CommQuest Services Cleveland Ave. Outpatient

625 Cleveland Avenue NW
Canton, OH 44702

CommQuest - Cleveland Avenue OH 44702

About CommQuest Services Cleveland Ave. Outpatient

CommQuest Services Cleveland Ave. Outpatient, located in Canton, Ohio is a non-profit alcohol and drug rehab that offers treatment for a variety of substance abuse addictions including alcoholism, co-occurring mental health disorders, and opiate addiction. They offer residential care providing long term support for addiction recovery, as well as flexible outpatient addiction therapy allowing patients to live at home while receiving regular treatment. Additional levels of care offered include intensive outpatient and relapse prevention.

Specialty rehab programs at CommQuest Services Cleveland Ave. Outpatient include tailored care focusing on women's specific needs and experiences, gender-specific addiction treatment addressing unique challenges faced by men, and age-appropriate treatment for teens addressing adolescent-specific issues.

Patients at CommQuest Services Cleveland Ave. Outpatient will find the residential setting creates an immersive environment promoting full engagement in recovery away from daily triggers.

CommQuest Services Cleveland Ave. Outpatient has received accreditations from CARF.

Latest Reviews

Jennifer DiPietro
1 month ago on Google
1
Haven't heard anything from human resources (was supposed to hear something back before November..called, left a message, nothing..not surprised!) the front desk lady is rude and so is the manager. So much for caring about people's mental health. 0/10 would recommend this place.**update** was made to pay for a bill that should have been covered. The manager of commquest sucks and is an awful excuse for a human. The one and only experience coming into the office was more berating. The intake lady said, "are you the one causing so much frustration with people?" To which I replied, excuse me? This establishment shouldn't be handling anyone's mental health, let alone having an incompetent woman in charge.** I still haven't received a call back from over a year ago.LET ME UPDATE AGAIN, YOU GUYS WERE SUPPOSED TO CALL ME. IM NOT CALLING COMMQUEST FOR ANYTHING EVER AGAIN. YOUR ESTABLISHMENT SUCKS.
Response from the owner3 weeks ago
I would respond by saying, We strive to provide timely responses to all inquiries, but it appears that we may not have received your information. We encourage you to visit our careers page to submit your application or resume. We would be happy to assist you futher and ensure your inquiry is addressed promptly. If you have any additional questions, please reach out to Abby Geiselman, VP of Human Resources at 330-455-0374. For further help with your billing issue, please feel free to reach out to Michele Heberling, Chief Clinical Officer at 330-455-0374 with any further comments or suggestions for our practice.
Linda Fuhrer-Moore
4 months ago on Google
1
No one will answer the phones. You are just shipped from voice mail to voice mail. No one returns calls. How are people to get assistance when all you hear is recordings and voicemails.
Response from the owner2 months ago
We are very sorry to hear that you have not had a good experience with CommQuest. We take the health and satisfaction of our clients very seriously and will use your feedback to review our processes and make improvements. We would like the opportunity to investigate your concerns further. Please feel free to reach out to Michele Heberling, Chief Clinical Officer at 330-455-0374 with any further comments or suggestions for our practice.
Bethany Ramos
4 months ago on Google
5
DR Martin is great at what she does you can tell she cares

Location

Accepted Insurance

CommQuest Services Cleveland Ave. Outpatient works with several private insurance providers and also accepts private payments when possible, Please contact to verify your specific insurance provider.

Call now to check and verify your insurance

800-985-8516
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Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
CommQuest offers outpatient counseling services at five locations in Stark and Carroll Counties. All services are individualized and based on a comprehensive assessment, performed by either CommQuest or a referring agency. Outpatient services are available for both adults and adolescents by contacting CommQuest directly. The treatment is 1-2 times per week at any of their five locations, and they offer a group or individualized setting.
inpatient iconInpatient
Clients who have just completed detox or who are at an increased risk of relapse, such as those experiencing a life crisis, typically enroll in an inpatient rehab. There, they receive housing, meals, and intensive clinical supervision. Inpatient treatment typically involves extensive individual, group, and family therapy. Clients may also participate in life skills training to support their long-term sobriety. Integrative rehab centers offer a variety of evidence-based holistic therapies, such as meditation or equine therapy.
intensive-outpatient iconIntensive Outpatient
Intensive Outpatient programs are for those who want or need a very structured treatment program but who also wish to live at home and continue with certain responsibilities (such as work or school). Each session is 3 hours in length, they meet 3 or 5 days per week. The treatment runs for 4-5 weeks.
medically-assisted-detox iconMedically Assisted Detox
Medical detox involves clearing your body of drugs and/or alcohol under the 24/7 care of licensed medical professionals. If you've become dependent on alcohol or drugs (like benzodiazepines or opioids), quitting abruptly can have uncomfortable and even dangerous side effects. The purpose of medically assisted detox is to keep you as safe and comfortable as possible during this process. Medications like Suboxone or Vivitrol may be provided if necessary to mitigate any withdrawal symptoms.
aftercare iconAftercare Support
Rehab aftercare programs are designed to ensure clients receive continuing care while in the maintenance phase of recovery. Some clients may be in outpatient treatment, which is generally considered to be an element of drug rehab aftercare. The specific services provided in these programs are often determined by the client's case manager and care team in consultation with the client. Common services include peer coaching, career counseling, and 12 step program induction.

