EPIC Behavioral Healthcare

1400 Old Dixie Highway
Saint Augustine, FL 32084

EPIC Behavioral Healthcare FL 32084

About EPIC Behavioral Healthcare

EPIC Behavioral Healthcare Central Campus on Old Dixie Highway is a mental health treatment facility that provides outpatient counseling and substance use prevention programs for interested individuals in and around St. Augustine, Florida.

This facility currently accepts Medicaid, United Healthcare, Aetna, Cigna, Florida Blue, TRICARE and several other major insurance providers. If you’re not sure about your coverage, then the best thing to do is to either call the facility directly or call your insurance provider to discuss your potential treatment and whether you’ll be covered.

EPIC facilities operate on the philosophy that treatment should be person centered. In other words, the facility strives to ensure that each treatment plan is catered to the individual and that the individual has the power to choose their own recovery path.

This facility offers outpatient counseling that starts with a comprehensive mental health evaluation. From there, patients have the option of attending individual, couples, group and family counseling. Each person also has access to crisis intervention if they find themselves in a difficult situation.

The central campus also provides prevention programs designed to educate adults and children about the signs and symptoms of mental health concerns and substance abuse. These educational modules are created to teach about tobacco addictions, drugs and alcohol, the legal implications of drug use, suicide prevention and anger management. The facility also has specialized courses for parents who are struggling to cope with a child’s drug or alcohol use. These courses provide the foundation of education people need to start succeeding.

EPIC has received a three year accreditation from the Commission on Accreditation of Rehabilitation Facilities (CARF).

Latest Reviews

P
2 months ago on Google
3
I only give two stars because I can't express how grateful I am for my therapist there. Name starts with M for privacy purposes. She's wonderful, great, check's in with me, and has been HELPING ME. More than the lot of them they have there. Sheena was great, she left. Cydney, and Rob. No help. Had to seek medicine management elsewhere because I was prescribed two medications and almost died from medical complications due to neglegence and malpractice and even fought with your psych in the office out loud for all your patients to see. Show's what unprofessional man you got working there. doing great with the new medication and place I chose. Sylvia is a wonderful manager with SUCH compassion for the people there don't you guys ever lose her. The new up front ladies are also kind. Nice new clean renovated office.
Angela Shenberger
1 year ago on Google
4
The psychiatrist that my son sees is absolutely amazing! He has done wonders for my son. The new therapist he sees is also awesome too. Both of them have been nothing short of a God send when helping with my son's problems. The reason they are not getting 5 stars is the fact his ex therapist called dcf on me saying I was physically abusing my son when I was not and that person who called and they know who it is needs to be fired for a false accusation! She also sucks when it comes to kids with autism, ODD, Adhd and IED. All she wants to do is sit and talk with your kid without you around when they are under 6 years old NOPE! That does not help at all. She needs her license taken away!
Response from the owner1 week ago
Thank you, Angela! We appreciate you sharing your experiences with us. We strive to create the best possible experience for those in our care. I will be sure to pass along the compliments and your unfavorable experience. Please contact us at info@epicbh.org if you want to continue the conversation. Thank you again for your thoughts, time, and appreciation of our fantastic employee! EPIC Management Team
KCorruption (KCorruption)
1 year ago on Google
1
Nobody picks up on the phone lines, and nobody calls back to messages left on voice mail. I called three different numbers and left at least two messages and never got a response.Update: 6-30-23. I've been with this group for a month or two now, and while the in-person visits have been friendly, I can't help but feel like either they're constantly bogged down, or maybe that they're grifting people that come to them for mental health care.While they do typically send out the "Hey you have an appointment coming up" call as a reminder, I've found that attempting to call them works maybe 35% of the time. I'm a telehealth patient, and so far have been unable to get any sort of care due to them failing to contact me to provide the needed information to start the appointment. If I try to call in first, like previously mentioned, usually doesn't work.If you can make the trip there physically, the facility and its staff seem rather nice and understanding (minus one doctor that didn't seem to care/listen to me during a physical appointment), but if you can't and have to rely on telehealth, you're better off looking elsewhere, unfortunately.
Response from the owner1 week ago
Dear K Corruption, We appreciate you taking the time to share your experience with us. Your dissatisfaction is understandable. There is some work to be done. Please, contact me at info@epicbh.org We want the opportunity to speak with you further. Thank you, EPIC Management Team

Location

Accepted Insurance

EPIC Behavioral Healthcare works with several private insurance providers and also accepts private payments when possible, Please contact to verify your specific insurance provider.

Call now to check and verify your insurance

800-985-8516
Question iconWho Answers?

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

Drug rehab in Florida provides quality treatment to help individuals overcome dependency related to a wide range of addictive substances. Programs address both the physical and mental aspects of addiction in order to help you make a full recovery.

