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Crossroads – Back Cove Women’s Residential

71 US Route One, Suite E Portland, ME 04074
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About Crossroads – Back Cove Women’s Residential

Crossroads – Back Cove Women’s Residential, located in Portland, Maine is a non-profit alcohol and drug rehab that offers treatment for a variety of substance abuse addictions including alcoholism and co-occurring mental health disorders. They offer residential care providing long term support for addiction recovery. Additional levels of care offered include relapse prevention and 12-step therapy.

Specialty rehab programs at Crossroads – Back Cove Women’s Residential include tailored care focusing on women’s specific needs and experiences.

Patients at Crossroads – Back Cove Women’s Residential will find the residential setting creates an immersive environment promoting full engagement in recovery away from daily triggers and the private rooms that give personal space for reflection and undisturbed rest during treatment. For recreation, patients can use the yoga studio to work on active mindfulness and improve flexibility, unwind in the rec room after a lengthy day of therapy, or use the acupuncture room to support holistic recovery.

Crossroads – Back Cove Women’s Residential has received accreditations from CARF and The NAATP.

Latest Reviews

Leo Barter
4 months ago on Google
1
(Posting under boyfriends name for privacy) This was NOT the place for me. All females living together, lots of fighting and cliques.. certain staff were just rude. No caffeine, no sweets but LOTS of bread.. bleh you pretty much sit in groups all day long, i had broken ribs i was very uncomfortable, they did nothing to help make me more comfortable.. i felt like i was in prision! I opted to leave, they didnt allow me to call for a ride, i was made to pack my things in 10 mins and out the door. I was also not allowed to remain in the parking lot while i waited for my ride, i had to literally stand in the breakdown lane in the road for 2 hours in 20 degree weather while i awaited my ride! Absolutely ridiculous! I came home and have been doing great with iop.. id seriously consider other places if i were you!Oh yea, and i was offered drugs twice while i was there! They dont check you very well, so easy to bring drugs into the place!
B Owen
5 months ago on Google
5
I would Definitely recommend crossroads for anyone who is seeking help on their recovery journey. The staff are compassionate and caring. From my experience it is a safe judgement free place to get your life back on track.
Jennifer Cobb
5 months ago on Google
5
I would highly recommend Crossroads residential rehab program, they have been welcoming from the time you walk through the front door here to help you at your lowest and bring you to your new high points. Staff is amazing and always there to support you with all and any needs. My experience at Crossroads has truly been life changing. I would recommend Crossroads to any woman looking to change their life for the better.
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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7.2 / 10

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

monthly iconMonthly

Addiction Treatments

Levels of Care

inpatient iconInpatient
Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.
12-step icon12-Step
Over the years, 12-step work has become an integral part of addiction recovery. Women in the Back Cove Women’s Residential Program attend daily meetings either in-house or within the community. This helps to familiarize them with the program and start building connections with Back Cove peers and the recovery community. Attendance at 12-step meetings typically becomes a regular part of recovery even after residential treatment, so early involvement sets women up for success after treatment. Family members also become familiar with the program through Al-Anon meetings held during family days.
aftercare iconAftercare Support
Recovery is a lifelong process taken one day at a time. To support their clients in maintaining and staying active in their recovery, Crossroads created the Crossroads Alumni Association (CAA). There are local chapter meetings for graduates of the Back Cove Women’s Residential Program and a variety of CAA-sponsored events throughout the year. Current and future alumni can engage in fellowship and fundraising activities to support their recovery and the Crossroads program. In addition, outpatient clinicians are available for follow-up care.

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

Drug rehab in Maine is the process of helping someone learn how to live without the use of substances. Professional staff provide treatment to address the various issues of addiction. Methods often involve medication, counseling, and evidence-based therapies.

Dual diagnosis is also commonly referred to as having co-occurring disorders. Simply put, this means that a substance use disorder and mental health disorder are present together. A client may be struggling with drug addiction or alcoholism, but this could be in conjunction with depression, anxiety, bipolar disorder, obsessive compulsive disorder (OCD), post-traumatic stress disorder (PTSD) or another mental health condition. The presence of these co-occurring disorders can make achieving and maintaining recovery more difficult due to the interrelated nature of the conditions. Dual diagnosis treatment at Crossroads provides clients with the comprehensive care they need to manage both substance use and mental health disorders. A tailored plan is developed that addresses the physical, mental, emotional, and social impact that a dual diagnosis can have on a client’s life

Substance rehabs focus on helping individuals recover from substance abuse, including alcohol and drug addiction (both illegal and prescription drugs). They often include the opportunity to engage in both individual as well as group therapy.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Back Cove Women’s Residential Program also offers Equine Assisted Therapy once a week. Interacting with the horses allows women to understand their own behaviors and relationships, build trust and overcome fears. Horses can teach them to read non-verbal cues more effectively, become more assertive, exert leadership, solve problems and work as part of a team.

