First Step Services of North Carolina

Raleigh, North Carolina

211 East Six Forks Road
Suite 117 Building B
Raleigh NC, 27609

(919) 833-8899
3.04 (25 reviews)

About First Step Services of North Carolina

First Step Services offers adult and adolescent alcohol and drug counseling services located in Raleigh, North Carolina. First Step Services specializes in treatment for drug and alcohol rehabilitation.

First Step Services provides outpatient treatment for substance abuse, treatment includes individual and family counseling. The duration for IOP is 10 weeks to 12 weeks long, attending 3 times a week. Groups from 6 to 8 participants per counselor.

Dollar icon Payment Options

  • shield-cross iconPrivate Insurance
  • self-pay iconSelf-pay options
  • financial-aid iconFinancial aid
  • medicare iconMedicare
  • military iconMilitary insurance
  • medicaid iconMedicaid

Medical briefcase icon Levels of Care

outpatient iconOutpatient

Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

inpatient iconInpatient

intensive-outpatient iconIntensive Outpatient

Intensive Outpatient Programs (IOP) are for those who want or need a very structured treatment program but who also wish to live at home and continue with certain responsibilities (such as work or school). IOP substance abuse treatment programs vary in duration and intensity, and certain outpatient rehab centers will offer individualized treatment programs.

aftercare iconAftercare

Rehab aftercare programs offer a complete continuum of care for clients in the maintenance phase of recovery and are predicated on the idea that addiction disease is a chronic condition prone to relapse and warranting continuing care. Clients collaborate with their care team and case manager to access the specific rehab aftercare services they need to promote their sustained sobriety. Peer coaching, relapse prevention services, career counseling, and 12 step program induction are common in these programs.

heart-hands iconIntervention Services

Intervention services can provide customized interventions tailored to the needs of the individual and family. An intervention specialist can design and conduct a drug intervention in North Carolina that encourages the individual to enter treatment in a non-coercive manner. The specialist will meet with the family to plan the intervention, then provide expert insights to guide the process and appropriate follow-up care.

User icon Programs

check iconAdolescence program

adult-program iconAdult program

men iconProgram for men

women iconProgram for women

hearing iconHearing impaired program

military-hat iconMilitary program

House check icon Settings & Amenities

  • home-setting iconResidential setting
  • private iconPrivate setting

Heart icon Treatment

alcohol iconAlcoholism

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

drugs iconDrug Addiction

There are many types of drug rehab in North Carolina. To receive treatment for addiction, you can choose from many inpatient and outpatient programs. Often, participants start with detox and work through a full continuum of care that continues with ongoing support for long-term recovery.

mental-health iconMental Health and Substance Abuse

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

opium iconOpioid Addiction

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Hand holding medical sign icon Clinical Services

Cognitive Behavior Therapy

intervention iconGroup Therapy

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

mental-health iconIndividual Therapy

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

desert iconMotivational Interviewing

Motivational Interviewing (MI) is a clinical approach to helping people with substance abuse issues and other conditions shift behavior in positive ways. It is more goal-oriented than traditional psychotherapy, as MI counselors directly attempt to get clients to consider making behavioral change (rather than wait for them to come to conclusions themselves). Its primary purpose is to resolve ambivalence and help clients become able to make healthy choices freely.

house-medical iconTrauma Therapy

Trauma therapy helps you reclaim your life after experiencing or witnessing a traumatic event. Therapists help to process these memories, which promotes emotional healing and reduces anxiety in social situations. This improves your overall well being and increases your self confidence.

couples-therapy iconCouples Therapy

During couples therapy in North Carolina, a psychologist helps you and your partner resolve problems that are occurring in your relationship. This licensed therapist uses talk therapy to help you both work through challenges together. The process involves learning new skills to better handle conflict and life issues.

family iconFamily Therapy

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

life-skills iconLife Skills

Routine tasks are difficult for someone experiencing addiction. Daily skills deteriorate, which makes it harder to achieve recovery. That's why drug rehab programs in North Carolina reteach basic life skills. This gives you the tools you need to manage daily life without returning to substance use.

Check icon Accreditations

CARF

The Commission on Accreditation of Rehabilitation Facilities (CARF) is a non-profit organization that specifically accredits rehab organizations. Founded in 1966, CARF's, mission is to help service providers like rehab facilities maintain high standards of care.

CARF Accreditation: Yes

Phone icon Contact

Phone icon (919) 833-8899
Building icon

211 East Six Forks Road
Suite 117 Building B
Raleigh NC, 27609

Call Now - Help is Available
Get Help Now - 984-266-0532
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Reviews

3.04 (25 reviews)
Rehab.com icon Rehab.com (2)
Google icon Google (23)
Accomodations & Amenities
0
Meals & Nutrition
0
Treatment Effectiveness
0
Admissions Process
0
Staff & Friendliness
0
Cleanliness
0
Value for Cost
0
Overall Experience
Date Submitted
Reviewer
Overall Experience
Date Submitted
Reviewer
2

They only care about the money. Service is horrible. Classes are a joke. They don't care at all if you recover or not.

