Broadlawns Medical Center

1801 Hickman Road Des Moines, IA 50314
DetoxOutpatient
Broadlawns Medical Center - New Connections IA 50314

About Broadlawns Medical Center

Broadlawns Medical Center – New Connections offers treatment focused on stopping the abuse or dependence of alcohol and other substances. They offer general outpatient treatment (OP) with a focus on adults with co-occurring mental illness and medication-assisted treatment.

MAT consists of a treatment modality that combines medication with counseling and behavioral therapies to provide whole-patient treatment. It is an effective treatment approach for alcohol and opioid dependence. FDA-approved medications such as methadone, buprenorphine and naltrexone. MAT can help ease psychological cravings, prevent relapse and overdose, as well as increase employment and survival rates.

OP at New Connections Focuses on integrated substance abuse and mental health treatment for both body and mind. they’re nationally recognized curriculum helps individuals learn skills to overcome their dependence on substances, gain confidence, and learn strengths. Treatment may include individual and group counseling, education, relapse prevention training, and referral resources. if necessary, clients may be referred to residential or intensive drug rehab programs.

For those with dual diagnosis, New Connections helps them develop the skills to handle difficult emotions, communicate in relationships, navigate changes and transitions, develop values and responsible thinking.

New Connections accepts many insurance providers such as Amerigroup, United Healthcare, Ambetter, BlueCross/BlueShield, Cigna, Humana and Beacon. Contact your insurance provider to verify coverage as out of network benefits may vary.

Facility Overview

Bed icon 200
Number of Available Beds

Latest Reviews

Alice Davis
1 week ago on Google
5
My husband had outpatient surgery on 12/20/24. Our experience with everyone was fabulous. Most caring staff ever. I would highly recommend Broadlawns Hospital!
Response from the owner
Thank you so much. We really appreciate your kind words and will be sure to pass your feedback on to the staff.
Carolyn Carothers
2 weeks ago on Google
1
Idk who needs to hear this but if you re seeking a pain specialist please excuse Shannon Green from your list she does not have your health at heart , I was given to her because my former pain specialist retired she was one of the best she addressed your issue & she did her best to take care of you , Shannon Green I think she s only there for a paycheck her nurse has more skills than she could ever have , she s disrespectful, she does not address your issues she needs more training on how to take care of her patients & listening she should not be training on humans, what ever job she had before she came to broadlawns she needs to go back I m reaching out before she seriously hurts someone
Krystal Carothers
2 weeks ago on Google
1
Shannon Green is the worst pain nurse ever.How are you going to try to deny someone s medicine then say that you are going to send paperwork over to the board to cancel my mothers pain medicine.I wish you would because she really does suffer from pain.You try to treat her like a addict or something which she is not.Go back to the prison and deal with the inmates because the job at the hospital is not a good one for you.Dont play with my mother she only wants the treatment that everyone else receives and if she doesn t get it we are getting a lawyer that will make sure she gets it and you Ms.Green will be gone.Kinda seems to me that it s a color issue as well I heard how you talked to her over the phone.Very disrespectful and not nurse like.If you don t want to do what s best for her then find her somebody else.Theres not a lot that I can take and I m not about to play with no nurse about the treatment of my 56 year old mother.Shes going to be treated fairly or we will be going to the higher ups to make sure you never fill another prescription in Iowa again.
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Rehab Score

