Crossroads Adult Mental Health

2000 Neuse Blvd
New Bern, NC 28560

CarolinaEast Medical Center - Crossroads NC 28560

About Crossroads Adult Mental Health

Located in New Burn, North Carolina, CarolinaEast Medical Center offers alcohol and drug rehab services to men and women. Their levels of care include inpatient psychiatric hospitalization, partial hospitalization, and intensive outpatient treatment.

CarolinaEast Medical Center offers treatment that begins with an assessment to determine the appropriate level of care. Services include:

Inpatient
The inpatient program is for those who need 24/7 care and specializes in psychiatric care. Clients will have the opportunity to meet with a psychiatrist and receive an evaluation, medication management, and mental health treatment. Behavioral health challenges are also addressed. Individual therapy, group therapy, and family therapy are offered.

Partial Hospitalization
Clients meet Monday through Friday for four hours a day over the period of several weeks. Individual therapy, group therapy, and family therapy is provided. Psycho-educational groups are offered that cover a wide range of topics related to mental health and addiction.

Intensive Outpatient
This program is for those who are stable and need to meet a few times a week to continue a structured treatment plan while also holding work and personal responsibilities. Individual therapy, group therapy, and self-help groups are provided.

Latest Reviews

Artemis Batgirl
2 weeks ago on Google
1
Isis Bell
6 months ago on Google
4
I will say I had a great experience there wait time was kinda long but after that many of my doctors was nice Mr Leonard and Mr Tony shout out to them were my favorite doctors they were really nice and were very understanding when had issues regarding anger and aggressive behavior thoughts and when I was hearing voices I would gladly go to that hospital anytime this hospital is one of the best hospital I ever went too I take crossroads over unc hospital Brynn Marr Wilmington hospital any day of the week
Gr00t. TV
1 year ago on Google
5

Location

Accepted Insurance

Crossroads Adult Mental Health works with several private insurance providers and also accepts private payments when possible, Please contact to verify your specific insurance provider.

Call now to check and verify your insurance

800-985-8516
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Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
24-hour icon24-Hour Clinical Care
Individuals in early recovery often require 24-hour clinical care in North Carolina. This supervised care typically includes medications to treat specific withdrawal symptoms, which vary based on the substance abused. For example, staff may provide sleep aids to treat insomnia in patients who are addicted to marijuana. For those overcoming a cocaine use disorder, anti-depressants may be prescribed to manage mood swings. Other medications may also be provided to treat addiction-related health issues.

Treatments

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

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Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
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Seniors Program
Nearly one million adults age 65 and older live with a substance use disorder. Treatment providers who specialize in senior care understand the social, psychological, and physical effects of aging and how they relate to recovery. They can help clients address particular challenges and risks they may face as they get older such as overdosing and medication interactions and dependencies.
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Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Nutrition therapy, aka medical nutrition therapy (MNT), is a way of treating physical, emotional, and medical conditions through diet. Specific dietary plans are designed by professional nutritionists or registered dietitians, and patients follow them in order to positively affect their physical and mental health.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Contact Information

Phone icon (252) 633-8204
Building icon

2000 Neuse Blvd
New Bern, NC 28560

Fact checked and written by:
Michelle Tavares, MSN, RN
Edited by:
Quentin Blount

Reviews of Crossroads Adult Mental Health

3.4/5 (25 reviews)
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Reviews

1

My father was "treated" here for a severe Bipolar episode necessitating an involuntary commitment. After pleading with them multiple times not to discharge him after only 4-5 days of care, they proceeded to discharge him even though I tried to explain there was no change in ... Read More

Reviewed on 11/29/2018
Overall Experience
Date Submitted
Reviewer

Google Reviews

3.5 (24 reviews)
Artemis Batgirl
2 weeks ago
1

Isis Bell
6 months ago
4

I will say I had a great experience there wait time was kinda long but after that many of my doctors was nice Mr Leonard and Mr Tony shout out to them were my favorite doctors they were really nice and were very understanding when had issues regarding anger and aggressive behavior thoughts and when I was hearing voices I would gladly go to that hospital anytime this hospital is one of the best hospital I ever went too I take crossroads over unc hospital Brynn Marr Wilmington hospital any day of the week

