Crossroads

71 US-1
Suite E
Scarborough ME, 04074

Crossroads ME 4074

About Crossroads

Crossroads, located in Scarborough, Maine is a non-profit alcohol and drug rehab that offers treatment for a variety of substance abuse addictions including alcoholism and co-occurring mental health disorders. They offer supervised medical treatment to safely manage withdrawal symptoms during detoxification, residential care providing long term support for addiction recovery, as well as flexible outpatient addiction therapy allowing patients to live at home while receiving regular treatment. Additional levels of care offered include intensive outpatient, relapse prevention, and 12-step therapy.

Specialty rehab programs at Crossroads include tailored care focusing on women's specific needs and experiences, gender-specific addiction treatment addressing unique challenges faced by men, and accessible addiction treatment using sign language and adapted communication methods.

Patients at Crossroads will find the residential setting creates an immersive environment promoting full engagement in recovery away from daily triggers and the private rooms that give personal space for reflection and undisturbed rest during treatment. For recreation, patients can use the yoga studio to work on active mindfulness and improve flexibility, unwind in the rec room after a lengthy day of therapy, or use the acupuncture room to support holistic recovery.

Crossroads has received accreditations from The NAATP, CARF, LegitScript, and the state of Maine.

Latest Reviews

Marina Douglas
1 month ago on Google
1
Posted a while ago about my experience here, which was by far my worst eating disorder treatment in my years of seeking help. Perhaps it s better as a substance use treatment? I can t say. My edit to add is this: I submitted a complaint to Medicare/ Medicaid about my care here. They were found to be fault. No follow up was offered so I don t know what came of this subsequently. I just hope to spare other ED clients my nightmare. Go to Walden in Dedham, MA if looking for inpatient or residential. Go to the New England Eating Disorder program for day program in Maine. It stinks there are not more options. Just. Do. Not. Go. Here. Stay strong ladies. There is hope. Just not from Crossroads.
Amber Frost
2 months ago on Google
4
I wanted to share some information for potential clients. I recently graduated from crossroads woman center and I got a lot out of the program. There was some confusion about what you can bring with you when you go. So I thought that I would leave some pointers. If you are a cigarette smoker bring one hundred cigarettes because there are lotted times Of the day that you are allowed to smoke. Also brings pens journals and notepads and make up if your into these things. Be awsre theres no caffiene so if you can detox before hand it will help tremendously.
Angela Vacchiano
4 months ago on Google
2
My experience was that the intake was easy enough however I was basically manipulated into the process and to get admitted quickly! They had my arrival date and time on a Friday then shipped me out to a day program at the office I knew nothing about! I then was given all the items I refused to stay away from and I got sicker and sicker the longer I was there! My roommate was messed up on something and they never checked my person when I arrived so I see easily how people can sneak things in! There was a paid in cash person there as well who got to break all the rules because her mom paid for her treatment in cash so not everyone is treated equally! The straw that broke the camel back is that the staff kept lying to me about stupid crap to get me to stay there longer and on Monday when I arrived at the day program I asked about the paperwork I had to sign to release myself and they told me I didn t have any paperwork there I walked out and to the nearest phone and called my husband to come get me! We also sat around doing nothing all weekend and I got a migraine headache and had to rest in the family room near the kitchen and staff were not even remotely considerate of the fact I had a migraine they were talking loudly and slamming cupboards in the kitchen! I advise not going on the weekends at all if going at all! I will never attempt going again it was a nightmare!

Location

Accepted Insurance

Crossroads works with several private insurance providers and also accepts private payments when possible, Please contact to verify your specific insurance provider.

Call now to check and verify your insurance

800-985-8516
Question iconWho Answers?

