This place is horrible; they don't know what compassion or kindness means. There is absolutely no communication between patient and doctor. AVOID coming here.
About Elliot Hospital
Elliot Hospital is a general medical center in Manchester, New Hampshire. They treat patients of all ages. One department is dedicated to behavioral health, and they provide care for those who have substance abuse issues. They have a range of inpatient and outpatient services.
When you’re admitted, you’ll have inpatient or outpatient services, depending on your needs. You’ll be assigned a case management team that consists of nurses, therapists and social workers so your symptoms and underlying causes can be addressed. Meds can be used to ease your withdrawal pains and prevent relapse.
One speciality program is MOM. This stands for maternal opioid misuse and is intended for pregnant women who have Medicaid. You’ll have two years of postpartum care which includes nutrition planning, social services for housing and basic necessities and health services. There’s a peer support program to help lend you support.
Another speciality is their program for children 12 and under. This behavioral program can help your kids if they have problems in school or at home. They can assess your family medical history, diagnose any conditions and recommend treatment.
Latest Reviews
I came here to leave a review, but based on all the very generic copy and paste responses from the relations representatives I don t think there is much point. But I m going to share it for others in the community and hope that it helps then with their own treatment and healing journey s- and hope that whoever copy and pastes a response from this organization will take note of my suggestions. My experience included all of the things that these other low star ratings posts have shared.The Elliot hospital needs to require mandatory sensitivity training for its staff. Relations needs to be out on the floor actively ensuring that the staff is communicating with another in APPROPRIATE ways. Gossiping about their patients and their 10k+ vacations abroad is not focusing on the very important task of patient care. It is done within earshot of patients with no regard. Inappropriate work station chatter, and tone deaf physicians appear to be a very common occurrence here.As far as the long wait goes- there are so many cost effective options that this institution could implement right away to ensure that patients aren t being overlooked. For starters, scheduling a floating Nurse practitioner or PA to work out of triage as their base and continue to circulate the waiting room to monitor (and most importantly reassure) patients that they are not being forgotten about.Patients need to feel seen, heard, and valued. Adding to the schedule an additional floater could help add a smaller sense of reassurance to anxious patients who have been left alone in pain for hours at a time. A method such as this would also decrease the changes of liability in the future. If patients are rapidly declining in the waiting area there needs to be SOMEONE who is paying attention. Because currently the waiting room is a no man s land. A lawsuit will inevitably occur someday if changes aren t made.I am so grateful that I recently had to come here for ONLY one thing. This organization severely neglected my healthcare for 5 years before I left and went to Dartmouth-Hitchcock. To anyone reading this- jump ship, give up on this brand until they start showing that they truly care and make changes that are best for the patients as opposed to their profit margins. If their profits are directly affected, maybe they will actually start making real changes for the better. At Dartmouth-Hitchcock, I am seen, heard, valued, and most importantly BELIEVED. Their offices run like well oiled machines and I have NEVER been ignored, or observed any staff behaving inappropriately while their patients are sitting and suffering. Elliot needs to take some serious notes from their playbooks. I think the first step would start with sensitivity training.The common theme I have personally experienced at multiple locations of this organization is medical gaslighting. Since switching to Dartmouth-Hitchcock I have been diagnosed with FIVE very real physiological conditions that multiple Elliot physicians told me was anxiety and to go to therapy. Luckily by doing so they gave me a gift. I did go to therapy where I learned how to advocate for myself and switch to a healthcare institution that truly cares and believes their patients.Lastly, I have also seen multiple (different types) of doctors here over the years that have been completely tone deaf, ableist, and egotistical. Those three traits do not belong in healthcare. Do better Elliot. Your community deserves it.
Response from the owner2 months ago
Hello Katherine. Thank you for taking the time to share your detailed feedback. We're deeply sorry to hear about your experience and want to assure you that we take your concerns seriously. Patient care and safety are our highest priorities, and it is clear that we fell short of meeting your expectations. We understand how important it is for patients to feel seen, heard, and valued, and we appreciate the actionable insights you've provided. Our goal is to improve continuously, and feedback like yours helps guide us toward better service and care. We would welcome the opportunity to discuss your experience further. Please call 603-663-2666, and you will be directed to the appropriate liaison/department regarding your concerns. Thank you again for your honesty and for helping us strive to do better for our community. Response from the owner2 months ago
Thank you for your review.