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8 / 10

Location

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
intensive-outpatient iconIntensive Outpatient
Intensive Outpatient Programs (IOP) are for those who want or need a very structured treatment program but who also wish to live at home and continue with certain responsibilities (such as work or school). IOP substance abuse treatment programs vary in duration and intensity, and certain outpatient rehab centers will offer individualized treatment programs.
aftercare iconAftercare Support
Rehab aftercare programs support clients' reintegration into their home, workplace, and community following inpatient and residential treatment. They also promote long-term recovery for clients who may no longer be receiving outpatient treatment. Rehab aftercare services encompass a wide range of modalities and often include various medical, mental health, and social service programs. Case managers and care teams develop clients' customized service plans based on the client's evolving needs and recovery goals.
12-step icon12-Step
12-step programs are addiction recovery models based on Alcoholics Anonymous (AA). A number of substance abuse programs (including some drug and alcohol rehab centers) use the 12 steps as a basis for treatment. Beginning steps involve admitting powerlessness over the addiction and creating a spiritual basis for recovery. Middle steps including making direct amends to those who've been hurt by the addiction, and the final step is to assist others in addiction recovery in the same way. 12-Step offshoots including Narcotics Anonymous (NA), Cocaine Anonymous (CA), Dual Recovery Anonymous (DRA), Sex and Love Addicts Anonymous (SLAA) and Gamblers Anonymous (GA).
partial-hospitalization iconPartial Hospitalization Program
A partial hospitalization program (PHP) is a short-term form of intensive rehab, usually for those with acute symptoms that are hard to manage but don’t require 24-hour care. PHPs have structured programming (i.e. individual and/or group therapy), and usually meet 3-5 days a week for around 6 hours (i.e. 9am-3m). Some PHPs are residential (patients sleep on site) and some are not, so patients sleep at home. PHPs can last from 1-6 months, and some offer transportation and meals.
24-hour icon24-Hour Clinical Care
In the addiction treatment process, detox is typically the initial stage of recovery, and it involves 24-hour clinical care in Iowa. During this process, you receive constant medical supervision as harmful substances are purged from your body. Medical staff may prescribe medications to treat withdrawal symptoms and allow you to safely and comfortably break free from physical dependence on the substance.
medically-assisted-detox iconMedically Assisted Detox
If you've become physically dependent on drugs or alcohol, quitting suddenly can cause very dangerous side effects. During a medically assisted detox, licensed medical professionals will monitor your vitals around the clock and provide medications if necessary to ensure you're as safe and comfortable as possible throughout this process.

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

Drug rehab in Iowa is available in many formats. A variety of inpatient and outpatient options provide programs that are tailored to individual needs, making recovery possible for everyone.

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Motivational Interviewing (MI) is a clinical approach to helping people with substance abuse issues and other conditions shift behavior in positive ways. It is more goal-oriented than traditional psychotherapy, as MI counselors directly attempt to get clients to consider making behavioral change (rather than wait for them to come to conclusions themselves). Its primary purpose is to resolve ambivalence and help clients become able to make healthy choices freely.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

In addition to 12 Step support, medication assisted treatment, and substance abuse therapy, rehab treatment in Iowa may include experiential therapy. This may come in the form of experiences like equine therapy, community service, drama therapy, art therapy, or other expressive activities.

Amenities

  • car iconPrivate Transportation

Staff & Accreditations

Staff

Proctor Lureman

Prsident & CEO

Tammy Chance, DO

CMO

Jim L. Lynch, MHA

CFO & VP of Finance

Maria Morgan, JD

CAO & VP of Administration

Beth Besecker, MD, MBA, SSGB

CQO & VP of Quality and Patient Safety

LaVencion Starks, RN, MSN, ACHE

COO & VP Of Operations

Lance Schmitt, RN, BSN, MBA

Chief Nursing Officer & VP Of Nursing

Heather Adams, JD

General Counsel

Accreditations

The Substance Abuse and Mental Health Services Administration (SAMHSA) is a branch of the U.S. Department of Health and Human Services. Established in 1992 by congress, SAMHSA's mission is to reduce the impact of substance abuse and mental illness on American's communities.

SAMHSA Listed: Yes

State Licenses are permits issued by government agencies that allow rehab organizations to conduct business legally within a certain geographical area. Typically, the kind of program a rehab facility offers, along with its physical location, determines which licenses are required to operate legally.

State License: Iowa

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes

Contact Information

Phone icon (515) 282-2200
Building icon

1801 Hickman Road
Des Moines, IA 50314

Fact checked and written by:
Mari Mendoza, BS
Edited by:
Courtney Myers, MS

Reviews of Broadlawns Medical Center

3/5 (407 reviews)
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Reviews

1

Don't get involved with them, directors are rude and have no social skills. I was treated without any respect. One time the lab called me twice to say they didn't run the tests correctly and needed me to come back for another draw, hell no

Reviewed on 3/7/2019
Overall Experience
Date Submitted
Reviewer

Google Reviews

Kaerava
1 week ago
5

Response from the ownerInvalid relative date format: an hour ago
Thank you for sharing this feedback with us!
Alice Davis
1 week ago
5

My husband had outpatient surgery on 12/20/24. Our experience with everyone was fabulous. Most caring staff ever. I would highly recommend Broadlawns Hospital!

