Crossbridge Behavioral Health

4385 Narrow Lane Road
Montgomery, AL 36116

About Crossbridge Behavioral Health

Baptist Medical Center South ā€“ Crossbridge Behavioral Health is an outpatient mental health center located in Montgomery, Alabama. Psychiatrists, counselors, nurses, and support staff are a part of the medical team that provides treatment here. This facility offers inpatient and outpatient addiction treatment and mental health care. Specialized programming exists for adolescents aged 12 to 18 and adults aged 19 to 54.

Crossbridge treatment programs are individualized and provide sensitive compassionate services, which is quite unique. Both the inpatient program and intensive outpatient programs include medication management and family education. You can expect to engage in group therapy and music therapy. The intensive outpatient program consists of three days of treatment per week for three hours at a time.

One thing that stands out to me is that Crossbridge offers treatment for all mental health issues including psychiatric disorders and substance use disorders.

Former patients of Crossbridge say that they felt rushed through group therapy sessions. They also mentioned they were given the wrong types of medications and did not feel the staff was nice. Other former clients mentioned that they had efficient treatment, but the place wasnā€™t the best.

Latest Reviews

Reggie Rich
1 month ago on Google
1
Hold Patients to long for nothing not really helpful for the patient Most of the time over Medicating them to cause other problems or issues waste of time and insurance money Bad Beding For patients bunk bed for Grown up but change the insurance like there very good you can t sleep in no Dam Bunk beds need Medical Beds better medicine Advisors
Lou Alexander smith
1 month ago on Google
1
This place sucks I been there 4 times and the adult side they don't care about u all they want u too do is just sit there and shut up and not fight them the staff will give you a shot if you are just laughing or walking in the hallway and when u ask the staff there for something they will slam the door in your face when u are trying too talk to them or they will tell you too go somewhere else and then when u are asking for meds they will be rude and not give you the meds you need so this place get your kids and adults out of there its not a good place too be in and plus that's not all they are so rude when they come too ask you what u want for dinner u can pick but they will just circle what ever they want you too eat and they say they will talk too you if u need some one too talk too but the truth is no they will not they will tell u too go too the day room so eny one please don't get them too send them too here
Darnetta O'Bryant
1 month ago on Google
1
Let me start by saying this thank you to the doctors that help me and gave me all the information that I needed in medication that I need to be better. I really appreciate it now. Let s talk about my experience. The nurse is super horrible. I honestly honestly feel like they need to go back to school And I had a treat patient. This is so rude to the patients they disrespectful. They don t wanna even answer questions to the patient. They wanna watch TV and sit on their phones and gossip about the patients. Yeah we hear everything you guys gossip about the patients make them feel more less than a person With the last two days I was there. I was asking question if they slammed the door my face, they lied about me not able to talk to my therapist. Every time I ask my therapist, don t let her know and never let her know and I was told by my therapist they never got her now , my last day was passing medication and every time I put my hand in the window they cross somebody else s name medication after the medication. I still have not got my medication so I will be looking into this and follow a huge complaint about this place with everybody don t have nowhere to go there or they just down and out, but I think they they kind of messed up this time with me .

Location

Accepted Insurance

Crossbridge Behavioral Health works with several private insurance providers and also accepts private payments when possible, Please contact to verify your specific insurance provider.

Call now to check and verify your insurance

800-985-8516
Question iconWho Answers?

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
inpatient iconInpatient
Inpatient rehab is designed primarily for clients exiting detox, people in early recovery, and those at an elevated risk of relapse. Participants reside at the rehab facility until they complete their treatment program. This allows them to focus solely on their recovery, away from outside distractions, stressors, and addiction triggers. Inpatient drug rehab typically involves extensive addiction counseling, recovery-focused life skills training, and complementary therapies.
intensive-outpatient iconIntensive Outpatient
Intensive Outpatient Programs (IOP) are for those who want or need a very structured treatment program but who also wish to live at home and continue with certain responsibilities (such as work or school). IOP substance abuse treatment programs vary in duration and intensity, and certain outpatient rehab centers will offer individualized treatment programs.
partial-hospitalization iconPartial Hospitalization Program
A partial hospitalization program (PHP) is a short-term form of intensive rehab, usually for those with acute symptoms that are hard to manage but donā€™t require 24-hour care. PHPs have structured programming (i.e. individual and/or group therapy), and usually meet 3-5 days a week for around 6 hours (i.e. 9am-3m). Some PHPs are residential (patients sleep on site) and some are not, so patients sleep at home. PHPs can last from 1-6 months, and some offer transportation and meals.
medically-assisted-detox iconMedically Assisted Detox
Medically assisted detox is often the first step of addiction treatment. At the medical detox level of care, you are weaning your body off drugs and/or alcohol under the care of licensed medical professionals who constantly monitor your health and treat any potential withdrawal symptoms, sometimes with the aid of medication (like Suboxone or Vivitrol).

