Cherokee Health Systems

255 East Watt Street
Alcoa, TN 37701

Cherokee Health Systems TN 37701

About Cherokee Health Systems

Cherokee Health Systems of Alcoa, Tennessee, is a healthcare center providing mental health and substance abuse treatment. Clients of all ages can receive outpatient care and mental healthcare, while adults can receive outpatient drug rehab treatment and medication assisted treatment (MAT). They can also help mental health clients find employment.

The outpatient program provides integrated care in a day treatment setting, eliminating the need for hospital admission. Outpatient care is also less restrictive than inpatient or residential treatment. Services offered include psychotherapy (for individuals, groups, and families), dialectical behavioral therapy (DBT), peer support, psychiatric treatment, and medication management.

Care coordination services are available. Children can also receive treatment in school. For children and teens, they’ll place you in a program that has behavioral services. One example is psychiatric medication management. There’s also schooling so students don’t fall behind. A Head Start program can help your kids keep up with their classes and cognitive development.

MAT compliments the therapy clients receive for substance use disorder (SUD) with buprenorphine and naltrexone, two medications approved by the FDA to reduce withdrawal symptoms.

In addition to Medicare and Medicaid, Cherokee Health Systems accepts most commercial insurance plans (which may include Beacon, Anthem, Wellmark, HCSC, and Cigna). Clients are urged to confirm coverage with their provider, as out of network benefits may vary.

Latest Reviews

jerri dobbins
1 month ago on Google
5
elizabeth mast
1 month ago on Google
5
Dr. Felix is amazing. She cares so much and does such a good job. I'm so happy she's my doctor.
Todd Campbell
1 month ago on Google
5
I have been going to Cherokee Health in Alcoa TN for a few years now. The receptionists and workers at the front are always very nice, and the lab tech is so sweet and I've never had a problem with her taking my blood at all. I was recently switched to Jordan Bentz as my main doctor, and he is amazing. Always listens to my concerns or problems without making me feel like he is rushed to get to another patient. He's very knowledgeable, and has honestly given me the best care that I have received there. Please remember they are usually busy, so sign in, wait your turn, and be nice to all of them. Also, if you don't use their pharmacy now, please take the time to look in to it. The employees are great and very knowledgeable, easily answering any questions I have.

Location

Accepted Insurance

Cherokee Health Systems works with several private insurance providers and also accepts private payments when possible, Please contact to verify your specific insurance provider.

Call now to check and verify your insurance

800-985-8516
Question iconWho Answers?

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
intensive-outpatient iconIntensive Outpatient
The IOP is a 12 week program for adults with alcohol and other drug addictions. The IOP curriculum is comprehensive and based on cognitive behavioral therapy, motivational interviewing, and family systems theory. The patients also have access to anger management groups, aftercare groups and many behavioral health treatment groups also including dialectical behavioral health.
aftercare iconAftercare Support
Completing a drug or alcohol rehab program shouldn't spell the end of substance abuse treatment. Aftercare involves making a sustainable plan for recovery, including ongoing support. This can include sober living arrangements like halfway houses, career counseling, and setting a patient up with community programs like Alcoholics Anonymous (AA) or Narcotics Anonymous (NA).

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

When your day-to-day life is taken over by drug use, this is known as substance use disorder. If you abruptly stop using your drug of choice, you experience withdrawal symptoms. To overcome this cycle, professional drug rehab in Tennessee is usually needed.

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Programs

teen-program thumbnail image
Teen Program
Teen programs are designed to address the unique pressures teens face, pressures that can drive them to experiment with dangerous, addictive substances. They need programs that meet them exactly where they are and give them tools for long-term recovery. Therapy can help teenagers understand and work through underlying issues so they can reclaim the life ahead of them.
adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
seniors-program thumbnail image
Seniors Program
Nearly one million adults age 65 and older live with a substance use disorder. Treatment providers who specialize in senior care understand the social, psychological, and physical effects of aging and how they relate to recovery. They can help clients address particular challenges and risks they may face as they get older such as overdosing and medication interactions and dependencies.
postpartum-program thumbnail image
Postpartum Program
The postpartum period is a sensitive time, especially for women in addiction recovery. Rehabs with specialized programs for new mothers will offer compassionate, personalized care to meet each client's needs as they transition from pregnancy to this season of life. Care teams may include obstetricians, pediatricians, and social workers working collaboratively to give women, children, and families a healthy future.
program-for-men thumbnail image
Program For Men
Men face specific challenges and concerns when seeking addiction treatment. Gender-specific recovery programs help them tackle these issues head-on in an environment that's focused, targeted, and distraction-free. It also gives them the opportunity to connect with and learn from other men who have been through a similar journey and can offer support for the next step.
program-for-women thumbnail image
Program For Women
Rehabs for women provide a safe, nurturing space for female clients to heal. These treatment programs consider the specific obstacles that women can face during recovery and place a special emphasis on mental, social, physical, and reproductive health. They explore how each woman's experience has shaped the trajectory of their substance use, addressing issues such as sexual abuse and past trauma.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
military-program thumbnail image
Military Program
Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).
hiv-aids-program thumbnail image
HIV/AIDS Program
HIV/AIDS programs support disease prevention and management in high-risk individuals in recovery. Individuals who engage in intravenous drug use and other addictive behaviors are at a higher risk of becoming infected with HIV. Rehab centers that specialize in treating this population typically have a high number of nurses, physicians, and psychiatrists on staff who can make sure both their medical and mental health needs are met.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Motivational Interviewing (MI) is a clinical approach to helping people with substance abuse issues and other conditions shift behavior in positive ways. It is more goal-oriented than traditional psychotherapy, as MI counselors directly attempt to get clients to consider making behavioral change (rather than wait for them to come to conclusions themselves). Its primary purpose is to resolve ambivalence and help clients become able to make healthy choices freely.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Contact Information