Response from the ownerInvalid relative date format: an hour ago
Thank you so much. We really appreciate your kind words and will be sure to pass your feedback on to the staff.
Carolyn Carothers
2 weeks ago
1

Idk who needs to hear this but if you re seeking a pain specialist please excuse Shannon Green from your list she does not have your health at heart , I was given to her because my former pain specialist retired she was one of the best she addressed your issue & she did her best to take care of you , Shannon Green I think she s only there for a paycheck her nurse has more skills than she could ever have , she s disrespectful, she does not address your issues she needs more training on how to take care of her patients & listening she should not be training on humans, what ever job she had before she came to broadlawns she needs to go back I m reaching out before she seriously hurts someone

Krystal Carothers
2 weeks ago
1

Shannon Green is the worst pain nurse ever.How are you going to try to deny someone s medicine then say that you are going to send paperwork over to the board to cancel my mothers pain medicine.I wish you would because she really does suffer from pain.You try to treat her like a addict or something which she is not.Go back to the prison and deal with the inmates because the job at the hospital is not a good one for you.Dont play with my mother she only wants the treatment that everyone else receives and if she doesn t get it we are getting a lawyer that will make sure she gets it and you Ms.Green will be gone.Kinda seems to me that it s a color issue as well I heard how you talked to her over the phone.Very disrespectful and not nurse like.If you don t want to do what s best for her then find her somebody else.Theres not a lot that I can take and I m not about to play with no nurse about the treatment of my 56 year old mother.Shes going to be treated fairly or we will be going to the higher ups to make sure you never fill another prescription in Iowa again.

Buddy
2 weeks ago
1

Very hard to get a hold of the family medical center

Response from the ownerInvalid relative date format: an hour ago
We are sorry to hear about your experience. We are committed to providing the best patient care. Please contact the patient advocate at 515-282-2323 so that we may speak with you and address any concerns.
Nini Thomas
2 weeks ago
1

My husband had a stroke I need something saying his mental capacity isn t where it should be .. I m trying to be his power of attorney but these people don t believe BLACK LIVES MATTER ..

Response from the ownerInvalid relative date format: an hour ago
We are sorry to hear about your experience. We are committed to providing the best patient care. Please contact the patient advocate at 515-282-2323 so that we may speak with you and address any concerns.
Kit Grandon
2 weeks ago
5

I have had several urgent/ emergency department visits as well as other procedures. I have always been impressed with the efficiency and timeliness of care. Recently a rapid transfer from urgent to emergency. Every member of staff was polite and helpful. I also appreciate their competence which is superb.

Response from the ownerInvalid relative date format: an hour ago
Thank you for sharing your feedback. Broadlawns strives to provide the best possible care to every patient, and enjoys reading about good experiences.
Tata Martinez
4 weeks ago
5

Very good service

Response from the ownerInvalid relative date format: an hour ago
Thank you for providing this feedback to us!
Guelo Rufat
1 month ago
5

I will like to thanks all the team that help me specially Shannon and Harka you guys were awesome, thanks to the doctor for helping me with everything ,the food was great I have no complaints about the place if I can give 10 stars I will, love you guys

Response from the ownerInvalid relative date format: an hour ago
Thank you for providing this feedback to us. We will be sure to pass this along to the team!
Cassie Maser
1 month ago
2

ER could definitely be better. They did tests that had already been run, and claimed I didn't have symptoms that I did, they lied about. Got discharged with zero help, from Dr Vidal.

Response from the owner1 month ago
We are sorry to hear about your experience. We are committed to providing the best patient care. Please contact the patient advocate at 515-282-2323 so that we may speak with you and address any concerns.
Jennifer Juarez
1 month ago
1

Lady with short hair in front desk at the family center on first floor is extremely rude.

Response from the owner1 month ago
We are sorry to hear about your experience. We are committed to providing the best patient care. Please contact the patient advocate at 515-282-2323 so that we may speak with you and address any concerns.
Gryff Girl
1 month ago
5

I gave birth to my beautiful daughter at Broadlawns Hospital in 1995. Was seen in the clinic regularly. The entire staff took the best care of us, and it was a wonderful experience!

Response from the owner7 years ago
Thanks so much for your feedback about the care that you received at Broadlawns! We appreciate it greatly.
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