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
intensive-outpatient iconIntensive Outpatient
Crossroads’ IOP for women is a structured group therapy option that provides substance abuse treatment either 3, 4 or 5 days per week at 3 hours a day on-site with direct contact with and access to licensed clinicians. Gender-specific treatment issues are explored in this women-only IOP with an emphasis on addiction education, co-occurring mental health issues, coping skills, relapse prevention and the necessary tools for recovery.
inpatient iconInpatient
Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.
12-step icon12-Step
12-step programs are addiction recovery models based on Alcoholics Anonymous (AA). A number of substance abuse programs (including some drug and alcohol rehab centers) use the 12 steps as a basis for treatment. Beginning steps involve admitting powerlessness over the addiction and creating a spiritual basis for recovery. Middle steps including making direct amends to those who've been hurt by the addiction, and the final step is to assist others in addiction recovery in the same way. 12-Step offshoots including Narcotics Anonymous (NA), Cocaine Anonymous (CA), Dual Recovery Anonymous (DRA), Sex and Love Addicts Anonymous (SLAA) and Gamblers Anonymous (GA).
aftercare iconAftercare Support
Completing a drug or alcohol rehab program shouldn't spell the end of substance abuse treatment. Aftercare involves making a sustainable plan for recovery, including ongoing support. This can include sober living arrangements like halfway houses, career counseling, and setting a patient up with community programs like Alcoholics Anonymous (AA) or Narcotics Anonymous (NA).
medically-assisted-detox iconMedically Assisted Detox
Medical detox is the process of removing addictive substances from your body while under medical supervision. Quitting alcohol and drugs on your own can cause uncomfortable and even dangerous side effects. In a medically supervised detox, licensed medical professionals monitor you 24/7 to help keep you as safe and comfortable as possible. The process is highly individualized to fit your specific needs, but the medical detox generally takes 5-7 days.

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

Drug rehab in Maine is the process of helping someone learn how to live without the use of substances. Professional staff provide treatment to address the various issues of addiction. Methods often involve medication, counseling, and evidence-based therapies.

When both addiction and mental health issues occur together, it is known as a dual diagnosis or co-occurring disorders. Clients with co-occurring disorders who enter treatment for addiction should ensure that they have access to mental health treatment programs as well. Treating both conditions simultaneously can allow for more effective recovery. Individuals gain a better understanding of how their depression, trauma, anxiety, grief, or other issues impact their substance use and vice versa. Mental health care is also essential for recovery to promote a positive outlook, enhanced motivation, increased accountability, and relapse prevention.

Substance rehabs focus on helping individuals recover from substance abuse, including alcohol and drug addiction (both illegal and prescription drugs). They often include the opportunity to engage in both individual as well as group therapy.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
program-for-men thumbnail image
Program For Men
Men face specific challenges and concerns when seeking addiction treatment. Gender-specific recovery programs help them tackle these issues head-on in an environment that's focused, targeted, and distraction-free. It also gives them the opportunity to connect with and learn from other men who have been through a similar journey and can offer support for the next step.
program-for-women thumbnail image
Program For Women
Rehabs for women provide a safe, nurturing space for female clients to heal. These treatment programs consider the specific obstacles that women can face during recovery and place a special emphasis on mental, social, physical, and reproductive health. They explore how each woman's experience has shaped the trajectory of their substance use, addressing issues such as sexual abuse and past trauma.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
hiv-aids-program thumbnail image
HIV/AIDS Program
HIV/AIDS programs support disease prevention and management in high-risk individuals in recovery. Individuals who engage in intravenous drug use and other addictive behaviors are at a higher risk of becoming infected with HIV. Rehab centers that specialize in treating this population typically have a high number of nurses, physicians, and psychiatrists on staff who can make sure both their medical and mental health needs are met.
hearing-impaired-program thumbnail image
Hearing Impaired Program
A sensory disability, such as hearing impairment, can compound the challenges of addiction recovery. Drug rehabs that are specially designed to accommodate the needs of persons with hearing impairments will include special accessibility features and accommodations to make treatment as comfortable and effective as possible. This may include access to American Sign Language interpreters.

Clinical Services

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Crossroads believes that focusing on the client’s family as a whole must be a part of someone’s recovery journey. In treatment, women will develop a better understanding of their relationships with family members. Family therapy with the client, her or his family supports and the clinician is part of the treatment program. In addition, after working with each client to identify family supports, Crossroads reaches out to those supports to provide information about the program and the recovery process.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life. Individual counseling allows clients to focus more closely on personal issues they may be struggling with that are not fully explored in a group setting.

