BestCare – Outpatient Treatment

850 SW 4th Street, Suites 201 and 302 Madras, OR 97741
DetoxInpatientOutpatient

About BestCare – Outpatient Treatment

With countless outdoor activities and natural beauty, Madras, Oregon is also the home of BestCare’s Madras Outpatient Treatment. As the only Spanish-speaking substance abuse clinic in Oregon, you’ll benefit from inclusive, culturally competent services. Voluntary and court-ordered adults can participate in intensive and standard outpatient care while living at home. This clinic also offers outpatient dual diagnosis services.

One great feature I noticed was you can always get the care you need, regardless of finances. Along with accepting most commercial insurance providers and Oregon Health Plan, they offer discounted sliding fees based on income and family size based on eligibility. They do not deny care due to an inability to pay.

Their culturally competent services really caught my eye. With people in the Latino community making up a decent portion of Madras’ population, they recognize the need for linguistically and culturally inclusive care. They break barriers to treatment, providing almost every service in Spanish and English. On top of that, the Madras clinic includes Native American Outreach Specialists. They strive to provide care that resonates with your unique experiences and background.

Another element that stood out was their MOMS Program. This track offers judgment free and empathetic services for pregnant women and new mothers battling addiction. You’ll benefit from advocacy and support groups as well as connections to essential services and speedy treatment referrals.

I also noticed their gambling services. They understand that while sometimes overlooked, gambling is a difficult addiction to overcome. It’s not uncommon that people with substance use issues also struggle with gambling. You can access support and guidance to overcome these challenges and get your life back on track.

Established in 1997, BestCare is part of one of the oldest treatment providers in Central Oregon. From standard tracks with five or fewer hours of programming to intensive ones with higher level treatment, they strive to meet you where you are in recovery. You’ll benefit from motivational interviewing-based individual and group counseling, complemented by educational groups 12 Step programs, DUI classes and more.

Latest Reviews

Brittany Ferera
5 months ago on Google
5
I've attended BestCare in Madras for several years now since coming over with Dr. Montee, the prescribing doctor from the program through Mosaic. The people are very kind and considerate, you don't feel judged which is great because coming into treatment can be stressful enough for some. It's one of the best places to start if your serious about getting and living sober! It takes hard work on our end of course but having the right support makes all the difference.
ToeKnee Allen
6 months ago on Google
1
I went here seeking counseling to deal with life...past scars and coping with my mom's dementia, and instead, I was set up for failure by my counselor, and now I have no counselor and more issues than I had before I was set up for failure. (He basically offered me a job I knew I wouldn't get.)I'm getting by, but that is not what "help" is supposed to be, and being the primary mental health provider in Madras, I'm pretty much out in the cold. Thanks "Best" Care!
john mo
1 year ago on Google
5
Dr.Z will go way out of her way to help you get the services and treatment you need. The people here not only listen but want to help.
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7.5 / 10

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Retain your freedom while getting help, change non-healthy behavior and find new ways to cope with life pressures. Their outpatient treatment program serves as the first level of addiction treatment and is especially helpful for those who may be facing legal issues resulting from a DUII. It is also used as a follow-up and ongoing support after residential treatment. It typically involves a time commitment of approximately 5 hours (or less) a week.
inpatient iconInpatient
Inpatient rehabs differ from outpatient facilities in the intensity and frequency of treatment. Clients in inpatient care reside at the treatment facility for the length of the program. They engage in intensive addiction counseling and recovery-focused life skills training. Treatment programs may draw from a variety of methods, including CBT, DBT, RBT, trauma therapy, and motivational interviewing. Holistic therapies, such as yoga and message, are frequently available to clients in inpatient care.
intensive-outpatient iconIntensive Outpatient
For individuals with high intensity addiction issues, they have an intensive outpatient treatment program that is 15 hours of A/D groups per week; not including individual sessions, recovery mentoring services, and mental health counseling. The focus of the Day Treatment program is on building recovery skills, relapse prevention skills, and how to build a clean/sober lifestyle. Recovery Mentoring services and Native American Peer Mentoring services are paired with treatment and counseling services. The Day Treatment program serves many clients with severe addiction issues who are stepping down from residential alcohol/drug treatment programs or awaiting referral to residential.
12-step icon12-Step
12-step programs are addiction recovery models based on Alcoholics Anonymous (AA). A number of substance abuse programs (including some drug and alcohol rehab centers) use the 12 steps as a basis for treatment. Beginning steps involve admitting powerlessness over the addiction and creating a spiritual basis for recovery. Middle steps including making direct amends to those who've been hurt by the addiction, and the final step is to assist others in addiction recovery in the same way. 12-Step offshoots including Narcotics Anonymous (NA), Cocaine Anonymous (CA), Dual Recovery Anonymous (DRA), Sex and Love Addicts Anonymous (SLAA) and Gamblers Anonymous (GA).
heart-hands iconIntervention Services
A drug intervention in Oregon must begin with pre-intervention planning. Intervention services provide a specialist who interviews family members to understand the dynamics involved, including enabling behaviors. Based on this research, the interventionist will develop a plan for the intervention and suggested treatment. Then, the interventionist and family members will conduct the intervention, guided by the specialist. This professional involvement helps improve outcomes for interventions.
partial-hospitalization iconPartial Hospitalization Program
A partial hospitalization program (PHP) is a more intensive form of outpatient and can be a step-down service in substance use disorder treatment. During PHP treatment, which lasts 4-8 hours per day and up to 5 days a week, you'll participate in daily therapeutic services (relapse prevention, medication management, and behavioral therapy) for an average of 90 days. The cost of PHP treatment varies, but it is typically covered by insurance providers.
medically-assisted-detox iconMedically Assisted Detox
Medical detox is the process of weaning your body off drugs and/or alcohol under 24/7 medical supervision. Suddenly stopping use of addictive substances can have negative side effects, and in severe cases, it can be extremely dangerous or deadly. In an inpatient environment, a medically assisted detox provides you with a team of medical professionals whose job is to help alleviate potential withdrawal symptoms and keep you safe and comfortable. After this process, you'll likely transition to an inpatient treatment program or other form of continued care.

