BryLin Hospital

1263 Delaware Avenue
Buffalo, NY 14209

BryLin Hospital NY 14209

About BryLin Hospital

BryLin Hospital, located in Buffalo, New York is a private alcohol and drug rehab that offers treatment for a variety of substance abuse addictions including co-occurring mental health disorders. They offer residential care providing long term support for addiction recovery.

Specialty rehab programs at BryLin Hospital include age-appropriate treatment for teens addressing adolescent-specific issues, specialized drug rehab for veterans, addressing combat-related trauma and reintegration, and inclusive treatment respecting diverse sexual orientations and gender identities.

Latest Reviews

Nick Kazowsko
1 month ago on Google
2
My name is Ethan, I m not one to leave reviews on here or anywhere in that matter. However, as someone who has been here a genuinely countless amount of times (child unit) between the years 2020 and my most recent visit being just a month and a half ago, i feel like its almost necessary to share my experiences.I ve been to memorial(ER psych unit) ECMC(ER psych unit) CPEP(short-term, like Brylin) and CPC(a longer term hospital) as well, sadly I have to admit this is most likely the best option if you or your loved one has to be seen inpatient.Negatives: 9/10 they cannot keep the unit under control, multiple codes (emergencies) a day, kids there get triggered by the other peers and or staff constantly, if one person slips up it can ruin the day for the entire unit and were put in down time (i think its called reflection now) but its where everyone has to be in their rooms and sometimes they drag it out until the end of the evening depending on the situation at hand. I ve personally witnessed so many of the staff reward the kids who had just gotten into trouble for their bad behavior even after they just got our group shut down/taken. Lots of screaming and shouting, as to be expected, but it can never get under control because the other peers or staff almost enables it. I ve been on both sides of the screaming your head off coin, and let me tell you; staff threatening a shot (a sedative) and the kids screaming booty juice!! Isn't helping anyones situation. Theres kids in there getting taken out who need more help and theres kids being slammed into residential or long term who need a different type of care. The doctors can listen, but usually not well. I ve seen myself out of this place well over 10 times, in all honesty they have focused on the wrong problems even when i tried to explain what i needed they ignored me and said yep, this kid needs his 10th med update! Also, this place is normally understaffed, when that happens group options are more limited and no matter the weather we are kept inside, the kids are usually asked what group they want to do and going outside is always a option but never given up. Sometimes people need fresh air that isn't hogged by the STRONG and repulsing smell of urine in the bathroom, hand sanitizer, and glue.Positives: a good amount of the staff here care enough to see you, they do admissions over the phone and tell you when you can be brought in, the waiting list can be very long so it may take a while to get a bed, the doctors will most likely see you every weekday (Monday - Friday) morning, the staff are attentive in most cases and normally understanding, theres options to pick meals for the day (not including breakfast but they bring options), and normally there are multiple groups a day if its not extremely understaffed.
Response from the owner4 days ago
Thank you, Ethan, for taking the time to share your experiences. We appreciate your openness and value the detailed feedback you've provided. It s clear that you ve been through a lot, and we re sorry to hear about the challenges you faced during your stays. While it s concerning to hear about issues like understaffing and difficulties in managing the unit, we're encouraged that some staff members were able to show care and attentiveness to you during your time here. Your feedback regarding group structure, downtime, and interactions with peers and staff will be shared with our team to guide improvements in patient care. We are continuously striving to enhance our services, and input like yours is vital in helping us grow. We understand that mental health treatment can be challenging, and our goal is to create a safe, supportive environment for everyone in our care. If you'd like to discuss your experience further or provide additional suggestions, we encourage you to reach out to our Quality Improvement and Risk Management Leader at quality@brylin.com. Your feedback is essential in helping us provide better support to those we serve. Thank you again for your insights, and we wish you all the best on your journey toward wellness.
Nick Randall
1 month ago on Google
3
Good fish fry, kind of dead looking facade.
Response from the owner4 days ago
Thank you for your feedback, Nick. We're glad you enjoyed the fish fry! We'll take note of your comments about the facade and work on improving it.
Jackie
1 month ago on Google
5
Response from the owner4 days ago
Hello Jackie - thank you so much for sharing, we truly appreciate it!