Rachel O'Leary
1 year ago
5

After a silly goose mishap, I ended up at Crossroads from Onslow Hospital. The fact that I was in a city that I didn't even know existed until that day, made me scared to heck. I was admitted involuntarily because I didn't want to go inpatient. After 4 attempts and 5 hospitalizations, I was at my breaking point when it came to hospitals so I wasn't quite happy being there at first. Usually when you first get there, they do the basic intake things (skin assessment, weight, height, etc). A little bit after that (depends on when you arrive on the unit), they started doing the, or what I assume was, the therapy assessment. Deep questions about past traumas and current struggles. They ask for any previous diagnoses and current medications you take. After that, you're basically "release" onto the full unit known as Crossroads. The rooms you stay in are mostly one bed (a few have two but I've never seen anyone get a roommate during my stay here) and have their own sink and toilet. I made a few good friends during my stay here and found the atmosphere to be much more comforting than my last few hospital stays. The staff is just as impressive as the atmosphere. The technicians are attentive and help as much as they can. The only one I can slightly remember is a nice technician named Madison. She helped me get ready for my first shower there (a huge experience for anyone taking their first shower at any hospital) and helped me do laundry. Her comforting presence during my stay here really improved my overall mental health. Also, her drawing of Martin Stewart is equivalent to the Mona Lisa. The nurses are just as attentive and helpful as the technicians. Now, I am someone who sometimes doesn't like taking their medication. I've tried around 10 medications for my illness and none seemed to have work. At this point, I was losing any hope of ever finding a medication that worked. I was compliant with taking my medication though. The nurses make sure you take your medication at (or around) the time you were prescribed to take them. They usually find you on the unit to give you your medication. Any and all question pertaining to medication or nicotine related products, you would ask your scheduled nurse. They are day nurses and night nurses and shift changes happen at 7pm. Your nurse may change throughout your stay, but they mostly try to keep the same nurse you've had for a few days in a row. The nurses that stood out to me during my stay here are Sarah, Rebecca, Amber, Robin, and Kimberly (these were mostly my nurses. I'm sure the other nurses are just as impeccable). Sarah was my nurse for a good portion of the beginning of my stay. She has a very comforting and a very mom like presence. I had no difficulty asking her for things. Rebecca was my nurse for a little bit. She has a very strong presence (Don't call her Becky) but is very kind. Amber is a real g. She was mainly my nurse during the later portion of my stay all the way up until I got discharged so I spent the most time with her. All I can remember is telling her my pupils looked huge as hell (probably I thought I was in psychosis or something smh). My next interaction with her, I thought she was the technician, Madison. Turns out, she is not the technician. She's the registered nurse. Ever since I mistaken her for the technician (who looks oddly similar to her), a deep hatred for me festered. No, I'm joking. Since then, we've established a very comforting and reassuring patient/nurse friendship. Robin & Kimberly were both my night nurses and they are both amazing human beings who have helped me so much. This place is good for the mental health.

Caroline Smith
1 year ago
1

worst inpatient psychiatric hospital ever. i need to take my medication as soon as i wake up but they made me wait hours every single day. i didn t even speak to an actual psychiatrist the whole time i was there, all they had was a physician s assistant. i was also told by a therapist that as long as i took my medication, I d be fine and i didn t need therapy. i wish it was that simple to just take my meds and feel better . Please do not go here for help. drive a little further to the hospital in greenville it is a much better place.

Gr00t. TV
1 year ago
5

Britt P
1 year ago
1

Bobby Ballou Ballou
2 years ago
5

This is a great facility that diagnosed me with Bipolar after spending 7 days there. The nurses and doctors were all very attentive and friendly.The food was very good also.

Rebecca Brandis
2 years ago
1

I was admitted around 1130 to the waiting area of crossroads in new bern. They ran ekg and blood work which is fine. But after that they did absolutely nothing with me claiming their telehealth dr was busy. I didn t see this doctor until 3/4 in the morning. All for them to say an hour later I can go home. What a waste of time not to mention the nurses we re all rude and tried to say I was involuntary when God witness I walked in seeking help. Never go here.

Chiara Munna
2 years ago
5

The staff here SAVED my life. I would not still be here if it wasn t for them. I am eternally grateful. And I know if I ever am in another crisis or need help, this is where I can go to be safe.

Cynthia Abbott
2 years ago
1

Erika Norfleet
2 years ago
5

Nicole Ajaeb
2 years ago
5

I'm so happy I finally have a proper diagnosis and it's all because of this place! The staff is wonderful and very kind. The bedside manner from everybody, including the janitorial staff, is the best I have ever seen. They will not make you leave before you're ready and they won't make you stay any longer than you need to. You can tell the staff actually wants to be there and they want to help. I have nothing but great things to say about this place!

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