Far West Center – Amherst

This place does not care about people s mental health they don t have care what there patient is going through they have you jumping through hoops WHEN they do answer the phone which is also impossible I would not recommend. And Abbi is the rudest secretary I ve ever encountered. Find another place to go to

Honestly I don t really do these reviews but after the way I was treated I think it s necessary. The Amherst location has no secretary only on certain days if your lucky. No one returns med line voicemails which means if you are having a problem with meds or need a refill you will be waiting days until you actually talk to someone. You can call both facilities 20 times before anyone finally answers. I have called four days in a row at some points. I have also let them know about this issue more then once with no changes.Because of the lack of communication there was a huge issue resulting in me going 24 hours without my meds for not the first time but second. I was lied to multiple times bully Abbi who s supposedly a secretary. When I confronted her about her lies she hung up on me because she couldn t defend her story anymore knowing I still needed information from her and it s been 24 hours and no one has contacted me still. Very poor customer service. I have never met my provider in person although I have never had issues with her directly it s sad I have to drive to a facility sit in a room and meet on zoom when I can do that at home considering that s a huge waste of my time while being a busy full time medical mom of twins with 3 older school aged children.I called for days with no answer. Finally I got someone on the phone scheduled my next appointment and requested a refill that was not for a controlled substance. This was at 1130 am. At five pm I got a phone call from Abbi who told me no meds at all would be filled until I took a urine test. I didn t know why because I have never had to do that so I kept asking questions about that and she was very rude saying it s literally in the title it s a DRUG TEST and talked to me like a child. I asked her where I could go at 5 pm since most labs are closed now and she refused to give me any recommendations. Because the office refused to answer my med line voicemails I was out of meds and now had to do a urine test before I could get them filled? Which meant I was going to go without because it was already 5 pm when she decided she would call me right before leaving work.The next morning I got an email saying my prescription was at giant Eagle? Which was odd because I was told they wouldn t be called in until the testing was done. So when I got to the pharmacy that day I asked them when the prescription was called in and they said the dr called it in YESTERDAY AT 4 pm. So I went 24 hours without my meds for no reason.I still proceeded and went to the lab and the lab specifically said we don t do these tests here you need a special lab they should have told you where to go and also it would be difficult because there were no diagnosis codes on the Req far west emailed me so the lab tried calling them at both facilities with no luck. I ended up having to leave the lab after making arrangements for a babysitter and only having a certain amount of hours to have this test done.I finally got ahold of the westlake office and Abbi answered the phone. I told her the issue at the lab she said she was not going to be helping me or talking to the lab and she wasn t the middle man anymore? She couldn t even give me ideas on what specialty lab I should go to. So I decided to confront her about the lies I caught her in on why the meds were called in at 4 the previous day and she told me at almost 5pm they were being refused but then came out the next day and said the dr texted her at 416 telling her the meds were at the pharmacy after telling me she didn t find out until after she left work at 5pm. When I called all this out she started yelling and then hung up on me and I haven t heard a word since.So unfortunately when I was desperate for help I was able to get in fast but I will no longer be associated with a place so unprofessional and unorganized.

This facility is horrible. They cannot keep a psychiatrist on duty. The 1 they have now Stacy, is horrific. She will not prescribe SIMPLE narcotics like zanax, clonapin, Vyvanse, Adderall, or Ritalin because she is not concerned about her patients but more concerned about her license. I say this cuz I came to her already w a script of Vyvanse and clonapin. She refused me the clonapin and continually makes me wait on refills of my Vyvanse even tho I call in in a timely manner for my refills. It's like pulling teeth to get care here. Absolutely absurd!Oh and if your looking for telehealth, hahaha, this is reserved for the providers only. Meaning, you will drive to the office to see the doctor who will see you through a screen. You won't see them in person but dont ask to just do this from home, nope! Not permitted. You, even if u have agoraphobia, like me, is forced from the house to see a screen.THIS PLACE IS A JOKE! GO SOMEWHERE ELSE!