frequent staff turnover, constant turn over of staff, poor management
About Community Health and Wellness Center
The Community Health and Wellness Center in Torrington, Connecticut provides primary, dental and behavioral health care for children, teens and adults. All of their services are available on an outpatient basis, which means you can find the treatment you need while still living at home. If you’re facing chemical dependency you can attend counseling sessions to talk through your issues.
This facility is unique because they take a collaborative and truly integrated approach to healthcare. Instead of just treating the symptoms of your condition, they’ll work with you to understand why it’s occurring, what’s triggering it, and the steps you can take to overcome it. This includes getting to the bottom of your drug or alcohol addiction and helping you set the stage for long term recovery.
They emphasize personal growth and dignity. When you first come in you’ll attend a quick screening with their intake team. Then they’ll help you schedule a visit with a licensed therapist. If your therapist thinks that you could benefit from medication, they’ll also connect you with a psychiatrist for additional support.
You can attend your counseling sessions individually or in a group. Some of the topics you’ll cover include how to overcome trauma, how to avoid a relapse and how to deal with anxiety and depression without drugs or alcohol.
One client who visits this facility for behavioral health says she can’t say enough good things about the program. She was especially thankful that the office helped her set up a payment plan so she could comfortably afford her care.
Latest Reviews
I see the amazing chiropractor, Kimberly Layman, at this office. As a provider and a chiropractor, she is bar none in terms of quality and care. She is the best!This reception desk has gotten better in terms of responsiveness when answering phone calls. The staff has always been kind and courteous to me during visits.
Response from the owner1 week ago
Hi Elyse, thank you so much for taking the time to write about your great experience with Kimberly Layman (she is amazing!) and for the kudos to our hardworking front desk team!
I have been a patient here for years! When I say that I am highly upset and disgusted with them is an understatement, even when I was switched to the Winsted Community Health.Let me explain why:For more than a few year's now I been more tired, more sick and back problems, they did testing after testing wouldn't tell me anything " oh you're okay it's in your head".Finally I switched over to the office on East Main Street explaining to them that I am not being heard and being brushed off, My New Doctor ordered Blood Test and he said I am a Severe Anemic, Severely Iron Deficient, and I have something called thalassemi. My liver is also mildly elevated.So I took the blood test off of My Chart and Compared them to the Blood test on Community Health and Wellness Healow app and sure enough over the year's my blood test in those areas kept getting worse!Do you think my doctor would of sat me down and talked to me, call me Something to say hey we need to have a serious talk about your recent blood test.. No they would rather see you die I guess!How Dare Community Health and Wellness say that they care about their patients, never ever again will they ever see my face any of my families face and hopefully anyone else I know.
Response from the owner2 months ago
We apologize that the care we provided you did not meet your expectations. We have reviewed your concerns, and our patient advocate will reach out to you again to follow up. We take your concerns very seriously and we appreciate the opportunity to discuss with you. Thank you.
Years ago I saw a dentist here and it ended in a nightmare. I had a tooth crack in half and was in pain and drooling but they told me I was fine cause they couldn t see it in the X-ray.since the crack was parallel to the angle of the image. They never actually looked in my mouth at the tooth with their eyeballs. I ended up the next morning at UConn emergency dentist getting it pulled. I never went back.I recently lost my car and needed a primary care doctor nearby so I reluctantly made an appt with CH& W. The male receptionist I spoke to was sooo rude and short and snotty. He made an appt for me in winsted so I could be seen sooner, which I appreciated, but I JUST now showed up to it and they don t have me on the schedule!!!! I could scream. In had to get a medcab here and arrived an hour early.. and I have no appt. I think that guy did this on purpose. He was a real jerk in the phone. I m definitely filing a grievance!! AGAINI don t get it
Response from the owner5 months ago
Dear Alyssa, We are sorry you had a negative experience. Our Patient Advocate can contact you to discuss further. Our mission is to always treat our patients with the highest quality of care and respect, and we appreciate that you scheduled an appointment with us. Sincere apologies that the scheduling issue occurred. Gallery
Location
Accepted Insurance
Other Forms of Payment
Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.
Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.
Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.
Financing availableSliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.
Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.
Addiction Treatments
Levels of Care
Outpatient Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
Treatments
Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.
Programs
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
Clinical Services
Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.
Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.
Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.
Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.
Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.
In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.
Nicotine Replacement Therapy (NRT) is a way of getting nicotine into the bloodstream without smoking. It uses products that supply low doses of nicotine to help people stop smoking. The goal of therapy is to cut down on cravings for nicotine and ease the symptoms of nicotine withdrawal.
Nutrition therapy, aka medical nutrition therapy (MNT), is a way of treating physical, emotional, and medical conditions through diet. Specific dietary plans are designed by professional nutritionists or registered dietitians, and patients follow them in order to positively affect their physical and mental health.
Contact Information
(860) 489-0931 
469 Migeon Avenue
Torrington, CT 06790
Get Help Now - 800-985-8516
Who Answers?
Who Answers?
Fact checked and written by:
Courtney Myers, MS
Edited by:
Kerry Nenn, BSW
