Comprehensive Mental Health Services

17844 East 23rd Street Independence, MO 64057

Inpatient

Outpatient

About Comprehensive Mental Health Services

Comprehensive Mental Health Services is a behavioral health provider that offers substance abuse treatment in Independence, Missouri. They’ve provided trauma informed care for adults, families and children for over 60 years. The staff members treat patients with evidence-based practices and tailor their services to each individual’s specific needs. Clients can receive treatment through outpatient (OP), and peer support services. CMHS also provides medication assisted treatment (MAT) and the CSTAR Program.

The CSTAR program is an outpatient substance abuse program that’s geared specifically towards adolescents between the ages of 12 and 18. These services are given after school hours during the school year and two to six p.m. in the summer.

Another unique service at this facility is the Healthcare Home service. Clients receiving this service will have regular assessments from a nurse care manager to ensure they’re achieving wellness goals. They’ll also get assistance with managing health conditions, help with accessing a family doctor, and access to a wellness coach who will provide health education. Persons with a severe mental health condition, such as substance abuse disorder, are eligible for this program.

The medications that are used for medication assisted treatment (MAT) include acamprosate, buprenorphine, and naltrexone. Each of these medications is designed to treat either opioid addiction, alcohol addiction, or both.

Clients who choose to participate in the peer support services can receive assistance and support from individuals who’ve been successful in recovering from addiction. Recovery coaches are trained to encourage and model recovery from substance use in a way that’s specific to the needs of the client.

Latest Reviews

Susan Miller

1 week ago on Google

They were bought by Burrell Healthcare 2 years ago. I've had 4 case managers and 4 doctors in 5 years. The meds that were working for me and had me feeling well were monkeyed around with each time a new doctor thought they were better and had better ideas than the last one. How I felt about it meant zero. I've had 1 terrific case manager and 3 that need to work in another field. I'd look carefully for another place before resorting to this impersonal, non-responsive "healthcare facility." There are a few really great people, but unfortunately they're never the ones you need when there's an issue -- and there's ALWAYS an issue, and they're always big issues that wind up making your mental health worse. Nothing is ever corrected for the next time, and I would strongly urge you to avoid them. I have gone days without my medicine on more than one occasion for more than 3 days for no other reason than the snail pace and nonsense excuses of the medical staff. Three times in the past 8 months I showed up for my scheduled appt only to be told that the doctor wasn't there that day and I had to be rescheduled. This list could fill up pages with many, many issues of all types. They're going to push the big pharma drugs on you, even if you want to keep things minimal and regardless of what's been working for you; trust me they'll change it. I've never written a review this scathing about any company, and I feel bad for the few friends I have there that have tried to help me. Unfortunately, however, my overall experience has been dismal and this past week became worse. If anyone knows of a private office that will take MCD at this point, please let me know, and don't even consider CMH. You'll hate it there. (And btw, the responses you'll see here from some faceless employee that apologizes for the many bad reviews you will read here can be safely ignored. They DON'T have a "we'll fix it" crew. I've read that people have been treated like they were unsophisticated, uninformed, and had no right to question a doctor or nurse. That's exactly what your can expect.)

Aaron R

1 month ago on Google

The fact that this is walk in only is mind blowing. How do you expect people to wait 2+ hours on a walk on bases? Especially those who work or that are elderly. There should be an appointment system.

Response from the owner4 days ago

Thank you so much for the feedback, Aaron. The wait time can be long at times due to the volume of people that need help. I will tell you that over years of doing an appointment-based system and studying research, it made sense for us to go to a walk-in model so that people could get same-day help rather than having to wait for days. It has its challenges and we are always grateful for feedback like yours so that we can continue to look at how to improve our walk-in services.

Ezra Ethetton

1 month ago on Google

This is an incredible resource for mental health in Jackson County. I ve utilized their services and despite some communication issues, they are always so kind and accommodating. Many negative experiences I see are from people already dealing with a lot of stress outside of this facility, and aren t patient going into it.Like other bureaucratic services, it helps going into this place with a mindful and patient attitude, if you can.

Response from the owner4 days ago

Thank you for the thoughtful review, Ezra. We really appreciate it. We are grateful for all feedback as it helps us better our services and it is always nice to hear when we have been effective in helping.

Rehab Score

Our Methodology

Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full Methodology

7.4 / 10

Gallery

Comprehensive Mental Health Services MO 64057

The facilities at Comprehensive Mental Health Services in Independence, MO 1

Location

Accepted Insurance

Comprehensive Mental Health Services works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Blue Cross Blue Shield

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

Outpatient

Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

Inpatient

Inpatient rehabs provide a safe, supportive environment for clients to focus on their recovery secure from outside distractions, stressors, and triggers. Clients receive housing, meals, and intensive clinical supervision. They also engage in extensive addiction counseling, often including group and family therapy. Many programs prioritize recovery-focused life skills training to support clients' reintegration into their home, workplace, school, and community. Evidence-based holistic therapies, such as yoga, acupuncture, meditation, hypnotherapy, or animal therapy, may also be provided.