In addition to individual and group therapy sessions and wellness services, Back Cove Women’s Residential Program also offers women an assortment of recreational activities. The facility is within walking distance to Back Cove trail, a 4.2 mile loop where women can walk or run while taking in the Portland skyline. There are also seasonal activities offered to promote physical activity and positive mental health.

Addiction and behavioral health issues affect more than just the person in treatment. They affect the entire family. Back Cove encourages family involvement and provides support to help everyone be more successful. Family members are connected with a family clinician who provides weekly updates during treatment and follow-up for six months after treatment has been completed. Family members are an integral part of recovery and are supported in understanding how a loved one’s addiction has affected them and how they can be proactive in recovery and set healthy boundaries. Group therapy sessions with family members of clients are offered, as well as Al-Anon meetings and family therapy sessions with their loved one.

Communication and support are two key areas of addiction recovery. Through group therapy and relationship building activities, women learn how to express themselves more effectively and build connections with staff, other clients, and family members. They can feel safe in a judgment-free, respectful environment surrounded by other women. Group therapy encourages women to share their stories so that they realize they are not alone and others have gone through similar situations. Group therapy topics include early recovery skills, mental health topics, relapse prevention, managing emotions, the medical aspects of chemical dependency, trauma, nutrition for sobriety and spirituality. With a vast array of topics and supportive engagement, women develop a greater sense of self and respect for other women.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Women will work closely with a registered dietitian to address their nutritional needs. The dietitian will create a well-balanced, seasonal menu that meets the needs of women in early recovery. Furthermore, their dietitians run a group on healthy eating in recovery to support continued good nutrition and healthy decision making.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Amenities

  • home-setting iconResidential Setting
  • spa2 iconYoga Studio
  • private-room iconPrivate Rooms

Staff & Accreditations

Staff

Shannon Trainor, LCSW, CCS

CEO

Mary Anne Roy, Psy.D., CCS

Chief Clinical Officer

Jonathan C. Fellers, MD

Medical Director

Deborah M. Giacomantonio, CPA

Finance Director

Accreditations

The Commission on Accreditation of Rehabilitation Facilities (CARF) is a non-profit organization that specifically accredits rehab organizations. Founded in 1966, CARF's, mission is to help service providers like rehab facilities maintain high standards of care.

CARF Accreditation: Yes

The National Association of Addiction Treatment Providers (NAATP) is a professional association that represents organizations in the field of addiction services. Founded in 1978, NAATP's mission is to advance addiction services and ensure that high-quality addiction treatment is available and accessible.

NAATP Member: Yes

Contact Information

Phone icon (207) 773-9931
Building icon

71 US Route One
Suite E
Scarborough, ME 04074

Rehab in Cities Near Portland

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Reviews of Crossroads – Back Cove Women’s Residential

3.6/5 (41 reviews)
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Google Reviews

3.6 (41 reviews)
Momma Hen
4 weeks ago
1

I would have rated this zero stars but that's not an option. Do not take an Eating Disorder patient to this place! The trauma this "program" caused my daughter is irreversible. If this review stops one person from making the mistake of putting a loved on in this facility, it was worth making.

Hayley Brooks
2 months ago
4

Lina Fallon
2 months ago
5

When I walked through the doors at Crossroads for residential treatment, I was dying—inside and out. Addiction and an eating disorder had taken everything from me. I was exhausted, hopeless, and scared. I didn’t know who I was anymore, and I didn’t believe I could be saved. But slowly, with the unwavering support of the clinicians, psychiatrist, nurse, dietitian, and every member of the staff, something inside me began to shift. For the first time in a long time, I felt seen. I felt cared for. And I started to believe that healing was actually possible. Residential treatment gave me what I needed most: safety, stability, and space to breathe. I was taught the foundations of DBT and CBT, and I was given healthy, practical coping skills—tools that I still carry with me every day. My 1:1 sessions with my clinician and dietitian helped me uncover pieces of myself I’d buried for years. I was met with kindness, not judgment. Compassion, not shame. And that changed everything. When I moved into PHP, I continued learning how to live again. I started facing my trauma head-on and finally began to understand just how deeply it had shaped my relationship with substances, food, and myself. That insight was painful—but it was also freeing. IOP supported me as I began stepping back into the world. It was scary, but I wasn’t alone. Crossroads gave me a soft place to land while I figured out how to walk through life on new, steadier legs. Even now, I continue to meet with my clinician weekly, still learning, still growing. The truth is, Crossroads gave me more than treatment—they gave me my life back. In the year since I arrived, I’ve changed in ways I never thought were possible. I’ve discovered who I am beyond my pain. I’ve built a new identity, one that’s no longer defined by alcoholism and anorexia. For the first time in my life, I feel safe in my body and in the world. I am endlessly grateful. Crossroads didn’t just help me recover—they helped me come home to myself. And I truly mean it when I say: this program saved my life.

