Behavioral Health Network – Mercy Medical Center

Springfield, Massachusetts

271 Carew Street
Springfield, MA 01102

(413) 748-9000
3.3 (423 reviews)

About Behavioral Health Network – Mercy Medical Center

Located in the Springfield, Massachusetts area Behavioral Health Network ā€“ Mercy Medical Center is a medical center. They provide outpatient addiction treatment and medication assisted treatment for adults.

This outpatient behavioral health program takes place in a primary care setting. Sessions are person centered and collaborative. They will help you set and achieve your goals. Clinicians will provide strategies, services, and support. Theyā€™ll also give you referrals to community resources. Treatment sessions will help stabilize you, provide interventions for medical management, and encourage behavioral changes. You can expect sessions to focus on relaxation skills and coping strategies. Before leaving youā€™ll receive ongoing therapy skills.

Medication assisted therapy for opioid addiction is provided using Vivitrol and suboxone. These medications help eliminate withdrawal symptoms and reduce drug cravings. To ensure long term recovery, medication management will be an ongoing part of treatment. Routine labs and screenings for HIV and hepatitis are available here. If you speak Spanish you can obtain services in Spanish

Former clients of Mercy Medical Center say that the therapy here helped them overcome obstacles. Others former clients say that this facility is unprofessional and disorganized.

Dollar icon Payment Options

  • shield-cross iconPrivate insurance
  • medicaid iconMedicaid
  • medicare iconMedicare
  • self-pay iconSelf-pay options

Medical briefcase icon Levels of Care

outpatient iconOutpatient

Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

User icon Programs

adult-program iconAdult program

men iconProgram for men

women iconProgram for women

House check icon Settings & Amenities

  • private iconPrivate setting

Heart icon Treatment

mental-health iconMental Health

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Hand holding medical sign icon Clinical Services

intervention iconGroup Therapy

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

mental-health iconIndividual Therapy

Assertive Community Treatment (ACT) is a structured way of helping those with major mental illnesses and/or substance abuse by bringing services directly to the patient in home. Instead of hospitalization or an outpatient program, staff members like social workers, psychiatrists, and counselors come directly to the patientā€™s house for treatment. ACT is used primarily for those with severe and persistent mental illness like schizophrenia or bipolar disorder, some of whom also contend with substance abuse. ACT can be short- or long-term (months to years), and provides the same multidisciplinary, 24/7 staffing of a psychiatric unit, but in the comfort of the patient's own home and/or community.

Phone icon Contact

Phone icon (413) 748-9000
Building icon

271 Carew Street
Springfield, MA 01102

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Fact checked and written by:
Kelly Junco, CPC, CPRC, BA, BS
Edited by:
Anna Spooner

Reviews

3.3 (423 reviews)
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Google Rating

3.3 (423 reviews)
Peter Gatti
2 months ago
5

Everyone was very nice and the MRI went fine.

Response from the owner2 months ago
Thank you for your feedback. Patient care is our top priority, and we do all that we can to provide the very best experience.
Tere Danek
2 months ago
5

I am thankful for the exceptional care and professionalismI received at Mercy MRI department. Since the moment i arrived at the hospital, during the test , and after it I could have not asked for better care. I was anxious of being inside a machine, but the two radiologist technologists ,Miranda and Ashley, made sure I was relax and ready to go through the test. I highly recommend this facility to go to have the best care possible.

Response from the owner2 months ago
Thank you for your feedback. Patient care is our top priority, and we do all that we can to provide the very best experience.
Rafael Gautier
2 months ago
4

Response from the owner2 months ago
Thank you for sharing. Our staff is committed to excellence in patient care, and they go above and beyond to prove it every day.
Dave Robison
2 months ago
5

It's always a pleasure to work with PROFESSIONALS who are knowledgeable, efficient, can answer questions.

Response from the owner2 months ago
Thank you for sharing. Our compassionate staff is dedicated to providing high-quality care.
Yael Hoffman
2 months ago
3

Im still here. Lung surgery recovery. Room air conditioner has technchal problems in mid summer.Light remote not workingBed up and down blocksNot enough pillows for cushioning my surgery site. ..

Response from the owner1 month ago
Thank you for taking the time to share your feedback. Our goal is to provide every person with the best experience and care possible. Your feedback is important, and we would like to talk about this further. Please contact us at MMCpatientexperience@TrinityHealthOfNE.org.
Mark Castonguay
2 months ago
5

Mercy Medical Center staff and doctors are first class. Sadly I have to go there too much but each visit is extremely stress free and enjoyable. Great people who care

Response from the owner2 months ago
Thank you for your feedback. Patient care is our top priority, and we do all that we can to provide the very best experience.
Jan
3 months ago
5

Excellent client service and exceptional PT

Response from the owner3 months ago
Thank you for sharing. Our compassionate staff is dedicated to providing high-quality care.
Phurba Tamang
3 months ago
1

Emergency is so crazy. Waited 10 hours even they didn t allow me in. Blood work was done twice but I don t know why they didn t draw blood at the first time. Some of the patients who came later than me were treated earlier than me. I asked some of employees, why the patients were treated earlier than me who were come later than me. Their answers were unsatisfactory. Their answers were, patients have different test to do. Front desk employees in the morning shift were so unprofessional.If they can t make it to do treatment , they have to inform the patients regarding long wait earlier than they check-in. I may not come back to this hospital again. This is my worst experience that I waited 10 hours even not seen & went back to home.

Response from the owner3 months ago
Thank you for taking the time to share your feedback. Our goal is to provide every person with the best experience and care possible. Your feedback is important, and we would like to talk about this further. Please contact us at MMCpatientexperience@TrinityHealthOfNE.org.
kevin arzt
3 months ago
1

I am an EMS professional and recently got to visit the ED for the first time in many years. I hope I never go back.I have never seen such inability to run a department on my 35 year career. Triage nurse was non existent for the first 15 minutes after our arrival. And when she showed up she was rude and abrasive. No hospital staff (other than registration) even came over to speak with the client.The inability to manage the department held my stretcher hostage for 45 minutes before being given a room. Nurses in back were amazing once we got there!!!

Response from the owner3 months ago
Thank you for taking the time to share your feedback. Our goal is to provide every person with the best experience and care possible. Your feedback is important, and we would like to talk about this further. Please contact us at MMCpatientexperience@TrinityHealthOfNE.org.
Sandra Rivera
4 months ago
5

Fantastic hospital, full of experience staff. Being a patient for 30 years.

Response from the owner4 months ago
Thank you for your feedback. Patient care is our top priority, and we do all that we can to provide the very best experience.
Asariah Amaro
4 months ago
4

Response from the owner4 months ago
Thank you for sharing. Our compassionate staff is dedicated to providing high-quality care.
Maritza Rodriguez
4 months ago
5

Response from the owner4 months ago
Thank you for sharing. Our staff is committed to excellence in patient care, and they go above and beyond to prove it every day.
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