Intensive Outpatient

Intensive outpatient programs provide an intermediate level of care, often supporting clients' transition from inpatient rehab to outpatient treatment. Most IOP programs require a minimum of nine therapeutic hours weekly, but clients may receive up to 20 hours of care, with the intensity and frequency of care declining as clients grow stronger in their sobriety. Intensive outpatient treatment generally combines addiction counseling, recovery education, holistic therapies, and, for some, medication assisted treatment (MAT).

Treatments

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

Young Adult Program

Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Adult Program

Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.

Clinical Services

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Amenities

Residential Setting

Accreditations

The Commission on Accreditation of Rehabilitation Facilities (CARF) is a non-profit organization that specifically accredits rehab organizations. Founded in 1966, CARF's, mission is to help service providers like rehab facilities maintain high standards of care.

CARF Accreditation: Yes

Contact Information

(816) 254-3652

Website

17844 East 23rd Street
Independence MO, 64057

Get Help Now - 816-892-9904

Who Answers?

Fact checked and written by:

Eric Owens

Edited by:

Peter Lee, PhD

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Reviews of Comprehensive Mental Health Services

2.4/5 (93 reviews)

Google Reviews

2.4 (93 reviews)

1 week ago

Mariel Sands

1 month ago

Response from the owner3 weeks ago

Thank you so much for the feedback.

vanessa

Response from the owner1 month ago

Jeannette Erwin

2 months ago

These professionals are so nice and patient so kind and I'm so grateful that I found this location because it really is providing assistance.

Response from the owner2 months ago

We are grateful that we were able to be there for you to meet your needs. Thank you for the feedback and thank you for trusting us to help.

Leah Kent

3 months ago

Worst rapid response team everThey are not professional the women that run. The rapid response team are trashy and rude. They talk bad about the clients in front of other clients. They also laugh at you on the phone when you call during a crisis.You need new employees and training in crisis response.

Response from the owner3 months ago

We are sorry that you experienced this and appreciate your feedback. We will share this with the appropriate leadership staff as we are always wanting to improve our service delivery to the community.

Jesus take The wheel (Anonymous)

This place should be shut down. It's a joke.

Thank you for your feedback.

Chris V

Waited on the wait list for almost a year, had my first therapy appointment on a monday & it went well, had a follow up appointment that next monday but was told when I arrived that my therapist had quit working for the company. About a month & a half later & a lot of calls to higher ups I was finally able to get another appointment with somebody else, arrived at the building I was told to go to 15 minutes before my appointment & was told 5 minutes before it was supposed to start that the therapist I was supposed to see was at the other building on the other side of Independence & i couldn t make it in time. VERY frustrating having your mental health played with by mental health care providers. Sad.

We are sorry this happened to you Chris, especially after waiting so long to see a therapist. We hope that you plan on continuing to see the new therapist despite the frustrations that have happened as we do want you to get the help for your mental health services that you need.

Beth Dye

We saw Dr Matt his behavior was unacceptable he was condescending to me as the adult with my child and dismissing told us to return when my 16yo could tell the truth he didn t want to listen he just seemed angry and annoyed that he was there and that he had to deal with a teenager with extreme issues, the reason we were there! If he is having a bad day he should have cancelled his appointments and went home to get his head straight. I mentioned a word noncompliance and he informed me that term is no longer appropriate my therapist said it is used all the time to end this is we will and can not recommend your place for mental health care

Thank you for sharing your experience with us as it is important to hear where we need to address and improve the care that we give to those who come to us for help. I will share this with the leadership over this area in our agency so that they can address it.

B S

4 months ago

This place sucks! Never keep my appointments. Keep me waiting for 30 mins or mire before an explanation of why my appointments were cancelled. DONT GO HERE! Youve been warned.

Response from the owner1 year ago

We are so happy to hear that, Bobbi, and thank you for the kind words. It is definitely a collaborative effort with the people who come to us for help and it is important that we keep growing in our ability to meet the needs of the community we serve. Thank you.

Linda Daily

I can t tell you how upsetting our latest, and last, visit to this establishment has been. We will not be returning. The therapist we have been working with has recommended a psychiatrist who actually will treat my grandson for what his problems are, ADHD & tremendous anxiety. Found out today, this clinic (their term not mine) isn t even able to diagnose him! What are we doing here then? His doctor does not listen, obviously since she asked him four times in a telehealth call how often he sees his therapist. I tried to tell her his PCP was wondering about prescribing a different med, suggested the med she (his PCP) would like to see him try, & I was met with attitude . She ended up telling me if his neurologist was better able to treat him then we could just go there .No mammmm, I said his personal care physician, we have told you several times (during this meeting) that he has not seen neurologist yet. By this time my grandson was furious, as was I, so I stood up, & he was out the door in an instant. I told her we have taken all the attitude & disrespectful treatment from her we need for this year.She obviously didn t have any notes from previous appointments on her laptop she kept consulting, since she got med dosage wrong in two different Rx .Thankfully, my grandsons therapist has recommended, & we have gotten an appointment with, a specialist in Kansas who will hopefully finally give up on the SSRI meds that don t help him & treat with meds that will help. Don t go here!

Response from the owner4 months ago

I am so sorry about the experience you have had and appreciate you sharing your experience with us. I will pass this information along to the people in our organization who monitor client experience in the hope that this can lead to better quality care.

Overall Experience

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