Eliot Community Human Services (Eliot)

125 Hartwell Avenue
Lexington, MA 02421

About Eliot Community Human Services (Eliot)

Eliot Community Human Health Services is a behavioral health agency in Lynn, Massachusetts, serving adults, families, children, and couples. They utilize proven therapeutic interventions to offer outpatient addiction and severe mental health illness treatment.

You’ll have access to multiple behavioral health services incorporating individual, group, and couples counseling. Their program focuses on abstinence from all substances to promote sustained healing and recovery.

One thing that stands out to me is their peer-based support services. You’ll connect with a recovery coach who has lived experience in addiction. Your recovery coach acts as a personal guide, empowering you to address your situation with support and encouragement. You’ll create a wellness plan together to develop your goals and plan to achieve them. They also work with clinical staff to advocate and represent you throughout treatment. They see you as an equal and go above and beyond to ensure the care you receive helps you reach recovery.

They also offer specialized programs for people in the criminal justice system. You can access DUI programs for first and second offenders. Each helps you understand the impact of impaired driving with assessment, education, 12 Step meetings, and victim impact meetings.

Latest Reviews

tammy Eaton
4 months ago on Google
1
I sitting here waiting for a client of mine this place is filthy trash dirty tables kids running around almost knocked someone over 6people behind the glass all just looked at me when I approached the window about the appointment then arguing who s getting up finally someone did this is very unprofessional
Response from the owner1 week ago
Thank you for sharing your feedback. We deeply regret that your experience did not meet your expectations and we are committed to addressing your concerns. Please feel free to reach out to us directly at feedback@eliotchs.org so that we can discuss your experience further and work towards a resolution.
Demi Aker
5 months ago on Google
2
My experience at Eliot was interesting. I was a ccs bed, and I ve never been to one before. When I was evaluated I was sent home for the night and told to come back in the morning. When I started my intake the nurse was asking me if I have ever done substances in the past and I said yes. I have a dxm addiction so I told her I did cough medicine. She laughed. Later that day she asked to see the wounds I inflicted on myself and when she saw my legs she laughed and said what do you not have another coping skill? Jesus so long story short if ur sad or angry don t ask for their help. Unless you wanna get laughed at because your problems aren t standard
James Barrett
7 months ago on Google
1
I suffer ptsd from childhood trauma. Dec. 2022 I was told that They only have CBHC services. I asked if i would still get a therapist, they said no. so i had to leave. they put in my records that i left voluntarily. I returned in jan. 2024. they told me i could go into groups. it took 2 months to approve me for groups. then told at the door that i couldn't go in group. They gave me some other woman's personal paperwork causing a conflict with another mental health patient and blamed me for their mistakes. their mistakes caused my night terrors to return. also while in their care, a patient blew a substance in my face and no attempt was made to send me to the hospital to be checked out. 18hrs later, I had to send myself to the hospital only to find out that a drug was blown in my face. this place seems more focused on collecting insurance money and not caring for the patients in their care.

Location

Accepted Insurance

Eliot Community Human Services (Eliot) works with several private insurance providers and also accepts private payments when possible, Please contact to verify your specific insurance provider.

Call now to check and verify your insurance

800-985-8516
Question iconWho Answers?

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
medically-assisted-detox iconMedically Assisted Detox
Drug and alcohol addiction often takes a heavy toll on one's body. Over time, a physical dependence can develop, meaning the body physiologically needs the substance to function. Detox is the process of removing drugs and/or alcohol from the body, a process that can be lethal if mismanaged. Medical detox is done by licensed medical professionals who monitor vital signs and keep you safe, healthy, and as comfortable as possible as you go through detox and withdrawal.

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

Addiction is a highly complex problem, and drug rehab in Massachusetts is often necessary to address it. These programs treat physical, mental, and relational issues that are involved. Treatment empowers individuals to manage these issues without the use of drugs.

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Substance rehabs focus on helping individuals recover from substance abuse, including alcohol and drug addiction (both illegal and prescription drugs). They often include the opportunity to engage in both individual as well as group therapy.