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

Drug rehab in Ohio provides comprehensive treatment to address the physical and psychological needs of those struggling with substance use disorders. This may involve inpatient and/or outpatient care.

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. The Co-Occurring Disorders Program provides services for adults and adolescents with both mental health and substance use disorders.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Substance rehabs focus on helping individuals recover from substance abuse, including alcohol and drug addiction (both illegal and prescription drugs). They often include the opportunity to engage in both individual as well as group therapy.

Programs

teen-program thumbnail image
Teen Program
Teen programs are designed to address the unique pressures teens face, pressures that can drive them to experiment with dangerous, addictive substances. They need programs that meet them exactly where they are and give them tools for long-term recovery. Therapy can help teenagers understand and work through underlying issues so they can reclaim the life ahead of them.
adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
child-program thumbnail image
Child Program
The providers who specialize in the children's rehab space understand the specialized needs that this population faces. School-based and social services such as tutoring and family counseling are often central to treatment. Child programs may also address the needs of youth experiencing substance abuse in the home, including a parent's or sibling's addiction.
seniors-program thumbnail image
Seniors Program
Nearly one million adults age 65 and older live with a substance use disorder. Treatment providers who specialize in senior care understand the social, psychological, and physical effects of aging and how they relate to recovery. They can help clients address particular challenges and risks they may face as they get older such as overdosing and medication interactions and dependencies.
program-for-men thumbnail image
Program For Men
Men face specific challenges and concerns when seeking addiction treatment. Gender-specific recovery programs help them tackle these issues head-on in an environment that's focused, targeted, and distraction-free. It also gives them the opportunity to connect with and learn from other men who have been through a similar journey and can offer support for the next step.
program-for-women thumbnail image
Program For Women
Rehabs for women provide a safe, nurturing space for female clients to heal. These treatment programs consider the specific obstacles that women can face during recovery and place a special emphasis on mental, social, physical, and reproductive health. They explore how each woman's experience has shaped the trajectory of their substance use, addressing issues such as sexual abuse and past trauma.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. CommQuest offers a family support group for those seeking help and guidance with a loved one who is battling addiction to drugs and alcohol or currently going through a recovery program.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Life skills trainings involve all the skills a person must have in order to function successfully in the world. These include time management, career guidance, money management, and effective communication. Truly successful addiction recovery is based on the ability to not only live substance-free, but to thrive. Life skills teaches the practical necessities of functioning in society, which sets clients up for success in life, and therefore sobriety.

Motivational Interviewing (MI) is a clinical approach to helping people with substance abuse issues and other conditions shift behavior in positive ways. It is more goal-oriented than traditional psychotherapy, as MI counselors directly attempt to get clients to consider making behavioral change (rather than wait for them to come to conclusions themselves). Its primary purpose is to resolve ambivalence and help clients become able to make healthy choices freely.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Amenities

  • home-setting iconResidential Setting
  • private iconPrivate Setting

Accreditations

The Commission on Accreditation of Rehabilitation Facilities (CARF) is a non-profit organization that specifically accredits rehab organizations. Founded in 1966, CARF's, mission is to help service providers like rehab facilities maintain high standards of care.

CARF Accreditation: Yes

Contact Information

Phone icon (330) 455-0374
Building icon

625 Cleveland Avenue NW
Canton, OH 44702

Reviews of CommQuest Services Cleveland Ave. Outpatient

3/5 (41 reviews)
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Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

Jennifer DiPietro
1 month ago
1

Haven't heard anything from human resources (was supposed to hear something back before November..called, left a message, nothing..not surprised!) the front desk lady is rude and so is the manager. So much for caring about people's mental health. 0/10 would recommend this place.**update** was made to pay for a bill that should have been covered. The manager of commquest sucks and is an awful excuse for a human. The one and only experience coming into the office was more berating. The intake lady said, "are you the one causing so much frustration with people?" To which I replied, excuse me? This establishment shouldn't be handling anyone's mental health, let alone having an incompetent woman in charge.** I still haven't received a call back from over a year ago.LET ME UPDATE AGAIN, YOU GUYS WERE SUPPOSED TO CALL ME. IM NOT CALLING COMMQUEST FOR ANYTHING EVER AGAIN. YOUR ESTABLISHMENT SUCKS.

Response from the owner1 month ago
I would respond by saying, We strive to provide timely responses to all inquiries, but it appears that we may not have received your information. We encourage you to visit our careers page to submit your application or resume. We would be happy to assist you futher and ensure your inquiry is addressed promptly. If you have any additional questions, please reach out to Abby Geiselman, VP of Human Resources at 330-455-0374. For further help with your billing issue, please feel free to reach out to Michele Heberling, Chief Clinical Officer at 330-455-0374 with any further comments or suggestions for our practice.
Linda Fuhrer-Moore
4 months ago
1

No one will answer the phones. You are just shipped from voice mail to voice mail. No one returns calls. How are people to get assistance when all you hear is recordings and voicemails.

