Easterseals MORC

1685 Baldwin Rd
Suite A
Pontiac, MI 48340

The facilities at Easterseals Michigan in Pontiac, MI 1

About Easterseals MORC

Easterseals Michigan offers outpatient services for individuals with a Mental Health diagnosis and/or Substance Addiction. Easterseals Michigan is located in Pontiac, Michigan

Easterseals Michigan is devoted to helping individuals with special needs, and their families, to live better lives. They are dedicated to delivering the necessary skills that their patients need to achieve their personal goals.

Easterseals Michigan provides a continuum of client-centered behavioral health services. Some of the services offered at Easterseals Michigan include Case Management, Integrated Dual Diagnosis Treatment, psycho-educational groups, Crisis intervention, and more.

Latest Reviews

Queensein
1 month ago on Google
1
Easterseals in Pontiac are very unprofessional,they told me I had an appointment and never contacted me for a video appointment and I called numerous times now it says case closed,I reached out to Courtney and she lied
Yeirim Kim
1 month ago on Google
2
Rude administrative people always answer the phone. This is a mental health facility, do better. Also noted that a therapist told me to find a private practice if I want culturally competent care for my father. No. Culturally competent care should be included in ALL healthcare regardless if you re a nonprofit. Coming from a therapist herself that was trying to find care for my father, I am disappointed. I am appreciative of the support provided along with language translation services (who was actually a terrible translator though) but all mental health should be inclusive. With that being said, the kindest interaction I ve had was with the Samantha, the intake coordinator. You need more workers like her.
Response from the owner3 weeks ago
Yeirim, Thank you for taking the time to leave a review. We are currently looking into this matter. You are correct in that culturally competent care should be included in all healthcare. We pride ourselves in being a healthcare provider that serves everyone. In some cases we do bring in a translator to help to remove language barriers and it is good to hear that the translator is doing as well as they should be. I have passed your review along to the team for them to look into this. You may receive a call from someone in an effort to better understand the situation.
Emily Lack
1 month ago on Google
1
Save yourself time and find an actual provider.This place will have you wait to see a provider for over 3 hours after they've cancelled your telehealth appointment. The other option was to wait over a week for another appointment.The service is sub par. No security in the waiting room. Push you through like sheep. No care or concern. No good flow to the walk in patients.Treating most of the people who walk in here like they're a burden or annoying them while they're trying to do their work? Hm.Easter seals Southfield way better.
Response from the owner4 days ago
Emily, thank you for leaving a review. We have passed this along to the team at that location for them to look into your situation. We value everyone that we serve so reading that you felt like a sheep or a burden is concerning since we pride ourselves on being welcoming and a service to the community. You may receive a phone call or email from the team at that location looking to learn more so they can better understand the situation and therefore correct it so you don't feel that way again.

Location

Accepted Insurance

Easterseals MORC works with several private insurance providers and also accepts private payments when possible, Please contact to verify your specific insurance provider.

Call now to check and verify your insurance

800-985-8516
Question iconWho Answers?

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
intensive-outpatient iconIntensive Outpatient
Intensive Outpatient Programs (IOP) are for those who want or need a very structured treatment program but who also wish to live at home and continue with certain responsibilities (such as work or school). IOP substance abuse treatment programs vary in duration and intensity, and certain outpatient rehab centers will offer individualized treatment programs.
aftercare iconAftercare Support
Clients engaged in a rehab aftercare program have already completed high-level treatment and have begun to develop essential recovery skills. Rehab aftercare services are designed to support clients' sustained sobriety as they reintegrate into their home, workplace, and community. Case managers, care teams, and clients design the customized service portfolio that will best support the client's long-term sobriety. Clients may receive peer coaching, 12 step program induction, vocational training, and relapse prevention services.
12-step icon12-Step
12 step programs are typically community-based and peer-led, though many rehabs base their treatment models on this approach. Participants engage in regular 12 step meetings, which are anonymous, free, and accessible multiple times a day, 365 days a year in most communities. Participants are also mentored by self-selected sponsors who support them as they work through the 12 steps of recovery, which include addressing the causes of the disease, taking personal responsibility, and relinquishing control.
heart-hands iconIntervention Services
Intervention services helps family or friends of addicts stage an intervention, which is a meeting in which loved ones share their concerns and attempt to get an addict into treatment. Professional intervention specialists can help loved ones organize, gather, and communicate with an addict. They can guide intervention participants in describing the damage the addict's behavior is causing and that outside help is necessary to address the addiction. The ideal outcome of an intervention is for the addict to go to rehab and get the help they need.

