Directions Counseling Center

123 Hospital Dr, Suite 110 Watertown, WI 53098
DetoxOutpatient

About Directions Counseling Center

Directions Counseling Center, a part of Watertown Regional Medical Center, is a private mental health and substance abuse clinic. Located in Watertown, Wisconsin, they accept clients of all ages into their general outpatient program. They also provide family and couples services.

Healing rarely happens in isolation. Whether you’re struggling with mental illness or afflicted with drug or alcohol addiction, the people in your life can have an impact on your journey through recovery. That’s where Directions Counseling Center’s family counseling program comes in.

Family counseling is a form of group counseling for you and members of your family. Even if they aren’t facing the same struggles you are, family counseling gives them a chance to talk about the challenges your affliction creates for them, and they can learn both coping skills and how to best support you going forward.

Latest Reviews

Phil Hall
8 months ago on Google
1
Absolutely horrible. I missed one appointment and Lori Unger discharged me as a patient entirely. During my wife's first session, the counselor suggested divorce. You would think for an office that's supposed to help with mental health would be a little more tolerant. The place is an absolute joke.
Response from the owner6 months ago
Thank you for sharing your experience with us. We've passed along your review to our hospital administration. Our team would like the opportunity to discuss your concerns with you directly. For your privacy, please reach out to 920-262-4548. If you do not feel a resolution can be reached through this manner, you may call our anonymous Speak Up Line at 1-833-326-8724 to report your concerns. Thank you.
jenny berg
2 years ago on Google
1
Jesus been there I think it helps him he has a lot of issues they work on his mental health but not to successful
Thomas Smith
3 years ago on Google
1
You would think they would answer phone calls . You would think that after three messages they would return a call. They are dealing with people with depression but can t be bothered with answering their phones or calling them back when messages are left . Frightening and immoral to say the least . Dangerous at best.
Response from the owner2 years ago
Hello Thomas, Sorry you haven't been able to get a hold of us. We don't have any messages from you but if you'd like to give us your number here, we can give you a call.
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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5.8 / 10

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
intensive-outpatient iconIntensive Outpatient
Intensive outpatient programs (IOP) support clients' return to their community following inpatient treatment and may also offer an alternative to hospitalization for clients who are relatively stable following detox. Many intensive outpatient rehabs require clients to participate in a minimum of nine and a maximum of 20 treatment hours weekly. IOP services are also highly customizable and typically include a combination of addiction counseling, recovery-focused life skills training, medication assisted treatment (MAT), and holistic therapies such as meditation.
aftercare iconAftercare Support
Rehab aftercare programs support clients' long-term recovery through highly customized wraparound care aligned with clients' evolving needs. Most have been sober for a period of weeks or longer and have completed intensive inpatient rehab but may be receiving outpatient care. Many clients also receive services after being discharged from formal treatment. Long-term care plans are typically developed in collaboration with the client's case manager and care team and may include peer coaching, relapse prevention, and related services.
medically-assisted-detox iconMedically Assisted Detox
Medical detox involves weaning your body off drugs and/or alcohol in an inpatient setting, and is often the first step in addiction recovery. Quitting alcohol and certain drugs (like benzodiazepines or opioids) can cause dangerous side effects once you have become physically dependent. In medically assisted detox, a team of on-site healthcare professionals will work to keep you safe and comfortable during this process. Additionally, they may administer medications when needed to alleviate any withdrawal symptoms.

Treatments

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

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Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

During couples therapy, you will engage in activities that promote forgiveness, healthy communication, and understanding. You'll receive "homework" to practice these skills during the week between sessions. Couples therapy typically lasts around 12 weeks.

One focus of family therapy is to create a network for the individual in recovery. Families must identify dysfunctional patterns and develop healthier ways of interacting. This can significantly improve their loved one's treatment outcome.

EMDR is a therapeutic modality originally developed to help process trauma. In an EMDR session, a patient is prompted to undergo eye movements that mimic those of REM sleep. This is accomplished by watching a therapist's finger move back and forth across, or following a bar of light. The goal is repetitive sets of eye movements that help the brain reprocess memory, which can significantly reduce the intensity of remembered traumatic incidents. Associated memories can heal simultaneously, leaving patients significantly calmer, more stable, and more emotionally relaxed.

Amenities

  • private iconPrivate Setting

Accreditations

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes

Contact Information

Phone icon (920) 262-4800
Building icon

123 Hospital Dr
Suite 110
Watertown, WI 53098

Fact checked and written by:
Terri Beth Miller, PhD
Edited by:
Kerry Nenn, BSW

Reviews of Directions Counseling Center

2.3/5 (8 reviews)
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Reviews

Overall Experience
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Google Reviews

2.3 (8 reviews)
Phil Hall
8 months ago
1

Absolutely horrible. I missed one appointment and Lori Unger discharged me as a patient entirely. During my wife's first session, the counselor suggested divorce. You would think for an office that's supposed to help with mental health would be a little more tolerant. The place is an absolute joke.

Response from the owner9 months ago
Thank you for sharing your experience with us. We've passed along your review to our hospital administration. Our team would like the opportunity to discuss your concerns with you directly. For your privacy, please reach out to 920-262-4548. If you do not feel a resolution can be reached through this manner, you may call our anonymous Speak Up Line at 1-833-326-8724 to report your concerns. Thank you.
Tanya Alexander
1 year ago
4

Response from the owner1 year ago
Hello Tanya, I am sorry you and your family member has had this experience. We try to follow-up with all of our patients and potential patients in a timely manner and this incident does not sound like our usual process. Please reach out to sheila.weber@watertownregional.com with your concerns and she can help answer any questions you may have.
jenny berg
2 years ago
1

Jesus been there I think it helps him he has a lot of issues they work on his mental health but not to successful

Sarah Mae
3 years ago
5

Thomas Smith
3 years ago
1

You would think they would answer phone calls . You would think that after three messages they would return a call. They are dealing with people with depression but can t be bothered with answering their phones or calling them back when messages are left . Frightening and immoral to say the least . Dangerous at best.

Response from the owner3 years ago
Hello Thomas, Sorry you haven't been able to get a hold of us. We don't have any messages from you but if you'd like to give us your number here, we can give you a call.
Nathan L
3 years ago
1

Alexander
5 years ago
4

Susanne Buchan
7 years ago
1

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