Frontier Health – Turning Point

208 E Unaka Ave Johnson City, TN 37601
Inpatient

About Frontier Health – Turning Point

Frontier Health – Turning Point is a substance use disorder and mental health treatment facility for adults in Johnson City, Tennessee. This center offers a 24/7 crisis line. They offer outpatient services and a crisis stabilization unit.

This center has a crisis stabilization unit that helps adults who need psychiatric stabilization. This program is voluntary and involves a joint decision between you and the staff that is doing your assessment. In this program, the typical stay is three to five days. They provide a 24 hour nursing staff, with daily rounds performed by a doctor or nurse practitioner. They also have individual and group therapy sessions, as well as family therapy and safety planning. This program also has discharge and case management services.

They also offer a 24/7 walk-in center that serves children as well as adults that are dealing with a substance misuse emergency or a non-medical psychiatric emergency. They provide a nursing assessment and an evaluation by a Qualified Mobile Crisis Professional, a 23 hour observation referral for adults, a referral for psychiatric hospital and Crisis Stabilization Unit, as needed, and an A & D medically monitored Detoxification/Residential Treatment for adults. They can also refer you to outpatient services and safety planning services.

Several former patients have said that the staff is great and has literally saved lives. One positive that was mentioned many times is that the case managers are awesome and really do their best to help you out. A negative that was mentioned is that there is a lack of funding which causes frequent changes with doctors and pharmacy policies.

Facility Overview

Bed icon 48
Number of Available Beds
Calendar icon 3-5
Avg Length of Stay in Days

Latest Reviews

Tony
2 weeks ago on Google
5
Awesome place and best people anywhere
Joe Clayton
2 weeks ago on Google
1
They kicked my daughter out didn t even discharge her, because she was having a breakdown. This a freaking mental hospital! DO NOT GO HERE! I will make it part of my life s mission to shut this joke of a place down after what just happened!
TJ
1 month ago on Google
3
Hello, I want to leave a review as a mentally ill person who has been in multiple mental hospitals (years apart from one another). I don't recommend paying attention to this review if you're going for detox. I went because I wanted to kill myself, and stayed for about 2-3 and a half days. I am not a drug user.I kind of felt like Turning Point wasn't completely equipped to deal with me or hadn't seen many people like me before. I am a very quiet person who is not the best at articulating my thoughts due to trauma and how I was raised- this is something my psychiatrist knows about me, but this was interpreted as me being well behaved and generally okay at the facility. I basically went to Turning Point because I was in so much agony that even my coping skills weren't working, but the staff seemed surprised by me having coping skills in the first place and told me I seemed equipped to face life. I realized I needed to leave after that.I kind of felt like I had no reason to be there in the first place and spent most of my time lying in bed just zoned out. There wasn't really a lot of mental stimulation in the facility which was kind of nice, but by the end, I felt like I really needed to leave because I was in a place that had no idea how to help me and I was just lying in bed which is what I was doing at home.I don't have good insurance and I'm not detoxing. The resources were for addicts and people who had insurance who could do partial inpatient or outpatient I believe, so I was basically sent back home and I'm still in the same state as I was.Ultimately, it did prevent me from killing myself at that very moment, but I felt like I didn't get the help I needed with the disorders I have. So people who have really stigmatized disorders that you struggle to get care for, I don't recommend trying to find hope here.
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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9 / 10

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Addiction Treatments

Levels of Care

inpatient iconInpatient
Inpatient rehabs are designed principally for clients who require intensive supervision and support, including clients who have just completed detox, clients in early recovery, and clients at an elevated risk of relapse. Inpatient treatment helps clients stabilize following detox and prepares them to step-down into outpatient and/or community-based care. Clients reside at the facility for the duration of their program and engage in extensive addiction counseling and education. Many programs also offer evidence-based complementary therapies.
24-hour icon24-Hour Clinical Care
At certain points in the recovery process, it's important to have support available 24/7. 24-hour clinical care offers a safe environment in which to recover from drug or alcohol addiction in peace, knowing medical detox and other treatment will happen with professionals on hand.

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

When your day-to-day life is taken over by drug use, this is known as substance use disorder. If you abruptly stop using your drug of choice, you experience withdrawal symptoms. To overcome this cycle, professional drug rehab in Tennessee is usually needed.

Every individual who enters treatment receives an evaluation for both substance abuse and a co-occurring mental illness. Individuals who have both conditions, receive specialized goals that deal with and focus on putting both diagnosis into a recovery mode during treatment.

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Typical cognitive behavioral therapy in Tennessee involves recognizing negative thinking and learning techniques to change that thinking and create new, positive behaviors. Strategies may include SMART goals, journaling, and situation exposure.

Counseling in Tennessee that takes a dialectical behavior therapy approach can last from six to 12 months. During that time, you'll develop skills in the areas of distress tolerance, mindfulness, emotional regulation, and interpersonal effectiveness.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Amenities

  • home-setting iconResidential Setting
  • private iconPrivate Setting

Staff & Accreditations

Staff

Kristie Hammonds

President & CEO

Diane Bowen

Senior VP of Operations

B. Allen Harris

Senior VP & CFO

C. Allen Musil Jr, MD

Senior VP OF Medical Services & Medical Director

Accreditations

The Commission on Accreditation of Rehabilitation Facilities (CARF) is a non-profit organization that specifically accredits rehab organizations. Founded in 1966, CARF's, mission is to help service providers like rehab facilities maintain high standards of care.

