Behavioral Health Network – Mercy Medical Center

271 Carew Street Springfield, MA 01102
Outpatient
Behavioral Health Network - Mercy Medical Center MA 1102

About Behavioral Health Network – Mercy Medical Center

Located in the Springfield, Massachusetts area Behavioral Health Network ā€“ Mercy Medical Center is a medical center. They provide outpatient addiction treatment and medication assisted treatment for adults.

This outpatient behavioral health program takes place in a primary care setting. Sessions are person centered and collaborative. They will help you set and achieve your goals. Clinicians will provide strategies, services, and support. Theyā€™ll also give you referrals to community resources. Treatment sessions will help stabilize you, provide interventions for medical management, and encourage behavioral changes. You can expect sessions to focus on relaxation skills and coping strategies. Before leaving youā€™ll receive ongoing therapy skills.

Medication assisted therapy for opioid addiction is provided using Vivitrol and suboxone. These medications help eliminate withdrawal symptoms and reduce drug cravings. To ensure long term recovery, medication management will be an ongoing part of treatment. Routine labs and screenings for HIV and hepatitis are available here. If you speak Spanish you can obtain services in Spanish

Former clients of Mercy Medical Center say that the therapy here helped them overcome obstacles. Others former clients say that this facility is unprofessional and disorganized.

Latest Reviews

Karla Santiago
1 month ago on Google
1
worst hospital! Got my labs before anyone would call me in. I waited 6 hours and got nothing for my pain. Had people waiting for over 10 hours and absolutely no care other than vitals. 10 hours and the back is full . Is nobody doing their job? Was there in excruciating pain and left in excruciating pain. If I can rate this place negative stars, I d gladly would.
Response from the owner1 month ago
Thank you for taking the time to share your feedback. Our goal is to provide every person with the best experience and care possible. Your feedback is important, and we would like to talk about this further. Please contact us at MMCpatientexperience@TrinityHealthOfNE.org
Kellie Wagner
1 month ago on Google
5
Attentive , communicative, caring staff from the ER to the 2nd floor. Keep up my the great job!
Vilmarie Bermudez
1 month ago on Google
1
We have been here since 830pm, it 6am the next morning, and they have not called in a single person. Their been people waiting for 16 hrs they keep saying their no bed when we can see all the bed are empty, every time the door open when the employee walks out of the ER. Definitely will not be coming back and switching my husband doctor.
Response from the owner3 weeks ago
Thank you for taking the time to share your feedback. Our goal is to provide every person with the best experience and care possible. Your feedback is important, and we would like to talk about this further. Please contact us at MMCpatientexperience@TrinityHealthOfNE.org
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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8.3 / 10

Location

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

Treatments

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.

Clinical Services

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

Assertive Community Treatment (ACT) is a structured way of helping those with major mental illnesses and/or substance abuse by bringing services directly to the patient in home. Instead of hospitalization or an outpatient program, staff members like social workers, psychiatrists, and counselors come directly to the patientā€™s house for treatment. ACT is used primarily for those with severe and persistent mental illness like schizophrenia or bipolar disorder, some of whom also contend with substance abuse. ACT can be short- or long-term (months to years), and provides the same multidisciplinary, 24/7 staffing of a psychiatric unit, but in the comfort of the patient's own home and/or community.

Amenities

  • private iconPrivate Setting

Contact Information

Phone icon (413) 748-9000
Building icon

271 Carew Street
Springfield, MA 01102

Fact checked and written by:
Kelly Junco, CPC, CPRC, BA, BS
Edited by:
Anna Spooner

Reviews of Behavioral Health Network – Mercy Medical Center

3.3/5 (438 reviews)
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Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

3.3 (438 reviews)
Karla Santiago
1 month ago
1

worst hospital! Got my labs before anyone would call me in. I waited 6 hours and got nothing for my pain. Had people waiting for over 10 hours and absolutely no care other than vitals. 10 hours and the back is full . Is nobody doing their job? Was there in excruciating pain and left in excruciating pain. If I can rate this place negative stars, I d gladly would.

Response from the owner1 month ago
Thank you for taking the time to share your feedback. Our goal is to provide every person with the best experience and care possible. Your feedback is important, and we would like to talk about this further. Please contact us at MMCpatientexperience@TrinityHealthOfNE.org
Kellie Wagner
1 month ago
5

Attentive , communicative, caring staff from the ER to the 2nd floor. Keep up my the great job!

