First Step Services of North Carolina

211 East Six Forks Road
Suite 117 Building B
Raleigh NC, 27609

First Step Services NC 27609

About First Step Services of North Carolina

First Step Services offers adult and adolescent alcohol and drug counseling services located in Raleigh, North Carolina. First Step Services specializes in treatment for drug and alcohol rehabilitation.

First Step Services provides outpatient treatment for substance abuse, treatment includes individual and family counseling. The duration for IOP is 10 weeks to 12 weeks long, attending 3 times a week. Groups from 6 to 8 participants per counselor.

Latest Reviews

Blair Carlton
3 weeks ago on Google
1
This was the absolute worst moving exsperience of my life. Cannot and do not recommend them!
Bryan Hicks
5 months ago on Google
3
I would like to give a shout out to the person who ran my class, they are great! Now, my gripe is with a business that cannot get their ducks in a row, going through a website, that they First Steps put the blame on when trying to figure out EXACTLY what I need to pay. Being asked each week to pay something different. THIS IS A BUSINESS, please act like it!!!
Tiffany Rouse
9 months ago on Google
3
The counselors are kind and seem sincere. The sessions are interesting and helpful. The financial administration are only interested in seeking payment for services and not flexible in helping the clients find a realistic workable solution. Best have an big wallet!

Location

Accepted Insurance

First Step Services of North Carolina works with several private insurance providers and also accepts private payments when possible, Please contact to verify your specific insurance provider.

Call now to check and verify your insurance

800-985-8516
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Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
inpatient iconInpatient
Clients receiving treatment at an inpatient rehab facility are typically in early recovery or are at heightened risk of relapse. Clients in inpatient care remain at the facility for the duration of their program, enabling them to focus solely on their recovery. Inpatient treatment typically involves extensive psychotherapy, often including group and family counseling as well as one-on-one sessions. Recovery-focused life skills education is another common service. Many rehabs also offer evidence-based holistic therapies.
intensive-outpatient iconIntensive Outpatient
Intensive Outpatient Programs (IOP) are for those who want or need a very structured treatment program but who also wish to live at home and continue with certain responsibilities (such as work or school). IOP substance abuse treatment programs vary in duration and intensity, and certain outpatient rehab centers will offer individualized treatment programs.
aftercare iconAftercare
heart-hands iconIntervention Services
Intervention services can provide customized interventions tailored to the needs of the individual and family. An intervention specialist can design and conduct a drug intervention in North Carolina that encourages the individual to enter treatment in a non-coercive manner. The specialist will meet with the family to plan the intervention, then provide expert insights to guide the process and appropriate follow-up care.

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

There are many types of drug rehab in North Carolina. To receive treatment for addiction, you can choose from many inpatient and outpatient programs. Often, participants start with detox and work through a full continuum of care that continues with ongoing support for long-term recovery.

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
military-program thumbnail image
Military Program
Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).

Clinical Services

Cognitive Behavior Therapy

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Motivational Interviewing (MI) is a clinical approach to helping people with substance abuse issues and other conditions shift behavior in positive ways. It is more goal-oriented than traditional psychotherapy, as MI counselors directly attempt to get clients to consider making behavioral change (rather than wait for them to come to conclusions themselves). Its primary purpose is to resolve ambivalence and help clients become able to make healthy choices freely.

Trauma therapy helps you reclaim your life after experiencing or witnessing a traumatic event. Therapists help to process these memories, which promotes emotional healing and reduces anxiety in social situations. This improves your overall well being and increases your self confidence.

During couples therapy in North Carolina, a psychologist helps you and your partner resolve problems that are occurring in your relationship. This licensed therapist uses talk therapy to help you both work through challenges together. The process involves learning new skills to better handle conflict and life issues.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Routine tasks are difficult for someone experiencing addiction. Daily skills deteriorate, which makes it harder to achieve recovery. That's why drug rehab programs in North Carolina reteach basic life skills. This gives you the tools you need to manage daily life without returning to substance use.

Amenities

  • home-setting iconResidential Setting
  • private iconPrivate Setting

Accreditations

The Commission on Accreditation of Rehabilitation Facilities (CARF) is a non-profit organization that specifically accredits rehab organizations. Founded in 1966, CARF's, mission is to help service providers like rehab facilities maintain high standards of care.

CARF Accreditation: Yes

Contact Information

Phone icon (919) 833-8899
Building icon

211 East Six Forks Road
Suite 117 Building B
Raleigh NC, 27609

Reviews of First Step Services of North Carolina

2.95/5 (26 reviews)
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Reviews

2

They only care about the money. Service is horrible. Classes are a joke. They don't care at all if you recover or not.

