Carolinas Creative Counseling

325 Matthews Mint Hill Road, Suites 104 and 105 Matthews, NC 28105
Outpatient

About Carolinas Creative Counseling

Carolinas Creative Counseling, located in Matthews, North Carolina is a private alcohol and drug rehab that offers treatment for a variety of substance abuse addictions including co-occurring mental health disorders. They offer flexible outpatient addiction therapy allowing patients to live at home while receiving regular treatment.

Specialty rehab programs at Carolinas Creative Counseling include age-appropriate treatment for teens addressing adolescent-specific issues, specialized drug rehab for veterans, addressing combat-related trauma and reintegration, and inclusive treatment respecting diverse sexual orientations and gender identities.

Latest Reviews

Haley Hayhurst
2 months ago on Google
3
I was matched with a great counselor after some low-risk mental health issues and have been seeing her for over two years- very qualified and a great match for me! I have switched psychiatrists within the business multiple times due to them leaving the practice- but each Dr has always been polite and great for me as well.My only issue is revolved around scheduling. I can NEVER get a hold of anyone in the scheduling department past 1PM. Because of frequent psychiatrist changes, I almost always have to call to schedule a new appointment since my previous Dr. has announced they left the practice- which is not a problem! However, I am only ever able to reach someone before noon. This is an every-time occurrence. Calling earlier in the day isn't always accessible to me as I work full-time. While the scheduling staff is always very nice and accommodating, I wish the posted hours of operation were truly accurate- my advice to others is to make sure to call before noon if you are wanting to schedule something.
Response from the owner1 month ago
Thank you so much for sharing! We apologize that you are having issues reaching us! We do have staff available from 8AM to 5PM, Monday - Friday answering the phone! You can choose either option #1, or Option # 2 to make an appointment after calling 704-237-4240! If you are not able to reach anyone, please leave a message so our team can call you back. You may also request an appointment online as well, and this way we can call you! Just visit www.cehcharlotte.com! If you have a certain time we would need to call you, just be sure to add that in the notes section! I hope this helps! Thank you!
Eric B.
4 months ago on Google
1
Next to impossible to get a hold of someone. Been going here for the last almost year and always get put to voice mail when I have a concern.
Response from the owner3 months ago
Hi Eric, we are so sorry that you are having a hard time reaching us! We are always available Monday-Friday from 8am-5pm! If you happen to get our voicemail system, please leave a message so our team can call you back! If you prefer to call our patient care services # for faster service, please call either 704-585-8441, or 704-666-8324! Thanks and have a great day!
Jenna Turner
5 months ago on Google
5
Finally found somewhere I m comfortable with therapy! Everyone I ve encountered has been super nice and helpful. Also love having an office manager you can see!
Response from the owner4 months ago
Thank you so much for taking the time to provide feedback about your experience with CEH! We appreciate your kind words, and look forward to seeing you in the future!
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8 / 10

Accepted Insurance

Carolinas Creative Counseling works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

Treatments

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

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Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
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LGBTQ Program
Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.
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Military Program
Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).
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Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Eating disorders include anorexia, bulimia, binge eating, and dysfunctional eating patterns. Many psychologists and other mental health professionals consider eating disorders to be food addictions, meaning food is being used in an addictive way (similar to drug or alcohol addiction). Certain substance abuse treatment programs will have treatment for eating disorders as one of the services offered. An eating disorder may also present as a co-occuring disorder or dual diagnosis alongside drug and alcohol addiction.

Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Nutrition therapy, aka medical nutrition therapy (MNT), is a way of treating physical, emotional, and medical conditions through diet. Specific dietary plans are designed by professional nutritionists or registered dietitians, and patients follow them in order to positively affect their physical and mental health.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Contact Information

Phone icon (704) 844-0310
Building icon

325 Matthews Mint Hill Road
Suites 104 and 105
Matthews, NC 28105

Reviews of Carolinas Creative Counseling

3/5 (52 reviews)
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Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

Kelly Newsom
1 week ago
5

Response from the owner1 week ago
Thank you so much for sharing!
Haley Hayhurst
2 months ago
3

I was matched with a great counselor after some low-risk mental health issues and have been seeing her for over two years- very qualified and a great match for me! I have switched psychiatrists within the business multiple times due to them leaving the practice- but each Dr has always been polite and great for me as well.My only issue is revolved around scheduling. I can NEVER get a hold of anyone in the scheduling department past 1PM. Because of frequent psychiatrist changes, I almost always have to call to schedule a new appointment since my previous Dr. has announced they left the practice- which is not a problem! However, I am only ever able to reach someone before noon. This is an every-time occurrence. Calling earlier in the day isn't always accessible to me as I work full-time. While the scheduling staff is always very nice and accommodating, I wish the posted hours of operation were truly accurate- my advice to others is to make sure to call before noon if you are wanting to schedule something.