Location

Accepted Insurance

BryLin Hospital works with several private insurance providers and also accepts private payments when possible, Please contact to verify your specific insurance provider.

Call now to check and verify your insurance

800-985-8516
Question iconWho Answers?

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

inpatient iconInpatient
Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.

Treatments

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

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Teen Program
Teen programs are designed to address the unique pressures teens face, pressures that can drive them to experiment with dangerous, addictive substances. They need programs that meet them exactly where they are and give them tools for long-term recovery. Therapy can help teenagers understand and work through underlying issues so they can reclaim the life ahead of them.
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Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
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Child Program
The providers who specialize in the children's rehab space understand the specialized needs that this population faces. School-based and social services such as tutoring and family counseling are often central to treatment. Child programs may also address the needs of youth experiencing substance abuse in the home, including a parent's or sibling's addiction.
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Seniors Program
Nearly one million adults age 65 and older live with a substance use disorder. Treatment providers who specialize in senior care understand the social, psychological, and physical effects of aging and how they relate to recovery. They can help clients address particular challenges and risks they may face as they get older such as overdosing and medication interactions and dependencies.
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Hearing Impaired Program
A sensory disability, such as hearing impairment, can compound the challenges of addiction recovery. Drug rehabs that are specially designed to accommodate the needs of persons with hearing impairments will include special accessibility features and accommodations to make treatment as comfortable and effective as possible. This may include access to American Sign Language interpreters.
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LGBTQ Program
Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.
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Military Program
Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).
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Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

ECT is a form of treatment in which controlled electric currents are passed through the brain, sometimes causing short seizures. Treatments are done under general anesthesia. ECT appears to change brain chemistry for the better, and has been shown to provide fast and sometimes dramatic improvements in severe mental health conditions that can exist alongside addiction, including depression, bipolar disorder, psychosis, and suicidality. ECT is also often used by those who prefer it to taking medication.

Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Nicotine Replacement Therapy (NRT) is a way of getting nicotine into the bloodstream without smoking. It uses products that supply low doses of nicotine to help people stop smoking. The goal of therapy is to cut down on cravings for nicotine and ease the symptoms of nicotine withdrawal.

Nutrition therapy, aka medical nutrition therapy (MNT), is a way of treating physical, emotional, and medical conditions through diet. Specific dietary plans are designed by professional nutritionists or registered dietitians, and patients follow them in order to positively affect their physical and mental health.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Contact Information

Phone icon (716) 886-8200
Building icon

1263 Delaware Avenue
Buffalo, NY 14209

Reviews of BryLin Hospital

2.6/5 (119 reviews)
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Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

2.6 (119 reviews)
Nick Kazowsko
1 month ago
2

My name is Ethan, I m not one to leave reviews on here or anywhere in that matter. However, as someone who has been here a genuinely countless amount of times (child unit) between the years 2020 and my most recent visit being just a month and a half ago, i feel like its almost necessary to share my experiences.I ve been to memorial(ER psych unit) ECMC(ER psych unit) CPEP(short-term, like Brylin) and CPC(a longer term hospital) as well, sadly I have to admit this is most likely the best option if you or your loved one has to be seen inpatient.Negatives: 9/10 they cannot keep the unit under control, multiple codes (emergencies) a day, kids there get triggered by the other peers and or staff constantly, if one person slips up it can ruin the day for the entire unit and were put in down time (i think its called reflection now) but its where everyone has to be in their rooms and sometimes they drag it out until the end of the evening depending on the situation at hand. I ve personally witnessed so many of the staff reward the kids who had just gotten into trouble for their bad behavior even after they just got our group shut down/taken. Lots of screaming and shouting, as to be expected, but it can never get under control because the other peers or staff almost enables it. I ve been on both sides of the screaming your head off coin, and let me tell you; staff threatening a shot (a sedative) and the kids screaming booty juice!! Isn't helping anyones situation. Theres kids in there getting taken out who need more help and theres kids being slammed into residential or long term who need a different type of care. The doctors can listen, but usually not well. I ve seen myself out of this place well over 10 times, in all honesty they have focused on the wrong problems even when i tried to explain what i needed they ignored me and said yep, this kid needs his 10th med update! Also, this place is normally understaffed, when that happens group options are more limited and no matter the weather we are kept inside, the kids are usually asked what group they want to do and going outside is always a option but never given up. Sometimes people need fresh air that isn't hogged by the STRONG and repulsing smell of urine in the bathroom, hand sanitizer, and glue.Positives: a good amount of the staff here care enough to see you, they do admissions over the phone and tell you when you can be brought in, the waiting list can be very long so it may take a while to get a bed, the doctors will most likely see you every weekday (Monday - Friday) morning, the staff are attentive in most cases and normally understanding, theres options to pick meals for the day (not including breakfast but they bring options), and normally there are multiple groups a day if its not extremely understaffed.

