Behavioral Health Network – Mercy Medical Center

271 Carew Street Springfield, MA 01102
Outpatient
Behavioral Health Network - Mercy Medical Center MA 1102

About Behavioral Health Network – Mercy Medical Center

Located in the Springfield, Massachusetts area Behavioral Health Network – Mercy Medical Center is a medical center. They provide outpatient addiction treatment and medication assisted treatment for adults.

This outpatient behavioral health program takes place in a primary care setting. Sessions are person centered and collaborative. They will help you set and achieve your goals. Clinicians will provide strategies, services, and support. They’ll also give you referrals to community resources. Treatment sessions will help stabilize you, provide interventions for medical management, and encourage behavioral changes. You can expect sessions to focus on relaxation skills and coping strategies. Before leaving you’ll receive ongoing therapy skills.

Medication assisted therapy for opioid addiction is provided using Vivitrol and suboxone. These medications help eliminate withdrawal symptoms and reduce drug cravings. To ensure long term recovery, medication management will be an ongoing part of treatment. Routine labs and screenings for HIV and hepatitis are available here. If you speak Spanish you can obtain services in Spanish

Former clients of Mercy Medical Center say that the therapy here helped them overcome obstacles. Others former clients say that this facility is unprofessional and disorganized.

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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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6.6 / 10

Location

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

Treatments

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.

Clinical Services

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

Assertive Community Treatment (ACT) is a structured way of helping those with major mental illnesses and/or substance abuse by bringing services directly to the patient in home. Instead of hospitalization or an outpatient program, staff members like social workers, psychiatrists, and counselors come directly to the patient’s house for treatment. ACT is used primarily for those with severe and persistent mental illness like schizophrenia or bipolar disorder, some of whom also contend with substance abuse. ACT can be short- or long-term (months to years), and provides the same multidisciplinary, 24/7 staffing of a psychiatric unit, but in the comfort of the patient's own home and/or community.

Amenities

  • private iconPrivate Setting

Contact Information

Phone icon (413) 748-9000
Building icon

271 Carew Street
Springfield, MA 01102

Fact checked and written by:
Kelly Junco, CPC, CPRC, BA, BS
Edited by:
Anna Spooner

Reviews of Behavioral Health Network – Mercy Medical Center

3.3/5 (446 reviews)
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Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

3.3 (446 reviews)
Fred Cadillac
3 weeks ago
1

Patient registration, seems like she have no clue what to do besides pressing the buttons. Don t bother even asking any questions! Please train them properly. We are patients with needs, more compassion less attitude!

Response from the owner3 weeks ago
Thank you for taking the time to share your feedback. Our goal is to provide every person with the best experience and care possible. Your feedback is important, and we would like to talk about this further. Please contact us at MMCpatientexperience@TrinityHealthOfNE.org
Diana Yousfi
3 weeks ago
5

Excellent Care! My dad has been here on the 4th four (Cardiac) and then the ICU on the 3rd floor. The place is so clean and the staff has been so attentive. Night and day different from our experience at Baystate last year. The lack of care my dad received there was shocking and dangerous. It was also filthy with feces and blood on the floor of the rooms he was in. Mercy has been such a blessing. They truly care about their patients and the staff doesn't seem as overwhelmed as Baystate. It's clear that there are efficient policies and systems in place. I highly recommend coming here!

Response from the owner3 weeks ago
Thank you for your feedback. Patient care is our top priority, and we do all that we can to provide the very best experience.
Frankie Borrero
3 weeks ago
1

This hospital is grossly understaffed. It is completely full and nobody moves along. The cycle time is a travesty for medical emergencies! At this point there should be a sign outside closing out any more patients until the ER clears! Disaster!!! It's also unsightly that the front office nurses and staff are laughing away like they're in a party while everybody in the ER is staring angrily at them,

Response from the owner3 weeks ago
Thank you for taking the time to share your feedback. Our goal is to provide every person with the best experience and care possible. Your feedback is important, and we would like to talk about this further. Please contact us at MMCpatientexperience@TrinityHealthOfNE.org.
vampyr
1 month ago
4

Response from the owner1 month ago
Thank you for your feedback. Patient care is our top priority, and we do all that we can to provide the very best experience.
Stephen Rondeau
1 month ago
1

This hospital don t deserve any stars it s ridiculous they make you have to pick a star just to leave a review. Our dad sat in the ER for 7 hours durning the most uncomfortable time of his life. The lady that came around asking us if we needed anything explained that some people are taken before other due to the poor labs. I can guarantee that our dad s labs were worse than anyone else that was there and I can say this because he sadly departed this world 3 days later. At Baystate where they took great care of him till he passed. This is absolutely the worst experience we have ever been through. If you value your life and your loved ones life DO NOT GO THERE.

Response from the owner1 month ago
Thank you for taking the time to share your feedback. Our goal is to provide every person with the best experience and care possible. Your feedback is important, and we would like to talk about this further. Please contact us at MMCpatientexperience@TrinityHealthOfNE.org
Luis Hernandez
1 month ago
1

The worst hospital

Response from the owner1 month ago
Thank you for taking the time to share your feedback. Our goal is to provide every person with the best experience and care possible. Your feedback is important, and we would like to talk about this further. Please contact us at MMCpatientexperience@TrinityHealthOfNE.org
Steve
1 month ago
1

Response from the owner2 months ago
Thank you for taking the time to share your feedback. Our goal is to provide every person with the best experience and care possible. Your feedback is important, and we would like to talk about this further. Please contact us at MMCpatientexperience@TrinityHealthOfNE.org
Keith Merrill
1 month ago
4

Response from the owner1 month ago
Thank you for your feedback. Patient care is our top priority, and we do all that we can to provide the very best experience.
Amber J
1 month ago
5

I had a small surgery yesterday and I couldn t recommend this hospital enough! The doctor, nurses, and anesthesiologist were all so kind and helpful. The anesthesiologist has a great sense of humor and he even brought me over a bunch of warm blankets! It really does make a huge difference when you have such nice staff around you during a stressful situation! Thanks again Mercy!!!

Response from the owner1 month ago
Thank you for your wonderful review! Our mission is central to everything we do, and we re proud of our team s dedication to living out that mission through exceptional care. Your kind words affirm our efforts.
Karla Santiago
1 month ago
1

worst hospital! Got my labs before anyone would call me in. I waited 6 hours and got nothing for my pain. Had people waiting for over 10 hours and absolutely no care other than vitals. 10 hours and the back is full . Is nobody doing their job? Was there in excruciating pain and left in excruciating pain. If I can rate this place negative stars, I d gladly would.

Response from the owner1 month ago
Thank you for taking the time to share your feedback. Our goal is to provide every person with the best experience and care possible. Your feedback is important, and we would like to talk about this further. Please contact us at MMCpatientexperience@TrinityHealthOfNE.org
Kellie Wagner
1 month ago
5

Attentive , communicative, caring staff from the ER to the 2nd floor. Keep up my the great job!

Response from the owner1 month ago
We re delighted to hear about your positive experience. Our Mission-driven care is at the heart of everything we do, and we re proud to have a team dedicated to serving our community with compassion and excellence.
Justin Pirog
1 month ago
5

Response from the owner1 month ago
Thank you for your feedback. Patient care is our top priority, and we do all that we can to provide the very best experience.
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