Broadlawns Medical Center

Des Moines, Iowa

1801 Hickman Road
Des Moines, IA 50314

(515) 282-2200

About Broadlawns Medical Center

Broadlawns Medical Center – New Connections offers treatment focused on stopping the abuse or dependence of alcohol and other substances. They offer general outpatient treatment (OP) with a focus on adults with co-occurring mental illness and medication-assisted treatment.

MAT consists of a treatment modality that combines medication with counseling and behavioral therapies to provide whole-patient treatment. It is an effective treatment approach for alcohol and opioid dependence. FDA-approved medications such as methadone, buprenorphine and naltrexone. MAT can help ease psychological cravings, prevent relapse and overdose, as well as increase employment and survival rates.

OP at New Connections Focuses on integrated substance abuse and mental health treatment for both body and mind. they’re nationally recognized curriculum helps individuals learn skills to overcome their dependence on substances, gain confidence, and learn strengths. Treatment may include individual and group counseling, education, relapse prevention training, and referral resources. if necessary, clients may be referred to residential or intensive drug rehab programs.

For those with dual diagnosis, New Connections helps them develop the skills to handle difficult emotions, communicate in relationships, navigate changes and transitions, develop values and responsible thinking.

New Connections accepts many insurance providers such as Amerigroup, United Healthcare, Ambetter, BlueCross/BlueShield, Cigna, Humana and Beacon. Contact your insurance provider to verify coverage as out of network benefits may vary.

Dollar icon Payment Options

  • shield-cross iconPrivate Insurance
  • self-pay iconSelf-pay options
  • financial-aid iconFinancial aid
  • sliding-scale-payment iconSliding scale payment assistance
  • medicare iconMedicare
  • medicaid iconMedicaid
  • medicare iconMedicare

Medical briefcase icon Levels of Care

outpatient iconOutpatient

Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

intensive-outpatient iconIntensive Outpatient

Intensive Outpatient Programs (IOP) are for those who want or need a very structured treatment program but who also wish to live at home and continue with certain responsibilities (such as work or school). IOP substance abuse treatment programs vary in duration and intensity, and certain outpatient rehab centers will offer individualized treatment programs.

aftercare iconAftercare

Rehab aftercare programs support clients' reintegration into their home, workplace, and community following inpatient and residential treatment. They also promote long-term recovery for clients who may no longer be receiving outpatient treatment. Rehab aftercare services encompass a wide range of modalities and often include various medical, mental health, and social service programs. Case managers and care teams develop clients' customized service plans based on the client's evolving needs and recovery goals.

12-step icon12-Step

12-step programs are addiction recovery models based on Alcoholics Anonymous (AA). A number of substance abuse programs (including some drug and alcohol rehab centers) use the 12 steps as a basis for treatment. Beginning steps involve admitting powerlessness over the addiction and creating a spiritual basis for recovery. Middle steps including making direct amends to those who've been hurt by the addiction, and the final step is to assist others in addiction recovery in the same way. 12-Step offshoots including Narcotics Anonymous (NA), Cocaine Anonymous (CA), Dual Recovery Anonymous (DRA), Sex and Love Addicts Anonymous (SLAA) and Gamblers Anonymous (GA).

partial-hospitalization iconPartial Hospitalization Program

A partial hospitalization program (PHP) is a short-term form of intensive rehab, usually for those with acute symptoms that are hard to manage but don’t require 24-hour care. PHPs have structured programming (i.e. individual and/or group therapy), and usually meet 3-5 days a week for around 6 hours (i.e. 9am-3m). Some PHPs are residential (patients sleep on site) and some are not, so patients sleep at home. PHPs can last from 1-6 months, and some offer transportation and meals.

24-hour icon24-Hour Clinical Care

In the addiction treatment process, detox is typically the initial stage of recovery, and it involves 24-hour clinical care in Iowa. During this process, you receive constant medical supervision as harmful substances are purged from your body. Medical staff may prescribe medications to treat withdrawal symptoms and allow you to safely and comfortably break free from physical dependence on the substance.

medically-assisted-detox iconMedically Assisted Detox

If you've become physically dependent on drugs or alcohol, quitting suddenly can cause very dangerous side effects. During a medically assisted detox, licensed medical professionals will monitor your vitals around the clock and provide medications if necessary to ensure you're as safe and comfortable as possible throughout this process.

