Community Medical Services

2814 S 108th St West Allis, WI 53227
DetoxInpatientOutpatient
Community Medical Services West Allis WI

About Community Medical Services

Located in Milwaukee, Wisconsin, Community Medical Services has outpatient addiction treatment services for adults. Here you’ll find a holistic approach to treating substance abuse that includes counseling, medication assisted treatment, and peer support. A specialized program for pregnant women with opioid addiction helps provide prenatal care and medication assisted therapy in a safe environment.

Through individual and group counseling, you’ll engage in an individualized treatment plan and develop healthy coping skills. Integrated peer support is a part of support groups, correctional health, and community outreach. Methadone, buprenorphine, and naltrexone medications are used to treat withdrawal symptoms and help reduce drug cravings. Medication treatment at this organization is also personalized, meaning medication recommendations are made based on your unique needs and lifestyle. The goal is to find the best treatment for your recovery journey.

One notable thing about Community Medical Services is that they developed an app called Recovery Connect. Through the app you’ll be able to communicate with your counselor, track your goals, and stay accountable. You can log your thoughts and triggers, as well as receive counselor support at the moment when you need it most. The app is free of charge.

CMS supports pregnant inmates in the local prison system by giving them screening for opioid use disorder, peer support and education, and care coordination. They also deliver medication and counseling services.

People who’ve received services at Community Medical Services say this is an amazing clinic with a wonderful staff. Another former client said this facility saved their life.

Latest Reviews

Mommy St. John
1 month ago on Google
1
Now to be honest, I ve only been to two clinics in my lifetime. I belonged to CMS West Allis for about 3 years and finally gave up on them and went to ASAP down the road over a year ago. What a difference. CMS will cancel appointments on you and never notify you that you don t have to come (I am a phase patient, so half the time I went was for appointments and not dosing). This new clinic will actually call you to reschedule instead of having you show up for no reason. Dosing wait times can be ridiculously long most of time at CMS. I thought that was normal at every clinic until I changed clinics now I never wait over 7 minutes to get my bottles (and that s on the long side of wait times). Seeing a nurse for your dose will never be completely private at CMS. The dosing stations are just separated by a thin wall and no door, so you can hear everything going on around you with the other patients seeing different nurses. At my new clinic, you go into individual private rooms to see the nurse for your dose and you can t hear the other patients or their business (privacy at a medical facility amazing!). Over the three years I was at CMS, employees came and left like it was going out of style. By the time I left, only one employee had been there longer than me (Dr Rosie you were awesome and caring, I must admit). I had a total of 6 or 7 different counselors in that time period and there was over a year where I didn t even have a counselor assigned to me. My last counselor I had before I left was the first and only counselor I had that seemed to care (thank you Sarah). For comparison, I have had one counselor the whole time I ve been at this new clinic. But that last 10 months I was at CMS was hell. Mistakes were made non stop starting at the beginning of 2023 and trying to get someone to fix them and give me a straight answer as to why they were happening was impossible. It s amazing how I changed clinics and all of these mistakes and improperly run tests stopped. When CMS s own employees recommend to you to leave that clinic and go somewhere else, that should tell you something. I was given that advice about a year into my 3 year stint there and I should ve taken that advice then. It would ve saved me a lot of headaches and anxiety. What actually finally prompted me to finally write this review was I received an appointment reminder text from CMS this morning letting me know I have an appointment with a nurse practitioner at the end of this month. I haven t been a patient there for over a year, so how I have an appointment scheduled is beyond me. I called up there to cancel it so someone else who needs the appointment slot could have it, but no one there could answer why I was being scheduled for random appointments or getting messages from them (go figure). I could honestly keep going and listing complaints about CMS, but I think you get my drift. So for those of you at CMS that are happy there, I m glad it s working for you. But if you re ready for a change (or you re new and wanting to start at a clinic), just know that there are better clinics out there.
Kristen Redmond
2 months ago on Google
5
This place saved my life! They really care like all other providers should.
Richard Olson
3 months ago on Google
5
The best Clinic ever, amazing staff, always extremely clean, Rebecca and Mark and Marvin are all amazing counselors. The doctors are awesome as well! Rosie, Dan, and Mai are some of the best people I ve had the pleasure of speaking with!All the nurses are sweethearts as well! Julie and Terry always go above and beyond! Even their security are all amazing people! Shaun rocks!It s nice to have a clinic with this much support, full of loving and considerate staff who genuinely care about their clients and go above and beyond for everyone.Positive environment that always boosts my mood every time I come here. I couldn t be happier anywhere else! I always leave with a smile on my face after every interaction with the staff here!I couldn t recommend a better clinic for treatment.
Response from the owner3 weeks ago
Hi Richard, thank you for your kind words and glowing review! We're delighted to hear that our staff, including Rebecca, Mark, Marvin, Rosie, Dan, Mai, Julie, Terry, and Shaun, have made such a positive impact on your experience. It's wonderful to know that our supportive and caring environment boosts your mood. We truly appreciate your recommendation and are grateful to have you as part of our community.
Rehab.com icon

