Durham VA Health Care System – Raleigh III, CBOC

2600 Atlantic Avenue
Suite 200
Raleigh, NC 27604

Durham VA Health Care System - Raleigh III, CBOC NC 27604

About Durham VA Health Care System – Raleigh III, CBOC

Durham VA Health Care System - Raleigh III, CBOC is an outpatient clinic located in Raleigh, NC. Durham VA Health Care System specializes in the treatment of mental health.

Durham VA Health Care System philosophy bases on honoring America’s veterans by providing exceptional health care that improves their health and well being. This care will be delivered by engaged, collaborative teams in an integrated environment that supports learning, discovery and continuous improvement.

The VA provides Military Sexual Trauma (MST) counseling and treatment in a free and confidential manner. The treatment is for both male and female veterans for mental and physical conditions. Military Sexual Trauma (MS) is the term used to refer to sexual assault or sexual harassment that occurred while the Veteran was in the military.

Latest Reviews

J.
1 year ago on Google
4
This was my first visit to this clinic and I was very anxious because of some bad reviews and negative feedback from friends. The anxiety caused my blood pressure to shoot up through the roof. However, Ms. Durham, the nurse, calmed me down and took my anxiety away. Ms. Durham is a pleasant person who does a great job. In addition, Dr. Lee is a great doctor who cares about his patients. He explained everything to me in detail, not only the medical aspect, but also the administration resources that are available for me. I am a hospital corpsman and I have been working in the medical field for decades. I can say that my experience at the VA clinic is not different from any other private clinic, if not better. I only gave this review 4 stars because the receptionist was not smiling nor was she welcoming either. In fact, I felt that she got frustrated with me because she was unable to find my appointment easily. Overall, I can sincerely say that my visit was great! Thanks to the VA and all the staff for providing exceptional services to our veterans!
Joe Ager
1 year ago on Google
1
I received from Dr. Donahue a letter sharing info with me that he had made an appointment at Durham VA HOSPITAL FOR ME TOHAVE MY FEET AND LEGSMRIed at Durham VASINCE THEN I HAVE BEEN TRYING TO GET AN APPOINTMENT WITH HIM AT RALEIGH III CLINIC AND THE PEOPLE IN THE OFFICE REFUSE TO ANSWER THE PHONE. I CONTINUE TO CALLED AND I AM CONNECTED TO AMACHINE OF SOME SORTWHY DO THESE PEOPLE BEHAVE THIS WAY?HAVE A
Charles Stickles
1 year ago on Google
1
Almost always a nightmare a complete nightmare dealing with the VA. I feel like I'm almost always getting played by them and it's a joke and amusing to them how many vets die waiting for healthcare or losing their sanity. I'm always trying to be nice and polite and still feel like I'm being treated like garbage half the time. I literally do not think they care one bit

Location

Accepted Insurance

Durham VA Health Care System – Raleigh III, CBOC works with several private insurance providers and also accepts private payments when possible, Please contact to verify your specific insurance provider.

Call now to check and verify your insurance

800-985-8516
Question iconWho Answers?

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

daily iconDaily

Per session payment lets you pay for each treatment at the time of service. You may also pay for a certain number of sessions up front and then pay for more if needed. This format allows you to tailor the financial investment to your specific needs and avoid having a large lump sum payment due at the end of the treatment program.

90-days icon90 day cost

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
intensive-outpatient iconIntensive Outpatient
Intensive Outpatient Programs (IOP) are for those who want or need a very structured treatment program but who also wish to live at home and continue with certain responsibilities (such as work or school). IOP substance abuse treatment programs vary in duration and intensity, and certain outpatient rehab centers will offer individualized treatment programs.
inpatient iconInpatient
Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.
heart-hands iconIntervention Services
Intervention services helps family or friends of addicts stage an intervention, which is a meeting in which loved ones share their concerns and attempt to get an addict into treatment. Professional intervention specialists can help loved ones organize, gather, and communicate with an addict. They can guide intervention participants in describing the damage the addict's behavior is causing and that outside help is necessary to address the addiction. The ideal outcome of an intervention is for the addict to go to rehab and get the help they need.
aftercare iconAftercare Support
Completing a drug or alcohol rehab program shouldn't spell the end of substance abuse treatment. Aftercare involves making a sustainable plan for recovery, including ongoing support. This can include sober living arrangements like halfway houses, career counseling, and setting a patient up with community programs like Alcoholics Anonymous (AA) or Narcotics Anonymous (NA).