User icon Programs

adult-program iconAdult program

men iconProgram for men

women iconProgram for women

young-adult iconYoung adult program

elderly iconElderly program

hearing iconHearing impaired program

hiv iconHIV/AIDS program

Total bed

35

House check icon Settings & Amenities

  • car iconPrivate transportation

Heart icon Treatment

alcohol iconAlcoholism

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

drugs iconDrug Addiction

Drug rehab in Iowa is available in many formats. A variety of inpatient and outpatient options provide programs that are tailored to individual needs, making recovery possible for everyone.

check iconDual Diagnosis

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

mental-health iconMental Health and Substance Abuse

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

opium iconOpioid Addiction

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Hand holding medical sign icon Clinical Services

inpatient-file iconCognitive Behavioral Therapy

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

dialectical iconDialectical Behavior Therapy

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

intervention iconGroup Therapy

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

mental-health iconIndividual Therapy

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

desert iconMotivational Interviewing

Motivational Interviewing (MI) is a clinical approach to helping people with substance abuse issues and other conditions shift behavior in positive ways. It is more goal-oriented than traditional psychotherapy, as MI counselors directly attempt to get clients to consider making behavioral change (rather than wait for them to come to conclusions themselves). Its primary purpose is to resolve ambivalence and help clients become able to make healthy choices freely.

house-medical iconTrauma Therapy

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

family iconFamily Therapy

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

medical-detox iconExperiential Therapy

In addition to 12 Step support, medication assisted treatment, and substance abuse therapy, rehab treatment in Iowa may include experiential therapy. This may come in the form of experiences like equine therapy, community service, drama therapy, art therapy, or other expressive activities.

Check icon Accreditations

SAMHSA

The Substance Abuse and Mental Health Services Administration (SAMHSA) is a branch of the U.S. Department of Health and Human Services. Established in 1992 by congress, SAMHSA's mission is to reduce the impact of substance abuse and mental illness on American's communities.

SAMHSA Listed: Yes

State License

State Licenses are permits issued by government agencies that allow rehab organizations to conduct business legally within a certain geographical area. Typically, the kind of program a rehab facility offers, along with its physical location, determines which licenses are required to operate legally.

State License: Iowa

Joint Commission

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes

Phone icon Contact

Phone icon (515) 282-2200
Building icon

1801 Hickman Road
Des Moines, IA 50314

Call Now - Help is Available
Get Help Now - 515-349-1544
Question iconSponsored
Fact checked and written by:
Mari Mendoza, BS
Edited by:
Courtney Myers, MS

Reviews

2.99 (386 reviews)
Rehab.com icon Rehab.com (1)
Google icon Google (385)
Accomodations & Amenities
0
Meals & Nutrition
0
Treatment Effectiveness
0
Admissions Process
0
Staff & Friendliness
0
Cleanliness
0
Value for Cost
0
Overall Experience
Date Submitted
Reviewer
Overall Experience
Date Submitted
Reviewer
1

Don't get involved with them, directors are rude and have no social skills. I was treated without any respect. One time the lab called me twice to say they didn't run the tests correctly and needed me to come back for another draw, hell no

Reviewed on 3/7/2019
Overall Experience
Date Submitted

Google Rating

Derf
1 month ago
1

Horrible doctors that clearly is rude and corrupt. They deliberately abuse their authority. My friend got picked up by the mobile crisis unit whom were nice and caring so kudos to them, however when my friend was in there for a 72 hour hold once she was done my friend wanted to be released, was sound of mine, non violent, and had showed significant improvements to mental status. No reason to hold onto any longer. Now upon time for my friend to be discharged They decided out of nowhere that they wanted to watch my friend for another 24 hours and I was confused and trying to figure out why their excuse was to continue to work with the patient and medicine, I told them that what they are saying doesn't make sense, they aren't allowed to do that, only way to keep friend longer was if friend was a danger to self or others then the doctor left somewhere and came back and said that she placed a court order hold on my friend for 48 hours cause "it was easier". That's bullshit, Long behold the next day I find out the court order hold hearing was set for 4 days later for a protective order, which my friend still has not showed any violence and they didn't say my friend was violent when we had first talked before they put a court order on my friend so that tell me that my friend wasn't violent or the doctors would've said so from the start instead of saying she wanted to work with the patient and medicine first right? I've called the patient advocate and all they said was they can let me talk to my friends doctor cause they don't know what's going on with my friends case, that does no good as the doctor is the one whose being unreasonable and abusing authority for no good reason. And keep in mind that my friend is wanting out and not wanting to stay any longer cause the 72 hour hold was done and she wasn't violent. Anyway the patient advocate don't help, I've tried to call Heather Adam's the corporate compliance officer and she ended up never calling back, and ignored my calls. And my friend is still stuck in there right now and rights has been violated between the doctors refusing to release, not informing of health care plan, not being involved in release procedure, and apparently doctors forged signature, and when confronted about that, the doctor did not deny forging a signature but also got frustrated and started to walk off then that's when she put court order hold on my friend, at first I didn't think they would forge a signature, but doctors response got me Lil concerned about that. it seems something really shady going on here and cant seem to get any help, and my friend doesn't want to speak up out of fear that the doctors will abuse their authority again and I don't know what else I can do to help I've tried to call everyone that I can, and messaged everyone that I can nobody has gotten back to me or can't give me an answer to what's going on and why, again my friend has not gotten violent so why did they put a court order for safety when thats not an issue.. I am completely shocked by this behavior as broadlawns was always the go-to hospital for me and my whole family but seeing and experiencing this kind of behavior and service, I can say without Any doubt that I am going elsewhere from here on out or until there is major staff changes. Probably going to Lutheran hospital from here on. I'll never be able to recommend broadlawns ever again it's such a real shame too. Very disappointed and very disgusted with doctors and staff. they Are no good. The higher ups will not help if any issues arise, they are for their own not for the people or patients. Convince me otherwise cause I'm still waiting on reply 2 days later.