Response from the owner1 month ago
Thank you, Ethan, for taking the time to share your experiences. We appreciate your openness and value the detailed feedback you've provided. It s clear that you ve been through a lot, and we re sorry to hear about the challenges you faced during your stays. While it s concerning to hear about issues like understaffing and difficulties in managing the unit, we're encouraged that some staff members were able to show care and attentiveness to you during your time here. Your feedback regarding group structure, downtime, and interactions with peers and staff will be shared with our team to guide improvements in patient care. We are continuously striving to enhance our services, and input like yours is vital in helping us grow. We understand that mental health treatment can be challenging, and our goal is to create a safe, supportive environment for everyone in our care. If you'd like to discuss your experience further or provide additional suggestions, we encourage you to reach out to our Quality Improvement and Risk Management Leader at quality@brylin.com. Your feedback is essential in helping us provide better support to those we serve. Thank you again for your insights, and we wish you all the best on your journey toward wellness.
Nick Randall
1 month ago
3

Good fish fry, kind of dead looking facade.

Response from the owner1 month ago
Thank you for your feedback, Nick. We're glad you enjoyed the fish fry! We'll take note of your comments about the facade and work on improving it.
Jackie
1 month ago
5

Response from the owner1 month ago
Hello Jackie - thank you so much for sharing, we truly appreciate it!
Anonymous User
1 month ago
5

I was admitted to Brylin as a child years ago and was also admitted this past month. I was diagnosed with Bipolar Disorder and have begun Electroconvulsive therapy. During my stay, I received treatment from Dr Konakanchi and Kayla, both who were wonderful and deeply caring individuals. I would highly recommend Brylin to anyone seeking help for their mental health. There are certainly mixed reviews on here, but I can assure you that this is a well run hospital with caring staff.

Response from the owner1 month ago
Thank you so much for sharing your experience with us. Your words can make a real difference in helping others take that important step toward seeking the help they need. We're proud to hear that Dr. Konakanchi and Kayla provided you with the compassionate care you deserved. At BryLin, we re dedicated to creating a supportive environment for everyone, and your feedback reinforces our commitment. We truly appreciate your recommendation and your trust in our team. Wishing you all the best!
vic fuentes
1 month ago
4

i have been to brylin 5 times within 2021-2023. i was a minor at the time so i was on the adolescent ward. it is a LOT better than ecmc pep. send your child here. DO NOT GO TO CPEP YOU WILL BE TREATED HORRIBLY!!! the staff are pretty nice here. although there will be some rude ones. but for the majority, the staff are very caring & will help you through your problems. i ve only had one doctor out of the 2 that work there & the lady is very nice & actually listens to you. the groups are good. there are ALWAYS multiple groups every day. there are arts & crafts groups & it was actually pretty cool. in the summer, you may go outside some days when it s nice. you ll go on the play ground & it s amazing to have fresh air. sometimes the staff will let people give music suggestions in groups & i loved it cause music comforts me. the food is not that bad. some things are good on the menu. although i did not appreciate the breakfast. the negatives though, we are not allowed any blankets, or stuffed animals. i hated that rule, considering stuffed animals are very comforting. they say it s so we don t have a bed bug infestation - but it doesn t make any sense considering we bring clothes. i hate how the pillows are SO thin along with the blankets. a lot of the times they don t have extra pillows which sucks cause it hurts your neck & back after sometime. the rooms are always cold, unless you ask them to turn up the heat in your room & then you re sweating. the rooms aren t horrible either, just very empty. the showers aren t that bad. you don t have a curtain which sucks but understandable because sometimes people will be on 1:1. it s a rainfall shower & heats up pretty quickly. overall, the place itself isn t horrible. your experience can be bad is the other patients that you will be with. i have witnessed patients getting restrained & sedated. it s very upsetting to see. i have seen kids scream & sob on top of their lungs. i ve seen a lot of harassment from other kids. & that can make your stay awful. i ve dealt with a lot of annoying & awful kids that i was put with & i got uncomfortable a lot.

