (19 reviews)
0
Staff
0
Amenities
0
Meals
0
Value
0
Cleanliness
5
8
4
0
3
0
2
0
1
11

Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

2.7 (19 reviews)
Alchemic Healer
1 year ago
1

Extremely bad situation at this place. Absolutely ridiculous mess. They refused to allow me to speak to management about my interaction with a counselor that became aggressive. This occured after refusing to sign paperwork where the counselor wrongly quoted my words. Instead of clarifying the situation calmly, he became agitated then aggressive and rather hostile during the moments.He told me to leave the building immediately upon my notice that a mistake had been made. Then blocked my path while attempting to understand a building layout that I had only previously learned. He stood at guard while I asked "how do I even leave?" I was lost in the hall...and he pointed, wordless with a cold, harsh stare.(I came here to address PTSD & possible autism concerns & I got treated like a dog. I was back into a panic honestly and I am very seriously considering filing a legal complaint against this establishment and employee.)I attempted to speak to the front desk attendant. Where she, also refused to allow me to speak with any management regarding this situation.This place is geared for probation clients and offers services for clients like myself that cannot afford treatment that we aim to achieve.Instead, I was treated aggressively. There has been zero follow-up with the complaint I filed. This happened yesterday morning during a first visit assessment.

Betty Jones
1 year ago
5

Marena White-Hogg
1 year ago
5

Do not come here if you have probationer/DFCS evaluations to get done. When you call to set up your walk-in appt, the staff does not tell you that your case worker/PO needs to sign a request form & they will not see you if you don t have it signed. Made my process longer by three weeks & was stressful.This not only happened to me, but to two other people on separate days. I had to come in the first time- was told to do a walk in assessment & was faced with this issue.I have yet to see the professional I was sent here to see, so this review is based on just the initiating processes alone- which are terrible & waste people s time.ETA: The staff themselves in the physical building are all doing their best with what they can. Obviously the state of communications is a result of lack of support from the State & local government. I really enjoyed my time with the staff I interacted with & I wish the best for those who work here.

Barbara Vinyard
1 year ago
1

I spoke to the "supervisor" here today who wouldn't answer my questions about what forms of ID are accepted because I was not the one in need of services. They refused my friend services because she is awaiting an ID, after saying they would be willing to accept notarized proof of address. I still don't know which is true.They said we could call the Crisis line if she was truly in Crisis. The supervisor even asked me DIRECTLY if I was the "friend" I was talking about.Never in my life have I been so condescended by a woman who is supposedly in mental Healthcare. I live in Texas, my friend is new to Georgia and it seemed like this lady had it in her head that because I was angry, clearly I was the one who was struggling.No. I'm angry because you gave me conflicting information and are bad at your job.This is why people commit suicide. Our options are the state hospital, being ignored by the county we LIVE in and can show proof of address for, or nothing.This is why people keep dying. I cannot believe the woman I spoke to is supposedly in charge of a place that is meant to help people who are in need of help and in Crisis. She is definitely in the wrong field.

Chasidy Smith
2 years ago
5

Melinda Moore
2 years ago
5

Kristy Smith
2 years ago
5

Love taking my kids to this place Ashley is the sweetest person on earth always doing for others and my kids are doing great

Frances
2 years ago
5

I have been coming here for about 2 years and Ashley is always super sweet. They have always been professional and they have automated calls to remind you of your upcoming appointments. I'm very sad to see such bad reviews on here. I guess the only people that bother with a review is the people who have bad experiences. They have helped me so much!

moontalker moontalker
2 years ago
1

I JUST GOT OFF THE PHONE. THE WOMAN TAKING MY INFO. AND GIVING ME INFO. WAS EXTREMELY PROFESSIONAL. HOWEVER AFTER READING THESE REVIEWS,, I HAVE CHANGED MY MIND... . .