Crystal Willis
2 months ago
1

I came here this particular night due to a really bad ingrown I can not wear a shoe on my left foot so the pain is severely painful I can not make this up I came here at 11 pm last night here it is the next day I literally been here 5 almost 6 hours still haven t seen a doctor and for the receptionist to say the least it s only one overnight doctor to service all these patients is ridiculous like damn I m n pain too it was a room full of people and I m literally the last one here still haven t seen a doctor

Response from the owner2 months ago
We are sorry to hear about your experience. We are committed to providing the best patient care. Please contact the patient advocate at 515-282-2323 so that we may speak with you and address any concerns.
Hailey Walker
2 months ago
5

Plastic surgeon Dr. Folkers is the best surgeon you'll ever find in the local area. Very recommended!!

Response from the owner2 months ago
Thank you for sharing this feedback with us!
Kool Mom
2 months ago
1

The broadlawns family medical center has gotten worse over the past couple years. They cancel appointments left and right. I understand people get sick, but it seems to be all the time there.

Response from the owner2 months ago
We are sorry to hear about your experience. We are committed to providing the best patient care. Please contact the patient advocate at 515-282-2323 so that we may speak with you and address any concerns.
dragon goddess28
2 months ago
1

Been coming to Broadlawns for years now. But lately over the last few years since Covid happened Broadlawns has become terrible.They can supposedly no longer give you a wait time for how long before you get a room in the er. Yet use to get a time before, I understand with the new illnesses and severity of cases makes the wait longer or not.But my understanding is child cases always took priority over adult patients. Welp apparently not anymore because, as of now I sit in the er with my child.It is August 3rd, 2024 11:15pm and the nurse can be of no help at the reception desk! Possible ruptured ear drum, he is in tears crying in pain and they can t even give pain meds. Says he has to be in a room to receive those. yet anytime you are prescribed, given meds while registered for the er they scan your bracelet to charge your insurance. So why can t they do that still, makes no sense to me.Oh and let s not forget the possible 4 yr old who rolled in with her parents with a high fever around the same time we did 10pm and they had to wait over an hr before getting a room .. yet Broadlawns moto is strives to build a healthy community in which there is accessible, cost-effective and high-quality patient care for all. Yeah right I haven t that seen that moto being put into play in a very long time.

Response from the owner2 months ago
We are sorry to hear about your experience. We are committed to providing the best patient care. Please contact the patient advocate at 515-282-2323 so that we may speak with you and address any concerns.
Lacy McPherson
2 months ago
1

I have been calling since the being of march trying to get a appointment and they always tell me to call back within 2 weeks when I do that they tell me to call back. Here it is end of july and what do you know they told me to call back in the middle of August

Response from the owner2 months ago
We are sorry to hear about your experience. We are committed to providing the best patient care. Please contact the patient advocate at 515-282-2323 so that we may speak with you and address any concerns.
Benjamin Robinson
2 months ago
1

Call to make a appointment was told that I would need to get my insurance information before they could get me a appointment what a waste of time I won't call them again don't bother calling them for a appointment they'll give you a run around for sure

Response from the owner2 months ago
We are sorry to hear about your experience. We are committed to providing the best patient care. Please contact the patient advocate at 515-282-2323 so that we may speak with you and address any concerns.
Jamie Daugharthy
2 months ago
3

I received decent care in the hospital but sadly everyone needs a lesson in bedside manner... mostly the nurses. Also what happened to daily Hygiene? Do they not do that anymore?

Response from the owner2 months ago
We are sorry to hear about your experience. We are committed to providing the best patient care. Please contact the patient advocate at 515-282-2323 so that we may speak with you and address any concerns.
Teresa Williams
3 months ago
5

Response from the owner3 months ago
Thank you for this feedback!
Karsen Miller
3 months ago
5

Came in with the worst migraine of my life. The staff got me in quickly and they were extremely thoughtful. They left the lights off for the duration of my visit and checked in often after giving me the shot to stop the migraine. Really appreciated the amount of genuine care and concern they showed for me. And definitely appreciated them stopping my migraine!

Response from the owner3 months ago
Thank you for providing this feedback to us!
Katie Hamilton
4 months ago
1

Response from the owner3 months ago
We are sorry to hear about your experience. We are committed to providing the best patient care. Please contact the patient advocate at 515-282-2323 so that we may speak with you and address any concerns.
Demi Storm
4 months ago
1

Response from the owner3 months ago
We are sorry to hear about your experience. We are committed to providing the best patient care. Please contact the patient advocate at 515-282-2323 so that we may speak with you and address any concerns.
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