Staff is really forceful, it feels like a prison. Sometimes we were even restrained to our beds or a board. If we had any questions they said it was a waste of their time to explain to us what was happening. They do not focus on healing, they just hide your issues
About Deaconess Cross Pointe Inpatient Services
Deaconess Cross Pointe is a medical hospital located in Evansville, Indiana. They provide inpatient mental health treatment, addiction treatment, and medical detox. Outpatient programs including a partial hospitalization program and outpatient addiction treatment are also available. Single therapy sessions are an option. This facility treats adults and adolescents.
Inpatient treatment is for people struggling with severe mental illness. An acute adult inpatient unit is available for crisis stabilization and discharge planning. Co-occurring addictions are also treated. If you decide to go here for treatment, the medical team will start by evaluating your underlying psychological, medical, and family issues. The youth inpatient unit treats children aged 10 through 17. I find it interesting that the youth program focuses on self-esteem and problem-solving skills. Youth patients also learn coping skills and how to take individual responsibility.
The partial hospitalization program runs from Monday through Friday 9:00 am to 2:00 pm. If you try this program you can expect to participate in individual, group, and family counseling. I think itās great that lunch, drinks, and snacks are provided. Outpatient medication management consultations with psychiatry staff are available if you need ongoing medication as a part of your recovery.
Many former clients have mentioned their dissatisfaction with treatment and the release of patients before theyāre ready to go home.
Facility Overview
70 Avg Length of Stay in Days
Latest Reviews
This place is actual hell, both me and my sister went here, and we had VASTLY different experiences, while mine was decent when I had went, they almost KILLED HER. She has a severe allergy. Like, she cannot be near it at ALL. And what do they do? Bring sandwiches, pizza, and whatever else near her when they were INFORMED that she couldn't be near it, not to mention them not checking her medical records for medications that'd clash with what she was taking.. seriously, how can people be so STUPID and INCONSIDERATE as to not actually care about the patients trying to get better there. Seriously, this place should be shut down due to medical malpractice.And now, the next part, I had went with our mom to see her, and I hadn't been put on the list, so they "called and asked her" if it was okay to let me in, spoiler alert, they never told her, while it was fine since me and her are chill, what if it was an abuser and they just let them in?? -100,000,000 out of ten, never send anyone you love here, it will make them worse.
Was called my preferred pronouns and my name. Unfortunately, most of the staff in the child ward were not... Excellent. The nurse I was seeing was so very sweet though. The patients were very much like me and I made a few friends. Stephanie, the nurse practitioner, was not really nice at all.
Patients are often shoved into crowded units, specifically considering the youth unit. You are a number, not a person that management would like to help. Individually, there are WONDERFUL people working there who desperately want to make a difference. Unfortunately, due to management and certain policies in place, it s very difficult to do so. Staff are rarely given the resources required to complete their jobs. There is a great list of resources in the back, however, it is rarely given out, and usually only given out by one tech on the 200 unit who tries to get the information to people. (If you need it please let me know, I have copies!) Management does not stand up for its employees nor does it often advocate for its patients. When staff become injured on the job, they are often swept under the rug and are not informed of the options they have, but expected to return to work or fear gaining absence occurrences, which lead to dismissal. On the unit, patients often suffer from delayed care as nurses are either overwhelmed from their workload and picking up slack, or they simply do not care enough to work with you. Again, WONDERFUL people work here, but those who are not so great often muck up the effect these great people have. There is little to no actual therapy taking place. It is a group based program, however, days consist of two groups ran by activity therapists and two to three tech group meetings, which are groups ran by techs, and not all techs are cut out for facilitating these groups. Often, a tech s success in leading these groups is very dependent on the efforts of their trainer. There are very few people left in the building who are effective trainers. Several were great, however have either left in pursuit of better positions or have stopped caring enough to do so because there is no recognition, no real effort to assist employees in helping patients, and no compensation NEAR where it should be. Management is blissfully unaware of actual issues on the units and do not care the affects on patients as long as the insurance is paying. Patients have been kept far past their expected discharge date, which I suspect is due to insurance continuing to pay out, however it could just be ignorance. Patients have been delayed care due to staff/management's negligence or ignorance. Procedures in place to prevent harm are often overlooked, or just simply not done correctly. For example, in the new policy, patients are required to turn in personal belongings and are given scrubs to wear. This was put in place to assist initially in preventing dangerous items to make it back to the unit. However, often patients are allowed to keep certain items that are dangerous or are not thoroughly checked, allowing these items on the unit. When it comes to the children s unit, I highly, HIGHLY discourage parents and guardians from bringing their children here. A lot of children are brought on the unit because they have behavioral issues, such as violent outbursts, destruction of property, etc. Children who are admitted because they have the desire to hurt themselves usually come out worse, or even traumatized because these behavioral children are admitted and become loud or violent and expose other patients to this behavior. Patients also have to witness their peers being placed in restraints when needed, which can also be a traumatic experience. Staff are often harmed because of practitioner or nurse s inability to identify when a patient is escalating, despite various warnings from staff on the floor. It is very possible that soon, a patient will be harmed as well. And once again, there are several FANTASTIC people there and if you are to become a patient I urge to keep in mind techs can only do what nurses allow, and nurses can only do what the providers allow. Work with those who are trying to help and they will do their best to accommodate and advocate for you. Overall, I suggest seeking assistance elsewhere
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Access to Recovery
Other Forms of Payment
Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.
Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.
Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.
Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.
Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.
Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.
Addiction Treatments
Levels of Care
Outpatient If you need some flexibility and choice when it comes to your recovery, outpatient rehab programs are a great option because they do not require intensive inpatient treatment. Clients remain in their own homes and may continue to work or attend school while in active treatment. Outpatient treatment typically includes addiction counseling and continuing recovery education, including courses in self-care and relapse prevention. Medication assisted treatment (MAT) is available in many treatment centers for clients in opioid and/or alcohol recovery.
Inpatient Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.
Sober Living Homes The number one rule of a sober living home in Indiana is that residents cannot use or bring alcohol or drugs into the home. Breaking this rule typically results in eviction. In addition to this rule, men's and women's sober living homes have other standards that residents must meet. These usually include maintaining a job, helping with meal preparation and house cleaning, and attending 12-step meetings.
Partial Hospitalization Program A partial hospitalization program (PHP) can provide intensive rehab on a short-term basis. While PHP treatment typically requires a commute, telehealth may be available. PHP treatment costs can vary but are often covered by most insurance. The program duration can vary to meet your specific needs and require you to meet for a minimum of 20 hours a week for an average of 90 days. PHP Treatment services often include relapse prevention strategies, medication management, individual and group counseling, and other behavioral therapy interventions.
24-Hour Clinical Care When you receive 24-hour clinical care in Indiana, you'll be under constant supervision from highly trained medical staff. Nurses, doctors, and addiction specialists provide medications and other treatment to address withdrawal symptoms and any additional medical needs. Common medications that are prescribed include valium and Librium to relieve alcohol withdrawal, and anti-depressants to relieve cocaine withdrawal. For opioid abuse, doctors may prescribe methadone or naltrexone to manage cravings and clonidine to treat high blood pressure.
Treatments
Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.
Programs
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
Clinical Services
Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.
Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.
Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.
ECT is a form of treatment in which controlled electric currents are passed through the brain, sometimes causing short seizures. Treatments are done under general anesthesia. ECT appears to change brain chemistry for the better, and has been shown to provide fast and sometimes dramatic improvements in severe mental health conditions that can exist alongside addiction, including depression, bipolar disorder, psychosis, and suicidality. ECT is also often used by those who prefer it to taking medication.
Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.
Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.
Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.
In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.
Staff
Shawn McCoy, FACHE
CEO
Lynn Lingafelter, RN, MBA, FACHE
President of Hospitals Division
James R. Porter, MD, FAAP, FACHE
President of Physicians Division
Jennifer Chiusano, MA, BSN, RN, NE-BC
Senior VP, Chief Nurse Executiveā
Brad Scheu, DO, MBA, FACP
Senior Vice President; CFO
Cheryl Wathen, CPA, CHFP
Senior VP, Chief Financial Officer
Lance Wilkerson
Executive Director
Contact Information
(812) 476-7200 
7200 East Indiana street
Evansville IN, 47715
Get Help Now - 463-388-1405
Who Answers?
Who Answers?
Fact checked and written by:
Kelly Junco, CPC, CPRC, BA, BS
Edited by:
Anna Spooner
