New Directions

30800 Chagrin Boulevard
Pepper Pike, OH 44124

About New Directions

New Directions, located in Pepper Pike, Ohio is a private alcohol and drug rehab that offers treatment for a variety of substance abuse addictions including alcoholism, co-occurring mental health disorders, and opiate addiction. They offer residential care providing long term support for addiction recovery, as well as flexible outpatient addiction therapy allowing patients to live at home while receiving regular treatment. Additional levels of care offered include intensive outpatient, relapse prevention, and intervention services.

Specialty rehab programs at New Directions include tailored care focusing on women's specific needs and experiences, gender-specific addiction treatment addressing unique challenges faced by men, and age-appropriate treatment for teens addressing adolescent-specific issues.

The natural setting lets patients get immersed in nature to reduce stress and begin their healing process in a holistic manner. For recreation, patients can unwind in the rec room after a lengthy day of therapy and connect with nature and improve fitness with nearby hiking trails.

New Directions has received accreditations from The Joint Commission.

Latest Reviews

Lauren Matlock
5 months ago on Google
5
I was at this place over 15 years ago back in 09. And I would recommend this place to any teen or young adult suffering from addiction. This place helped me in so many ways not just with my addiction but also mentally and spiritually. Chuckie was the best counselor there at the time she kept it real even when you didn t want to hear it and she did not play she took her job very seriously. Thank you New Directions for helping me all those years ago
Response from the owner3 weeks ago
Thanks for the great feedback and rating, Lauren! So glad we could help you and glad to hear things are going well!
Lisnelia Ramos
6 months ago on Google
2
I will come back to explain the reason of the 2 Starr review.
Response from the owner3 weeks ago
Thanks for reaching out and for the feedback. We would like to learn more about your experience and how we can provide a better one. Please reach out to us at intakelinesupport@crossroads-lake.org so we can learn more and assist you.
Hailey
1 year ago on Google
5

Location

Accepted Insurance

New Directions works with several private insurance providers and also accepts private payments when possible, Please contact to verify your specific insurance provider.

Call now to check and verify your insurance

800-985-8516
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Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

dollar-outline iconFinancing available

Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
intensive-outpatient iconIntensive Outpatient
Intensive Outpatient Programs (IOP) are for those who want or need a very structured treatment program but who also wish to live at home and continue with certain responsibilities (such as work or school). IOP substance abuse treatment programs vary in duration and intensity, and certain outpatient rehab centers will offer individualized treatment programs.
inpatient iconInpatient
Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.
aftercare iconAftercare Support
Completing a drug or alcohol rehab program shouldn't spell the end of substance abuse treatment. Aftercare involves making a sustainable plan for recovery, including ongoing support. This can include sober living arrangements like halfway houses, career counseling, and setting a patient up with community programs like Alcoholics Anonymous (AA) or Narcotics Anonymous (NA).
heart-hands iconIntervention Services
Intervention services helps family or friends of addicts stage an intervention, which is a meeting in which loved ones share their concerns and attempt to get an addict into treatment. Professional intervention specialists can help loved ones organize, gather, and communicate with an addict. They can guide intervention participants in describing the damage the addict's behavior is causing and that outside help is necessary to address the addiction. The ideal outcome of an intervention is for the addict to go to rehab and get the help they need.

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

Drug rehab in Ohio provides comprehensive treatment to address the physical and psychological needs of those struggling with substance use disorders. This may involve inpatient and/or outpatient care.

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Substance rehabs focus on helping individuals recover from substance abuse, including alcohol and drug addiction (both illegal and prescription drugs). They often include the opportunity to engage in both individual as well as group therapy.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Creativity is inherently healing, and can help those in recovery express thoughts or feelings they might not otherwise be able to. Creative arts therapy can include music, poetry/writing, painting, sculpting, dance, theater, sandplay, and more. Unlike traditional art, the final product matters far less than the experience of creation and expression itself.

Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Amenities

  • wilderness iconWilderness Setting
  • private iconPrivate Setting
  • recreation iconRecreation Room
  • hiking iconHiking

Accreditations

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes

Contact Information

Phone icon (216) 591-0324
Building icon

30800 Chagrin Boulevard
Pepper Pike, OH 44124

Reviews of New Directions

3.9/5 (21 reviews)
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Reviews

Overall Experience
Date Submitted
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Google Reviews

3.9 (21 reviews)
Lauren Matlock
5 months ago
5

I was at this place over 15 years ago back in 09. And I would recommend this place to any teen or young adult suffering from addiction. This place helped me in so many ways not just with my addiction but also mentally and spiritually. Chuckie was the best counselor there at the time she kept it real even when you didn t want to hear it and she did not play she took her job very seriously. Thank you New Directions for helping me all those years ago

Response from the owner1 month ago
Thanks for the great feedback and rating, Lauren! So glad we could help you and glad to hear things are going well!
Lisnelia Ramos
6 months ago
2

I will come back to explain the reason of the 2 Starr review.