Programs

teen-program thumbnail image
Teen Program
Teen programs are designed to address the unique pressures teens face, pressures that can drive them to experiment with dangerous, addictive substances. They need programs that meet them exactly where they are and give them tools for long-term recovery. Therapy can help teenagers understand and work through underlying issues so they can reclaim the life ahead of them.
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Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
hiv-aids-program thumbnail image
HIV/AIDS Program
HIV/AIDS programs support disease prevention and management in high-risk individuals in recovery. Individuals who engage in intravenous drug use and other addictive behaviors are at a higher risk of becoming infected with HIV. Rehab centers that specialize in treating this population typically have a high number of nurses, physicians, and psychiatrists on staff who can make sure both their medical and mental health needs are met.
lgbtq-program thumbnail image
LGBTQ Program
Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.
program-for-men thumbnail image
Program For Men
Men face specific challenges and concerns when seeking addiction treatment. Gender-specific recovery programs help them tackle these issues head-on in an environment that's focused, targeted, and distraction-free. It also gives them the opportunity to connect with and learn from other men who have been through a similar journey and can offer support for the next step.
program-for-women thumbnail image
Program For Women
Rehabs for women provide a safe, nurturing space for female clients to heal. These treatment programs consider the specific obstacles that women can face during recovery and place a special emphasis on mental, social, physical, and reproductive health. They explore how each woman's experience has shaped the trajectory of their substance use, addressing issues such as sexual abuse and past trauma.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Contact Information

Phone icon (781) 596-9222
Building icon

125 Hartwell Avenue
Lexington, MA 02421

Fact checked and written by:
Mariah Bourne, M.A.
Edited by:
Anna Spooner

Reviews of Eliot Community Human Services (Eliot)

3.2/5 (27 reviews)
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Reviews

Overall Experience
Date Submitted
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Google Reviews

3.2 (27 reviews)
tammy Eaton
4 months ago
1

I sitting here waiting for a client of mine this place is filthy trash dirty tables kids running around almost knocked someone over 6people behind the glass all just looked at me when I approached the window about the appointment then arguing who s getting up finally someone did this is very unprofessional

Response from the owner1 month ago
Thank you for sharing your feedback. We deeply regret that your experience did not meet your expectations and we are committed to addressing your concerns. Please feel free to reach out to us directly at feedback@eliotchs.org so that we can discuss your experience further and work towards a resolution.
Demi Aker
5 months ago
2

My experience at Eliot was interesting. I was a ccs bed, and I ve never been to one before. When I was evaluated I was sent home for the night and told to come back in the morning. When I started my intake the nurse was asking me if I have ever done substances in the past and I said yes. I have a dxm addiction so I told her I did cough medicine. She laughed. Later that day she asked to see the wounds I inflicted on myself and when she saw my legs she laughed and said what do you not have another coping skill? Jesus so long story short if ur sad or angry don t ask for their help. Unless you wanna get laughed at because your problems aren t standard

James Barrett
7 months ago
1

I suffer ptsd from childhood trauma. Dec. 2022 I was told that They only have CBHC services. I asked if i would still get a therapist, they said no. so i had to leave. they put in my records that i left voluntarily. I returned in jan. 2024. they told me i could go into groups. it took 2 months to approve me for groups. then told at the door that i couldn't go in group. They gave me some other woman's personal paperwork causing a conflict with another mental health patient and blamed me for their mistakes. their mistakes caused my night terrors to return. also while in their care, a patient blew a substance in my face and no attempt was made to send me to the hospital to be checked out. 18hrs later, I had to send myself to the hospital only to find out that a drug was blown in my face. this place seems more focused on collecting insurance money and not caring for the patients in their care.

PichuThaCheerio
8 months ago
1

If your child for loved one is in serious need of a mental health evaluation do not go to these people I have watched my child decline over the past weekend have had to call these people four times have done several evaluations with them in the past two weeks for them to keep denying that my child needs a hire status of care and I've watched my child get worse and worse to the point my child shaved all her hair off with a razor. And they still didn't help. My child told them they don't want to be here in life they are cutting I'm hiding every knife or pair of scissors in my house having to lock my door at night and in fear and they don't think my child needs mental health inpatient care! I have been put in a psych Hospital For Less in my youth. The Mental Health Care system has declined all in itself but these people will be if no help in the emergency take your child to the hospital and just sit there for 15 hours and pray that they don't send this office out.

Warren Sadow
9 months ago
5

Chris Rose
11 months ago
1

This company places people into "sober houses" with no money or the care that they need... The sober house is filled with people who need care that can NOT be provided. No food or hiegine products. People who live in these houses who are trying to stay sober and move on with their lives are greatly affected. They need to send them to a better place and NOT a money hungry sober house who just wants a check from them each month.

