CommQuest Services Massillon Outpatient

130 1st St. NW
Massillon, OH 44647

CommQuest - Outpatient OH 44647

About CommQuest Services Massillon Outpatient

CommQuest Services Massillon Outpatient, located in Massillon, Ohio is a non-profit alcohol and drug rehab that offers treatment for a variety of substance abuse addictions including alcoholism, co-occurring mental health disorders, and opiate addiction. They offer supervised medical treatment to safely manage withdrawal symptoms during detoxification, residential care providing long term support for addiction recovery, as well as flexible outpatient addiction therapy allowing patients to live at home while receiving regular treatment. Additional levels of care offered include partial hospitalization, intensive outpatient, and relapse prevention.

Specialty rehab programs at CommQuest Services Massillon Outpatient include tailored care focusing on women's specific needs and experiences, gender-specific addiction treatment addressing unique challenges faced by men, and age-appropriate treatment for teens addressing adolescent-specific issues.

Patients at CommQuest Services Massillon Outpatient will find the private rooms that give personal space for reflection and undisturbed rest during treatment.

CommQuest Services Massillon Outpatient has received accreditations from CARF.

Latest Reviews

Anthony DRAGONFLY Jacobsen
1 month ago on Google
1
Joke shop of an establishment. The intake was wonderful, financial was accomodating, BUT the "professionals" are bigoted and intend to withhold opportunity for me to resume treatment as I had been receiving from another provider for the last year. UNACCEPTABLE.Get some real doctors, Yoha and Jane are not real clinicians.So you have no patient rights advocates?? Schade
Response from the owner2 weeks ago
We are very sorry to hear that you have not had a good experience with CommQuest. We take the health and satisfaction of our clients very seriously and will use your feedback to review our processes and make improvements. We would like the opportunity to investigate your concerns further. Please feel free to reach out to Kylee Crislip, Senior Accountant, at 330-445-2677 with any further comments or suggestions for our practice.
Morgan Williams
3 months ago on Google
1
awful my meds never are filled when i was told they would be they never answer the phone it shouldn t be this hard
Response from the owner2 months ago
We are very sorry to hear that you have not had a good experience with CommQuest. We take the health and satisfaction of our clients very seriously and will use your feedback to review our processes and make improvements. We would like the opportunity to investigate your concerns further. Please feel free to reach out to Kylee Crislip, Senior Director of Outpatient Behavioral Health Services , at 330-445-2677 with any further comments or suggestions for our practice.
tim carpenter
8 months ago on Google
5

Location

Accepted Insurance

CommQuest Services Massillon Outpatient works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Medica

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Per session payment lets you pay for each treatment at the time of service. You may also pay for a certain number of sessions up front and then pay for more if needed. This format allows you to tailor the financial investment to your specific needs and avoid having a large lump sum payment due at the end of the treatment program.

Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
CommQuest offers outpatient counseling services at five locations in Stark and Carroll Counties. All services are individualized and based on a comprehensive assessment, performed by either CommQuest or a referring agency. Outpatient services are available for both adults and adolescents by contacting CommQuest directly. The treatment is 1-2 times per week at any of their five locations, and they offer a group or individualized setting.
inpatient iconInpatient
Clients who have just completed detox or who are at an increased risk of relapse, such as those experiencing a life crisis, typically enroll in an inpatient rehab. There, they receive housing, meals, and intensive clinical supervision. Inpatient treatment typically involves extensive individual, group, and family therapy. Clients may also participate in life skills training to support their long-term sobriety. Integrative rehab centers offer a variety of evidence-based holistic therapies, such as meditation or equine therapy.
intensive-outpatient iconIntensive Outpatient
Intensive Outpatient programs are for those who want or need a very structured treatment program but who also wish to live at home and continue with certain responsibilities (such as work or school). Each session is 3 hours in length, they meet 3 or 5 days per week. The treatment runs for 4-5 weeks.
aftercare iconAftercare Support
Rehab aftercare programs are designed to ensure clients receive continuing care while in the maintenance phase of recovery. Some clients may be in outpatient treatment, which is generally considered to be an element of drug rehab aftercare. The specific services provided in these programs are often determined by the client's case manager and care team in consultation with the client. Common services include peer coaching, career counseling, and 12 step program induction.
12-step icon12-Step
Many treatment centers base their recovery models on the 12 step programming standard, which combines intensive peer support with spiritual, psychological, and emotional growth. Participants in 12 step recovery programs are expected to regularly attend group meetings, which are free, anonymous, peer-led, and open to the public. They are also required to select a sponsor to guide them through the recovery journey. These programs deploy spiritual principles to foster participants' self-understanding, forgiveness, acceptance, and accountability.
partial-hospitalization iconPartial Hospitalization Program
Designed for individuals with moderate to severe addictions, a partial hospitalization program (PHP) provides a more intensive form of outpatient therapy. PHP treatment can serve as an alternative to inpatient hospitalization or as a step-down option after being discharged from a hospital or residential program. A partial hospitalization program typically requires a minimum of 20 hours weekly for an average of 90 days. Depending on your care plan, PHPs can include relapse prevention, medication management, and behavioral therapy services.
medically-assisted-detox iconMedically Assisted Detox
Medical detox involves clearing your body of drugs and/or alcohol under the 24/7 care of licensed medical professionals. If you've become dependent on alcohol or drugs (like benzodiazepines or opioids), quitting abruptly can have uncomfortable and even dangerous side effects. The purpose of medically assisted detox is to keep you as safe and comfortable as possible during this process. Medications like Suboxone or Vivitrol may be provided if necessary to mitigate any withdrawal symptoms.