Reviewed on 9/4/2018
5

When I first came for my assessment I was not at all looking forward to these group hours. The assessment was a disaster due to the counselor being trained, thank God group was the opposite of that. My counselor and the group members made me feel comfortable sharing my story ... Read More

Reviewed on 2/16/2018
Overall Experience
Date Submitted
Reviewer

Google Reviews

2.9 (24 reviews)
Blair Carlton
2 weeks ago
1

This was the absolute worst moving exsperience of my life. Cannot and do not recommend them!

Bryan Hicks
5 months ago
3

I would like to give a shout out to the person who ran my class, they are great! Now, my gripe is with a business that cannot get their ducks in a row, going through a website, that they First Steps put the blame on when trying to figure out EXACTLY what I need to pay. Being asked each week to pay something different. THIS IS A BUSINESS, please act like it!!!

Tiffany Rouse
9 months ago
3

The counselors are kind and seem sincere. The sessions are interesting and helpful. The financial administration are only interested in seeking payment for services and not flexible in helping the clients find a realistic workable solution. Best have an big wallet!

Lacy Jones
9 months ago
5

Shawn Mcmurray
1 year ago
5

Kendra Kleinfelt
1 year ago
1

If you decide to do online treatment DO NOT USE YOUR INSURANCE. they will charge you over $1000 more than if you pay out of pocket. Very hard to pay off considering I've been in and out of work. They are very hard to keep their word after you sign a "contract of payment" I would sue them but I don't have the money for that. Save your money all together and use Genesis.

Olivia Randolph
2 years ago
1

My husband is detained for a dwi and wanted to attend a group for addiction to alcohol. He has taken court-ordered classes and wanted to attend more sessions by himself. It was told to this place from get go he was detained and where he was being held at. Well apparently this isn't allowed bc of him being in a different state currently which is so odd because online counseling has become quite a popular thing. Anyways the apt was set for 2pm with randee conn. I get a call at 10 30am?? asking for my husband I told them he's detained the receptionist knew this from get go. I repeatedly got ask why choose here he can find somewhere else an THEN THE conversation went to " so why now that he's detained does he want treatment, I find that odd" I was ask this 2x. Isn't being detained basically rock bottom for som people not all but some. Being a recoerin addict myself on mat programs I was disgusted at this question. So be aware if the find "your timing to get help" odd they will have somethin to say. i can't believe this ldy works as a addiction counselor. No respect what so ever. Also to add the receptionist wanted payment yesterday. Payment for somethin the can't even do cording to the counselor.

Response from the owner2 years ago
Thank you for taking the time to bring this to our attention. Here at First Step Services, LLC - Raleigh, Cary - Serving NC - Alcohol, Drug, Outpatient Treatment, Mental Health Counseling, we pride ourselves on providing the highest level of service and quality for our clients. We always welcome feedback. Please feel free to reach out to our main office to provide any further comments or suggestions.
Grant Sealey
2 years ago
1

Terrible staff, all they care about is your money. I paid $100 for an assessment, on the day of I was told I hadn't got the correct paperwork from the clerk of court, which was incorrect, so I was told that I had a 100 credit. Well it's been 6+ months and I've called and left voice-mails and never got a call back until I leave a message saying I want to make a new appointment. Explain the situation and I am informed that the $100 i paid was "lost." Eventually they end up offering me a $50 credit. I understand it's only $50 but that's $50 that I already paid plus over 1,000 I'd have to pay for the classes.

Response from the owner2 years ago
Thank you for taking the time to bring this to our attention. Here at First Step Services, LLC - Raleigh, Cary - Serving NC - Alcohol, Drug, Outpatient Treatment, Mental Health Counseling, we pride ourselves on providing the highest level of service and quality for our clients. We always welcome feedback. Please feel free to reach out to our main office to provide any further comments or suggestions.
Katelyn Conn
2 years ago
5

dtdadon 804
2 years ago
1

They were rude and very unprofessional. Also you can tell all their about is the money

Response from the owner2 years ago
Thank you for taking the time to bring this to our attention. Here at First Step Services, LLC - Raleigh, Cary - Serving NC - Alcohol, Drug, Outpatient Treatment, Mental Health Counseling, we pride ourselves on providing the highest level of service and quality for our clients. We always welcome feedback. Please feel free to reach out to our main office to provide any further comments or suggestions.
Kurtis Taylor
3 years ago
5

First Step Services is a vital asset to the SUD community. Their staff cares for the population being served, and the organization is a valuable partner! First Step is Five-Star all the way!

Response from the owner3 years ago
Thank you for your excellent review!
Marisol Arriola
3 years ago
5

They have virtual classes which is great :) , and instructors are cool!

Response from the owner3 years ago
Thank you for your review! Greatly appreciated!
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