Eliot Community Human Services (Eliot)

Lynn, Massachusetts

125 Hartwell Avenue
Lexington, MA 02421

About Eliot Community Human Services (Eliot)

Eliot Community Human Health Services is a behavioral health agency in Lynn, Massachusetts, serving adults, families, children, and couples. They utilize proven therapeutic interventions to offer outpatient addiction and severe mental health illness treatment.

You’ll have access to multiple behavioral health services incorporating individual, group, and couples counseling. Their program focuses on abstinence from all substances to promote sustained healing and recovery.

One thing that stands out to me is their peer-based support services. You’ll connect with a recovery coach who has lived experience in addiction. Your recovery coach acts as a personal guide, empowering you to address your situation with support and encouragement. You’ll create a wellness plan together to develop your goals and plan to achieve them. They also work with clinical staff to advocate and represent you throughout treatment. They see you as an equal and go above and beyond to ensure the care you receive helps you reach recovery.

They also offer specialized programs for people in the criminal justice system. You can access DUI programs for first and second offenders. Each helps you understand the impact of impaired driving with assessment, education, 12 Step meetings, and victim impact meetings.

Payment Options

Medicaid
Private insurance
Self-pay options
Financial aid
Sliding scale payment assistance
Medicare

Levels of Care

Outpatient

Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

Medically Assisted Detox

Drug and alcohol addiction often takes a heavy toll on one's body. Over time, a physical dependence can develop, meaning the body physiologically needs the substance to function. Detox is the process of removing drugs and/or alcohol from the body, a process that can be lethal if mismanaged. Medical detox is done by licensed medical professionals who monitor vital signs and keep you safe, healthy, and as comfortable as possible as you go through detox and withdrawal.

Programs

Adolescence program

Adult program

HIV/AIDS program

LGBTQ program

Program for men

Program for women

Young adult program

Treatment

Alcoholism

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

Drug Addiction

Addiction is a highly complex problem, and drug rehab in Massachusetts is often necessary to address it. These programs treat physical, mental, and relational issues that are involved. Treatment empowers individuals to manage these issues without the use of drugs.

Dual Diagnosis

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Opioid Addiction

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Substance Abuse

Substance rehabs focus on helping individuals recover from substance abuse, including alcohol and drug addiction (both illegal and prescription drugs). They often include the opportunity to engage in both individual as well as group therapy.

Clinical Services

Group Therapy

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

Trauma Therapy

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Contact

(781) 596-9222

Website

125 Hartwell Avenue
Lexington, MA 02421

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Reviews

3.1 (28 reviews)

Google Rating

tammy Eaton

3 months ago

I sitting here waiting for a client of mine this place is filthy trash dirty tables kids running around almost knocked someone over 6people behind the glass all just looked at me when I approached the window about the appointment then arguing who s getting up finally someone did this is very unprofessional

Demi Aker

5 months ago

My experience at Eliot was interesting. I was a ccs bed, and I ve never been to one before. When I was evaluated I was sent home for the night and told to come back in the morning. When I started my intake the nurse was asking me if I have ever done substances in the past and I said yes. I have a dxm addiction so I told her I did cough medicine. She laughed. Later that day she asked to see the wounds I inflicted on myself and when she saw my legs she laughed and said what do you not have another coping skill? Jesus so long story short if ur sad or angry don t ask for their help. Unless you wanna get laughed at because your problems aren t standard

James Barrett

6 months ago

I suffer ptsd from childhood trauma. Dec. 2022 I was told that They only have CBHC services. I asked if i would still get a therapist, they said no. so i had to leave. they put in my records that i left voluntarily. I returned in jan. 2024. they told me i could go into groups. it took 2 months to approve me for groups. then told at the door that i couldn't go in group. They gave me some other woman's personal paperwork causing a conflict with another mental health patient and blamed me for their mistakes. their mistakes caused my night terrors to return. also while in their care, a patient blew a substance in my face and no attempt was made to send me to the hospital to be checked out. 18hrs later, I had to send myself to the hospital only to find out that a drug was blown in my face. this place seems more focused on collecting insurance money and not caring for the patients in their care.

PichuThaCheerio

7 months ago

If your child for loved one is in serious need of a mental health evaluation do not go to these people I have watched my child decline over the past weekend have had to call these people four times have done several evaluations with them in the past two weeks for them to keep denying that my child needs a hire status of care and I've watched my child get worse and worse to the point my child shaved all her hair off with a razor. And they still didn't help. My child told them they don't want to be here in life they are cutting I'm hiding every knife or pair of scissors in my house having to lock my door at night and in fear and they don't think my child needs mental health inpatient care! I have been put in a psych Hospital For Less in my youth. The Mental Health Care system has declined all in itself but these people will be if no help in the emergency take your child to the hospital and just sit there for 15 hours and pray that they don't send this office out.