Response from the owner2 months ago
Thank you so much for sharing! We apologize that you are having issues reaching us! We do have staff available from 8AM to 5PM, Monday - Friday answering the phone! You can choose either option #1, or Option # 2 to make an appointment after calling 704-237-4240! If you are not able to reach anyone, please leave a message so our team can call you back. You may also request an appointment online as well, and this way we can call you! Just visit www.cehcharlotte.com! If you have a certain time we would need to call you, just be sure to add that in the notes section! I hope this helps! Thank you!
Eric B.
4 months ago
1

Next to impossible to get a hold of someone. Been going here for the last almost year and always get put to voice mail when I have a concern.

Response from the owner4 months ago
Hi Eric, we are so sorry that you are having a hard time reaching us! We are always available Monday-Friday from 8am-5pm! If you happen to get our voicemail system, please leave a message so our team can call you back! If you prefer to call our patient care services # for faster service, please call either 704-585-8441, or 704-666-8324! Thanks and have a great day!
Jenna Turner
5 months ago
5

Finally found somewhere I m comfortable with therapy! Everyone I ve encountered has been super nice and helpful. Also love having an office manager you can see!

Response from the owner5 months ago
Thank you so much for taking the time to provide feedback about your experience with CEH! We appreciate your kind words, and look forward to seeing you in the future!
Jason Robbins
9 months ago
1

I made my appointment as a new client two weeks in advance and provided all of my insurance information beforehand. As I arrived 30 minutes before my appointment, as requested, I was informed that I would have to self pay because they had no insurance information on file. I provided my insurance card, the receptionist made a phone call and then informed me they did not have time to run my benefits. I was given the option to self pay or reschedule until they had the time to run my insurance card. I declined the appointment because it is a bad reflection on the practice and did not want to receive care from a practice that cannot even bring itself to run my insurance two weeks in advance. It smells of fraud. They are certainly taking advantage of those in need emotional well-being. This is not the right start for people seeking good mental healthcare.

Natalie Beckwith
10 months ago
1

Nothing but constant issues with appointments (3 times out of 5 appts!) and lack of communication. Awful experience from GO.

Response from the owner10 months ago
Hi Natalie, We are so sorry to hear that you've had a less than pleasant experience with CEH. We would love to speak with you on the matter and work together to resolve your concerns. If you're open to discussing the matter with our Patient Care team please give us a call at 704-237-4240 and press opt. 4! Thank you providing feedback so that we can make improvements that ensure our patients receive the best care possible!
Michael
11 months ago
1

Don't tell you until after you paid oh hey we don't actually handle ADHD so you're gonna be re referred. What was the point of even paying you 200 dollars for that when my doctor is the one who referred me in the first place? Scam. Thought it was odd they have you sign a policy of being charged if you claim a credit card charge back. I never experienced that before.

Arturo Stefanoni
1 year ago
5

I left CEH with a great experience and left feeling more assured than before I started. My therapist moved to a different state, which stopped my care, but I appreciated every minute of if. The first therapist I had there was completely demeaning to me and kicked me out as her client. She left me remembering the word, "You keep doing what you're doing and I promise you'll be miserable by 40." What a great way to remind you how awful you are... I'm an entrepreneur working long hours and struggling to find positivity in people to share life with. That remark and action spoke for itself but after that, the next therapist who took me under their supervision was fantastic at talking ideas and keeping me socially brave that my business grew 10x and slowly has me on the path to financial freedom. Just have to find the right person for you!

Taryn Kanneh
1 year ago
5

Anna is the best therapist I've ever had! The staff is very friendly, understanding, caring, and professional! I totally recommend this company to anyone needing services!!!!

Response from the owner1 year ago
Taryn, thank you so much for your kind words. We really appreciate you taking time to leave us a great review!
Kevin Schoolcraft
1 year ago
1

My wife was referred to CEH by her PCP. Waited 3 weeks for an appointment on to have it rescheduled to the next week once it arrived. Katie who assisted with the new patient information and set up was excellent. The physician we spoke with during the initial virtual visit was another story. Justice Gray was the rudest most condescending healthcare professional I / We have ever encountered. She instantly began quoting company policy and demanding what she would and would not do. Never once did she ask what the symptoms were or attempt to offer alternative solutions, never once did she ask my wife how she was doing. They call it HealthCARE for a reason!If you are referred to this group, I would recommend asking for another referral.

Ericka Ritch
1 year ago
5

Jacob Glanzer
2 years ago
1

Discharged me after I missed two appointments. Been screwed trying to find medication.

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