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

Drug rehab in Oregon offers a full continuum of care for those struggling with addiction. From detox, to inpatient, to outpatient, to aftercare, Oregon residents can find the support they need for recovery. This treatment empowers individuals to replace drug use with positive alternatives and develop a healthier lifestyle.

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Motivational Interviewing (MI) is a clinical approach to helping people with substance abuse issues and other conditions shift behavior in positive ways. It is more goal-oriented than traditional psychotherapy, as MI counselors directly attempt to get clients to consider making behavioral change (rather than wait for them to come to conclusions themselves). Its primary purpose is to resolve ambivalence and help clients become able to make healthy choices freely.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Nutrition therapy, aka medical nutrition therapy (MNT), is a way of treating physical, emotional, and medical conditions through diet. Specific dietary plans are designed by professional nutritionists or registered dietitians, and patients follow them in order to positively affect their physical and mental health.

Amenities

  • home-setting iconResidential Setting

Accreditations

The Commission on Accreditation of Rehabilitation Facilities (CARF) is a non-profit organization that specifically accredits rehab organizations. Founded in 1966, CARF's, mission is to help service providers like rehab facilities maintain high standards of care.

CARF Accreditation: Yes

Contact Information

Phone icon (541) 475-6575
Building icon

850 SW 4th Street
Suites 201 and 302
Madras OR, 97741

Fact checked and written by:
Mariah Bourne, M.A.
Edited by:
Anna Spooner

Reviews of BestCare – Outpatient Treatment

3.3/5 (12 reviews)
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Reviews

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Google Reviews

3.3 (12 reviews)
Brittany Ferera
5 months ago
5

I've attended BestCare in Madras for several years now since coming over with Dr. Montee, the prescribing doctor from the program through Mosaic. The people are very kind and considerate, you don't feel judged which is great because coming into treatment can be stressful enough for some. It's one of the best places to start if your serious about getting and living sober! It takes hard work on our end of course but having the right support makes all the difference.

ToeKnee Allen
6 months ago
1

I went here seeking counseling to deal with life...past scars and coping with my mom's dementia, and instead, I was set up for failure by my counselor, and now I have no counselor and more issues than I had before I was set up for failure. (He basically offered me a job I knew I wouldn't get.)I'm getting by, but that is not what "help" is supposed to be, and being the primary mental health provider in Madras, I'm pretty much out in the cold. Thanks "Best" Care!

Melissa Rose Colburn
1 year ago
4

john mo
1 year ago
5

Dr.Z will go way out of her way to help you get the services and treatment you need. The people here not only listen but want to help.

Gabe Weathersbee
1 year ago
5

Casey Black
1 year ago
1

Billie Efner
2 years ago
1

Best care of Madras,OR is the biggest JOKE, Myself and my boyfriend went in for help, we both struggle with documented mental health issues and we're rejected the help we were looking for. I will NEVER go to them again. The only reason I gave them one star is so I could post this, I truly hope no one has to deal with the same thing

Ceiling Cat9001
3 years ago
5

Round the World
4 years ago
5

December Christman
6 years ago
1

Not proffessional & rude...not how id expect people to treat mental health patients and addicts who are fragile as is....

Elitania Middleton
7 years ago
1

Money laundering already happened. Ladies at best care are not professional. The counselors are corrupt. Ugly place

Tamara J Vineyard
7 years ago
5

The only reason I gave this facility 5 stars is because they don't have 12 to click on. I know there are people who do not get the same experience that I have had going to Best Care in Madras. But I have been going there for many years and I must say that being a person who suffers from PTSD I have never been so wonderfully treated. Starting with the staff in the front office. Those ladies are all beautiful and gracious with me every time i have gone in. Which in my case is 4 times a month.My therapist is Peter. He has with great patience has worked with me over three years and with all of the issues I have it has taken me that long to really trust. He and the staff have walked with me through the loss of a grandchild, my oldest sons death, physical issues and some heavy duty traumas that I am just now able to confront and conquer.I have recommended this facility to a total of five people and with myself included in the group all but 2 have had success.I know without this incredible team supporting me and without being over dramatic; a huge credit going to my therapist. I know I would probably not be alive today.I think a good way to approach counseling might be to take on the point of view of comparing it to a restaurant. It may be the finest place in town but the ratio of experience might be the same as my friends and family that have tried Best Care. Even with the best of intentions 3 out of 5 found great success. You don't stop eating just because of a couple of bad meals. You just need to find a different place to eat.My son who went for counseling for the first time; hated it and thought the therapist was an idiot. I heard his complaint and I suggested he try again a couple of times. By the end of the second visit he was convinced that his therapist was very knowledgeable and continued to go until his death.I believe that the Lord sent me there to find my life.Thank You to all the people at Best Care.Tamara

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