Treatments

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
program-for-men thumbnail image
Program For Men
Men face specific challenges and concerns when seeking addiction treatment. Gender-specific recovery programs help them tackle these issues head-on in an environment that's focused, targeted, and distraction-free. It also gives them the opportunity to connect with and learn from other men who have been through a similar journey and can offer support for the next step.
program-for-women thumbnail image
Program For Women
Rehabs for women provide a safe, nurturing space for female clients to heal. These treatment programs consider the specific obstacles that women can face during recovery and place a special emphasis on mental, social, physical, and reproductive health. They explore how each woman's experience has shaped the trajectory of their substance use, addressing issues such as sexual abuse and past trauma.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
child-program thumbnail image
Child Program
The providers who specialize in the children's rehab space understand the specialized needs that this population faces. School-based and social services such as tutoring and family counseling are often central to treatment. Child programs may also address the needs of youth experiencing substance abuse in the home, including a parent's or sibling's addiction.
seniors-program thumbnail image
Seniors Program
Nearly one million adults age 65 and older live with a substance use disorder. Treatment providers who specialize in senior care understand the social, psychological, and physical effects of aging and how they relate to recovery. They can help clients address particular challenges and risks they may face as they get older such as overdosing and medication interactions and dependencies.
hearing-impaired-program thumbnail image
Hearing Impaired Program
A sensory disability, such as hearing impairment, can compound the challenges of addiction recovery. Drug rehabs that are specially designed to accommodate the needs of persons with hearing impairments will include special accessibility features and accommodations to make treatment as comfortable and effective as possible. This may include access to American Sign Language interpreters.
hiv-aids-program thumbnail image
HIV/AIDS Program
HIV/AIDS programs support disease prevention and management in high-risk individuals in recovery. Individuals who engage in intravenous drug use and other addictive behaviors are at a higher risk of becoming infected with HIV. Rehab centers that specialize in treating this population typically have a high number of nurses, physicians, and psychiatrists on staff who can make sure both their medical and mental health needs are met.
lgbtq-program thumbnail image
LGBTQ Program
Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.
military-program thumbnail image
Military Program
Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).

Clinical Services

The goal of cognitive behavioral therapy in Alabama is to lessen the symptoms of certain mental health conditions, including substance abuse and co occurring mental health disorders. It is known as one of the most effective means of treatment for these conditions.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Life skills are an essential part of addiction recovery. These skills help you succeed in day to day life and live independently. They fall into three main categories: interpersonal skills, thinking skills, and self awareness. Treatment involves developing these skills for a successful recovery.

Recreational therapy in Alabama integrates sports, art, and outdoor adventures into drug and alcohol addiction treatment. This promotes physical, mental, and emotional health alongside improving social skills, offering a holistic approach to sobriety. Recreational therapy can help you rebuild your life within a supportive and engaging environment.

Contact Information

Phone icon (334) 286-3116
Building icon

4385 Narrow Lane Road
Montgomery, AL 36116

Fact checked and written by:
Kelly Junco, CPC, CPRC, BA, BS
Edited by:
Anna Spooner

Reviews of Crossbridge Behavioral Health

2.05/5 (57 reviews)
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Reviews

1

Baptist threw me in this place for 48 hours for swearing at a doctor. Equivalent to a jail except you get treated better in jail probably.

Reviewed on 7/28/2019
1

The people who claim to be professionals here have no clue how to treat addictions. This place is equivalent to a jail but at least in jail you get treated better. These idiots put my 71 year old mother in a wing with some 20 and 30 year old thugs! If you can don't let your ... Read More

Reviewed on 4/2/2019
1.5

The doctor never even tried to get to know me or listen to my story. So I don't even know what he used to diagnose me and create a treatment plan. Totally irresponsible, I can't believe they receive money for only doing this.

Reviewed on 2/28/2019
Overall Experience
Date Submitted
Reviewer

Google Reviews

2.1 (54 reviews)
Reggie Rich
1 month ago
1

Hold Patients to long for nothing not really helpful for the patient Most of the time over Medicating them to cause other problems or issues waste of time and insurance money Bad Beding For patients bunk bed for Grown up but change the insurance like there very good you can t sleep in no Dam Bunk beds need Medical Beds better medicine Advisors

Lou Alexander smith
1 month ago
1

This place sucks I been there 4 times and the adult side they don't care about u all they want u too do is just sit there and shut up and not fight them the staff will give you a shot if you are just laughing or walking in the hallway and when u ask the staff there for something they will slam the door in your face when u are trying too talk to them or they will tell you too go somewhere else and then when u are asking for meds they will be rude and not give you the meds you need so this place get your kids and adults out of there its not a good place too be in and plus that's not all they are so rude when they come too ask you what u want for dinner u can pick but they will just circle what ever they want you too eat and they say they will talk too you if u need some one too talk too but the truth is no they will not they will tell u too go too the day room so eny one please don't get them too send them too here

