Crossroads Inc.

Phoenix, Arizona

2002 E. Osborn Rd.
Phoenix AZ, 85016

(602) 263-5242
4.39 (222 reviews)

About Crossroads Inc.

Crossroads offers substance abuse treatment in Phoenix, Arizona. They provide a continuum of care so guests can have access to successful, long term treatment. Residential, outpatient and aftercare programs are available. An initial, individualized assessment will help the team determine your level of care.

Their residential program offers the most support and structure where guests can focus on recovery without worrying about outside distractions. The outpatient program is best for those needing more flexibility and who want to live at home while receiving treatment.

You’ll attend individual and group counseling. These sessions may help uncover the root causes of addiction while you work on healthier coping strategies, recognizing substance triggers and learning relapse prevention methods.

Psychoeducational groups include learning basic life skills, addressing anger management and conflict resolution. You’ll attend 12 step meetings with groups of like minded individuals who share the goal of long term sobriety. The 12 step principles focus on accountability and spirituality.

Peer monitoring is included in the service to help guide you through the program and to assist with successful treatment completion. Peers have been in the program and can advise you along the recovery journey. They have more than 100 self help meetings on campus weekly to help prepare you for life after treatment.

Weekly drug and alcohol testing is required to ensure guests are following the program and remaining sober. They include mental and physical health referrals to outside agencies when needed.

Aftercare is available and offered as a telehealth service for more convenience. This service concentrates on relapse prevention, skill development and community support for ongoing recovery assistance. These may include group counseling sessions and virtual groups.

Dollar icon Payment Options

  • medicaid iconMedicaid
  • shield-cross iconPrivate insurance
  • self-pay iconSelf-pay options
  • financial-aid iconFinancial aid
  • sliding-scale-payment iconSliding scale payment assistance

Medical briefcase icon Levels of Care

outpatient iconOutpatient

Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

inpatient iconInpatient

Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.

aftercare iconAftercare

Rehab aftercare programs support clients' successful reintegration into their home, workplace, and community. Drug rehab aftercare presumes that recovery requires life-long support. These programs typically offer a wide variety of services customized for the clients' unique and evolving needs. Clients may receive vocational training and career counseling, housing assistance, legal aid, peer coaching, and 12 step program induction, among other services. Clients' case managers often play a lead role in rehab aftercare planning.

medically-assisted-detox iconMedically Assisted Detox

Drug and alcohol addiction often takes a heavy toll on one's body. Over time, a physical dependence can develop, meaning the body physiologically needs the substance to function. Detox is the process of removing drugs and/or alcohol from the body, a process that can be lethal if mismanaged. Medical detox is done by licensed medical professionals who monitor vital signs and keep you safe, healthy, and as comfortable as possible as you go through detox and withdrawal.

User icon Programs

adult-program iconAdult program

hiv iconHIV/AIDS program

lgbtq iconLGBTQ program

military-hat iconMilitary program

women iconProgram for women

young-adult iconYoung adult program

House check icon Settings & Amenities

  • private iconPrivate setting
  • executive iconExecutive setting
  • recreation iconRecreation room
  • hiking iconHiking
  • computer iconBusiness center

Shield icon Insurance

Our Policy: Crossroads Inc. works with several private insurance providers and also accepts private payments when possible, please contact us to verify your specific insurance provider.

AHCCCS

Heart icon Treatment

alcohol iconAlcoholism

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

drugs iconDrug Addiction

Drug rehab in Arizona is the process of treating individuals who are dependent on a particular addictive drug. Because addiction is complex, this treatment typically includes a variety of interventions that address the many physical and emotional issues involved.

mental-health iconMental Health and Substance Abuse

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

opium iconOpioid Addiction

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Hand holding medical sign icon Clinical Services

inpatient-file iconCognitive Behavioral Therapy

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

couples-therapy iconCouples Therapy

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

family iconFamily Therapy

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

intervention iconGroup Therapy

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

mental-health iconIndividual Therapy

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

life-skills iconLife Skills

Life skills trainings involve all the skills a person must have in order to function successfully in the world. These include time management, career guidance, money management, and effective communication. Truly successful addiction recovery is based on the ability to not only live substance-free, but to thrive. Life skills teaches the practical necessities of functioning in society, which sets clients up for success in life, and therefore sobriety.

desert iconMotivational Interviewing

Motivational Interviewing (MI) is a clinical approach to helping people with substance abuse issues and other conditions shift behavior in positive ways. It is more goal-oriented than traditional psychotherapy, as MI counselors directly attempt to get clients to consider making behavioral change (rather than wait for them to come to conclusions themselves). Its primary purpose is to resolve ambivalence and help clients become able to make healthy choices freely.

nicotine iconNicotine Replacement Therapy

Nicotine Replacement Therapy (NRT) is a way of getting nicotine into the bloodstream without smoking. It uses products that supply low doses of nicotine to help people stop smoking. The goal of therapy is to cut down on cravings for nicotine and ease the symptoms of nicotine withdrawal.

