Community Support Services – Cross Street

150 Cross street Akron, OH 44311
Outpatient
Community Support Services - Cross Street OH 44311

About Community Support Services – Cross Street

Community Support Services on Cross Street is a Certified Community Behavioral Health Clinic located in industrial Akron, Ohio. They offer behavioral health care services that include treatment for substance use disorder (SUD). They treat people who suffer from SUD and a mental health condition at the same time.

They are a Certified Community Behavioral Health Clinic. They take Medicare and Medicaid. They also have financial aid for people who do not have insurance, or who cannot afford treatment. This aspect ties into their case management outreach programs for homeless and those who lack basic necessities in their community.

You’ll receive a full assessment to determine the level of drugs in your system and the type of treatment that will work best for you. The staff is medically trained and can provide prescription drugs that can help you with withdrawal symptoms and reduce the craving for drugs.

They treat people of all ages at this facility, with special tracks for veterans and seniors. Seniors often become addicted to prescription medications. The staff at the facility is trained in the special medical needs that older people often have. They also have group therapy that is focused on the needs of older people.

You will receive both group and individual treatment. Addiction issues are often the result of a traumatic experience. They offer trauma-informed therapy that will teach you how to reprocess upsetting memories. They also may use behavioral therapy which teaches you to think differently in order to change behaviors that are hurting you.

They have an art therapy program that gives clients the opportunity to express themselves creatively. Artwork can help people deal with the complex emotions that go along with substance issues. Former clients have said that it helped them to build confidence in their own abilities.

Latest Reviews

dejialove
1 month ago on Google
1
Nice place both Sharon case manager and supervisor Sharon was very rude and did not help me with housing and forcing me to pick madline park without telling me details and I did not approve of it I don't like being peer pressure into choosing and place and supervisor made it seem like I'm really missing on golden opportunity again i was left in the dark on details on the place I don't like it. My 2nd time they put me in a makeshift program out of nowhere and Dr swartz and fay Thomas are the worse ppl to have they said I was inept and slow and liar I don't appreciate it this place gets alot of dislikes cuz the staff makes everything into power struggle they will think and act for you example Dr swartz is not good she forces her way and gives you no options to say no..... can we get this place shut down due to fact they don't care about their patients and housing they give madaline park is terrible they have no thermostat and use control by fear ppl living here I'd been here for year I hate it would not reccomended ppl using css or madaline park shitty service
Sandesha
1 month ago on Google
1
I have been calling for multiple month unable to get someone on the phone or to call me back
Quentin Bailey
1 month ago on Google
1
Called for help and they did not help. Went to the appointment to complete the intake process and was told that they could not help me. I do not understand.
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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7.3 / 10

Location

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

Treatments

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Nicotine Replacement Therapy (NRT) is a way of getting nicotine into the bloodstream without smoking. It uses products that supply low doses of nicotine to help people stop smoking. The goal of therapy is to cut down on cravings for nicotine and ease the symptoms of nicotine withdrawal.

Nutrition therapy, aka medical nutrition therapy (MNT), is a way of treating physical, emotional, and medical conditions through diet. Specific dietary plans are designed by professional nutritionists or registered dietitians, and patients follow them in order to positively affect their physical and mental health.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Staff

Robert Stokes

President & CEO

loriLee Stein, EMBA

CFO

Kendrick Bashor, MD

Primary Care Medical Director

Michael Gaffney, APR

Director of Marketing and Development

Jon R. Garey, MSCIS

Director of Information Technology

Cindy Johnson, RN

Director of Nursing

Kimberly Meals, MEd, LPCC-S

Chief Clinical Officer

Eileen Schwartz, MD

Medical Director, Psychiatry

Douglas A. Wagner, MS, SPHR

Director of Administration

Contact Information

Phone icon (330) 253-9388
Building icon

150 Cross street
Akron, OH 44311

Fact checked and written by:
Eliza Gale
Edited by:
Peter Lee, PhD

Reviews of Community Support Services – Cross Street

2.3/5 (50 reviews)
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Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

2.3 (50 reviews)
dejialove
1 month ago
1

Nice place both Sharon case manager and supervisor Sharon was very rude and did not help me with housing and forcing me to pick madline park without telling me details and I did not approve of it I don't like being peer pressure into choosing and place and supervisor made it seem like I'm really missing on golden opportunity again i was left in the dark on details on the place I don't like it. My 2nd time they put me in a makeshift program out of nowhere and Dr swartz and fay Thomas are the worse ppl to have they said I was inept and slow and liar I don't appreciate it this place gets alot of dislikes cuz the staff makes everything into power struggle they will think and act for you example Dr swartz is not good she forces her way and gives you no options to say no..... can we get this place shut down due to fact they don't care about their patients and housing they give madaline park is terrible they have no thermostat and use control by fear ppl living here I'd been here for year I hate it would not reccomended ppl using css or madaline park shitty service

Sandesha
1 month ago
1

I have been calling for multiple month unable to get someone on the phone or to call me back

Quentin Bailey
1 month ago
1

Called for help and they did not help. Went to the appointment to complete the intake process and was told that they could not help me. I do not understand.

Ryan Scanlon
4 months ago
1

Very poor service. They do not care about clients needs. It's impossible for someone with even mild SUDs or MIs to navigate their systems.

Melissa Mae
4 months ago
1

Dr Schwartz is the worse psychiatrist in female that I have ever had. She forces me shot form medication that I can't handle the side effects and threatens me on calling the police on me if I don't take it. She's over medicating me and it is hard to function with day by day activity.Css is hardly around when I need them. I suffer through PTSD and anxiety,but the abilify shot is making me very bipolar.I think she got her degree from a fiddle faddle box. Because cracker jacks are way to cool to be associated with her.Therefore no one is available when I need them. What is the Warrior Princess of Christ chop liver? I don't go well with your Brussel sprouts; Css? Why the hell am I always on the back burner along with 100s?I lovee the clients though. They all great me with hugs.Why does css overmedicate their clients and go by Dr's and not their issues? Why is community support services gives medications that makes us break the law?Please answer these questions and thanks.Community support services did nothing but damage my mental health and turn people against me.It needs shut down cuz all they care about is taking a fun loving girl, making her head felt like mashed potatoes and torturing her.

Elissa Ramsey
6 months ago
5

My case manager is so supportive and has been there for me for three years now! My psychiatrist is also very nice and knows me well. I love the fact that I can have my pcp in the same building as my psychiatry! I also love being able to pick up my prescriptions immediately after they are prescribed in the same building! Wonderful place!!

Heather Deubreau
7 months ago
1

This place honestly sucks. They don't want to help anyone here, this is a helpless place. I missed my appointment, called to reschedule and said I had a severe mental health concern and felt suicidal. They scheduled me a whole month out so it got me into legal trouble because they refused to help me.

Milo
7 months ago
1

This place is terrible and unprofessional.

John Withington
9 months ago
5

People here are very helpful. The Dr's are great. Highly recommend them.

Mitchell Redeker
9 months ago
1

Gabrielle Bennett
1 year ago
5

Tyeashea Taltoan
1 year ago
1

I put in a green sheet in 2 weeks ago still haven't got no money i will be down there today and I'm going to act a fool about my money y'all don't who y'all dealing with

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