Michael Oakley
1 year ago
1

I was in the Eliot respite in fall 2021 as a dmh client through ACCS, supposedly the most intensive level of service though DMH.I had a case worker and someone who was supposed to meet with me twice a week for support. The person they assigned me did not have a functional knowledge of the English language. Because of this, I asked my caseworker to assign me someone new.She responded by taking him off my case - and never assigning anyone else.Also, when I went into the respite, I had no place to go. I was at risk of homelessness.I had income through SSDI. My plan when I got there was to find a place to rent. My case worker told me about a rooming house where they said they had placed many people in my situation. They gave me the impression they had a lock on this.The person who ran the respite repeatedly urged me not to spend any of the money I had saved on anything - including renting something on my own. He said I would need it to pay rent at the rooming house.With less than a week before being discharge d, they announced they couldn't get me into that rooming house.At this point they told me I should start looking at homeless shelters. My caseworker did not offer to call any shelters, or even give me a list.The only thing she offered to do was "help me make calls," It turned out that what she meant was that she would sit next to me while I made phone calls to offer "moral support."After finding out I had to go to a shelter, during one meeting with my case worker, she said "So it sounds like you want to go to a shelter."I deliberately looked her straight in the eyes and said "No one wants to live in a homeless shelter." She deliberately broke off eye contact, looked at the floor and nonchalantly shrugged her shoulders. She didn't even verbalize a response. She seems to have been saying that she really just didn't careThere was also a stuff member there who was an adult bully. He was constantly giving me a hard time and seemingly trying to provoke me.Staff there dispenses medications, but they are not supposed to give medical advice. At one point, this man lectured me that I shouldn't be taking one of my medicationsOne night, it was time to dispense medications. People have an hour to get those medications. Ten minutes into that medication hour, I was in my room.He barged into my room without knocking and demanded to know why I hadn't shown up yet.I issued the latest of many complaints with the director there about abusive behavior from this man. The result was always the same. They told me they would "talk with him." He never received any disciplinary action.After I had enough of that, I complained directly to DMH, who Eliot contracts through. Their answer was the same - he would be "talked to" - not held accountable or disciplined in any way.During that same meeting, where DMH and Elliot staff were present, I was also given a lecture. I pointed out that I was days away from homelessness, and that you can't just call a shelter and automatically get a bed.I was told that people show up at the respite expecting staff to find everyone housing, and that was an unreasonable expectation.As I have said, I showed up expecting to find my own place to live, and having the money to pay for it. They gave me false promises, told me to save my money, and pulled the rug out from under me in the end.I did end up finding a place to go besides the streets, but under completely unacceptable circumstances. I was in recovery from alcoholism. I was such a a disaster over all this, that on the night before being discharged to the streets, I went to the liquor store.When I came back under the influence, they sent me away in an ambulance. I went into treatment and then a sober house.I saw my caseworker months later and she offered no apology and seemed to see nothing she or anyone had done wrong.They brought far more pain into my life instead of helping me with the pain I brought to them.

Tiana
1 year ago
1

Having to utilize this crisis center really and truly put me more in a mental health crisis. Was not given the full description of a CCS Bed. My registered emotional support animal was referred to as a pet. And I was literally calling them to get updates / support instead of them calling me. Drove over 1 hr and 15 min to CCS bed, wasn t informed about the requirements / placement, couldn t bring my ESA -nevermind it was not the level of care I needed - and discharged myself. Good thing I got help and good thing they don t have to follow up with me anymore cause I discharged myself from the facility that wouldn t benefit me.

Nancy Grant
1 year ago
5

I finally found the best therapist I have ever had in my life. A big shout out to Jordan!

Lee Lee
1 year ago
1

Horrible services all around! Need to do better! You took over to only let us suffer and make money it seems! Let another company step in and service thee clients for the well-being of all not just ur pokets! Your company as a whole should be ashamed of them selfs! Sad what we as ppl allow and except! This company is a let down!

Patrick Brady
2 years ago
1

Michael Discolo
3 years ago
2

Response from the owner3 years ago
Michael, we're disappointed to hear of the negative experience you had at the Eliot Center in Lynn. Thanks for bringing this matter to our attention. We would like to get more details about this if you are willing to speak with us. If so, please email us feedback@eliotchs.org and a manager will get back to you.
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