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

Drug rehab in Michigan provides personalized treatment to help individuals break this cycle and regain control of their lives. Treatment methods are used in various levels of care, including inpatient rehab, partial hospitalization programs, intensive outpatient programs, and standard outpatient treatment.

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Programs

teen-program thumbnail image
Teen Program
Teen programs are designed to address the unique pressures teens face, pressures that can drive them to experiment with dangerous, addictive substances. They need programs that meet them exactly where they are and give them tools for long-term recovery. Therapy can help teenagers understand and work through underlying issues so they can reclaim the life ahead of them.
adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
program-for-men thumbnail image
Program For Men
Men face specific challenges and concerns when seeking addiction treatment. Gender-specific recovery programs help them tackle these issues head-on in an environment that's focused, targeted, and distraction-free. It also gives them the opportunity to connect with and learn from other men who have been through a similar journey and can offer support for the next step.
program-for-women thumbnail image
Program For Women
Rehabs for women provide a safe, nurturing space for female clients to heal. These treatment programs consider the specific obstacles that women can face during recovery and place a special emphasis on mental, social, physical, and reproductive health. They explore how each woman's experience has shaped the trajectory of their substance use, addressing issues such as sexual abuse and past trauma.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
child-program thumbnail image
Child Program
The providers who specialize in the children's rehab space understand the specialized needs that this population faces. School-based and social services such as tutoring and family counseling are often central to treatment. Child programs may also address the needs of youth experiencing substance abuse in the home, including a parent's or sibling's addiction.
seniors-program thumbnail image
Seniors Program
Nearly one million adults age 65 and older live with a substance use disorder. Treatment providers who specialize in senior care understand the social, psychological, and physical effects of aging and how they relate to recovery. They can help clients address particular challenges and risks they may face as they get older such as overdosing and medication interactions and dependencies.
lgbtq-program thumbnail image
LGBTQ Program
Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.
military-program thumbnail image
Military Program
Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).

Clinical Services

Cognitive behavioral therapy in Michigan helps participants view challenges more clearly so they can respond to them in healthy ways. During a limited number of structured sessions, clients learn about and practice these changes to effectively address substance use and mental health disorders.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Motivational Interviewing (MI) is a clinical approach to helping people with substance abuse issues and other conditions shift behavior in positive ways. It is more goal-oriented than traditional psychotherapy, as MI counselors directly attempt to get clients to consider making behavioral change (rather than wait for them to come to conclusions themselves). Its primary purpose is to resolve ambivalence and help clients become able to make healthy choices freely.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Life skills trainings involve all the skills a person must have in order to function successfully in the world. These include time management, career guidance, money management, and effective communication. Truly successful addiction recovery is based on the ability to not only live substance-free, but to thrive. Life skills teaches the practical necessities of functioning in society, which sets clients up for success in life, and therefore sobriety.

Amenities

  • car iconPrivate Transportation
  • recreation iconRecreation Room
  • home-setting iconResidential Setting

Accreditations

The Substance Abuse and Mental Health Services Administration (SAMHSA) is a branch of the U.S. Department of Health and Human Services. Established in 1992 by congress, SAMHSA's mission is to reduce the impact of substance abuse and mental illness on American's communities.

