Cherokee Health Systems

1032 McCallie Avenue Chattanooga, TN 37403
Outpatient

About Cherokee Health Systems

The Chattanooga, Tennessee, office of Cherokee Health Systems is a substance abuse and behavioral health treatment center. Adults, children, and teens are eligible to receive general outpatient treatment (OP) and medication assisted treatment (MAT) at this location. This location also provides primary care services.

OP is a low intensive level of day treatment, where clients make appointments to visit the facility and receive treatment. OP allows clients with mild symptoms to participate in treatment without requiring a residential or inpatient stay, letting them continue work and school. Clients with severe symptoms may be referred to a different program.
Individualized care is at the core of what Cherokee Health Systems does. Adult services include psychotherapy for individuals, couples, and families. There are also dialectical behavioral therapy (DBT) skills groups, telehealth abstinence based substance abuse group therapy, and peer support and coaching. It also includes medication management, life skills development, and community reintegration.
Child and teen services include psychotherapy for individuals, couples, and families, DBT skills groups, medication management, and developmental evaluations. It also includes consultations with local Head Start programs and school based therapy.
MAT is a method of treating substance use disorder that combines outpatient therapy services with FDA approved drugs that reduce withdrawal symptoms.
Cherokee Health Systems accepts Medicare, Medicaid, and most commercial insurance plans and might include ComPsych, BlueCross BlueShield, Kaiser Permanente, TRICARE, and Bright Health. Clients seeking drug rehab treatment should confirm coverage with their plan, as out of network benefits may vary.

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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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6.8 / 10

Accepted Insurance

Cherokee Health Systems works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

TennCare

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
aftercare iconAftercare Support
Clients receiving support in a rehab aftercare program typically have abstained from drugs or alcohol for a period of weeks or months and have completed high-level (often inpatient) treatment. Drug rehab aftercare is designed to support clients in maintaining their sobriety as they re-engage with their ordinary lives at home, in the workplace, and in the community. Services are highly individualized and evolve with clients' changing needs, but generally include peer coaching and relapse prevention.
12-step icon12-Step
When enrolld in an addiction recovery program that's based on the 12 step model, clients are able to cultivate recovery-focused life skills emphasizing spiritual, mental, and emotional healing. Participants receive intensive peer support in 12 step meetings, which are anonymous, free, open to the public, and available day and night in most communities. Self-selected sponsors guide sponsees through the recovery journey, cultivating self-awareness, forgiveness, acceptance, and accountability. Though these programs are rooted in spiritual principles, participants aren't required to be religiously affiliated.
24-hour icon24-Hour Clinical Care
Safe detox requires 24-hour clinical care in Tennessee. This is due to the health risks that are involved during withdrawal. As the brain reacts to the absence of the drug, severe symptoms can occur, depending on the type of drug used. For instance, alcohol and benzodiazepine withdrawal may result in seizures. Fortunately, supervised care in a clinical setting can provide the necessary treatment to avoid health risks and allow you to complete detox safely.

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

When your day-to-day life is taken over by drug use, this is known as substance use disorder. If you abruptly stop using your drug of choice, you experience withdrawal symptoms. To overcome this cycle, professional drug rehab in Tennessee is usually needed.

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Programs

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Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
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Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Motivational Interviewing (MI) is a clinical approach to helping people with substance abuse issues and other conditions shift behavior in positive ways. It is more goal-oriented than traditional psychotherapy, as MI counselors directly attempt to get clients to consider making behavioral change (rather than wait for them to come to conclusions themselves). Its primary purpose is to resolve ambivalence and help clients become able to make healthy choices freely.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Life skills training teaches you how to cope with challenging situations in non destructive ways. This crucial piece of drug rehab in Tennessee gives you tools for decision making, relationship building, and self care.

Contact Information

Phone icon (423) 266-4588
Building icon

1032 McCallie Avenue
Chattanooga, TN 37403

Fact checked and written by:
Terri Beth Miller, PhD
Edited by:
Peter Lee, PhD

Reviews of Cherokee Health Systems

3.62/5 (76 reviews)
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Reviews

5

The staff was very direct, the nurses explained things very well, gave me useful advice and gave me the tools that allowed me to move forward. Thank you all for being so good to me! they are the best!!

Reviewed on 1/8/2019
Overall Experience
Date Submitted
Reviewer

Google Reviews

3.6 (75 reviews)
Rodney Patrick
2 weeks ago
5

Been a patient for years. I say the staff in amazing. Tiffany is very professional at what she does. I wouldn't see any PCP anywhere else. This is why I give 5 stars.

Aukeera Tellis
3 weeks ago
1

0/10 stars!! They are so unprofessional and rude. I cried to Dr. Laura Green for two years about the pain I was experiencing. I asked her how women contract fibroids that woman told me it s bad luck!!!! Do not go to this doctors office if you want someone to listen! When I finally got a referral my new doctor found all the issues and I had to have a hysterectomy at 32!! Could have been avoided if she would ve listened to me! I hope someone files a lawsuit against this office one day. They are trash.