Laura Merten
3 months ago
5

Response from the ownerInvalid relative date format:
Thank you Laura!
Leo Barter
5 months ago
1

(Posting under boyfriends name for privacy) This was NOT the place for me. All females living together, lots of fighting and cliques.. certain staff were just rude. No caffeine, no sweets but LOTS of bread.. bleh you pretty much sit in groups all day long, i had broken ribs i was very uncomfortable, they did nothing to help make me more comfortable.. i felt like i was in prision! I opted to leave, they didnt allow me to call for a ride, i was made to pack my things in 10 mins and out the door. I was also not allowed to remain in the parking lot while i waited for my ride, i had to literally stand in the breakdown lane in the road for 2 hours in 20 degree weather while i awaited my ride! Absolutely ridiculous! I came home and have been doing great with iop.. id seriously consider other places if i were you! Oh yea, and i was offered drugs twice while i was there! They dont check you very well, so easy to bring drugs into the place!

B Owen
6 months ago
5

I would Definitely recommend crossroads for anyone who is seeking help on their recovery journey. The staff are compassionate and caring. From my experience it is a safe judgement free place to get your life back on track.

Response from the ownerInvalid relative date format:
Thank you B. We value your trust in us and our clinical services.
Jennifer Cobb
6 months ago
5

I would highly recommend Crossroads residential rehab program, they have been welcoming from the time you walk through the front door here to help you at your lowest and bring you to your new high points. Staff is amazing and always there to support you with all and any needs. My experience at Crossroads has truly been life changing. I would recommend Crossroads to any woman looking to change their life for the better.

Response from the ownerInvalid relative date format:
Thank you Jennifer! Your feedback is most welcome and we appreciate you taking the time to complete this survey.
Toney Johnson
6 months ago
5

Crossroads has been a really great opportunity to grow as a person and grow with your social abilities! Really helps you come out of your shell, especially with the help of the lovely staff!!! You are NOT alone and if you are are stuck or don't know what to do. Crossroads and staff tries to help give you a sense of purpose and meaning. At the end of the experience, you can see what a turnaround from the time you come in vs the time you leave, a total 360. You see your fellow sisters in the program and you can really see everyone blossom 🌸.

Lindsay
6 months ago
5

I first came to Crossroads in 2019, and for a first time attending a rehab, I'm glad this was my choice. The facility is very homey and comfortable. Everything is provided except for clothing and personal hygiene products. Structured groups and evening AA/NA meetings in the sober community. The only disappointment was decaf-only coffee and no candy allowed. When I returned for a second time in 2024, everything was mostly the same except COVID had eliminated meetings in the community and were replaced with in house speakers. If you're on the fence about attending treatment, give Crossroads a call. Their super helpful, compassionate staff will walk you through the process, answer all your questions, and make you feel welcomed from the first hello. You'll feel like it was the right choice for you, just like I did!

Kayla Libby
6 months ago
5

My personal experience from being at Crossroads in Windham, Maine is that it is an amazing place to get sober. They are a well rounded program. They were able to accommodate even my DHHS visits with my 13yr old son. They make sure that every single female that enters there program has a place to go before they leave the program. When we leave the program they help us with IOP and an aftercare plan along with offering help and programs to our loved ones battling the disease of addiction as well.

Maria Ryder
6 months ago
5

Crossroads is a amazing place. the staff is always there when needed..day and night great program and place.

E J
6 months ago
5

Crossroads and their staff provides amazing and well rounded support for a multitude of different addictions and process addictions, by providing a safe environment, structure , consistent routine, learning programming and a community of women who are all working to build a strong foundation in recovery. The women and staff stop at nothing to provide resources and support for any obstacles or barriers that may come up, personal, legal or health wise. Excellent care and supportive staff!

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