Rehab.com Support and FAQs

General

Q: How much does Rehab.com cost?

A: Rehab.com is free for patients. We are an advertising-supported online consumer resource that provides information about a variety of rehabilitation and therapy services. We only charge providers if they choose to advertise on Rehab.com.

Q: Is Rehab.com owned by a provider?

A: No. Rehab.com is a privately owned company that is not owned or operated by any provider.

Q: What is Rehab.com’s Privacy Policy?

A: Rehab.com is dedicated to protecting your personal data. Our Privacy Policy contains information about how we collect, use and/or share personal information.

Q: What are Rehab.com’s Terms of Use?

A: Our Terms of Use are a binding contractual agreement between Rehab.com and any users of services provided through the Rehab.com website. These terms govern the use of such services and the Rehab.com website.

Q: Where do Rehab.com calls go?

A: Additional calls to numbers dedicated to specific provider listings will be routed to that provider. Calls to numbers marked with the label ‘Who Answers?’ will be routed to advertisers of the website.

Q: Who can I talk to if I have more questions?

A: If you have an emergency, whether medical, psychiatric or you are considering suicide, please call 911 immediately.

For questions related to partnerships, press, legal matters or otherwise, please email support@rehab.com

Learn more about Rehab.com’s vision and values in the about us section of the website.

For Patients

Q: How does Rehab.com help me find care?

A: Rehab.com provides patients with free information and resources. Our goal is to help you make informed and educated decisions, so you can find the best possible care for you or someone you love.

Please note, however, that Rehab.com: (i) is not intended as a substitute for medical, professional or financial advice; (ii) should not be construed as the provision of medical, professional advice or recommendations; and (iii) should not be relied upon as the basis for any decision or action, including without limitation the diagnosis or treatment of any health problem or condition, the eligibility for or appropriateness of any benefit or service, or the making of any financial decision.

Q: How much can I expect to pay for care and will insurance cover it?

A: If you are a patient, concern over costs is understandable. However, the overall cost of care can vary widely based on many factors. These factors include the type of services sought, program setting and timeframe for care.

With a greater number of options becoming available in recent years, care is generally more affordable than it used to be. Please be aware that many providers accept insurance and you may be eligible for partial coverage if you are not covered in full. Some providers may also be willing to offer flexible payment options, including installments or sliding scale payments.

For Providers

Q: How do I create an account for my program?

A: Start by checking our national directory of rehab centers – many centers already exist in our database. If you can’t find your center, please submit a new listing here to be added to the directory. You can also contact us about premium placement for your listing on city and state pages.

Q: Where do you get the information you have on different providers?

A: We get material from a number of trustworthy public databases, as well as directly from providers across the nation.

Q: If something is inaccurate on my listing, how do I update it?

A: Please fill out the submit listing form and select “Updating Existing” when filling out the info. We’ll match it to your current listing and update any new info provided.

Q: What distinguishes a premium listing from a standard listing?

A: Standard listings are those created by Rehab.com and consist of basic public information (address, contact information, standard description, public YouTube/Vimeo videos, etc.).

Premium listings are given prominent placement on city and state pages, as well as an enhanced listing profile to drive more engagement with your brand. Learn more about how to upgrade your listing to premium.

Q: How do I remove a listing?

A: We do not remove listings from our website. Under Fair Use laws we maintain the right to reprint accurate, publicly available information.

There are a number of policies, regulations, statues, and laws that protect our ability to disclose and distribute information that is publicly available, as well as to publish user-generated reviews and reports. These include trademark law, Anti-SLAPP (Strategic Lawsuit Against Public Participation) statutes and policies, and 47 US Code §230.