Treatments

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
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Seniors Program
Nearly one million adults age 65 and older live with a substance use disorder. Treatment providers who specialize in senior care understand the social, psychological, and physical effects of aging and how they relate to recovery. They can help clients address particular challenges and risks they may face as they get older such as overdosing and medication interactions and dependencies.
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Hearing Impaired Program
A sensory disability, such as hearing impairment, can compound the challenges of addiction recovery. Drug rehabs that are specially designed to accommodate the needs of persons with hearing impairments will include special accessibility features and accommodations to make treatment as comfortable and effective as possible. This may include access to American Sign Language interpreters.
military-program thumbnail image
Military Program
Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).
program-for-men thumbnail image
Program For Men
Men face specific challenges and concerns when seeking addiction treatment. Gender-specific recovery programs help them tackle these issues head-on in an environment that's focused, targeted, and distraction-free. It also gives them the opportunity to connect with and learn from other men who have been through a similar journey and can offer support for the next step.
program-for-women thumbnail image
Program For Women
Rehabs for women provide a safe, nurturing space for female clients to heal. These treatment programs consider the specific obstacles that women can face during recovery and place a special emphasis on mental, social, physical, and reproductive health. They explore how each woman's experience has shaped the trajectory of their substance use, addressing issues such as sexual abuse and past trauma.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Life skills trainings involve all the skills a person must have in order to function successfully in the world. These include time management, career guidance, money management, and effective communication. Truly successful addiction recovery is based on the ability to not only live substance-free, but to thrive. Life skills teaches the practical necessities of functioning in society, which sets clients up for success in life, and therefore sobriety.

Motivational Interviewing (MI) is a clinical approach to helping people with substance abuse issues and other conditions shift behavior in positive ways. It is more goal-oriented than traditional psychotherapy, as MI counselors directly attempt to get clients to consider making behavioral change (rather than wait for them to come to conclusions themselves). Its primary purpose is to resolve ambivalence and help clients become able to make healthy choices freely.

Nicotine Replacement Therapy (NRT) is a way of getting nicotine into the bloodstream without smoking. It uses products that supply low doses of nicotine to help people stop smoking. The goal of therapy is to cut down on cravings for nicotine and ease the symptoms of nicotine withdrawal.

Nutrition therapy, aka medical nutrition therapy (MNT), is a way of treating physical, emotional, and medical conditions through diet. Specific dietary plans are designed by professional nutritionists or registered dietitians, and patients follow them in order to positively affect their physical and mental health.

Rational Behavior Therapy (RBT) is a form of cognitive behavioral therapy meant to be short-term and comprehensive. It was intended to help clients become more self-sufficent and move forward without the need for expensive, ongoing therapy. It includes an emotional self-help method called “rational self-counseling,” the purpose of which is to give clients all the skills needed to handle future emotional issues by themselves, or with significantly less professional help.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Amenities

  • home-setting iconResidential Setting
  • private iconPrivate Setting
  • metro-city iconMetropolitan Area

Accreditations

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes
Accreditation Number: 2905

The Substance Abuse and Mental Health Services Administration (SAMHSA) is a branch of the U.S. Department of Health and Human Services. Established in 1992 by congress, SAMHSA's mission is to reduce the impact of substance abuse and mental illness on American's communities.

SAMHSA Listed: Yes

Contact Information

Phone icon (919) 899-6259
Building icon

2600 Atlantic Avenue
Suite 200
Raleigh, NC 27604

Reviews of Durham VA Health Care System – Raleigh III, CBOC

3.1/5 (30 reviews)
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Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

3.1 (30 reviews)
J.
1 year ago
4

This was my first visit to this clinic and I was very anxious because of some bad reviews and negative feedback from friends. The anxiety caused my blood pressure to shoot up through the roof. However, Ms. Durham, the nurse, calmed me down and took my anxiety away. Ms. Durham is a pleasant person who does a great job. In addition, Dr. Lee is a great doctor who cares about his patients. He explained everything to me in detail, not only the medical aspect, but also the administration resources that are available for me. I am a hospital corpsman and I have been working in the medical field for decades. I can say that my experience at the VA clinic is not different from any other private clinic, if not better. I only gave this review 4 stars because the receptionist was not smiling nor was she welcoming either. In fact, I felt that she got frustrated with me because she was unable to find my appointment easily. Overall, I can sincerely say that my visit was great! Thanks to the VA and all the staff for providing exceptional services to our veterans!

