Community Healthlink – Counseling Center

275 Nichols Road
Fitchburg, MA 01420

Community Healthlink - Counseling Center MA 1420

About Community Healthlink – Counseling Center

Community Healthlink – Counseling Center, located in Fitchburg, Massachusetts is a private alcohol and drug rehab that offers treatment for a variety of substance abuse addictions including co-occurring mental health disorders. They offer flexible outpatient addiction therapy allowing patients to live at home while receiving regular treatment.

Specialty rehab programs at Community Healthlink – Counseling Center include age-appropriate treatment for teens addressing adolescent-specific issues, age-sensitive addiction treatment considering health and life-stage issues of older adults, and accessible addiction treatment using sign language and adapted communication methods.

Latest Reviews

Dee
2 weeks ago on Google
1
They send me to Urgent care with any issue I have, I don't even know why I have a doctor at this point. Can never make appointments, never have time or openings. The last 4 issues (both medical and dental) I had they said either go elsewhere or try calling when they open for an appointment.
Response from the owner1 week ago
We are sorry to hear about your experience and value our patient's feedback. Please send an email to communications@chcfhc.org with your contact information so we may reach out to you directly and learn more about your experience and concerns, so that we may improve our patients experience.
Nicole Conlin
1 month ago on Google
1
Front desk staff is extremely rude.
Response from the owner1 week ago
We are sorry to hear about your experience. Our goal is to provide excellent customer/patient service and high quality care. Please send us an email with your contact information, so that a member of our management team can reach you and learn more about your experience. communications@chcfhc.org
Johanna Gonalez
1 month ago on Google
1
Not a very good place to be.I've been calling the office for the past 2 weeks.Cause I'm having pain on my right Aubrey.A month went by and i'm still sitting here with pain and no appointment
Response from the owner2 weeks ago
We are sorry to hear about your most recent experience. Please send us an email with your correct contact information so that our manager can reach out to you directly. communications@chcfhc.org

Location

Accepted Insurance

Community Healthlink – Counseling Center works with several private insurance providers and also accepts private payments when possible, Please contact to verify your specific insurance provider.

Call now to check and verify your insurance

800-985-8516
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Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

Treatments

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

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Teen Program
Teen programs are designed to address the unique pressures teens face, pressures that can drive them to experiment with dangerous, addictive substances. They need programs that meet them exactly where they are and give them tools for long-term recovery. Therapy can help teenagers understand and work through underlying issues so they can reclaim the life ahead of them.
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Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
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Seniors Program
Nearly one million adults age 65 and older live with a substance use disorder. Treatment providers who specialize in senior care understand the social, psychological, and physical effects of aging and how they relate to recovery. They can help clients address particular challenges and risks they may face as they get older such as overdosing and medication interactions and dependencies.
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Hearing Impaired Program
A sensory disability, such as hearing impairment, can compound the challenges of addiction recovery. Drug rehabs that are specially designed to accommodate the needs of persons with hearing impairments will include special accessibility features and accommodations to make treatment as comfortable and effective as possible. This may include access to American Sign Language interpreters.
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Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Nicotine Replacement Therapy (NRT) is a way of getting nicotine into the bloodstream without smoking. It uses products that supply low doses of nicotine to help people stop smoking. The goal of therapy is to cut down on cravings for nicotine and ease the symptoms of nicotine withdrawal.

Nutrition therapy, aka medical nutrition therapy (MNT), is a way of treating physical, emotional, and medical conditions through diet. Specific dietary plans are designed by professional nutritionists or registered dietitians, and patients follow them in order to positively affect their physical and mental health.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Contact Information

Phone icon (978) 401-3970
Building icon

275 Nichols Road
Fitchburg, MA 01420

Reviews of Community Healthlink – Counseling Center

3/5 (102 reviews)
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Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

Dee
2 weeks ago
1

They send me to Urgent care with any issue I have, I don't even know why I have a doctor at this point. Can never make appointments, never have time or openings. The last 4 issues (both medical and dental) I had they said either go elsewhere or try calling when they open for an appointment.