Response from the owner1 month ago
Thanks for reaching out and for the feedback. We would like to learn more about your experience and how we can provide a better one. Please reach out to us at intakelinesupport@crossroads-lake.org so we can learn more and assist you.
Hailey
1 year ago
5

Janet Perez
2 years ago
5

Response from the owner2 years ago
Janet, Thank you for the positive review!
Riley
3 years ago
5

I was there, 2019, I was admitted for a DUI but had substance abuse of every way going before I arrived. Pam, Mac, and all the others helped me so much I am now almost 2 years sober and I'm planning my career into law enforcement or medical field. They helped me so much words can't describe. I would give anything to speak to any of the counselors, assistants, or teachers again. Even 2 years sober I miss every moment of being there, (although I strived to leave while there) the people who helped me, and the kids I was with, changed me forever. 5 stars to the facility. 5 stars to the staff. And remember, god grant me the serenity.. miss everyone with all my heart. If anyone can. Please contact me, I'd love to speak with anybody in this facility. Thank you.

Response from the owner2 years ago
Riley, Thank you so much for the positive review and sharing your experience! We are glad you had a great stay and are on a good path forward. Please email intake@newdirect.org to contact us. We would love to speak with you again as well!
chris young
3 years ago
1

My daughter and 2 other girls ran away from this place acted like it was no big deal just kept saying it was there choice offered no help in finding them and just said they always come back they never get out of pepper pike well they make all the way to downtown Cleveland in the ghetto at a drug house

Taylor Craig
3 years ago
5

David and Chantal were by far my favorites, but in general it s a great place to be at, legit! You ll get people who are home sick but there s always a staff like Von to talk to you if you re feeling some type of way, but don t get caught cussing in front of Andrea or your hands will hurt from writing. All love though no shade! 30-45 days isn t that bad when you need to get your life on track!

Response from the owner3 years ago
Taylor, Thanks so much for the positive review and for sharing about your great experience! We are so glad we got to work with you and it's great to see you on track to great things. Wishing you all the best and looking forward to staying in touch!
MacKaylee
3 years ago
4

I never had an issue with the treatment team or therapists. The teachers need to be replaced tbh. They treat the clients with disrespect and are kept unchecked about it. Other than that my stay was great. Thank you for helping me start my journey in recovery

Response from the owner3 years ago
MacKaylee, Thank you so much for the positive review and sharing your experience. We are glad you had a great stay and are on a good path forward. We will look into your claims and would appreciate any other insight you can share at intake@newdirect.org. Thanks!
kdg Payso
3 years ago
5

I was here like 4 years ago still sober I just want to know do Pam still work there that was my favorite person really helped alot.

Response from the owner3 years ago
Thank you so much for the positive review and for sharing about your great experience! That is wonderful to hear and we all love Pam! She retired last year, and we all miss her dearly.
Vince Dalton
3 years ago
1

Response from the owner3 years ago
Vince, We would like to learn more about your review and how we can help. We always strive to provide the best treatment experience. Please reach out to us at intake@newdirect.org so we can learn more about your experience and try to make things right.
Lesley hall
4 years ago
5

Excellent staff! Caring and professional they are giving me my son back and that means the world to me. I cannot thank them enough!

Response from the owner3 years ago
Lesley, Thank you so much for sharing about your positive experience with us! It was a pleasure to work with your son and see all of the great progress he has made. Thank you for choosing us to work with you and your son. We look forward to continuing see the progress he makes and wish you all the best.
Kevin Schepp
4 years ago
5

I was a client here, and though yes there is quite a bit of kids there who go in, having been released from jail time and don't really want to do anything to help themselves but for the ones who actually go in there with a mindset of wanting to get help? It's a blessing of a facility. All of the faculty here have had some experience of their own that helps you realize we all have our bad times in life and the counselors take a "make your own path" treatment plan that is up to you to follow through on, honestly? This place is amazing and deserves the recognition for being a life changing facility for those who want it. Many a night i spent playing pool games with the staff and having deep, thoughtful conversations that helped me stay sober to this day. Going on 5 years now (:

Response from the owner3 years ago
Kevin, Thank you so much for sharing your positive experience with New Directions! It was great to see your progress with us and we are so happy to see you hitting sobriety milestones and doing well in life. We're proud of you and wish you all the best!
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