SAMHSA Listed: Yes

The Commission on Accreditation of Rehabilitation Facilities (CARF) is a non-profit organization that specifically accredits rehab organizations. Founded in 1966, CARF's, mission is to help service providers like rehab facilities maintain high standards of care.

CARF Accreditation: Yes
Accreditation Number: 221761

State Licenses are permits issued by government agencies that allow rehab organizations to conduct business legally within a certain geographical area. Typically, the kind of program a rehab facility offers, along with its physical location, determines which licenses are required to operate legally.

State License: Michigan

Contact Information

Phone icon (248) 706-3450
Building icon

1685 Baldwin Rd
Suite A
Pontiac, MI 48340

Reviews of Easterseals MORC

2.7/5 (46 reviews)
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Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

2.7 (46 reviews)
Queensein
1 month ago
1

Easterseals in Pontiac are very unprofessional,they told me I had an appointment and never contacted me for a video appointment and I called numerous times now it says case closed,I reached out to Courtney and she lied

Yeirim Kim
1 month ago
2

Rude administrative people always answer the phone. This is a mental health facility, do better. Also noted that a therapist told me to find a private practice if I want culturally competent care for my father. No. Culturally competent care should be included in ALL healthcare regardless if you re a nonprofit. Coming from a therapist herself that was trying to find care for my father, I am disappointed. I am appreciative of the support provided along with language translation services (who was actually a terrible translator though) but all mental health should be inclusive. With that being said, the kindest interaction I ve had was with the Samantha, the intake coordinator. You need more workers like her.

Response from the owner1 month ago
Yeirim, Thank you for taking the time to leave a review. We are currently looking into this matter. You are correct in that culturally competent care should be included in all healthcare. We pride ourselves in being a healthcare provider that serves everyone. In some cases we do bring in a translator to help to remove language barriers and it is good to hear that the translator is doing as well as they should be. I have passed your review along to the team for them to look into this. You may receive a call from someone in an effort to better understand the situation.
Emily Lack
1 month ago
1

Save yourself time and find an actual provider.This place will have you wait to see a provider for over 3 hours after they've cancelled your telehealth appointment. The other option was to wait over a week for another appointment.The service is sub par. No security in the waiting room. Push you through like sheep. No care or concern. No good flow to the walk in patients.Treating most of the people who walk in here like they're a burden or annoying them while they're trying to do their work? Hm.Easter seals Southfield way better.

Response from the owner1 month ago
Emily, thank you for leaving a review. We have passed this along to the team at that location for them to look into your situation. We value everyone that we serve so reading that you felt like a sheep or a burden is concerning since we pride ourselves on being welcoming and a service to the community. You may receive a phone call or email from the team at that location looking to learn more so they can better understand the situation and therefore correct it so you don't feel that way again.
Ryan
1 month ago
5

This place has met me where I'm at. They help me by keeping me accountable by showing up when I am supposed to and they help guide me to successfully meet the goals I set out for myself. Victoria, my case manager, has been there for me whenever I do not understand something, and the nurse Practitioner has been insightful in helping me navigate any medication question I have to help me find the right one. You get out of it what you're willing to put into it. You're worth the mental health investment. They are there to help.

Response from the owner1 month ago
Thank you for leaving a review. We'll be sure to share this with the team.
SpidersInMyBed
1 month ago
3

I would love to be the savior and add a 5 star review, unfortunately I can't be that guy. I can however say that there are more positives than other reviewers may lead you to believe. Yes, it is very disheartening with the amount of time it takes to get anything done here let alone get a straight forward answer however with some perseverance the wheels do slowly start turning. I have been able to fulfill my needs here on a regular basis, although I do still run into hiccups. The staff turnover seems to be frequent so I can only imagine that lends itself to trying to run a smooth operation. It also seems a good portion of the staff is either jaded or indifferent to the patients. There are a few that put in genuine effort, when you come across one of them hold on for dear life. The building itself is nice and well kept. I wish there were more good things i could say as for the most part they have addressed my needs but not without adding to my stress level significantly. My advice, come here long before it's a necessity, expect a drawn out wait period with unfounded resistance and fingers crossed they will produce results.