Phone icon (865) 273-1616
Building icon

255 East Watt Street
Alcoa, TN 37701

Edited by:
Peter Lee, PhD

Reviews of Cherokee Health Systems

4/5 (86 reviews)
0
Staff
0
Amenities
0
Meals
0
Value
0
Cleanliness
5
57
4
7
3
3
2
3
1
16

Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

jerri dobbins
1 month ago
5

Todd Campbell
1 month ago
5

I have been going to Cherokee Health in Alcoa TN for a few years now. The receptionists and workers at the front are always very nice, and the lab tech is so sweet and I've never had a problem with her taking my blood at all. I was recently switched to Jordan Bentz as my main doctor, and he is amazing. Always listens to my concerns or problems without making me feel like he is rushed to get to another patient. He's very knowledgeable, and has honestly given me the best care that I have received there. Please remember they are usually busy, so sign in, wait your turn, and be nice to all of them. Also, if you don't use their pharmacy now, please take the time to look in to it. The employees are great and very knowledgeable, easily answering any questions I have.

Laura Jennings
1 month ago
5

Margaret Manning
1 month ago
5

Awesome facility

Tr n Qu c
1 month ago
1

today is was a joke we both(2 people )have appointments with doctors Jorden bentz at 8:00am which mean we need to wake up early and drove all the way there because we have to work after appointment . i scheduled last month and they re canceled my appointment because doctors not there but they re have a month schedule . is it hard to call your patients to know before schedule? and the front dest she was laghing the whole time talking to me and telling me i need to schedule for next month. what is going on? never coming back so sorry.

Janice Estep
1 month ago
5

Love it been going there for years and would not change a thing and I just love my doctor.

elizabeth mast
1 month ago
5

Dr. Felix is amazing. She cares so much and does such a good job. I'm so happy she's my doctor.

Barbara Allgyre
2 months ago
1

As always poor treatment. Today was a joke. Provider argued to prove she was right. What the hell do i know im just the sick suffering fromaches and pains patient. She was given false information about my chart thentried topull a sick joke topoke fun of myfrustrstion. Will never return there again

Response from the owner2 months ago
Hello Barbara, We're sorry that your recent experience with us was not a positive one. We are looking into this internally to address matters promptly and accurately. We hope you can give us another chance to make things right. Again, we are very sorry about the frustration we have caused. Sincerely, Cherokee Health Systems
Connie Lee
2 months ago
5

We feel that Brian is completely comfortable there, and talks great to his doctor. He always looks forward to seeing her.

Jaime Mills
2 months ago
5

After being a pt with CHS for 20 yrs. I trust them to always have my best interests above all else.

Response from the owner2 months ago
We're grateful to hear this! It's our honor to serve you.
Brendan and Sarah Booher
3 months ago
1

I have never had a doctor be so rude. I do not recommend this place. I was trying to get established with a new place since moving here. This will not be it.

Quincy Follweiler
3 months ago
5

I moved to the area from out of state 11 years ago and did not have any medical insurance. I was pretty much lost at what to do because at the time I was not working and needed care. I reached out to Cherokee Health and they immediately gave me an appointment. I was able to get care on a sliding scale basis. The care I have received has been very good overall. Due to personnel changes, they have had to assign me several different doctors over the years but other than that all has been well. I need to give a shout out to your nurses and lab techs who always do a stellar job with the least amount of discomfort. My doctor that I have had for about 4 years now is amazing and hope that she will continue to be my doctor for as long as possible. Caytlin Cardwell is professional and thorough. I attribute much of my success in bettering my health to her care and guidance. Thank you!

Overall Experience
Date Submitted
No reviews matching the selected filter!
Get Help Now
Question iconWho Answers?
Phone icon 800-784-1361
Left arrow iconBack

Write a review for Cherokee Health Systems

Sharing your insights and experiences can help others learn more about this rehab center.

Title of Your Review
This is a required field
Your Review

Reviews comments must comply with our Review Policy Content Standards. Please do not use names (job titles / positions are acceptable) of any individual or identifying features, abusive remarks, or allegations of negligence or criminal activity.

A minimum of 200 characters and max of 2,000 characters required.
This is a required field
How would you rate the facility on the following?*
Overall Experience
Must select a star rating
Accomodations & Amenities
Must select a star rating
Meals & Nutrition
N/A
Must select a star rating
Treatment Effectiveness
Must select a star rating
Admissions Process
Must select a star rating
Staff & Friendliness
Must select a star rating
Cleanliness
Must select a star rating
Value for Cost
Must select a star rating
What is your connection to this facility?
This is a required field
Your First Name*
This is a required field
Your Last Name*
This is a required field
Your Phone Number
This is a required field
Your Email*
This is a required field
This is a required field
Spinner icon Submitting your review...
Thumbs up icon Your review was successfully submitted.

Nearby Featured Providers

Hope Center Ministries – White House Men’s Center
Cross Plains, TN (615) 672-0298

Hope Center Ministries – White House Men’s Center

Hope Center Ministries - White House is a Christian-based and 12-step progra... read more.
Cherokee Health Systems
Morristown, TN (865) 497-2591

Cherokee Health Systems

Cherokee Health Systems is a non-profit organization that specializes in pro... read more.
Bradford Health Services
Germantown, TN (901) 755-8111

Bradford Health Services

Bradford Health Services - Cordes Circle provides outpatient and intensive o... read more.
Get Help Today Phone icon 800-823-7153
Question iconWho Answers?