Response from the owner2 weeks ago
We are sorry to hear about your experience and value our patient's feedback. Please send an email to communications@chcfhc.org with your contact information so we may reach out to you directly and learn more about your experience and concerns, so that we may improve our patients experience.
Johanna Gonalez
1 month ago
1

Not a very good place to be.I've been calling the office for the past 2 weeks.Cause I'm having pain on my right Aubrey.A month went by and i'm still sitting here with pain and no appointment

Response from the owner1 month ago
We are sorry to hear about your most recent experience. Please send us an email with your correct contact information so that our manager can reach out to you directly. communications@chcfhc.org
Juliene Knop
1 month ago
5

Excellent professionals! I am very grateful to the entire team

Response from the owner1 month ago
Thank you for taking the time to leave a review. We have passed your feedback on to the team!
Nicole Conlin
1 month ago
1

Front desk staff is extremely rude.

Response from the owner1 month ago
We are sorry to hear about your experience. Our goal is to provide excellent customer/patient service and high quality care. Please send us an email with your contact information, so that a member of our management team can reach you and learn more about your experience. communications@chcfhc.org
Jared Morrison
2 months ago
1

Horrible service

Response from the owner1 month ago
We are sorry to hear about your experience. Our goal is to provide excellent customer/patient service and high quality care. Please send us an email with your contact information, so that a member of our management team can reach you and learn more about your experience. communications@chcfhc.org
Marissa Kaminski
3 months ago
1

I d give no stars if I could, waited an hour to just be brought back into the exam room, and waiting another 20-25 mins and no provider came in. I left without being seen because I honestly could ve found better things to do with my time. Absolutely terrible experience and the flow of patient care is sad. Don t go here if you can.

Deborah Downing
6 months ago
2

My doctor is great. The reception is a nightmare. The staff clearly have no training in customer service, generally they are rude, dismissive and keep you waiting for a long time before acknowledging ones' existence. For some it's already a stressful situation. Please train your staff!

Mary Sue Blood
8 months ago
5

I'm gonna have to look for some other place this place Is ridiculous. They need to find some reliable workers to work the phones cause they don't even answer them. And then make your appointments. I'm glad I called before they didn't even they cancelled it without telling me. They get no stars from me. So now they won't post my review if I don't press the stars. I press one star and they all light up. Like I said No Stars.

boostd MarkII
9 months ago
1

Place is a nightmare my mouth is always infected so I go and get antibiotics before having anything done normally.. so I did that got 7 days of antibiotics came back next week to have 4 teeth pulled except I got an abscess from when they took x rays and poked and proded on the initial appointment, so the dentist and I agreed the novice probably wouldn't work and i wouldnt want 4 holes and an access at the same time so wait another 7 days and take another round of meds.. OK sure now the CVS troubles start they took 6 hours to send it to a CVS I've never Been to or spoken of the first time and the second time they forgot for an entire day so I called the next day and the doctor or whoever had some whole new story or confused me with someone else and said he didn't prescribe me anything smh. So come next week I would be 7 days with no antibiotics and the novicane deffinetly wouldn't work so I had to cancel the appointment I've always had bad teeth ive dealt with this many times before ,I will not go through having an infected mouth trying to have teeth pulled with novicane that's ineffective like it's was 1800 and Ben Franklin was my dentist

C M
10 months ago
1

People beware It should be called a health stop. Primary Care Doctor in the location of the former Burbank Hospital in Fitchburg mass POOR call center ive had to wait an hour yes an hour on hold to leave a message to the office.They don t call their patients back even after found medical results sitting to be looked at and singed of by the real doctor. You have to keep going in for every little thing and a limited time in office. They refer you off to the ER if it s anything over putting a Band-Aid on and forget about any help in anyway for kidney stones! Or anything internal. Sadly again I am back looking for a new doctor!

Response from the owner10 months ago
We're sorry to hear about your experience. CHC is dedicated to providing the best care possible and would like to learn more about your experience so that we may address your concerns and make improvements. Please send us your contact information to the following email: communications@chcfhc.org
Gary Zirpolo
10 months ago
4

Cris371
11 months ago
1

My girlfriend went in for a check up and to meet her physician for the first time, she has been waiting an hour between the waiting room and for her doctor to go see her at her room. Seems like an awful lot of time wasting going on.

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