Joe Ager
1 year ago
1

I received from Dr. Donahue a letter sharing info with me that he had made an appointment at Durham VA HOSPITAL FOR ME TOHAVE MY FEET AND LEGSMRIed at Durham VASINCE THEN I HAVE BEEN TRYING TO GET AN APPOINTMENT WITH HIM AT RALEIGH III CLINIC AND THE PEOPLE IN THE OFFICE REFUSE TO ANSWER THE PHONE. I CONTINUE TO CALLED AND I AM CONNECTED TO AMACHINE OF SOME SORTWHY DO THESE PEOPLE BEHAVE THIS WAY?HAVE A

Charles Stickles
1 year ago
1

Almost always a nightmare a complete nightmare dealing with the VA. I feel like I'm almost always getting played by them and it's a joke and amusing to them how many vets die waiting for healthcare or losing their sanity. I'm always trying to be nice and polite and still feel like I'm being treated like garbage half the time. I literally do not think they care one bit

Michael Lay
1 year ago
1

Never a good experience. Always dread going

Raul Gil-Alvarado
1 year ago
1

Worse va ever nurse didn't know the benefits I as a 100% have argue I couldn't get dental

Dominic Martino
1 year ago
1

I was given a telephone number to call by my primary care physician. I lost the small piece of paper that the number was written on. Why did it take me 4 phone calls and 45 min of my time wasted calling the clinic and being rudely hung-up on to get a telephone number. You wonder why some Veterans don't trust this system.

Andrew Rogers
1 year ago
5

While driving to my appointment with my primary care provider I got a call from them stating that the provider was not working. Not the first time this happened. One nurse there is sadistic. A real monster. When giving vaccines he causes as much pain as possible. These people thrive on inefficiency. No one could work harder at doing worse. The office staff look at personal phones and rarely even look up. Rude. Routine visits from higher levels are desperately needed

Nick Burton
2 years ago
5

An all-star crew of dedicated VA medical professionals. I have only been met with kindness and the staff always goes out of their way. They ve helped me so much over the last few years, it s hard to quantify.If you re a Veteran, don t be afraid to use Raleigh III.

Dominic martino
2 years ago
1

2 months wait time to see a primary care physician. These people use any excuse possible to cancel your appointment.

Ronald Carr
2 years ago
5

I have received treatment at the Raleigh III VA Clinic, as well as the Clinic in Fort Smith, AR., the VA Hospital in Fayetteville, AR., and the VA Hospital in Durham, NC. I could not have been more impressed with the professionalism and friendliness at all of these locations. It's good to know that I am being well-cared for.

Phillip Gregor
3 years ago
1

[I have been and I am being denied care, treatment and medications at the hand of Carl Reid MD. On 14May2021 I requestedan increase in dosage for Celecoxib (200mg) and I was told it wasn't necessary by Carl Reid MD. I also voiced concern that Tramadol may have been causing insomnia (it was) and was told by Carl Reid MD "that's not a side effect". I have not received an increase in Celecoxib dosage or quantity or a substitute for Tramadol and not even other NSAIDS prescribed to increase efficacy. The only change that has happened is Carl Reid MD decreased my Tramadol quantity and prescribed dosage (without notice or consent) and has now completely discontinued it. Before it was discontinued I filed an administrative complaint through the Department of Veterans Affairs and my requested "care" appointment was changed to an "administrative meeting" without previous notice to me or consent by me. The disgusting attack by Carl Reid MD and Randy Gervasio BSN RN was a feeble attempt to discredit and intimidate me . I discovered intentional federal medical record fraud in my records dated 22JULY2021 and requested a new primary care provider on 26July2021 and still have not been provided with one. Additionally, my medications are not correct, refillable or effective. To add insult to injury my secure messaging privilege was revoked and a Durham VA police officer called me about my messages per Carl Reid MD. Carl Reid MD entered fraudulent notes in my medical records multiple times before the specific "administrative meeting", which I have irrefutable proof intentional medical record fraud was committed. This was after years (2020-current) of being denied care by him. Carl Reid MD is a malicious and calculating liar and fraudster that has caused, is causing and will continue to cause harm to patients unless action is taken. I demand justice.]

David Green
3 years ago
4

difficult to reach via phone, but after several times it lot me though

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