Community Hospital – Crozer Keystone Healthcare

301 West 15th St.
Chester, PA 19013

Community Hospital - Crozer Keystone Healthcare PA 19013

About Community Hospital – Crozer Keystone Healthcare

Community Hospital – Crozer Keystone Healthcare, located in Chester, Pennsylvania is a private alcohol and drug rehab that offers treatment for a variety of substance abuse addictions including co-occurring mental health disorders. They offer flexible outpatient addiction therapy allowing patients to live at home while receiving regular treatment.

Specialty rehab programs at Community Hospital – Crozer Keystone Healthcare include age-appropriate treatment for teens addressing adolescent-specific issues, age-sensitive addiction treatment considering health and life-stage issues of older adults, and accessible addiction treatment using sign language and adapted communication methods.

Latest Reviews

Angela Saunders
3 months ago on Google
1
yankeecitygirl
1 year ago on Google
2
Recently had to get assistance for family member, got the telephone runaround. No live person answered the phone. I left six voicemails, including one to the department secretary named Theresa (don't recall last name.)I would have left a one star review due to the lack of response EXCEPT for the one brilliant exception to the rule, a nurse named Bobbie Lomas. She cares very much about the patients assigned to her.
Natalia Boczar
2 years ago on Google
1
Horrible. Understaffed. Can't get a hold of anyone. No one calls you back. Sometimes rude. Really disappointing. I loved my psychiatrist Dr. Burkat, but he is no longer there. What a mess.

Location

Accepted Insurance

Community Hospital – Crozer Keystone Healthcare works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Children's Health Insurance Program (CHIP)

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

Treatments

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

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Teen Program
Teen programs are designed to address the unique pressures teens face, pressures that can drive them to experiment with dangerous, addictive substances. They need programs that meet them exactly where they are and give them tools for long-term recovery. Therapy can help teenagers understand and work through underlying issues so they can reclaim the life ahead of them.
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Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
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Child Program
The providers who specialize in the children's rehab space understand the specialized needs that this population faces. School-based and social services such as tutoring and family counseling are often central to treatment. Child programs may also address the needs of youth experiencing substance abuse in the home, including a parent's or sibling's addiction.
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Seniors Program
Nearly one million adults age 65 and older live with a substance use disorder. Treatment providers who specialize in senior care understand the social, psychological, and physical effects of aging and how they relate to recovery. They can help clients address particular challenges and risks they may face as they get older such as overdosing and medication interactions and dependencies.
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Hearing Impaired Program
A sensory disability, such as hearing impairment, can compound the challenges of addiction recovery. Drug rehabs that are specially designed to accommodate the needs of persons with hearing impairments will include special accessibility features and accommodations to make treatment as comfortable and effective as possible. This may include access to American Sign Language interpreters.
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Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Nutrition therapy, aka medical nutrition therapy (MNT), is a way of treating physical, emotional, and medical conditions through diet. Specific dietary plans are designed by professional nutritionists or registered dietitians, and patients follow them in order to positively affect their physical and mental health.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Contact Information

Phone icon (610) 494-7700
Building icon

301 West 15th St.
Chester, PA 19013

Reviews of Community Hospital – Crozer Keystone Healthcare

2.76/5 (40 reviews)
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Reviews

1

I didn't like the service I received in this place, the staff is ignorant and doesn't know how to do their job, they mistreat patients in a degrading way. Horrible place, try to have patients for many months just to earn more money. They have forgotten that they work to help ... Read More

Reviewed on 3/7/2019
Overall Experience
Date Submitted
Reviewer

Google Reviews

2.8 (39 reviews)
Angela Saunders
3 months ago
1

yankeecitygirl
1 year ago
2

Recently had to get assistance for family member, got the telephone runaround. No live person answered the phone. I left six voicemails, including one to the department secretary named Theresa (don't recall last name.)I would have left a one star review due to the lack of response EXCEPT for the one brilliant exception to the rule, a nurse named Bobbie Lomas. She cares very much about the patients assigned to her.

Natalia Boczar
2 years ago
1

Horrible. Understaffed. Can't get a hold of anyone. No one calls you back. Sometimes rude. Really disappointing. I loved my psychiatrist Dr. Burkat, but he is no longer there. What a mess.

A Bee
2 years ago
1

Absolutely terrible no one answers the phone. They don t care about you! None of them are even doctors all of them are nurse practitioners and you get a new one every couple visits because they all leave. If you actually need help don t go here

Jose Machado
2 years ago
1

Where can I demand to be able to report Community Campus for Latino gender discrimination they have nothing for people of other languages they do not respect the rights to speak freely they treat people like machines without any form of respect if the patient wants to speak they do not look for the appropriate tools for the patient makes fun of the patients they only limit themselves to saying yes I understand you but they do nothing

Patti Tascone
3 years ago
1

Go ANYWHERE but here. All of the staff are totally apathetic. They are too lazy to do their job. Return a phone call, write a script, check to see if medications are at therapeutic levels. These services are non existant. Big joke around our house.. Where do all the doctors go who graduate at the bottom of their class?? Crozer hires them!! Sad because their patients commit suicide and they still dont care!!

Portia
4 years ago
1

Service is horrible. No one ever answers the phone. The wait list for therapy is five months . No one is able to get through to reschedule and you are withdrawn from service if you cant get through to cancel appointments.Cant get authorization for prescription because pharmacy cant get anyone.