Justin Pirog
1 month ago
5

Response from the owner1 month ago
Thank you for your feedback. Patient care is our top priority, and we do all that we can to provide the very best experience.
Vilmarie Bermudez
1 month ago
1

We have been here since 830pm, it 6am the next morning, and they have not called in a single person. Their been people waiting for 16 hrs they keep saying their no bed when we can see all the bed are empty, every time the door open when the employee walks out of the ER. Definitely will not be coming back and switching my husband doctor.

Response from the owner1 month ago
Thank you for taking the time to share your feedback. Our goal is to provide every person with the best experience and care possible. Your feedback is important, and we would like to talk about this further. Please contact us at MMCpatientexperience@TrinityHealthOfNE.org
Wenona Dailey
2 months ago
5

Staff very friendly, professional, and punctual.

Response from the owner2 months ago
We re delighted to hear about your positive experience. Our Mission-driven care is at the heart of everything we do, and we re proud to have a team dedicated to serving our community with compassion and excellence.
David Graves
2 months ago
5

Unfortunately I had to make quite a few ER visits in the last year for my mother. She ended up at Mercy I think 3 times. The care in the ER was always excellent. The staff always helpful.

Response from the owner2 months ago
We re delighted to hear about your positive experience. Our Mission-driven care is at the heart of everything we do, and we re proud to have a team dedicated to serving our community with compassion and excellence.
Penny Woods
2 months ago
3

Response from the owner2 months ago
Thank you for taking the time to share your feedback. Our goal is to provide every person with the best experience and care possible. Your feedback is important, and we would like to talk about this further. Please contact us at MMCpatientexperience@TrinityHealthOfNE.org
Gabriele Sablotny
2 months ago
5

An ER doctor that puts two hot packs on your back..now, that's called, bedside manner (compassion).. not often seen anymore.. the chairs in the waiting room, are painful to sit in, for hours, especially for the elderly.. Professional and caring staff.. thank you.

Response from the owner2 months ago
Thank you for your wonderful review! Our mission is central to everything we do, and we re proud of our team s dedication to living out that mission through exceptional care. Your kind words affirm our efforts.
Steve
2 months ago
1

The anisteioligist who put a breathing tube down my throat was extremely rough because now my throat is all cut up bleeding and bruised after my wisdom teeth surgery. I called them the day after my surgery when I noticed the bleeding cuts annd bruises and they claimed we don t do wisdom teeth removal here I instantly snapped on her and told her to check again! and the clueless supervisor on the phone who sounded doped out of her mind told me I should go to the ER and get it checked out but she said the wait would be 5 hours long story short they took ZERO responsibility and accountability.

Response from the owner2 months ago
Thank you for taking the time to share your feedback. Our goal is to provide every person with the best experience and care possible. Your feedback is important, and we would like to talk about this further. Please contact us at MMCpatientexperience@TrinityHealthOfNE.org
Anthony Lasorsa
3 months ago
5

Everything I experienced at Mercy was really nice and wonderful.I was treated well by experienced staff.Thanks for everything

Response from the owner2 months ago
Thank you for sharing. Our staff is committed to excellence in patient care, and they go above and beyond to prove it every day.
Amber Trinidad
3 months ago
1

WORST HOSPITAL BY FAR.I wish I could give this hospital negative stars. It is obvious the emergency department is poorly trained and seriously lacks organization. Sick people are left for 6, 7, 8 hours without any information, care or empathy from the staff. My mother broke her arm in Germany and was advised to get a cat scan immediately upon arrival back into the US. We have been in the waiting room for over 5 hours at this point. They took an xray of my mother s arm at least 3 hours ago and we continue to sit in the waiting room. Nobody is being called back to receive treatment but the nurse can come out here a million times to do vital signs. I have never experienced anything like this at any hospital. This is clearly a place that does not care for their patients in any capacity. Shame on you Mercy hospital for allowing people to suffer in your dirty, overcrowded waiting room. I m disgusted.

Response from the owner3 months ago
Thank you for taking the time to share your feedback. Our goal is to provide every person with the best experience and care possible. Your feedback is important, and we would like to talk about this further. Please contact us at MMCpatientexperience@TrinityHealthOfNE.org.
Peter Gatti
3 months ago
5

Everyone was very nice and the MRI went fine.

Response from the owner3 months ago
Thank you for your feedback. Patient care is our top priority, and we do all that we can to provide the very best experience.
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