Darnetta O'Bryant
1 month ago
1

Let me start by saying this thank you to the doctors that help me and gave me all the information that I needed in medication that I need to be better. I really appreciate it now. Let s talk about my experience. The nurse is super horrible. I honestly honestly feel like they need to go back to school And I had a treat patient. This is so rude to the patients they disrespectful. They don t wanna even answer questions to the patient. They wanna watch TV and sit on their phones and gossip about the patients. Yeah we hear everything you guys gossip about the patients make them feel more less than a person With the last two days I was there. I was asking question if they slammed the door my face, they lied about me not able to talk to my therapist. Every time I ask my therapist, don t let her know and never let her know and I was told by my therapist they never got her now , my last day was passing medication and every time I put my hand in the window they cross somebody else s name medication after the medication. I still have not got my medication so I will be looking into this and follow a huge complaint about this place with everybody don t have nowhere to go there or they just down and out, but I think they they kind of messed up this time with me .

Joey Sumpter
1 month ago
1

i was there for almost 3 weeks in 2022. the only nurse who was good was raven and the others were terrible, mind you this was the teen or kid unit. they would sit on their phones and we watched TV all day. the doctor upped my meds without even seeing me and took me off of some then diagnosed me without even talking to me. for it being a mental health hospital there was no help. you colored and sang karaoke and if you didn't, you'd get an extra day for not participating. the facility was dirty and nasty. wouldn't go back

Charles Elliott
1 month ago
1

They lied to us and told us they were a voluntary clinic and kept my partner locked away for 5 days.Their Nurse Techs were really nice, but several of the nurses were cruel and short tempered.The security is abysmal, after admitting a patient from County lock up they left him unsupervised and he nearly attacked my partner as well as other patients.Nurses and doctors never communicate it took 3 days to get them to bring up shoes and prescription medication up to a patient. This facility is clean in appearance but is sketchy, dishonest, and incompetent.DO NOT GO HERE, for your sake and that of your loved ones.

Isabella Castillo
1 month ago
5

The staff is super nice.

John Berryhill
3 months ago
1

Copy Cat
4 months ago
5

Every one was VERY nice and Very Helpful If you go in, apply yourself and really take notes and listen in the groups you will gain a lot. This place is not bad at all it s what you make of it. All the Staff were extremely nice good people.Dr Gibson is a great doctor.

Malorie Jackson
4 months ago
1

DO NOT SEND YOUR LOVED ONE HERE OR DO NOT GO HERE IF YOU ARE SEEKING REAL HELP. If I could give this place 0 stars, I would. The nurses and technicians joke and make fun of the patients. I ve seen some record the patients on their phones. I was bullying by the nurses and called vulgar names. The doctor who is there is only available via FaceTime & isn t interactive at all- very zoned out and didn t even make eye contact. I spoke with him for maximum 2 minutes and he wanted to put me on all kinds of medications. How is a doctor going to get an accurate diagnosis from 2 minutes of conversation through an IPAD?! There is no outside time or any counseling. Definitely no one on one therapy. Group was a lady coming in with a TV and having people guess emojis or playing songs on YouTube. This is a sad excuse of a place for mental health. Folks who come here thinking they re going to get help but end up getting treated like animals with no basic human rights. If you try to advocate for yourself you end up staying longer and they push more medications. DO NOT GO HERE.

Justin S
4 months ago
1

Nurses were a joke. Only there for a paycheck with NO oversight. Dr video called once a week and wasn't any help cause the nurses didn't tell him anything. A sad excuse of how it was 20 years ago

UnbiasedReport
5 months ago
1

This place is shady and the thought of it is scary because many people that we're in here were very suspiciously rude and very unkind. Ninety percent of the staff acted as if you were to be hated instead of loved. The nicest people were at the front desk and the first floor staff. It was unorganized. They rushed through group sessions. The doctor was not present and doing telehealth. He was in a hurry and never spent quality time with the patients.

Tammy
6 months ago
1

I had to be rushed to emergency room 2x after visiting this facility. I was given wrong medication which cause me to fall and hit my head! I was then giving a medication that cause me to have a seizure. I have had 3 seizures since then and was placed on seizure medication. Keep in mind I have never had a seizure ! I was also severely bitten by bed bugs as I was placed in a room that was scheduled to be treated. I have contacted Alabama Board of Doctors and reached out to several different lawyers and they all said they couldn t help me because it was a psychiatric hospital. If anyone has any similar stories please reach out to me. I will be contacting different agencies to get my story out there. I am not a violent person and should not be treated like a dog when seeking professional help. No person should be allowed to treat someone with a mental illness inhumane and get away with it ! As of now, I m dealing with a severe spell of depression. Although I need help and will like some therapy I will probably blow my brains out before I go back or ever trust a psychiatric hospital in Montgomery, Al

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