Dustyn Linebaugh
1 month ago
2

Phones are disabled half the time and I have to drive to the actual office just to ask a question and communication is just sub par on multiple occasions I had to go out of my way to obtain information I needed when I should not have had to but i will say as far as getting care for cheap it s the best option

Danielle B
2 months ago
5

Marielys Rodriguez Torres
3 months ago
5

Jack Daniel
4 months ago
5

Dr Greene saved my life and helped me get my hepatitis c cured and did a bunch of amazing things to help me improve my lifestyle I've become accustomed to the excellence of this establishment as a whole very friendly and helpful non judgmental staff whom I have respect for.

Response from the owner1 month ago
We're honored to serve you!
Paige Johns
5 months ago
1

1 star is far too much. CHS makes it absolutely impossible to obtain your prescription. Go elsewhere if you want healthcare, these people don't care about your health at all.

Response from the owner1 month ago
Hello Paige, Your review is eye opening to us. We deeply apologize for the negative experience you had with us. This information has been passed to our leadership team to address internally. We hope you can give us another chance to make things right. Sincerely, CHS
Janie Frank
5 months ago
1

Wish I could give 0 stars :) Here is my experience-I called last Thursday because I realized I didn't have any more refills for my antidepressant. No appts had been scheduled for me, I hadn't received any calls, etc. I called again on Friday and was told the refill would be pushed through. (It wasn't)-I called their emergency line Sunday night and explained I had missed two doses of my antidepressant and I would miss four doses if I had to wait until Monday (bc they never called it in last week)-The operator told me I was out of luck and I should call back the following morning. I asked if they would instead call me since and was told no.-I called back Monday and after waiting on hold for about 15 minutes, I explained the situation again. They told me they could refill my prescription in FIVE days if I made it to a Fri appt. At this time, I started to panic bc a person cannot just quit antidepressants cold turkey like that without major medical & mental concerns-I was told Tiffany prescribed my medication, and that they would have a nurse call in the refill. I hung up thinking everything was taken care of.-Later, I got a call that went straight to voicemail for some reason. (None of my calls should go straight to voicemail, that is not how my phone is set up because I have to take calls from strange numbers for work regularly.) It was a nurse saying she would not refill my medication until I met with someone.-I called back, waited on hold and explained the situation again. They transferred me to a nurse named Lisa.--Lisa told me that my psychiatrist had tried to call me in February and I hadn't answered which is why my prescription wasn't called in. This makes absolutely no sense because my prescription was refilled for another three months in May and I wasn't told there would be any issues at that time. They also did not schedule any future appointments for me at that time (with my knowledge, at least).-Lisa essentially told me it was my fault that they didn't refill my prescription even though they told me multiple times that they would. Lisa spent the majority of the phone call trying to convince me it was my fault rather than trying to fix the situation. I was emotional(because I had missed four doses of my antidepressant) and I did keep apologizing for this and explaining that I knew it wasn't her fault. She agreed it wasn't her fault because she was adamant it was entirely my fault (despite the previous three or four phone calls where I repeatedly tried to advocate for myself and was let down).-When I asked her how I could make sure this never happens again, she told me "Answer your phone." This is not helpful because I DO answer my phone - I have to for my job. From what I gathered, there is no proof my psychiatrist ever actually called me, no one left a voicemail, no one said there were any issues or would be any issues getting my medication, and no one made any attempt to verify my phone number. I would think a psychiatrist being unable to contact a patient she was treating for severe clinical depression would be a red flag, but apparently not to Cherokee Health!-Lisa told me it is my responsibility to make sure I get my medicine. I'm not sure how this is possible since I did everything I possibly could without a medical degree.-At this time, I was also informed that my psychiatrist prescribes this medication, despite them telling me like 30 minutes earlier that my GP did.-Finally, a psychiatrist named Jessica called me, and she was lovely. She informed me I had an appointment scheduled with my psychiatrist, Misty, next week. No one had ever informed me of this appointment, meaning it is likely I would have missed the call I didn't know about and would then be told it was my fault. Again.-At this time, I am still waiting for my refill to be called in to my pharmacy, and I have now missed four doses of my antidepressant.-This is the first time I have missed doses, but it is NOT the first time I have been given a hard time when trying to get my medicine refilled.

Lori Cooper
5 months ago
1

Saw Dr Akin for about a year. It was like fighting tooth and nail to get him to listen to me. Then he wasnt even listening and would just prescribe medications that were not effective, when a referral to a specialist was more appropriate. I mentioned pains that were ignored then i was hospitalized for a severe kidney infection because of those pains. A diagnosis that was missed and could have been life threatening. I am so disappointed and aggravated. All other staff were kind.

Summer Berry
6 months ago
5

First time visit, phenomenal staff! Thank you Cherokee Systems.

Response from the owner5 months ago
We're thankful to serve you, Summer!
Lisa Burris
6 months ago
3

Took a friend.

Suz Surber
7 months ago
1

This place is horrible. Been waiting on someone to go over bloodwork which I got 4 days ago. Called every day to ask someone to go over it with me and they keep saying they will call back but never call back.

Response from the owner5 months ago
Hello Suz, Your feedback is eye opening. We're extremely sorry about your recent visit with us. We will be looking into this situation internally to resolve matters promptly and accurately. Again, we apologize for the frustration this situation has caused. Sincerely, Cherokee Health Systems
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