Response from the owner4 years ago
Hello Portia. Please accept my apologies for the experience you had at Crozer-Keystone's Community Campus. Thank you for sharing with us. Please call our Patient Experience team at 610-447-6317 to share additional information about your visit. We are committed to making your next experience with us an excellent one.
Jimmy McDonough
4 years ago
1

My wife has had several problems with getting her prescriptions right, this current one is a Dr just needs to sign a form for her insurance company to get her Rx (she's been taking dailyfor over 5 yrs) filled, it's been 2 weeks and not 1 response from case worker, doctor, anyone about how to solve this problem... she's in severe withdrawal from what they caused and have been 0 help getting it solved

Adam Griffith
5 years ago
1

Let me preface this by saying I am an agoraphobic shut-in. The visitors hours are from 8pm - 9pm and are at the extreme ends of the hallway. If you are being taken off anxiety meds, you can only hide in your room. I feel far worse now than when I went in. If you want to be taken off the meds that work for you, this is the place. I was taken off the Xanax I d been on for almost 20 years in 10 days because, We don t prescribe benzos. I ve never felt worse. Every day is worse than the last. A slow taper after months is required to come off benzodiazepines. I had delusions during this period. I thought I turned into a spider. This is help? The patient care techs are horrible. They treat you like a child. I was constantly exhausted. If you think you ll get sleep, you re wrong there. I had to remind half the nurses when it was time for my medication. I lost over 25 lbs in 10 days time. You can only eat in a small uncomfortable kitchen. They will not let you eat in your room. Because of the shaking from withdrawal?, I m guessing, I had severe problems with mobility. The food tray felt incredibly heavy. When I couldn t get out of my room, they called it refusing to eat. My case worker said I could not lift my head. No accommodations are made for you or your phobias. After not being able to leave my house for 4 years, they expect me to somehow go to appointments without anxiety medication. Unfortunately, due to my severe agoraphobia, this is my only option. I ve been stuck in bed the entire 2 months that I ve been home. I m a guinea pig for their antidepressants that don t work and have a million side effects. I haven t been able to feel my pinky fingers since I was released. I have sleep apnea and bought a machine out of pocket due to my inability to see a pulmonologist. They broke it, but somehow I fixed the lid and after rearranging some inside rubber pieces, I got it to work again. Also they couldn t find distilled water to put in the machine. The closest I got it to working was doing it myself. I only used it once because they didn t know how to work it and I was too over medicated to figure it out. God bless anyone who has to go here including me because I know I ll be back. Once I build up some courage, I ll be going back. The meds aren t right and I can t deal with the intractable anxiety. Once you are out patient, the doctors will not talk to you on the phone regardless of the circumstances.Update: While I appreciate being contacted regarding my traumatic experience, a taper is needed to be taken off benzodiazepines. Ten days was not enough. I am constantly suffering. The benefits far outweigh the risks in this case as I am not on alcohol or opiates. I believe I am suffering from PTSD from my stay here. I am thinking about contacting a lawyer. There has to be some kind of law put in place for people on benzodiazepines. Heroin addicts get methadone for the rest of their lives. There is no equivalent for benzodiazepines.

Response from the owner5 years ago
Dear Adam, I am very sorry that you had an unsatisfying experience while you were here. Certainly, we have several issues to resolve with you. First, please understand that Crozer-Keystone has made a very deliberate decision to avoid certain medications that pose significant threats to our patients. However, if the medication you received is not helping enough, or if you are experiencing unacceptable side effects, please make an appointment to see us so we can adjust your prescriptions. Also, if your personal property was damaged while you were in our facility, please discuss the issue with our Patient Experience team at 610-447-6317. We hope you choose to return, Adam, so we can continue your plan of care. It is our intention to provide every patient and visitor an excellent experience. Very Truly Yours, Kevin Caputo, MD President, Community Campus Crozer-Keystone Health System Chair and VP, Psychiatry and Behavioral Health
Robin Scott
5 years ago
2

It's an awesome crisis center and helped alot. But sucks as far as outpatient goes... they didnt even inform me they moved so when I came for my appointment it was an empty building.. then I was running low on meds and they wouldnt answer to reschedule.. finally after about a week someone called me back and they just gave me more numbers to call so I did and eventually they gave me an appointment .... but to do all that is horrible. You should never make someone go out of their way like that.... especially when it comes to mental health .. luckily I wasnt suicidal at the time or I would probably be dead...

Response from the owner5 years ago
I am sorry to hear that you had a difficult experience. Our Patient Experience team is available and can help to resolve as many of your concerns as possible. If you d like to speak with our Patient Experience team, please call 61-447-6317.
James Johnson
5 years ago
5

Very friendly staff that will do what they can to help. Been coming here for over 4 years and am very satisfied at this point. My life has improved greatly since coming here. To anyone else struggling with something should come here as well

Response from the owner5 years ago
Dear James, Thank you so much for taking the time to reflect on your positive experiences at Crozer-Keystone Health System. We will absolutely pass along your kind words to the team at our Community campus. It is our intention to meet all of our patients' expectations. We are thrilled that you are feeling the benefits of your hard work! If you would like to provide us with additional feedback, please call our Patient Experience team at 610-447-6317.
Theresa Brown
5 years ago
5

I believe it's a good place to go. My family goes there for help. Have a blessed day.

Response from the owner5 years ago
We appreciate your feedback and are glad to hear you had a positive experience.
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