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

Drug rehab in Ohio provides comprehensive treatment to address the physical and psychological needs of those struggling with substance use disorders. This may involve inpatient and/or outpatient care.

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. The Co-Occurring Disorders Program provides services for adults and adolescents with both mental health and substance use disorders.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Substance rehabs focus on helping individuals recover from substance abuse, including alcohol and drug addiction (both illegal and prescription drugs). They often include the opportunity to engage in both individual as well as group therapy.

Programs

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Teen Program
Teen programs are designed to address the unique pressures teens face, pressures that can drive them to experiment with dangerous, addictive substances. They need programs that meet them exactly where they are and give them tools for long-term recovery. Therapy can help teenagers understand and work through underlying issues so they can reclaim the life ahead of them.
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Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
program-for-men thumbnail image
Program For Men
Men face specific challenges and concerns when seeking addiction treatment. Gender-specific recovery programs help them tackle these issues head-on in an environment that's focused, targeted, and distraction-free. It also gives them the opportunity to connect with and learn from other men who have been through a similar journey and can offer support for the next step.
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Program For Women
Rehabs for women provide a safe, nurturing space for female clients to heal. These treatment programs consider the specific obstacles that women can face during recovery and place a special emphasis on mental, social, physical, and reproductive health. They explore how each woman's experience has shaped the trajectory of their substance use, addressing issues such as sexual abuse and past trauma.
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Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
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Child Program
The providers who specialize in the children's rehab space understand the specialized needs that this population faces. School-based and social services such as tutoring and family counseling are often central to treatment. Child programs may also address the needs of youth experiencing substance abuse in the home, including a parent's or sibling's addiction.
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Seniors Program
Nearly one million adults age 65 and older live with a substance use disorder. Treatment providers who specialize in senior care understand the social, psychological, and physical effects of aging and how they relate to recovery. They can help clients address particular challenges and risks they may face as they get older such as overdosing and medication interactions and dependencies.
hiv-aids-program thumbnail image
HIV/AIDS Program
HIV/AIDS programs support disease prevention and management in high-risk individuals in recovery. Individuals who engage in intravenous drug use and other addictive behaviors are at a higher risk of becoming infected with HIV. Rehab centers that specialize in treating this population typically have a high number of nurses, physicians, and psychiatrists on staff who can make sure both their medical and mental health needs are met.
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LGBTQ Program
Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.
military-program thumbnail image
Military Program
Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).
postpartum-program thumbnail image
Postpartum Program
The postpartum period is a sensitive time, especially for women in addiction recovery. Rehabs with specialized programs for new mothers will offer compassionate, personalized care to meet each client's needs as they transition from pregnancy to this season of life. Care teams may include obstetricians, pediatricians, and social workers working collaboratively to give women, children, and families a healthy future.

Clinical Services

Cognitive behavioral therapy in Ohio may occur in individual, group, or family sessions. It involves focusing on specific thought and behavior problems. Participants learn coping techniques and are asked to practice them as homework between sessions.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Motivational Interviewing (MI) is a clinical approach to helping people with substance abuse issues and other conditions shift behavior in positive ways. It is more goal-oriented than traditional psychotherapy, as MI counselors directly attempt to get clients to consider making behavioral change (rather than wait for them to come to conclusions themselves). Its primary purpose is to resolve ambivalence and help clients become able to make healthy choices freely.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Some couples therapy in Ohio is designed as short term treatment to address a specific problem in the relationship, such as anxiety, depression, or addiction. Other couples therapy may focus on general strengthening of the relationship by improving interactions.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. CommQuest offers a family support group for those seeking help and guidance with a loved one who is battling addiction to drugs and alcohol or currently going through a recovery program.