Response from the owner3 months ago
We are very sorry to hear that you have not had a good experience with CommQuest. We take the health and satisfaction of our clients very seriously and will use your feedback to review our processes and make improvements. We would like the opportunity to investigate your concerns further. Please feel free to reach out to Michele Heberling, Chief Clinical Officer at 330-455-0374 with any further comments or suggestions for our practice.
Bethany Ramos
4 months ago
5

DR Martin is great at what she does you can tell she cares

Chrisie Smith
4 months ago
1

This place is a joke!! Terrible staff!! Very rude and inconsiderate!! All you are is a number with a dollar sign attached to it!! The pharmacy there is also a complete failure!! If you are in need of a doctor, don't go here!! Their doctors quit after a year, at most!! Do yourself a huge favor and bypass this place!!

Response from the owner4 months ago
We are very sorry to hear that you have not had a good experience with CommQuest. We take the health and satisfaction of our clients very seriously and will use your feedback to review our processes and make improvements. We would like the opportunity to investigate your concerns further. Please feel free to reach out to Kylee Crislip, Psychiatric Services Practice Manager, at 330-445-2677 with any further comments or suggestions for our practice.
James Ferencik
5 months ago
1

They falsified or lose documents to over charge you. Beware

Response from the owner4 months ago
We are very sorry to hear that you have not had a good experience with CommQuest. We take the health and satisfaction of our clients very seriously and will use your feedback to review our processes and make improvements. We would like the opportunity to investigate your concerns further. Please feel free to reach out to Michele Heberling, Chief Clinical Officer at 330-455-0374 with any further comments or suggestions for our practice.
shyla harper
7 months ago
1

The nurse practitioner started with asking if I knew someone workering there. Which I don't and was really weird feeling with a first meeting. She then complained that I got in so fast a month and a half wait. She diagnosed me with bipolar after 20 mins with asking if I have ever been reckless. I tried telling her I don't have bipolar I've tried the meds before. I've tried every med a regular doctor could prescribe. I was then told until I get a adhd test positive she can't give me anything new. Been trying for years it ain't easy for a lady.

Response from the owner7 months ago
We are very sorry to hear that you have not had a good experience with CommQuest. We take the health and satisfaction of our clients very seriously and will use your feedback to review our processes and make improvements. We would like the opportunity to investigate your concerns further. Please feel free to reach out to Michele Heberling, Chief Clinical Officer at 330-455-0374 with any further comments or suggestions for our practice.
Joseph Mulqueen
11 months ago
5

I left a book there. Some ding dong stole it. Now they're replacing the book. Thank you.

Sean Brower
1 year ago
4

Overall I thank God for this place and its people. If there s an issue with this place it s not the staff but it s patients. We made are own bad choices and folks should be grateful that they have a place like this to be able to put themselves back together. Less whining and more accountability is what is needed.

desere Cummins
1 year ago
4

Helpful staff and I love my counselor! If you need help with addiction don't be afraid to call. Get the help you need!!!!!

Rhiannon Leanza
2 years ago
1

They treat people absolutely awful. My fianc� has been out of his medication for a month now. Was supposed to have an appointment today and they said he never had an appointment scheduled not to mention they RARELY answer phone calls to even be able to get an appointment so people are then left in the dust with minimal options. They could care less about mental health or the well being of the people they see. So glad he will soon be switching to Cleveland Clinic for his mental health and actually receive the help/support he needs.

Response from the owner2 years ago
We are very sorry to hear that you have not had a good experience with CommQuest. We take the health and satisfaction of our clients very seriously and will use your feedback to review our processes and make improvements. We would like the opportunity to investigate your concerns further. Please feel free to reach out to Michele Heberling, Chief Clinical Officer at 330-455-0374 with any further comments or suggestions for our practice.
Misty Combs
2 years ago
1

Staff is very rude on the phone. When dealing with mental health, i doubt being rude and acting like the patient is a waste of their time, is good on mental health. No one is ever at the designated area from which they are supposed to, like front check in desk. No one has a clue as to what their job is or if they have appointments or not. No communication between any of the employees . Seems to be in complete disarray any time i have ever been there.

Response from the owner2 years ago
We are very sorry to hear that you have not had a good experience with CommQuest. We take the health and satisfaction of our clients very seriously and will use your feedback to review our processes and make improvements. We would like the opportunity to investigate your concerns further. Please feel free to reach out to Michele Heberling, Chief Clinical Officer at 330-455-0374 with any further comments or suggestions for our practice.
calista calypso
2 years ago
1

Your diagnosis will be biased and unfair. Please check with more than one Medical professional, and read the DSM V or most recent version available.Also they will remove their shoes during your session.I would hesitate to take anyone here that has issues speaking up for themselves .

Response from the owner2 years ago
We are very sorry to hear that you have not had a good experience with CommQuest. We take the health and satisfaction of our clients very seriously and will use your feedback to review our processes and make improvements. We would like the opportunity to investigate your concerns further. Please feel free to reach out to Michele Heberling, Chief Clinical Officer at 330-455-0374 with any further comments or suggestions for our practice.
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