Citizen Advocates – Saranac Lake Behavioral Health Clinic

70 Edgewood Rd
Saranac Lake, NY 12983

Citizen Advocates - Behavioral Health Clinic NY 12983

About Citizen Advocates – Saranac Lake Behavioral Health Clinic

Citizen Advocates’s Behavioral Health Clinic offers substance use disorder and mental health care in Saranac Lake, New York. Individuals and families can receive high quality outpatient services, regardless of their ability to pay. If you don’t have insurance, you can access financial aid and sliding fee scales for free or low cost treatment.

With a wide array of services and specialized programs, you’ll benefit from comprehensive care that puts your needs first. After thorough assessment and evaluation, their skilled team works with you to create an individualized treatment plan.

Their team is equipped to treat addiction, co-occurring disorders, and developmental and intellectual disabilities. You can access therapy, medication assisted treatment, family support, skill building, and peer support. Among the meds you may receive are naltrexone and buprenorphine to help with your cravings and withdrawals.

Even though they have day programs, there’s around-the-clock support should you have a crisis at any time. This is done through telehealth.

One feature that caught my eye is their smoking cessation services. They provide continuous support with a blended approach of counseling and medication. You’ll benefit from proven therapeutic interventions, like cognitive behavioral therapy, motivational interviewing, and nicotine replacement therapy to quit smoking.

Another standout feature I noticed is their employment assistance programs. You can participate in socialization building, career development, and job training to find a career that works for you. They understand that working on essential aspects of life, such as work, can benefit you in achieving and sustaining recovery.

Latest Reviews

JD_Kreeper
1 month ago on Google
5
Very good place. Lizzie Finlayson and Eddie Lawrence are great.
Response from the owner1 week ago
Thank you for the sharing your feedback, JD!
Becky White
1 month ago on Google
2
Do something about your god awful bus driver that goes between tupper and saranac lake in the mornings. Going 10-15 under the speed limit is a safety risk for so many on the road. If they're going to hold up over 10+ cars every morning they should really pull over on the shoulder for the people behind them. Very inconsiderate especially considering what this company is supposed to stand for.
Vee (Lucifer)
1 month ago on Google
2
I legit can not get them to call me back for the scheduling of my 3rd appointment, which I need so I can get my insurance to cover my medicine! It's like they hear Telehealth and throw my inquiry into the trash! I should not have to call ten billion times for a simple appointment! Avoid this place if you can.
Response from the owner1 week ago
Thank you for sharing the feedback, Vee. We take all input seriously and are committed to continuously improving the experience for everyone we serve. We will look into this.

Location

Accepted Insurance

Citizen Advocates – Saranac Lake Behavioral Health Clinic works with several private insurance providers and also accepts private payments when possible, Please contact to verify your specific insurance provider.

Call now to check and verify your insurance

800-985-8516
Question iconWho Answers?

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
medically-assisted-detox iconMedically Assisted Detox
Medical detox involves weaning your body off of addictive substances in a medically supervised environment. If you've become dependent on alcohol and/or drugs, quitting on your own can be uncomfortable and even dangerous. In medically assisted detox, a team of licensed medical professionals will help manage potential withdrawal symptoms, ensuring that you're as safe and comfortable as possible. This process typically takes about 5-7 days, although the length will depend on your individual needs.

Treatments

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

Contact Information

Phone icon (518) 891-5535
Building icon

70 Edgewood Rd
Saranac Lake, NY 12983

Fact checked and written by:
Mariah Bourne, M.A.
Edited by:
Peter Lee, PhD

Reviews of Citizen Advocates – Saranac Lake Behavioral Health Clinic

2.9/5 (17 reviews)
0
Staff
0
Amenities
0
Meals
0
Value
0
Cleanliness
5
7
4
0
3
0
2
4
1
6

Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

2.9 (17 reviews)
JD_Kreeper
1 month ago
5

Very good place. Lizzie Finlayson and Eddie Lawrence are great.