Response from the owner1 month ago
Thank you for taking the time to leave a review. We will share this with the team and look in the areas where we can improve.
GODS ARMOR
2 months ago
5

Maria from Mexico! I think that was her name? She was super cute and most important she was kind. People come here for help they don't need the attitude from the front desk or anyone working I'm in mental health. So this is for maria from Mexico and also there was another sweetheart at the front that got me in to see Maria after she seen a coworker that was out of line a bit. No hard feelings we all have bad days and we are all human. Wake up everyday and be better than YOU were the day before.

Response from the owner2 months ago
Thank you for taking the time to leave a review. We'll be sure to share this with the team.
Kat8 Nevermore
2 months ago
5

Response from the owner2 months ago
Kat8, thank you for leaving a review. We'll be sure to share this with the Pontiac location.
Jacki Nitz
5 months ago
2

It s always something. Always a 20 minute hold. The doctors are great so far, the staff on the other hand always seem so annoyed, rude or just not happy to be awake I guess. Not good for a mental health place. Makes my anxiety feel like I m bothering them so I hate calling to schedule anything or try to figure my meds out. I m definitely gonna be going somewhere else as soon as I can

Response from the owner5 months ago
Jacki, we have passed this along to the director of the Pontiac location so that he can look into this matter. While we have been incredibly busy and dealing with staff shortages, long wait times should not happen. You may be contacted by someone from this location to learn more about your experience. You should feel comfortable and welcome when you deal with our organization, not stressed, anxious, or nervous.
Madison McKeever
6 months ago
1

I used to love this place. I started my mental health journey here in 2018. I recently moved and was trying to get ahold of some genesight testing results from 2020, for my current psychiatrist. I drove 45 minutes from home (because they said they couldn't email, fax, or send over the results in any way because it would violate HIPPA, which I don't see how, considering it's my own test result.) Only to be told when I arrived, that I never completed the test, which is impossible, because the medications I was previously prescribed were discussed with the results of my testing with my previous psychiatrist at easter seals. This place is lazy, they do not want to help you, they're only in it for the money, and they way that went down just proved it to me. Fast forward a few days, I did a little research and found the genesight testing website, so I emailed them, curious if they had my results. They did, in fact, I now have a full copy of my psychotropic report. I hope everyone who is currently receiving services here happens to find a diamond in the rough, or moves on, because not only was I lied to, I was turned away with a "sorry, there's nothing we can do." When in fact, it would've only taken a little bit more digging on their part. It's a shame what this place has come to.

Response from the owner6 months ago
Madison, this review has been shared with the location. Our goal is to make processes easier and to make access to services a stress-free experience so hearing that this was your experience is concerning.
Erica Cross
6 months ago
1

If you re looking for a Therapist at Easter Seals Pontiac, go elsewhere. Easter seals Pontiac does not have any therapists available. I ve been on a waiting list for over a year. They referred me elsewhere for care.

Response from the owner6 months ago
Erica, Thank you for taking the time to post a review. We are reaching out to the location to look into this matter and learn more about this. While it is not uncommon for us to refer individuals to other organizations if we are not able to offer the services you need, a year-long wait list is something we will be looking into. If you wish to discuss this matter, please contact us at 248.475.6413.
AfricanSn0w
6 months ago
1

Unsatisfactory

Response from the owner6 months ago
Thank you for taking the time to leave a review. We'd like to learn more about your situation so we can address it. If you would like to, please contact us at 248.475.6413.
Jay Breezy
6 months ago
1

Closed on Easter. Not affiliated with the Navy.

Response from the owner1 month ago
Jay, thank you for the review. We are closed on Easter since we are closed on all Sundays. We are not affiliated with any branch of the military but we do offer services for veterans.
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