Tyanna Hatton (DeniseGmail)
2 years ago
1

We got discharged because they kept setting too many appointments each WEEK which was too much. But get penalized when late. The lady upfront only gave me one card and then when it was time for the appointment, they would tell me I had a nursing assessment that I was not aware of So I ended up with a DNR or whatever its called. LIKE LAST TIME. The lady at the front desk keeps telling me she gave me information that she didn't. She even wrote the wrong date on my card one time and the lady in the back corrected it and told me that they are not that good upfront. We left and found a different doctor.. My daughter had to go to a crisis center and she was outpatient they referred us back to them and the same thing started happening we had an appointment last month we were late a few minutes but were penalized then she gave me a card for an appointment today I depend on my parents for transportation so my parents have to go to Hinesville Georgia and I called At 11 no 1 answered I called at 12 no answer and VM full so I waited till 1 to reschedule the appointment. The lady at the front desk said I will be penalized because I was supposed to have called within 24 hours but I just found out that my parents had to be together because my mom had to drive my dad after his surgery. THEN She also added that I had an appointment on the 30th for a nursing assessment but I only had a card for today but she says she gave me a piece of paper and I told her that it would have been wiser to give me 2 cards So that I can go ahead and mark my calendar. I was not paying attention to the paper if I even got one I don't even remember getting a paper but anyway, because you put the appointment on the card .. but not the other one, but she said she can see in her system when she informed me but never DID

Monica DuPont
2 years ago
1

April Collins
3 years ago
1

The doctor they have this month is incredibly ignorant. I didn't realize my maintenance meds were almost out, so I called and told the the situation. I only needed 4 days worth of meds to last until my next appointment. (That was my fault and I should've counted my pills.) Chelsea at the front desk was polite and sent 3 alerts to the Dr. On day 2, the Dr said she was too busy and never got back to me. On day 3 after no reply, Chelsea called the dr with no answer. I know for a fact the Dr was sent more alerts than just mine, but was too busy to take care of any of them. Now this is day 4 and I am out of meds and I still have 3 days until my appointment. If something isn't done by today, I will be making whatever phone calls that need to be made to report this so called Dr.

Overall Experience
Date Submitted
No reviews matching the selected filter!
Get Help Now
Question iconWho Answers?
Phone icon 800-784-1361
Left arrow iconBack

Write a review for Gateway Behavioral Health Services

Sharing your insights and experiences can help others learn more about this rehab center.

Title of Your Review
This is a required field
Your Review

Reviews comments must comply with our Review Policy Content Standards. Please do not use names (job titles / positions are acceptable) of any individual or identifying features, abusive remarks, or allegations of negligence or criminal activity.

A minimum of 200 characters and max of 2,000 characters required.
This is a required field
How would you rate the facility on the following?*
Overall Experience
Must select a star rating
Accomodations & Amenities
Must select a star rating
Meals & Nutrition
N/A
Must select a star rating
Treatment Effectiveness
Must select a star rating
Admissions Process
Must select a star rating
Staff & Friendliness
Must select a star rating
Cleanliness
Must select a star rating
Value for Cost
Must select a star rating
What is your connection to this facility?
This is a required field
Your First Name*
This is a required field
Your Last Name*
This is a required field
Your Phone Number
This is a required field
Your Email*
This is a required field
This is a required field
Spinner icon Submitting your review...
Thumbs up icon Your review was successfully submitted.

Nearby Featured Providers

Penfield Christian Homes – South Campus
Alapaha, GA (229) 256-4041

Penfield Christian Homes – South Campus

Penfield Christian Homes - South Campus is a residential facility that offe... read more.
Positive Impact Health Center
Duluth, GA (770) 962-8396

Positive Impact Health Center

Positive Impact Health Centers provides HIV specialty care and support servi... read more.
Bridges of Hope
Stapleton, GA (478) 625-3930

Bridges of Hope

Bridges of Hope is a long-term residential Recovery Center with five locatio... read more.
Get Help Today Phone icon 800-823-7153
Question iconWho Answers?