Response from the owner1 month ago
Thank you for the sharing your feedback, JD!
Becky White
1 month ago
2

Do something about your god awful bus driver that goes between tupper and saranac lake in the mornings. Going 10-15 under the speed limit is a safety risk for so many on the road. If they're going to hold up over 10+ cars every morning they should really pull over on the shoulder for the people behind them. Very inconsiderate especially considering what this company is supposed to stand for.

Vee (Lucifer)
1 month ago
2

I legit can not get them to call me back for the scheduling of my 3rd appointment, which I need so I can get my insurance to cover my medicine! It's like they hear Telehealth and throw my inquiry into the trash! I should not have to call ten billion times for a simple appointment! Avoid this place if you can.

Response from the owner1 month ago
Thank you for sharing the feedback, Vee. We take all input seriously and are committed to continuously improving the experience for everyone we serve. We will look into this.
Stephen Aardsma
5 months ago
5

Dr Maxwell is the best!!! Joanna is an excellent therapist. I've been seeing her for almost 3 years

Sarah Brophy
9 months ago
1

This place is a JOKE. They have canceled almost every single appointment I've made. I received addiction treatment there 5 years ago.. started going back recently for mental health as I was struggling with severe depression. I have been clean for FIVE YEARS but am still treated with mistrust and condescending comments. I'm trying to get treatment for SEVERE depression and suicidal thoughts yet they cancel appointments over, and over, and over, and over. I haven't seen a counselor in MONTHS because of this. Unacceptable treatment. Go anywhere else!

Response from the owner9 months ago
Thank you for sharing, Sarah. We listen carefully to all feedback and strive to provide a better experience for everyone we serve. Thank you.
Kaitlyn Brier
10 months ago
2

Only reason it deserves two stars instead of one is because of two amazing people who work there, one being a psychosocial rehabilitation worker, and one being a counselor. Otherwise if I could, I would rate it negative stars.I have had three different counselors within almost 3 years that would be approximately Jan 2021 start date I have had three different psychiatrists Starting July 2021 as I was afraid to take medication. This was a logical fear, considering they never fill medication, & I am on daily benzo.They don t do crisis refills on the weekends because their nurses and psychiatrists don t know how to fill out a form, that is literally a life or death form for this medication when they re supposed to and called about filling it.When John was working, I never had issues I was getting my medication on time. I was getting my doses to the correct amount. He was phenomenal now he s in Malone.I was told to go to the hospital because of their mistake to get medication for my panic attack or possibly a death from withdrawal from being on a benzo for almost 3 years, Every single day!I was blaming the pharmacy for many months until I called them today when my medicine should ve been in already they said it wasn t signed. I asked if there was a way around it because I don t want to go out especially that way that s very painful. The Pharmacist had more empathy than the on-call people today.If you have to get medication, I definitely recommend a different office!Clearly, there s a reason to go through so many Employees.They are supposed to be a mental health clinic, but yet in a crisis of potentially not being around because they don t fill prescriptions when they re supposed to clearly It s not a very good mental health clinic.I had extreme health anxiety, Extreme physical anxiety to the point where I would cripple up and my organs would feel like they were falling out that I finally decided to go on a medication, now I have to deal with medications never being filled.I am clearly going to have to request getting three month supplies because that seems more secure than the people putting in the order for the prescription.I definitely do not recommend this office unless you re only getting counseling and lucky shot if you get more than one appointment a month, with that being said, you should probably just go somewhere else.Update: I called 5 days before medication needed to be sent in and said where it goes, I was told it was sent to the wrong pharmacy, I was also told it s because I change my pharmacy ALL the time.So let s get this straight- at first it was Walmart, I changed it to kinneys because the people at the office were annoyed that they had to request a prior authorization from Walmart all the time, kinneys does same day refill every month so I wanted to switch back to Walmart as 31 days doesn t equal 30 pills- Walmart wanted a bunch of things so I said cross that just keep it kinneys, therefore it wasn t changed, they didn t approve it and it stayed at kinneys.My fault YOU didn t listen to the voicemail on where to send it. This nurse I stg.Definitely go somewhere else the nurses don t know how to take accountability. We re the ones getting therapy yet the workers don t even know how to self reflect on their wrong doings .