Motivational Interviewing (MI) is a clinical approach to helping people with substance abuse issues and other conditions shift behavior in positive ways. It is more goal-oriented than traditional psychotherapy, as MI counselors directly attempt to get clients to consider making behavioral change (rather than wait for them to come to conclusions themselves). Its primary purpose is to resolve ambivalence and help clients become able to make healthy choices freely.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Amenities

  • home-setting iconResidential Setting
  • spa2 iconYoga Studio
  • recreation iconRecreation Room
  • private-room iconPrivate Rooms
  • acupuncture iconAcupuncture Room

Accreditations

The National Association of Addiction Treatment Providers (NAATP) is a professional association that represents organizations in the field of addiction services. Founded in 1978, NAATP's mission is to advance addiction services and ensure that high-quality addiction treatment is available and accessible.

NAATP Member: Yes
Member ID: 153

The Commission on Accreditation of Rehabilitation Facilities (CARF) is a non-profit organization that specifically accredits rehab organizations. Founded in 1966, CARF's, mission is to help service providers like rehab facilities maintain high standards of care.

CARF Accreditation: Yes

LegitScript has reviewed Crossroads as part of their certification program, and has determined that it meets the LegitScript standards for legality, safety and transparency.

LegitScript verified in

State Licenses are permits issued by government agencies that allow rehab organizations to conduct business legally within a certain geographical area. Typically, the kind of program a rehab facility offers, along with its physical location, determines which licenses are required to operate legally.

State License: Maine

Contact Information

Phone icon (207) 773-9931
Building icon

71 US-1
Suite E
Scarborough ME, 04074

Reviews of Crossroads

3.2/5 (19 reviews)
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Reviews

5

Getting help can be a scary at first, but that is just what you need. I stepped on a long road to recovery but the staff made me feel as part of a big purpose I must endure

Reviewed on 3/15/2019
Overall Experience
Date Submitted
Reviewer

Google Reviews

3.1 (18 reviews)
Marina Douglas
1 month ago
1

Posted a while ago about my experience here, which was by far my worst eating disorder treatment in my years of seeking help. Perhaps it s better as a substance use treatment? I can t say. My edit to add is this: I submitted a complaint to Medicare/ Medicaid about my care here. They were found to be fault. No follow up was offered so I don t know what came of this subsequently. I just hope to spare other ED clients my nightmare. Go to Walden in Dedham, MA if looking for inpatient or residential. Go to the New England Eating Disorder program for day program in Maine. It stinks there are not more options. Just. Do. Not. Go. Here. Stay strong ladies. There is hope. Just not from Crossroads.

Amber Frost
2 months ago
4

I wanted to share some information for potential clients. I recently graduated from crossroads woman center and I got a lot out of the program. There was some confusion about what you can bring with you when you go. So I thought that I would leave some pointers. If you are a cigarette smoker bring one hundred cigarettes because there are lotted times Of the day that you are allowed to smoke. Also brings pens journals and notepads and make up if your into these things. Be awsre theres no caffiene so if you can detox before hand it will help tremendously.

Angela Vacchiano
4 months ago
2

My experience was that the intake was easy enough however I was basically manipulated into the process and to get admitted quickly! They had my arrival date and time on a Friday then shipped me out to a day program at the office I knew nothing about! I then was given all the items I refused to stay away from and I got sicker and sicker the longer I was there! My roommate was messed up on something and they never checked my person when I arrived so I see easily how people can sneak things in! There was a paid in cash person there as well who got to break all the rules because her mom paid for her treatment in cash so not everyone is treated equally! The straw that broke the camel back is that the staff kept lying to me about stupid crap to get me to stay there longer and on Monday when I arrived at the day program I asked about the paperwork I had to sign to release myself and they told me I didn t have any paperwork there I walked out and to the nearest phone and called my husband to come get me! We also sat around doing nothing all weekend and I got a migraine headache and had to rest in the family room near the kitchen and staff were not even remotely considerate of the fact I had a migraine they were talking loudly and slamming cupboards in the kitchen! I advise not going on the weekends at all if going at all! I will never attempt going again it was a nightmare!

Shannon Rose
4 months ago
5

I came to Crossroads Back Cove after a stay at a very posh private rehab center and expected nothing positive to say the least. I was full of fear and apprehension whilst also, very judgemental at the differential in ammenities. HOWEVER, the experience I have had here is one I will carry forever as a LIFE CHANGING AMAZING GODSEND not just to for my recovery but my overall happiness.The staff has more compassion, love and interest in the "residents"/ patients than I have ever experienced. They do twice the work with half the resources and manage to keep the positivity at a level second to none.I came in judging every single structured rule as punitive and was to say the least, not a bowl of cherries as the saying goes.The staff is more than willing to work with clients on outside resources, assistance and accommodate needs as they arise.In conclusion, I would recommend Crossroads Bay Cove to anyone looking towards a new way of life in recovery with the resources and staff second to none at their disposal whilst in this residential facility.