Rehab Score

Question iconOur Methodology
Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
Gauge icon
9.3 / 10

Location

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
inpatient iconInpatient
Inpatient rehab is designed to stabilize clients who are exiting detox or those who are in some form of crisis. They are an important preliminary step designed to prepare clients for outpatient, sober living, or community-based care. Clients live at the treatment center and engage in intensive addiction counseling. Group and family therapy is common. Many programs also emphasize recovery-focused life skills training to support clients' sustained sobriety. Some programs offer evidence-based holistic therapies, such as meditation.
sober-living iconSober Living Homes
Individuals staying in a sober living home in Wisconsin benefit from support and friendship with others in recovery. They're also encouraged to continue rehab through support groups and outpatient treatment. Halfway house residents further benefit from increased responsibility and mutual accountability that helps them practice recovery skills. Their time at a sober living home prepares them to transition back to regular life after treatment.
24-hour icon24-Hour Clinical Care
24-hour clinical care in Wisconsin is an essential safety protocol during addiction treatment. Medical staff provides treatment to address withdrawal symptoms and other health issues. Mental health professionals are available to address co-occurring disorders or other psychological concerns. Other resources may include family counselors, case managers, and nutritionists.
medically-assisted-detox iconMedically Assisted Detox
Medical detox involves weaning your body off drugs and/or alcohol in an inpatient setting, and is often the first step in addiction recovery. Quitting alcohol and certain drugs (like benzodiazepines or opioids) can cause dangerous side effects once you have become physically dependent. In medically assisted detox, a team of on-site healthcare professionals will work to keep you safe and comfortable during this process. Additionally, they may administer medications when needed to alleviate any withdrawal symptoms.

Clinical Services

As a form of substance use treatment, cognitive behavioral therapy in Wisconsin offers several advantages. The duration of this talk therapy is typically 20 sessions or less, so it can be more affordable, with quicker results. It's also offered in multiple formats, so it can be tailored to meet individual needs.

Conflict resolution and stress are common triggers for addictive behavior. Within a group therapy setting, participants learn to practice essential skills to improve relationships, manage conflict, and reduce stress. Each of these is a crucial factor in maintaining recovery.

Individual therapy offers you a tailored approach to treat drug addiction. This focuses on your unique needs and offers you personalized support outside of a group setting. You begin to understand what triggers your addictive behavior and develop coping skills that can support your recovery.

When conducting motivational interviewing in Wisconsin, therapists engage with their clients as equal partners. They don't provide unsolicited advice or confront clients. Instead, they ask questions and listen, with the goal of empowering clients to recognize any need for change and their ability to make those changes.

Trauma therapy gives you the opportunity to understand and manage the emotional and physical responses that often follow witnessing or experiencing a traumatic event. Working with an experienced and trained therapist, you can process the events of the trauma and develop healthier coping strategies to reduce your symptoms.

During couples therapy, you will engage in activities that promote forgiveness, healthy communication, and understanding. You'll receive "homework" to practice these skills during the week between sessions. Couples therapy typically lasts around 12 weeks.

One focus of family therapy is to create a network for the individual in recovery. Families must identify dysfunctional patterns and develop healthier ways of interacting. This can significantly improve their loved one's treatment outcome.

Amenities

  • home-setting iconResidential Setting
  • private-room iconPrivate Rooms

Accreditations

The Commission on Accreditation of Rehabilitation Facilities (CARF) is a non-profit organization that specifically accredits rehab organizations. Founded in 1966, CARF's, mission is to help service providers like rehab facilities maintain high standards of care.

CARF Accreditation: Yes

Contact Information

Phone icon (414) 885-3525
Building icon

2814 S 108th St
West Allis, WI 53227

Reviews of Community Medical Services

4.3/5 (58 reviews)
0
Staff
0
Amenities
0
Meals
0
Value
0
Cleanliness
5
43
4
6
3
1
2
0
1
8

Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

4.3 (58 reviews)
Mommy St. John
1 month ago
1

Now to be honest, I ve only been to two clinics in my lifetime. I belonged to CMS West Allis for about 3 years and finally gave up on them and went to ASAP down the road over a year ago. What a difference. CMS will cancel appointments on you and never notify you that you don t have to come (I am a phase patient, so half the time I went was for appointments and not dosing). This new clinic will actually call you to reschedule instead of having you show up for no reason. Dosing wait times can be ridiculously long most of time at CMS. I thought that was normal at every clinic until I changed clinics now I never wait over 7 minutes to get my bottles (and that s on the long side of wait times). Seeing a nurse for your dose will never be completely private at CMS. The dosing stations are just separated by a thin wall and no door, so you can hear everything going on around you with the other patients seeing different nurses. At my new clinic, you go into individual private rooms to see the nurse for your dose and you can t hear the other patients or their business (privacy at a medical facility amazing!). Over the three years I was at CMS, employees came and left like it was going out of style. By the time I left, only one employee had been there longer than me (Dr Rosie you were awesome and caring, I must admit). I had a total of 6 or 7 different counselors in that time period and there was over a year where I didn t even have a counselor assigned to me. My last counselor I had before I left was the first and only counselor I had that seemed to care (thank you Sarah). For comparison, I have had one counselor the whole time I ve been at this new clinic. But that last 10 months I was at CMS was hell. Mistakes were made non stop starting at the beginning of 2023 and trying to get someone to fix them and give me a straight answer as to why they were happening was impossible. It s amazing how I changed clinics and all of these mistakes and improperly run tests stopped. When CMS s own employees recommend to you to leave that clinic and go somewhere else, that should tell you something. I was given that advice about a year into my 3 year stint there and I should ve taken that advice then. It would ve saved me a lot of headaches and anxiety. What actually finally prompted me to finally write this review was I received an appointment reminder text from CMS this morning letting me know I have an appointment with a nurse practitioner at the end of this month. I haven t been a patient there for over a year, so how I have an appointment scheduled is beyond me. I called up there to cancel it so someone else who needs the appointment slot could have it, but no one there could answer why I was being scheduled for random appointments or getting messages from them (go figure). I could honestly keep going and listing complaints about CMS, but I think you get my drift. So for those of you at CMS that are happy there, I m glad it s working for you. But if you re ready for a change (or you re new and wanting to start at a clinic), just know that there are better clinics out there.

Kristen Redmond
2 months ago
5

This place saved my life! They really care like all other providers should.

Richard Olson
3 months ago
5

The best Clinic ever, amazing staff, always extremely clean, Rebecca and Mark and Marvin are all amazing counselors. The doctors are awesome as well! Rosie, Dan, and Mai are some of the best people I ve had the pleasure of speaking with!All the nurses are sweethearts as well! Julie and Terry always go above and beyond! Even their security are all amazing people! Shaun rocks!It s nice to have a clinic with this much support, full of loving and considerate staff who genuinely care about their clients and go above and beyond for everyone.Positive environment that always boosts my mood every time I come here. I couldn t be happier anywhere else! I always leave with a smile on my face after every interaction with the staff here!I couldn t recommend a better clinic for treatment.

Response from the owner3 months ago
Hi Richard, thank you for your kind words and glowing review! We're delighted to hear that our staff, including Rebecca, Mark, Marvin, Rosie, Dan, Mai, Julie, Terry, and Shaun, have made such a positive impact on your experience. It's wonderful to know that our supportive and caring environment boosts your mood. We truly appreciate your recommendation and are grateful to have you as part of our community.
Brooke Moore
4 months ago
5

Dedicated staff and willingness to listen

Response from the owner4 months ago
Thank you Brooke! Your comment means so much to our team. Thanks for choosing CMS!
Samantha L'Huillier
4 months ago
5

Erik Selfmade
5 months ago
4

I am changing my original review from 2 stars to 4. Alot of things have changed, and Since getting a new counselor " a steady counselor" things have been absolutely excellent. They have the best office hours in all of Wisconsin from my understanding. The nurses are all sweethearts, always in a great mood. CMS has been serving all of my needs , I am one of few patients on the highest phase which means they are doing their job and I am doing mine! Shout out to Counselor Lashawna for being on top of literally everything. I may be a tough review scorer but to get the 5 star review I'd like to see them add another doctor to shorten apt scheduling wait times, and id really like to see the front desk be a little more on top of things but mind you this company serves alot of people. I've been to 6 clinics and this one reigns supreme!

Response from the owner2 years ago
Thanks for taking the time to leave us a review. Very sorry your experience wasn t what you d hoped. We ll look into this.
Aubry Burns
8 months ago
5

This place was kind, FAST ON INTAKE(Iykyk as an addict this importance!!!) amazing and just all around SO COMFORTING and reassuring, non judgemental, on THE WORST day of my life!!!! Thank you all of CMS

Response from the owner9 months ago
Hello Aubry, I'm Jess. I'm so glad - but not surprised! - to hear that our team treated you with the utmost care on your first day with us. We really try our best to make the intake process as quick as we can so you can continue the real journey to healing. We're here for you anytime!
K Johne a
8 months ago
1

Whoever answered the phone while I was trying to verify an appointment as part of MY JOB was extremely rude. It s not what you say, it s how you say it! Staff should take that into consideration. Whoever that nurse is do not need to be answering the phone or communicating at all for that matter!