Carrie Griffo
1 year ago
5

I ve gone through multiple therapy options including better help, this has been the first place that has been able to actually help. The online calls work great and the people really care. They give reminder messages for appointments and have always been there during crisis moments. Jade is absolutely wonderful.

Response from the owner1 year ago
Thank you so much for the kind words - we are grateful for the feedback, and fortunate to have such an amazing team. Thanks for sharing!
Felicia Martinez
1 year ago
2

They used to push to get what the client needs. I used to love this establishment and trust them. Now I barely have appointments and the ones I do get to have, are either shorter than normal or canceled last minute or I m the only party that shows up/ waits on my phone. I had a phoen appointment recently and it was stated that they called me but my boyfriend and I watched my phone laying down, playing on said phone for a whole hour before and after before calling the clinic a 3rd time. Only using till I can find a different clinic. I do however recommend Dr.wild. I ve been in mental health services since I was 5 every other pyschatrist I ve met in my years which is quite a few, has made me feel small, unheard, and ignorant. He did not make me feel any negative way about myself. He s much more open minded then your standard run of the mill.

Jessica Finn
1 year ago
1

I have been trying for over a week to get ahold of someone. No reply from anyone. Absolutely terrible communication. I will be looking for a new provider.

Richard H�lster
2 years ago
1

The intake paperwork stack is overly complicated and extremely thick, contains many illegibly copied copies of copies, and most of it is immediately tossed into the (let's hope) recycling as soon as you've finished providing your information. This cold open, the utter wastefulness, and the manner in which you're treated as disposable sets the stage for the experience and continues from session to session. Eventually the sessions take less time than the drive to get there. One might as well have simply used TikTok and helped save the planet in the process.

kelsey anne
2 years ago
5

I absolutely LOVE North Star Life changing ! Seriously!

Kelly Smith
3 years ago
1

U know the fact that they DON'T want the client to know the therapist last name is very sketchy. This is the only mental health provider of this kind. We should have better quality care in our community.

Overall Experience
Date Submitted
No reviews matching the selected filter!
Get Help Now
Question iconWho Answers?
Phone icon 800-784-1361
Left arrow iconBack

Write a review for Citizen Advocates – Saranac Lake Behavioral Health Clinic

Sharing your insights and experiences can help others learn more about this rehab center.

Title of Your Review
This is a required field
Your Review

Reviews comments must comply with our Review Policy Content Standards. Please do not use names (job titles / positions are acceptable) of any individual or identifying features, abusive remarks, or allegations of negligence or criminal activity.

A minimum of 200 characters and max of 2,000 characters required.
This is a required field
How would you rate the facility on the following?*
Overall Experience
Must select a star rating
Accomodations & Amenities
Must select a star rating
Meals & Nutrition
N/A
Must select a star rating
Treatment Effectiveness
Must select a star rating
Admissions Process
Must select a star rating
Staff & Friendliness
Must select a star rating
Cleanliness
Must select a star rating
Value for Cost
Must select a star rating
What is your connection to this facility?
This is a required field
Your First Name*
This is a required field
Your Last Name*
This is a required field
Your Phone Number
This is a required field
Your Email*
This is a required field
This is a required field
Spinner icon Submitting your review...
Thumbs up icon Your review was successfully submitted.

Nearby Featured Providers

Mount Sinai Morningside
New York City, NY (212) 523-4000

Mount Sinai Morningside

Mount Sinai St. Luke’s offers inpatient services for individuals dealing w... read more.
Freedom Institute
New York City, NY (212) 838-0044

Freedom Institute

Free is a non-profit recovery center healing individuals and families. They ... read more.
Get Help Today Phone icon 800-823-7153
Question iconWho Answers?