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
hearing-impaired-program thumbnail image
Hearing Impaired Program
A sensory disability, such as hearing impairment, can compound the challenges of addiction recovery. Drug rehabs that are specially designed to accommodate the needs of persons with hearing impairments will include special accessibility features and accommodations to make treatment as comfortable and effective as possible. This may include access to American Sign Language interpreters.
program-for-men thumbnail image
Program For Men
Men face specific challenges and concerns when seeking addiction treatment. Gender-specific recovery programs help them tackle these issues head-on in an environment that's focused, targeted, and distraction-free. It also gives them the opportunity to connect with and learn from other men who have been through a similar journey and can offer support for the next step.
program-for-women thumbnail image
Program For Women
Rehabs for women provide a safe, nurturing space for female clients to heal. These treatment programs consider the specific obstacles that women can face during recovery and place a special emphasis on mental, social, physical, and reproductive health. They explore how each woman's experience has shaped the trajectory of their substance use, addressing issues such as sexual abuse and past trauma.

Clinical Services

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Nutrition therapy, aka medical nutrition therapy (MNT), is a way of treating physical, emotional, and medical conditions through diet. Specific dietary plans are designed by professional nutritionists or registered dietitians, and patients follow them in order to positively affect their physical and mental health.

Amenities

  • private iconPrivate Setting

Accreditations

The Commission on Accreditation of Rehabilitation Facilities (CARF) is a non-profit organization that specifically accredits rehab organizations. Founded in 1966, CARF's, mission is to help service providers like rehab facilities maintain high standards of care.

CARF Accreditation: Yes

Contact Information

Phone icon (904) 829-2273
Building icon

1400 Old Dixie Highway
Saint Augustine, FL 32084

Edited by:
Kerry Nenn, BSW

Reviews of EPIC Behavioral Healthcare

3.7/5 (9 reviews)
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Reviews

Overall Experience
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Google Reviews

3.7 (9 reviews)
P
2 months ago
3

I only give two stars because I can't express how grateful I am for my therapist there. Name starts with M for privacy purposes. She's wonderful, great, check's in with me, and has been HELPING ME. More than the lot of them they have there. Sheena was great, she left. Cydney, and Rob. No help. Had to seek medicine management elsewhere because I was prescribed two medications and almost died from medical complications due to neglegence and malpractice and even fought with your psych in the office out loud for all your patients to see. Show's what unprofessional man you got working there. doing great with the new medication and place I chose. Sylvia is a wonderful manager with SUCH compassion for the people there don't you guys ever lose her. The new up front ladies are also kind. Nice new clean renovated office.

KCorruption (KCorruption)
1 year ago
1

Nobody picks up on the phone lines, and nobody calls back to messages left on voice mail. I called three different numbers and left at least two messages and never got a response.Update: 6-30-23. I've been with this group for a month or two now, and while the in-person visits have been friendly, I can't help but feel like either they're constantly bogged down, or maybe that they're grifting people that come to them for mental health care.While they do typically send out the "Hey you have an appointment coming up" call as a reminder, I've found that attempting to call them works maybe 35% of the time. I'm a telehealth patient, and so far have been unable to get any sort of care due to them failing to contact me to provide the needed information to start the appointment. If I try to call in first, like previously mentioned, usually doesn't work.If you can make the trip there physically, the facility and its staff seem rather nice and understanding (minus one doctor that didn't seem to care/listen to me during a physical appointment), but if you can't and have to rely on telehealth, you're better off looking elsewhere, unfortunately.

Response from the owner1 year ago
Dear K Corruption, We appreciate you taking the time to share your experience with us. Your dissatisfaction is understandable. There is some work to be done. Please, contact me at info@epicbh.org We want the opportunity to speak with you further. Thank you, EPIC Management Team
Angela Shenberger
1 year ago
4

The psychiatrist that my son sees is absolutely amazing! He has done wonders for my son. The new therapist he sees is also awesome too. Both of them have been nothing short of a God send when helping with my son's problems. The reason they are not getting 5 stars is the fact his ex therapist called dcf on me saying I was physically abusing my son when I was not and that person who called and they know who it is needs to be fired for a false accusation! She also sucks when it comes to kids with autism, ODD, Adhd and IED. All she wants to do is sit and talk with your kid without you around when they are under 6 years old NOPE! That does not help at all. She needs her license taken away!

Response from the owner1 year ago
Thank you, Angela! We appreciate you sharing your experiences with us. We strive to create the best possible experience for those in our care. I will be sure to pass along the compliments and your unfavorable experience. Please contact us at info@epicbh.org if you want to continue the conversation. Thank you again for your thoughts, time, and appreciation of our fantastic employee! EPIC Management Team
Silvia Sanchez
2 years ago
1

If you a li� e one this is notThe place to take them. As a parent if you are concerned and call beginning with receptionist she is extremely rude. I keep living messages for Melanie and she won t even take the time to call me. I don t understand they are in detox and the first days they allowed PT to call home and said they want to kill them self and you call the center and none one bother to call you back. If you really have an issue with your love ones send them to a place that you can be part of their care

Bettysue Bouamrane
2 years ago
5

Quick and fast

Dwain Denoncour (KB1JLO)
2 years ago
5

Kathy Brunelle
2 years ago
5

Very Professional people, and wonderful program

Ronnie Cox
2 years ago
5

Edwin May
2 years ago
4

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