Response from the owner1 month ago
Thank you for sharing your experience at BryLin Hospital. We appreciate your feedback and are glad to hear that you found the staff caring and helpful. We take all feedback seriously and will continue to strive to provide the best possible care for our patients.
Karen Troiano
1 month ago
5

Response from the owner1 month ago
Hello Karen - thank you so much for sharing, we truly appreciate it!
Mary Magic
1 month ago
1

I realize that if you came to read the reviews, you are already in a desperate situation. If you care at all about your loved one, PLEASE take the negative reviews seriously.We have extensive experience with ECMC & BryLin.While CPEP at ECMC is a traumatizing experience, the end result after a stay at the psych unit has always been much, much better. My loved one was never released from ECMC until they were on correct meds & stabilized. Unfortunately, we cannot say the same for BryLiin. They released my loved one in a worse state than when they were admitted. BryLin did not administer the correct meds to get my loved one stabilized before release even though they were provided with the information on the 1st day. To top it off, they never made sure my loved one had a safe place to be released to, they were literally dumped at the curb.in the city.BryLin should be ASHAMED!Response to BryLin (owner):Unfortunately, a parroted response was expected.We DO NOT believe you are sorry to hear about our negative experience. Quite the opposite.Brylin had plenty of opportunity to help someone & they did not. Your inaction actually hurt people.Just curious, hearing this, did the smirk on someones face at Brylin just get larger?#2 Response to Brylin (owner)Where have I read this before? Sorry about your experience, blah, blah, blah, Please contact Quality Improvement / Risk Management.... SAVE IT !!!Tell me why would I waste my time? So I can receive the same rehearsed lines?We did contact BryLin numerous times while our loved one was in your care. We expressed our concerns each time. Luckily, I kept a journal.BryLin was not interested at the time, so, why would BryLin be interested now? The hospital had plenty of time to do the right thing & failed miserably.What happened? Short staffed? Employee burnout? Some employees not qualified to hold a position that requires empathy & compassion? Did the money run out????From now until my dying days I will fill anyone's ear that is willing to listen, exactly how our family was hurt by what has happened. Live with it. We have to.

Response from the owner1 month ago
Hello Mary and thank you for taking the time to share your experience. We deeply regret that your loved one's time at BryLin did not meet your expectations. Your feedback is extremely important to us, and we take concerns like yours very seriously. We encourage you to reach out to our Quality Improvement and Risk Management Leader at quality@brylin.com to discuss your experience in more detail. We are committed to continuously improving our services to better support the individuals in our care.
Julia Condino
2 months ago
5

The staff at Brylin are miracle workers!

Response from the owner2 months ago
Hello Julia. Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our staff. At BryLin, we strive to provide compassionate and effective care, and it's rewarding to know that our efforts have made a difference. Thank you for sharing and we wish you all the best!
Jackie Kurek
2 months ago
5

I felt at ease and comfortable I truly got the help I needed

Response from the owner2 months ago
Thank you for sharing your experience with us! We are delighted to hear that you felt at ease and comfortable while receiving the help you needed.
Tamara Bearce
4 months ago
5