Life skills trainings involve all the skills a person must have in order to function successfully in the world. These include time management, career guidance, money management, and effective communication. Truly successful addiction recovery is based on the ability to not only live substance-free, but to thrive. Life skills teaches the practical necessities of functioning in society, which sets clients up for success in life, and therefore sobriety.

Amenities

  • private-room iconPrivate Rooms

Accreditations

The Commission on Accreditation of Rehabilitation Facilities (CARF) is a non-profit organization that specifically accredits rehab organizations. Founded in 1966, CARF's, mission is to help service providers like rehab facilities maintain high standards of care.

CARF Accreditation: Yes

Contact Information

Phone icon (330) 833-0234
Building icon

130 1st St. NW
Massillon, OH 44647

Reviews of CommQuest Services Massillon Outpatient

3.2/5 (15 reviews)
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Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

3.2 (15 reviews)
Anthony DRAGONFLY Jacobsen
1 month ago
1

Joke shop of an establishment. The intake was wonderful, financial was accomodating, BUT the "professionals" are bigoted and intend to withhold opportunity for me to resume treatment as I had been receiving from another provider for the last year. UNACCEPTABLE.Get some real doctors, Yoha and Jane are not real clinicians.So you have no patient rights advocates?? Schade

Response from the owner1 month ago
We are very sorry to hear that you have not had a good experience with CommQuest. We take the health and satisfaction of our clients very seriously and will use your feedback to review our processes and make improvements. We would like the opportunity to investigate your concerns further. Please feel free to reach out to Kylee Crislip, Senior Accountant, at 330-445-2677 with any further comments or suggestions for our practice.
Morgan Williams
3 months ago
1

awful my meds never are filled when i was told they would be they never answer the phone it shouldn t be this hard

Response from the owner3 months ago
We are very sorry to hear that you have not had a good experience with CommQuest. We take the health and satisfaction of our clients very seriously and will use your feedback to review our processes and make improvements. We would like the opportunity to investigate your concerns further. Please feel free to reach out to Kylee Crislip, Senior Director of Outpatient Behavioral Health Services , at 330-445-2677 with any further comments or suggestions for our practice.
tim carpenter
8 months ago
5

grant glockner
1 year ago
1

I'd give this 0 stars if possible. This place absolutely does not care about you as a patient or person. The doctors drop like flys.they cancel appointments on you and won't fill you prescriptions on time. Not getting refills on antidepressants and such is dangerous.

Response from the owner1 year ago
We are so sorry to hear about your dissatisfaction with our services. We would like to discuss this issue further with you to help us improve our processes and services in the future. Please call Dr. Michele Heberling at 330-455-0374 ext. 5115 to discuss this situation further.
Steven Davis
2 years ago
1

Heather Bracken-Ott
3 years ago
1

Sent my son to the Massillon office to help with substance abuse issues - counselor told him he wasn t that bad. My son now refuses to continue his therapy. Very unhappy with how unprofessional this office is and how they treat patients - negatively impacts my son s life.

Response from the owner3 years ago
We are so sorry to hear about your dissatisfaction with our services. We would like to discuss this issue further with you to help us improve our processes and services in the future. Please call Dr. Michele Heberling at 330-455-0374 ext. 5115 to discuss this situation further.
Paula
4 years ago
5

Rose Ann Drobney
4 years ago
5

Nikki
4 years ago
1

I use to really like this place Anita was very helpful, the staff super friendly. But then when Anita left and they replaced her with shar , not so great anymore. She s super unprofessional. Her language, which doesn t bother me so much but others it definitely may. But then every visit has very short little to no conversation at all. I told her 3 appointments in a row my heart rate was high, on a regular basis. Like 140 high on a daily basis. She asked me if was the medicine or anxiety. I responded with I don t know that s why I asked my doctor. She said ok and sent me on my way. No discussion, no follow up, EKG, No change in medication. Absolutely nothing. So I m not saying all the doctors or staff are bad here but I gave it a long time before throwing in the towel. And that s just one of the few issues I have had since seeing her.

Leah Santini Magyar
5 years ago
5

Lillian Malaguti
5 years ago
4

A place to go and get help if your struggling in life..

Carl Robinson
5 years ago
5

They're really great an helpful here

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