Jodie Jahns
8 months ago
5

So grateful I was able to transfer here and dose my first day after missing the dosing window at my old clinic. I recently had surgery on my dominant hand so a counselor helped me complete the intake paperwork so I wouldn't have to try to do it left-handed.The intake process even went relatively quickly compared to other clinics. Everybody that works there seems down to earth and genuinely caring! Both the counselor and the doctor kept making sure I was comfortable and anticipated my needs by offering a cup of water and offering to refill it.

Response from the owner9 months ago
Hi Jodie, I'm Jess. Let me first say that we all hope your hand heals up quickly and that you're doing well! Thanks for taking the time to write this review. We agree our West Allis team is pretty great, and we're so glad to be here to help you.
Julie Domagalski
11 months ago
5

I've gone thru another of different treatments and some several times however the first time I went to CMS in West allis I knew I found the right one . The staff is always there for you no matter what the issue is. I'm no.longer ashamed of who I am or what I've over come. Thank you CMS. I hope many more will give you guys a chance. And stick with it, even when it seems rough they will help you get thru it. Thank you so much CMS.

Response from the owner11 months ago
Hello Julie! I'm Jess. Thank you so much for taking the time to rate and review our team in West Allis. We appreciate you, we're all so proud of the progress you've made, and we are here for you anytime you need us!
Mary Stevens
1 year ago
1

DO NOT GO TO THIS CLINIC; NO MATTER WHAT! HAD TO GUEST DOSE HERE, HAD ALLLLL THE PAPERWORK COMPLETED AND SENT IN - EVEN CALLED AND CONFIRMED THE DAY IT WAS FAXED, THE NEXT DAY THAT EVERYTHING WENT THROUGH SO AS TO DOSE THE FOLLOWING. GET BACK TO TOWN TO DOSE AND WAS HUMILIATED AND REFUSED MY MEDICATION BECAUSE THE PAPERWORK WAS CONFIRMED TOO SOON!!!!! SENT IN ON THURSDAY, CONFIRMED ON FRIDAY AND REFUSED AND HUMILIATED ON SATURDAY. THANK YOU MORGAN - WHOM ASSURED ME EVERYTHING WAS SET AND KOSHER. YOU CLEARLY DONT CARE ABOUT THE ADDICTS YOU TREAT OR DAMAGE YOU POSE TO THEIR SOBRIETY.

Response from the owner1 year ago
Hello Mary, I'm Jess. I got your email as well and just shared it on with the clinic manager and other leadership to discuss. I appreciate your frustration and you taking the time to reach out to me directly so I can put you in touch with the right people to discuss. Someone will be in touch with you soon.
rob Hoodwing
1 year ago
5

Officially out of there it did save me got my life back. Went from 240 to 6 mg an left

Overall Experience
Date Submitted
No reviews matching the selected filter!
Get Help Now
Question iconWho Answers?
Phone icon 800-784-1361
Left arrow iconBack

Write a review for Community Medical Services

Sharing your insights and experiences can help others learn more about this rehab center.

Title of Your Review
This is a required field
Your Review

Reviews comments must comply with our Review Policy Content Standards. Please do not use names (job titles / positions are acceptable) of any individual or identifying features, abusive remarks, or allegations of negligence or criminal activity.

A minimum of 200 characters and max of 2,000 characters required.
This is a required field
How would you rate the facility on the following?*
Overall Experience
Must select a star rating
Accomodations & Amenities
Must select a star rating
Meals & Nutrition
N/A
Must select a star rating
Treatment Effectiveness
Must select a star rating
Admissions Process
Must select a star rating
Staff & Friendliness
Must select a star rating
Cleanliness
Must select a star rating
Value for Cost
Must select a star rating
What is your connection to this facility?
This is a required field
Your First Name*
This is a required field
Your Last Name*
This is a required field
Your Phone Number
This is a required field
Your Email*
This is a required field
This is a required field
Spinner icon Submitting your review...
Thumbs up icon Your review was successfully submitted.

Nearby Featured Providers

Milwaukee Detox Center
Milwaukee, WI (414) 930-4529

Milwaukee Detox Center

First Step Community Recovery Center is a detox center that provides family ... read more.
Milwaukee VA Medical Center – Cleveland VA CBOC
Cleveland, WI (920) 693-5600

Milwaukee VA Medical Center – Cleveland VA CBOC

Cleveland VA Community Based Outpatient Clinic provides Behavioral Health se... read more.
The Salvation Army Adult Rehabilitation Center
Milwaukee, WI (414) 276-4316

The Salvation Army Adult Rehabilitation Center

The Salvation Army Adult Rehabilitation Center houses men across the state w... read more.
Get Help Today Phone icon 800-823-7153
Question iconWho Answers?