I have been to Brylin hospital on two separate occasions, and here is my honest review. The intake process has it's positives and negatives. The positive is that it is over the phone and they will let you know if you were accepted and when to come to the facility. The negative is there is no psych emergency room, so this is not a good choice for people in a dangerous crisis situation. Because there is no ER, you do not have to spend countless hours in a waiting room fighting for a bed like some other WNY hospitals.When on the floor, both times, the hospital was understaffed. However, the staff that was there was very caring. I personally felt bad because I sleep with a CPAP and someone had to watch me all night for both my stays, but they never made me feel like I was a nuisance. I saw staff giving patients authentic 1 on 1 time, listening and offering advice to the problems of people in a crisis. I feel like you don't get that a lot at mental health facilities.The food here is great. It doesn't give me a hospital feel at all. Of course there will be dishes people don't like, but overall the food is "real" and not what you expect for a hospital stay.The bathrooms consist of a toilet and sink and they are shared between 2 rooms. There are bathrooms in the hallway as well, but there are only two shower rooms. The positive is that in my opinion the shower room is great. It has a rainfall type showerhead and you get the whole room to yourself vs having a room of showers with a bunch of people behind curtains. It is very calming to have your own space like that. The negative is that there are only 2, so with a full house of patients you may have to wait. On another positive note, staff is usually good about allowing showers all day except when the cleaning crew comes, vs other hospitals that only allow a small window.In my opinion there are not as many engaging activities as I would like. My first visit was in 2022 and my second in 2023 and there was improvement in the activities, but I would like to see more. I do think it probably is affected by the understaffing situation though, and the activities they do have are nice.One thing I did not appreciate at both stays was their visitor policy. I was used to being able to see my spouse daily at other hospitals but here (both in 2022 and 2023) it could only be daily with doctor order, or my spouse would have to call after a certain time to see if there were any slots. I am not sure why that is a policy or if that changed in 2024 as I am writing this, but that was a bummer. You could, however, sign up for a slot to do a facetime call on a tablet daily if you wanted.My personal goal when I choose Brylin is medication management along with learning new life skills, and both were achieved during both of my stays. Dr. Weinstein was my doctor both times and she is a sweetheart. I felt heard and like I had all the time I needed with her.This was pretty long and I do apologize but I wanted to be thorough. Overall, I rated 5 stars because out of all the hospitals I have been to since adolescence, Brylin definitely is the best. You will have restrictions, but you will also have a compassionate team helping you reach your mental health goals.

Response from the owner4 months ago
Dear Tamara, Thank you for taking the time to share your detailed and thoughtful review of BryLin Hospital. Your feedback is incredibly valuable to us! We deeply appreciate your kind words about our caring staff, the quality of our food, and the comfort of our shower rooms. It s feedback like yours that helps us to continuously improve our services and strive to provide the best possible care for our patients. We understand the importance of addressing the stigma often associated with mental health, which can prevent people from seeking the help and treatment they need. Your honest review helps to break down these barriers and encourages others to reach out for support. We are committed to improving our services, including addressing staffing issues and enhancing our activity programs. Your suggestions and experiences are instrumental in guiding these improvements. Thank you again for your feedback and for choosing BryLin Hospital. We wish you all the best on your journey to better mental health.
Kembra
5 months ago
1

DO NOT GO HERE OR SEND YOUR CHILD HERE!! I was an inpatient in Brylin twice. It was extremely traumatizing and horrific. The hospital was unhygienic, horrible staff, and neglected mental needs. I hope this "hospital" gets torn down.

Response from the owner4 months ago
We are deeply sorry to hear about your negative experiences. Your feedback is very important to us and we will use this to improve our services. If you would like to discuss your experience further or if there is anything else we can do to assist you, please don't hesitate to reach out to our Quality Improvement and Risk Management Leader at quality@brylin.com. This will help us address the specific concerns you raised and prevent similar situations in the future. Thank you again for sharing your experience with us.
Michele
5 months ago
1

gave me ptsd and severe anxiety + plunged me into my depression more. Thanks, Brylin!

Response from the owner5 months ago
We are sorry to hear about your experience. If you would like to discuss your feedback further, I would encourage you to please contact our Quality Improvement and Risk Management Leader directly at quality@brylin.com to discuss any of your feedback in more detail. Thank you.
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