Embark Behavioral Health – Berwyn

My child started in IOP-> needed residential in Flathead Montana ( read review- AMAZING) and did PHP and IOP here. We picked Embark after touring 3 places for IOP, so I never saw residential coming, but it did and the director AC did a great job of getting her in Residential and saved her a place in PHP. We really liked Dr Gill the psychiatrist!Overall my child did PHP well and their liaison worked well with the school. The parents nights etc were really helpful. Why the 4 stars? They changed my child s therapist when my child was transitioning back to HS from PHP to IOP, her therapist had a new role role, but even the director AC admitted C was the best fit for my child and the therapist was still seeing kids! So then we get this therapist A who was horrible at family therapy! The sessions would go over our time with me and my spouse , my child would be brought in for 5-10 minutes such a wast and nothing like C or her residential therapist in MT. Then at graduation on her last day this therapist takes off early, and the kids normally get a gift and we had to go back and get it the next week and it was so impersonal and they did not make my child feel like this graduation was special- it was so rushed, where in MT it was so lovely!Also though I thought my child might still need DBT ( I m no therapist) , NO ONE said look your kid is basically mastering this, why not use other therapy? so we felt so lost, felt no real help with a good therapist recommendation ( what therapist doesn t have a list?) for long term care, and we asked and asked re: care. I did the looking and it was well over 3 weeks to find a person. We found one we really like but no parent/ child needs that stress. Plus s even though we were in network at Embark, we had huge chunks of money pulled from our account so their accounts dept needs help! And despite signing pages of HIPPA AND ROI paperwork no one got anything and I still need to get that sorted. Finally kids are not supposed to have contact until all are dc d, that is not enforced! We did not know that- so all those little things lost a star. Kids were hanging out that should not have been, no one told us this!However: Due to amazing residential care identification my child needed by Embark in Berwyn, the quick transfer to MT and her excellent transition back to PHP and her work with therapist C in Berwyn we will keep it at 4. But the transition to A, and the poor FT sessions, sad graduation etc and accounting issues at the end/along with kids interactions before dc- I would push them on that.DBT is a great therapy base, but learning other therapies can augment your child s healing. We are still grateful for the care and the quick realization our child needed residential care. We hope to not need Embark, but we do recommend them and if your not seeing the results- make sure your child clicks with their therapist b/c that is key!Good luck!M&M

It was such a tough time for our family. We cannot say enough about the care our son received from Embark. He came from this program with confidence, and he has been using the tools he gained, ever since. We are forever grateful. Thank you so much for being there for us.

For us a horrible experience. This is a place for hardcore clients with hardcore issues, not kids with "just" anxiety and/or depression issues. We should have been alerted-to the (potential) severity of the other clients our child was to be exposed-to before we signed-up. (Specifics not needed (HIPPA)) Hopefully this review helps prospective families.