Rational Behavior Therapy

Rational Behavior Therapy (RBT) is a form of cognitive behavioral therapy meant to be short-term and comprehensive. It was intended to help clients become more self-sufficent and move forward without the need for expensive, ongoing therapy. It includes an emotional self-help method called “rational self-counseling,” the purpose of which is to give clients all the skills needed to handle future emotional issues by themselves, or with significantly less professional help.

house-medical iconTrauma Therapy

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Check icon Accreditations

SAMHSA

The Substance Abuse and Mental Health Services Administration (SAMHSA) is a branch of the U.S. Department of Health and Human Services. Established in 1992 by congress, SAMHSA's mission is to reduce the impact of substance abuse and mental illness on American's communities.

SAMHSA Listed: Yes

State License

State Licenses are permits issued by government agencies that allow rehab organizations to conduct business legally within a certain geographical area. Typically, the kind of program a rehab facility offers, along with its physical location, determines which licenses are required to operate legally.

State License: Arizona

Phone icon Contact

Phone icon (602) 263-5242
Building icon

2002 E. Osborn Rd.
Phoenix AZ, 85016

Call Now - Help is Available
Get Help Now - 602-834-1056
Question iconSponsored
Fact checked and written by:
Patti Croft, MBA
Edited by:
Courtney Myers, MS

Reviews

4.39 (222 reviews)
Rehab.com icon Rehab.com (2)
Google icon Google (220)
Accomodations & Amenities
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Meals & Nutrition
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Treatment Effectiveness
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Admissions Process
0
Staff & Friendliness
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Value for Cost
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Overall Experience
Date Submitted
Reviewer
Overall Experience
Date Submitted
Reviewer
1

Their intake process is horrendous and demeaning. It is totally apathetic to the needs of the potential patients. They make you wait outside for 2 hours for a CHANCE to get admitted. Then they make you wait another 2 hours inside, before telling you that all the beds are ... Read More

Reviewed on 9/24/2019
5

When I first came here, I hated myself for ending up in this place, I was mad, but after all, I decided to give Crossroads and myself a chance. I successfully completed the treatment, and I got my life back together. Thank you all for your kindness.

Reviewed on 2/19/2019
Overall Experience
Date Submitted

Google Rating

4.4 (220 reviews)
Victoria Vo
2 months ago
5

5 years ago today, I entered this place defeated and broken. The staff here loved me and showed me a way out of addiction through their own testimonies. All the staff here genuinely showed me love and acceptance until I could learn to love myself again. Today, i have a stable job, my kids(living with me), and a life i love all thanks to this place that saw something in me that i could not see in myself. Thank you all for saving my life.

Gilbert Ordonez
2 months ago
5

Tasheena Lancucki
2 months ago
1

I volunteer at one of the facilities as well as my boyfriend is an employee here. One of the clients has had an issue with him since he walked through those doors and had been gunning for him ever since. During a mandatory room walk that same client walked into his room during which my boyfriend was taking away clients belongings that aren t allowed in their rooms. Client starts screaming at my boyfriend and my boyfriend tells him you need to calm down and walk out before this escalates and I have to kick you out client then tells him that my boyfriend threatened him and he was going to call HR. Now my boyfriend got written up for doing his job because corporate doesn t even investigate the situation that happened. Let s do our jobs so that this doesn t happen again corporate!!! Let s do better for future clients & employees!

Michael Dunn
4 months ago
5

If you or someone you know is tired of the cycle of addiction and ready to make a change in the way you think. This is the place to get the tools to do that.

Laura Nicholson
5 months ago
5

Sarah Bush
6 months ago
5

Crystalbelle Barrett
6 months ago
1

Sent husband there after I FINALLY convinced him to go, and an employee (who'll remain nameless) told us they accepted his insurance and when he got there and they made him wait for hours and hours so he's nice and sick . Then tell him oops we don't accept that kind. Sorry. And that's it. Wow. Pro-fes-ion-al...

Roy Garcia
6 months ago
5

Gary B
6 months ago
5

This place creates men. Keep up the good work!

Jasmin Salazar
6 months ago
1

I was enrolled in the outpatient program and I was going to virtual classes to be proactive in my sobriety so I wasn t going to class because I was on probation I wanted to be involved to prevent relapsing anyway my case manager was Diane Vaccaro who unfortunately violated my hippa rights by sharing my personal information with a someone s probation officer that is involved in the program who is a complete stranger to me I have no probation officer I was not in the program for legal reasons so I don t understand why she is sharing my private information with people who I have absolutely no ties to honestly if my personal information is being discussed and shared with strangers who s to say she won t give your information out as well I am definitely going to file a security complaint with the Office of Civil Rights for this it s really disappointing that I couldn t trust this program to help me that I ve heard so many great things about and now I have to start over somewhere else it s already hard to try and find a good program to get involved in and successfully reach my goals to maintain my sobriety so I m really upset that my personal information was compromised I guess you can t even trust the places you go for help these days I do not recommend Diane Vaccaro for a case manager if you get into this program it s really not safe.

Response from the owner6 months ago
We're sorry you had a negative experience at one of our treatment centers and we take any concerns seriously. We encourage you to reach out to our compliance team so they can look into this further. Thank you.
Eddie
7 months ago
5

Che Tafoya
8 months ago
5

I have struggled with addiction for many years. When I arrived at Crossroads I was beaten and demoralized. Zero self esteem. Immediately the staff here made me feel welcomed and valued. There is a gentleman by the name of Zak C. who talked to me about my situation and helped me get accepted into detox and and treatment. He deserves a raise. Very professional and inviting. Thank you Zak and thank you Crossroads

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