CARF Accreditation: Yes

Contact Information

Phone icon (423) 926-0940
Building icon

208 E Unaka Ave
Johnson City, TN 37601

Fact checked and written by:
Linda Dotson
Edited by:
Kerry Nenn, BSW

Reviews of Frontier Health – Turning Point

4.01/5 (77 reviews)
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Reviews

5

Before Frontier I went to four different places where I tried to be treated and can assure you Frontier is like no other place in Tennessee, they were so caring and compassionate that I don't have words to express how grateful I am with them.

Reviewed on 1/7/2019
Overall Experience
Date Submitted
Reviewer

Google Reviews

Tony
2 weeks ago
5

Awesome place and best people anywhere

Joe Clayton
2 weeks ago
1

They kicked my daughter out didn t even discharge her, because she was having a breakdown. This a freaking mental hospital! DO NOT GO HERE! I will make it part of my life s mission to shut this joke of a place down after what just happened!

TJ
1 month ago
3

Hello, I want to leave a review as a mentally ill person who has been in multiple mental hospitals (years apart from one another). I don't recommend paying attention to this review if you're going for detox. I went because I wanted to kill myself, and stayed for about 2-3 and a half days. I am not a drug user.I kind of felt like Turning Point wasn't completely equipped to deal with me or hadn't seen many people like me before. I am a very quiet person who is not the best at articulating my thoughts due to trauma and how I was raised- this is something my psychiatrist knows about me, but this was interpreted as me being well behaved and generally okay at the facility. I basically went to Turning Point because I was in so much agony that even my coping skills weren't working, but the staff seemed surprised by me having coping skills in the first place and told me I seemed equipped to face life. I realized I needed to leave after that.I kind of felt like I had no reason to be there in the first place and spent most of my time lying in bed just zoned out. There wasn't really a lot of mental stimulation in the facility which was kind of nice, but by the end, I felt like I really needed to leave because I was in a place that had no idea how to help me and I was just lying in bed which is what I was doing at home.I don't have good insurance and I'm not detoxing. The resources were for addicts and people who had insurance who could do partial inpatient or outpatient I believe, so I was basically sent back home and I'm still in the same state as I was.Ultimately, it did prevent me from killing myself at that very moment, but I felt like I didn't get the help I needed with the disorders I have. So people who have really stigmatized disorders that you struggle to get care for, I don't recommend trying to find hope here.

Jason Garland
2 months ago
5

I came to Turning Point in January of 2020. I had definitely reached my rock bottom. The 28 day treatment program at Magnolia Ridge gave me the treatment and the resources that saved my life. The staff care about the clients and are there to help. I highly recommend the program. I'm living proof that it works. On January 9, 2025 I will have 5 years free from any mind altering substance.

Chris Rogers
2 months ago
1

Got treated like human trash. I felt like a pure inmate. Always late with meds. Terrible. Np therapy whatsoever The addicted are almost better on their own. Shame on you.

Isabel Puccio
4 months ago
2

I genuinely do not know her name but the nurse or staff member with the short blue faded hair is extremely unprofessional. The staff we talked to initially was very kind (long curly hair and short blonde hair). They re understaffed and you can tell. She came out and didn t give me much information because my boyfriend needed help and was dealing with mental crisis and just wanted to come back out to me to say goodbye. I tried to be calm and ask a few questions and she snapped at me and made me nervous so i fumbled my words and was trying to tell her we ve been through this multiple times I know what facilities are usually doing and injsut wanted to know their process. I m autistic so communication is very hard for me and she yelled over me and laughed at me screaming it s not how we do it here. I told her you do not need to be screaming at me and she apologized saying she was stressed.There are people coming in here needing compassion and patience. They re gonna be panicked, they re gonna be mentally everywhere and might seem combative..: what they need is kindness ..Not overworked angry staff. I came in again saying I was in crisis and needed help. Instead of seeing my questions about my boyfriend and me being confused someone should ve sat me down and asked are you ok? Let s take a moment to talk about how you re handling things not your boyfriend. He s okay; but you re clearly not how can we help.Instead of just telling me you look stressed thanks guys. Appreciate it.I m still not doing good and I m afraid to come back here and ask for help because of how unwelcome they made me feel.

Rcksnsations Gaming Channel
4 months ago
5

Best decision I have ever made in my life! The staff are amazing and have all been through it. If you are ready to make a change in your life this is the best place to start!

Clinton V. Sumner
4 months ago
5

justin gragg
7 months ago
5

Staff is amazing and food next level

Joey Wilson
7 months ago
5

This is the absolute best place for substance abuse rehabilitation in the state!! The staff actually cares about your well being and how u intend on continuing your own recovery. The skill set of the staff is one in your own... Recovering addicts. The best part of the program is they set you up with all the tools that you need to get your recovery and make it an everyday path. I cannot express how much this place has done for me but I can say this... They gave me a life I didn't think was possible. So Thank you Magnolia Ridge for everything.

Lance
7 months ago
5

I was a client there in Oct of 2023. Had been to other facilities in the past and by far the experience and education on alcohol and drug addiction explained and shown here was life changing. The techs and the other staff go above and beyond to help. Highly recommend to anyone struggling with life's adversities. There is hope and there are people that care.

Alessandra Romano
10 months ago
1

Staff is extremely unprofessional. Just signed our immature adopted daughter in just after she turned 18. They basically fell right into her pattern of maintaining herself in the victim position and empowered her to leave the home and live in an adult halfway house because she s 18 - despite having a loving home and still being in High School. Even with many warnings during the intake. Director of Willow Jenny yelled at and talked over my husband while trying to parent her (creepily just interjected the conversation without making it aware she was on the phone beforehand). Do not bring your child here, they are very uneducated and petty.

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