Warren Sadow

8 months ago

Chris Rose

10 months ago

This company places people into "sober houses" with no money or the care that they need... The sober house is filled with people who need care that can NOT be provided. No food or hiegine products. People who live in these houses who are trying to stay sober and move on with their lives are greatly affected. They need to send them to a better place and NOT a money hungry sober house who just wants a check from them each month.

Rafael Samuel

I am almost positive I applied for a position here at Lynn. The lady Ashley who I was on the phone with was very rude and kinda demeaning. I don't know Eliot that way nor do I care to, but what a horrible service. I hope it goes under. I hope they get thousands of lawsuits thrown their way and they shut down. WHAT A BUNCH OF GRADE A++ LOOOOSERS

Michael Oakley

11 months ago

I was in the Eliot respite in fall 2021 as a dmh client through ACCS, supposedly the most intensive level of service though DMH.I had a case worker and someone who was supposed to meet with me twice a week for support. The person they assigned me did not have a functional knowledge of the English language. Because of this, I asked my caseworker to assign me someone new.She responded by taking him off my case - and never assigning anyone else.Also, when I went into the respite, I had no place to go. I was at risk of homelessness.I had income through SSDI. My plan when I got there was to find a place to rent. My case worker told me about a rooming house where they said they had placed many people in my situation. They gave me the impression they had a lock on this.The person who ran the respite repeatedly urged me not to spend any of the money I had saved on anything - including renting something on my own. He said I would need it to pay rent at the rooming house.With less than a week before being discharge d, they announced they couldn't get me into that rooming house.At this point they told me I should start looking at homeless shelters. My caseworker did not offer to call any shelters, or even give me a list.The only thing she offered to do was "help me make calls," It turned out that what she meant was that she would sit next to me while I made phone calls to offer "moral support."After finding out I had to go to a shelter, during one meeting with my case worker, she said "So it sounds like you want to go to a shelter."I deliberately looked her straight in the eyes and said "No one wants to live in a homeless shelter." She deliberately broke off eye contact, looked at the floor and nonchalantly shrugged her shoulders. She didn't even verbalize a response. She seems to have been saying that she really just didn't careThere was also a stuff member there who was an adult bully. He was constantly giving me a hard time and seemingly trying to provoke me.Staff there dispenses medications, but they are not supposed to give medical advice. At one point, this man lectured me that I shouldn't be taking one of my medicationsOne night, it was time to dispense medications. People have an hour to get those medications. Ten minutes into that medication hour, I was in my room.He barged into my room without knocking and demanded to know why I hadn't shown up yet.I issued the latest of many complaints with the director there about abusive behavior from this man. The result was always the same. They told me they would "talk with him." He never received any disciplinary action.After I had enough of that, I complained directly to DMH, who Eliot contracts through. Their answer was the same - he would be "talked to" - not held accountable or disciplined in any way.During that same meeting, where DMH and Elliot staff were present, I was also given a lecture. I pointed out that I was days away from homelessness, and that you can't just call a shelter and automatically get a bed.I was told that people show up at the respite expecting staff to find everyone housing, and that was an unreasonable expectation.As I have said, I showed up expecting to find my own place to live, and having the money to pay for it. They gave me false promises, told me to save my money, and pulled the rug out from under me in the end.I did end up finding a place to go besides the streets, but under completely unacceptable circumstances. I was in recovery from alcoholism. I was such a a disaster over all this, that on the night before being discharged to the streets, I went to the liquor store.When I came back under the influence, they sent me away in an ambulance. I went into treatment and then a sober house.I saw my caseworker months later and she offered no apology and seemed to see nothing she or anyone had done wrong.They brought far more pain into my life instead of helping me with the pain I brought to them.

Tiana

1 year ago

Having to utilize this crisis center really and truly put me more in a mental health crisis. Was not given the full description of a CCS Bed. My registered emotional support animal was referred to as a pet. And I was literally calling them to get updates / support instead of them calling me. Drove over 1 hr and 15 min to CCS bed, wasn t informed about the requirements / placement, couldn t bring my ESA -nevermind it was not the level of care I needed - and discharged myself. Good thing I got help and good thing they don t have to follow up with me anymore cause I discharged myself from the facility that wouldn t benefit me.

Nancy Grant

I finally found the best therapist I have ever had in my life. A big shout out to Jordan!

Lee Lee

Horrible services all around! Need to do better! You took over to only let us suffer and make money it seems! Let another company step in and service thee clients for the well-being of all not just ur pokets! Your company as a whole should be ashamed of them selfs! Sad what we as ppl allow and except! This company is a let down!

Patrick Brady

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