Louise Marzkowitz
8 months ago
5

My daughter found Crossroads just in time. I cannot thank the staff enough for the love and compassion they showed when I didn't know what else to do. I would give 100 stars if I could. Crossroads welcomed her to residential and supported her to stay until she was strong enough to want to stay. Now she still works with a Crossroads therapist for follow-up. This is the first time she has completed a program and followed through for more treatment.

Response from the owner8 months ago
Thank you Louise! We are so honored to provide the care your daughter deserves. She's doing the work and we're here for her anyone else needing support.
Jennifer Webster
8 months ago
2

Walking into this treatment center was hard enough, but I didn't think I was going back to high school! All female addicts under the same roof was just as hard. All the girls had clicked up. Instead of all of us being in the same situation they made me feel like an outcast because I was new. So much for females lifting each other up they pushed me down. I think maybe 2 of the staff members welcomed me but most of them made you feel like a druggie loser!

Syd Sirois
9 months ago
5

I have been a patient at Crossroads for three years and it has been nothing but a positive experience. From the intake process, to IOP, to outpatient therapy, Crossroads was there every step of the way. The providers at Crossroads have done an amazing job at making me feel like more than just a patient. Anyone within the queer/trans community looking for a safe space, this is the place to be.

Rustico Pirate
10 months ago
5

After a few months of trying to stop my alcohol use alone I decided to try something different. The decision to go to residential treatment is a difficult one to make, but one of the first steps in recovery. Despite some of the online reviews about this program it became highly recommended to me by several friends. The admission process was easy and the staff were very welcoming when I arrived. The program is structured and treatment oriented to protect those there. During my time I met with a psychiatrist, outpatient clinician, attended groups daily and had other modalities of treatment to include acupuncture and equine therapy. After 30 days of residential treatment I went home more knowledgeable about my disease and the work I needed to continue doing to support my recovery. I ve been attending intensive outpatient treatment by telehealth five days a week since returning home. It s a six week program. I have almost finished week five. Along with this group I ve continued individual counseling. It was the right decision for me to step down from residential to IOP for extra support as I navigated life at home again. Once I complete IOP I will be doing an aftercare group once a week with others who have also completed this treatment through crossroads. I went from being scared and resistant to being open and accepting of change. The compassionate and specialized staff here (both residential and outpatient) make this program what it is. I never felt judged or mistreated. I was welcomed and accepted by those who understood everything I was going through. It s a beautiful thing when someone meets you exactly where you re at. I ve grown so much during my time in crossroads and the lasting connections I made helped save my life.

Britt Gimlewicz
10 months ago
5

I'm so grateful for Crossroads. I spent 30 days at Back Cove, attended 10 weeks of IOP, and continue outpatient therapy with Crossroads staff. Thanks to this program, my alcoholism and eating disorder have been in remission for over 2 years. Their trauma-based approach to treatment, with emphasis on the unique experience of being a woman in addiction, gave me the insight I needed to successfully recover.

Marina Douglas
1 year ago
1

I ve been to several different eating disorder residential treatment centers. While the people as individuals are kind, the program as a whole is horrible. This is the worst treatment center I have ever been to in my 20 years of struggle. Their lack of consistency and arbitrary knit-picky rules are over the top and if they lightened up a bit maybe they d have better retention rates. (Also, there is no real coffee, which should have deterred me but I was so hopeful and desperate for help I went anyway.) When I was struggling with my meal plan and behaviors they discharged me with no scheduled follow up and gave me a print out of some other programs and that was it. Would not recommend to anyone. Ever. Please try anything else.

Vincent Larkin
1 year ago
1

DO NOT go here !!! The staff has no idea how to treat addition. They really have no idea how to treat people either. The web says dual diagnosis, nothing could be further from the truth. You would be better off in a Motel 6 down the hall from a dealer !!

sondra johnson
1 year ago
5

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