Horrible! On going battle. They charged me over $5000 and because I questioned a few things and left a balance of $300 they sent me to a collection agency But, when I go on my log-in to check my account it shows that I own nothing! But the collection agency with a 1.5 rating out of 5, Marcam Assoc. do not care.
Response from the owner2 months ago
Hello Donald. We are very sorry to hear about your recent billing experience. We understand that this is a frustrating situation. Because we want every patient s experience to be nothing short of excellent, we would like to learn more about your experience and concerns. Please call 603-663-2666, and you will be directed to the appropriate liaison/department for follow-up. Gallery
Location
Accepted Insurance
Other Forms of Payment
Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.
Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.
Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.
Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.
Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.
Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.
Addiction Treatments
Levels of Care
Outpatient Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
Inpatient Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.
Intensive Outpatient Intensive outpatient programs (IOP) offer high-level transitional support for clients exiting inpatient rehab. They can also be effective for clients at significant relapse risk Intensive outpatient treatment typically involves between nine and 20 hours of care per week, with the frequency and intensity of treatment decreasing as clients progress in their recovery. Most IOP clients participate in a combination of psychotherapy, recovery education, holistic therapies, and, for some, medication assisted treatment (MAT).
Partial Hospitalization Program If you need short-term intensive rehabilitation care that allows you to return home at the end of the day, a partial hospitalization program (PHP) is the ideal solution. PHP provides structured programming that typically includes therapeutic services, relapse prevention, and medication management. Typically, treatment can run between 3-5 days a week for an average of 90 days. The cost for a partial hospitalization program can vary, but is often covered by providers.
Treatments
Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.
Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.
Programs
Program For Men
Men face specific challenges and concerns when seeking addiction treatment. Gender-specific recovery programs help them tackle these issues head-on in an environment that's focused, targeted, and distraction-free. It also gives them the opportunity to connect with and learn from other men who have been through a similar journey and can offer support for the next step.
Program For Women
Rehabs for women provide a safe, nurturing space for female clients to heal. These treatment programs consider the specific obstacles that women can face during recovery and place a special emphasis on mental, social, physical, and reproductive health. They explore how each woman's experience has shaped the trajectory of their substance use, addressing issues such as sexual abuse and past trauma.
LGBTQ Program
Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.
Child Program
The providers who specialize in the children's rehab space understand the specialized needs that this population faces. School-based and social services such as tutoring and family counseling are often central to treatment. Child programs may also address the needs of youth experiencing substance abuse in the home, including a parent's or sibling's addiction.
Teen Program
Teen programs are designed to address the unique pressures teens face, pressures that can drive them to experiment with dangerous, addictive substances. They need programs that meet them exactly where they are and give them tools for long-term recovery. Therapy can help teenagers understand and work through underlying issues so they can reclaim the life ahead of them.
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
Seniors Program
Nearly one million adults age 65 and older live with a substance use disorder. Treatment providers who specialize in senior care understand the social, psychological, and physical effects of aging and how they relate to recovery. They can help clients address particular challenges and risks they may face as they get older such as overdosing and medication interactions and dependencies.
Hearing Impaired Program
A sensory disability, such as hearing impairment, can compound the challenges of addiction recovery. Drug rehabs that are specially designed to accommodate the needs of persons with hearing impairments will include special accessibility features and accommodations to make treatment as comfortable and effective as possible. This may include access to American Sign Language interpreters.
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
Clinical Services
Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.
Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.
In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.
Nicotine Replacement Therapy (NRT) is a way of getting nicotine into the bloodstream without smoking. It uses products that supply low doses of nicotine to help people stop smoking. The goal of therapy is to cut down on cravings for nicotine and ease the symptoms of nicotine withdrawal.
Nutrition therapy, aka medical nutrition therapy (MNT), is a way of treating physical, emotional, and medical conditions through diet. Specific dietary plans are designed by professional nutritionists or registered dietitians, and patients follow them in order to positively affect their physical and mental health.
Amenities
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Private Setting
Contact Information
(603) 669-5300 
1 Elliot Way
Manchester NH, 03103
Get Help Now - 800-985-8516
Who Answers?
Who Answers?
Fact checked and written by:
Peter Lee, PhD
Edited by:
Kerry Nenn, BSW