Reviewed on 9/4/2018
5

When I first came for my assessment I was not at all looking forward to these group hours. The assessment was a disaster due to the counselor being trained, thank God group was the opposite of that. My counselor and the group members made me feel comfortable sharing my story ... Read More

Reviewed on 2/16/2018
Overall Experience
Date Submitted

Google Rating

Bryan Hicks
4 months ago
3

I would like to give a shout out to the person who ran my class, they are great! Now, my gripe is with a business that cannot get their ducks in a row, going through a website, that they First Steps put the blame on when trying to figure out EXACTLY what I need to pay. Being asked each week to pay something different. THIS IS A BUSINESS, please act like it!!!

Tiffany Rouse
8 months ago
3

The counselors are kind and seem sincere. The sessions are interesting and helpful. The financial administration are only interested in seeking payment for services and not flexible in helping the clients find a realistic workable solution. Best have an big wallet!

Lacy Jones
8 months ago
5

Shawn Mcmurray
1 year ago
5

Kendra Kleinfelt
1 year ago
1

If you decide to do online treatment DO NOT USE YOUR INSURANCE. they will charge you over $1000 more than if you pay out of pocket. Very hard to pay off considering I've been in and out of work. They are very hard to keep their word after you sign a "contract of payment" I would sue them but I don't have the money for that. Save your money all together and use Genesis.

Katelyn Conn
1 year ago
5

dtdadon 804
1 year ago
1

They were rude and very unprofessional. Also you can tell all their about is the money

Response from the owner1 year ago
Thank you for taking the time to bring this to our attention. Here at First Step Services, LLC - Raleigh, Cary - Serving NC - Alcohol, Drug, Outpatient Treatment, Mental Health Counseling, we pride ourselves on providing the highest level of service and quality for our clients. We always welcome feedback. Please feel free to reach out to our main office to provide any further comments or suggestions.
Olivia Randolph
2 years ago
1

My husband is detained for a dwi and wanted to attend a group for addiction to alcohol. He has taken court-ordered classes and wanted to attend more sessions by himself. It was told to this place from get go he was detained and where he was being held at. Well apparently this isn't allowed bc of him being in a different state currently which is so odd because online counseling has become quite a popular thing. Anyways the apt was set for 2pm with randee conn. I get a call at 10 30am?? asking for my husband I told them he's detained the receptionist knew this from get go. I repeatedly got ask why choose here he can find somewhere else an THEN THE conversation went to " so why now that he's detained does he want treatment, I find that odd" I was ask this 2x. Isn't being detained basically rock bottom for som people not all but some. Being a recoerin addict myself on mat programs I was disgusted at this question. So be aware if the find "your timing to get help" odd they will have somethin to say. i can't believe this ldy works as a addiction counselor. No respect what so ever. Also to add the receptionist wanted payment yesterday. Payment for somethin the can't even do cording to the counselor.

Response from the owner2 years ago
Thank you for taking the time to bring this to our attention. Here at First Step Services, LLC - Raleigh, Cary - Serving NC - Alcohol, Drug, Outpatient Treatment, Mental Health Counseling, we pride ourselves on providing the highest level of service and quality for our clients. We always welcome feedback. Please feel free to reach out to our main office to provide any further comments or suggestions.
Grant Sealey
2 years ago
1

Terrible staff, all they care about is your money. I paid $100 for an assessment, on the day of I was told I hadn't got the correct paperwork from the clerk of court, which was incorrect, so I was told that I had a 100 credit. Well it's been 6+ months and I've called and left voice-mails and never got a call back until I leave a message saying I want to make a new appointment. Explain the situation and I am informed that the $100 i paid was "lost." Eventually they end up offering me a $50 credit. I understand it's only $50 but that's $50 that I already paid plus over 1,000 I'd have to pay for the classes.

Response from the owner2 years ago
Thank you for taking the time to bring this to our attention. Here at First Step Services, LLC - Raleigh, Cary - Serving NC - Alcohol, Drug, Outpatient Treatment, Mental Health Counseling, we pride ourselves on providing the highest level of service and quality for our clients. We always welcome feedback. Please feel free to reach out to our main office to provide any further comments or suggestions.
Marisol Arriola
3 years ago
5

They have virtual classes which is great :) , and instructors are cool!

Response from the owner3 years ago
Thank you for your review! Greatly appreciated!
Jennifer Keen
3 years ago
1

This is the worst possible place when it comes to trying to deal with the manager! She is horrible and mean! She needs to quit her job!!!!!

Response from the owner2 years ago
Thank you for taking the time to place a review on Google. Feel free to visit the Better Business Bureau online. https://www.bbb.org/us/nc/raleigh/profile/drug-abuse-information/first-step-services-llc-0593-90072495
Kurtis Taylor
3 years ago
5

First Step Services is a vital asset to the SUD community. Their staff cares for the population being served, and the organization is a valuable partner! First Step is Five-Star all the way!

Response from the owner3 years ago
Thank you for your excellent review!
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