Detox
I'm not sure about all the areas at this hospital, but the ER is the worst. You have to wait forever to be attended, it doesn't matter how much pain you are in, they don't care enough. Whatever you do, do not bring your loved ones here.
About Banner Del E. Webb Medical Center
Banner Del E. Webb Medical Center is dedicated to a high-tech, high-touch philosophy of care that has kept them as a top healthcare choice in the Northwest Valley for more than 20 years. Banner Del E. Webb Medical Center is located in Sun City West, Arizona.
Banner Health is dedicated to making health care easier by strengthening their patient care. Banner Health is one of the largest, nonprofit health care systems in the country.
Banner Del E. Webb Medical Center opened its doors in 1988 and has been growing ever since to meet the health care needs of the communities in the northwest area of metropolitan Phoenix. The nonprofit acute care hospital has 404 licensed beds and is currently the eighth largest hospital in the Valley.
Latest Reviews
Worst experience at a hospital I have ever had11/15 I came into the hospital after being sick for a few days. I was seen right away. I was having trouble breathing, extreme stabbing pains in my neck, shoulder, and flank area. The CT Scan said pneumonia in my right lung. I was treated with care, compassion, and spoken to with kindness and patience. The service was efficient. My pain was taken care of immediately, and the PA and nurses visited several times. For the next few days I followed my medication schedule to the exact prescriptions/directions.11/19 4:15 AM drove myself to the ER with extreme stabbing pains in my right lung/chest area. It was so painful I was crying. In fact, the worst pain I ever felt before. I was taken back immediately. I described my symptoms, was clearly struggling in pain, expressed my pain at a level 9 - that it felt like I was being stabbed over and over again through my chest every time I tried to breathe.It took at least a half hour for a PA to see me. They took chest x-rays. I begged for something to help me because I have never been in this amount of pain before. I asked a nurse in the hall for an update and to please help me because of this pain. I overheard her and a male nurse talking about how they thought I might be under the influence of something and were waiting for my bloodwork to come back. I HAVE NEVER BEEN UNDER THE INFLUENCE OF DRUGS IN MY LIFE that were not prescribed to me - and it was extremely unprofessional for them to have that conversation where I could hear. I cried and cried. Finally the PA came and saw me. I described exactly the same symptoms again, that I was in their ER Friday and diagnosed with pneumonia, and that I had been in pain for several hours now. They tried to give me Diazepam and I had to tell them that I can't take that because it has an adverse affect.They then finally got a hold of the PA again. I cannot express to you, again, how much pain I was in. I was given a shot of morphine/zofran. Although it had helped on Friday, I was not receiving relief. After about 20 minutes I called the nurse and let them know this had not changed my level of pain and I needed more help. I waited. Then I had to go to the bathroom and when I got back another nurse told me I should probably not get up again because that causes the pain to be worse. There is nothing that could have made that worse. I waited still. I used the call button at some point to go to the bathroom again. I waited about ten minutes and no one came - I urinated myself because I could not hold it and was told I couldn't leave my bed. I used the call button again and told a nurse that if someone would not help manage my pain, I would be getting up and leaving for another hospital. That I have never had to advocate for myself, but I would be doing that since I did not feel I was receiving neither pain management or compassionate care.The PA finally responded to the nurse again and I was given a shot of Ativan and Toradol. That brought my level of pain to a 5/6. Soon after that the PA and nurse came to see me and said the X-rays were showing my pneumonia was not getting worse and that it showed I had pleurisy. She said the pain can be really bad and described the EXACT symptoms I had been crying about for hours. I felt unheard, disrespected, infuriated and humiliated.11/21 I followed up with my PCP because I was still not feeling better, and still in pain. He was both SHOCKED and APPALLED that the hospital had not given me a steroid after TWO visits to the hospital and pleurisy. By Friday morning after my second round of steroids my pain was significantly decreased.I am disappointed, and feel my lack of care from the nurses and PA I saw on that second visit was undeniably unprofessional and negligent. I cried in pain for hours and received no care.****UPDATE IN RESPONSE TO REPLY: I already completed the survey before I posted.
Response from the owner1 month ago
Please complete this secure form so that we can learn more and connect you with the appropriate team members: https://www.bannerhealth.com/feedback.
The operator i called was very disrespectful; however, the nurse, Matt, my brother had was SUPER nice.
Response from the owner4 weeks ago
Thank you for the positive review. We noticed you also mentioned some concerns. Our aim is to always provide a quality experience for our customers. Please complete the secure form at https://www.bannerhealth.com/feedback so we can share it with the appropriate customer care team. We value your input.
My husband was recently in your hospital. During his 4 days there (5th floor, D tower) on two days his nurse was a woman named Kyle. She was by far the most attentive, caring, compassionate, personable nurse either of us has ever had the pleasure to be treated by. She totally went above and beyond her required job to make sure he was as comfortable as possible. Thank you, Kyle!
Response from the owner3 weeks ago
We appreciate your kind words about our team members. It's great to hear they made a positive impact. 
Rehab Score
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8.4 / 10
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Accepted Insurance
Banner University Health Plans
AHCCCS
Other Forms of Payment
Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.
Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.
Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.
Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.
Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.
Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.
Addiction Treatments
Levels of Care
Outpatient Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
Medically Assisted Detox Drug and alcohol addiction often takes a heavy toll on one's body. Over time, a physical dependence can develop, meaning the body physiologically needs the substance to function. Detox is the process of removing drugs and/or alcohol from the body, a process that can be lethal if mismanaged. Medical detox is done by licensed medical professionals who monitor vital signs and keep you safe, healthy, and as comfortable as possible as you go through detox and withdrawal.
Intensive Outpatient Intensive Outpatient Programs (IOP) are for those who want or need a very structured treatment program but who also wish to live at home and continue with certain responsibilities (such as work or school). IOP substance abuse treatment programs vary in duration and intensity, and certain outpatient rehab centers will offer individualized treatment programs.
Inpatient Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.
24-Hour Clinical Care At certain points in the recovery process, it's important to have support available 24/7. 24-hour clinical care offers a safe environment in which to recover from drug or alcohol addiction in peace, knowing medical detox and other treatment will happen with professionals on hand.
Aftercare Support Completing a drug or alcohol rehab program shouldn't spell the end of substance abuse treatment. Aftercare involves making a sustainable plan for recovery, including ongoing support. This can include sober living arrangements like halfway houses, career counseling, and setting a patient up with community programs like Alcoholics Anonymous (AA) or Narcotics Anonymous (NA).
Treatments
The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.
Drug rehab in Arizona is the process of treating individuals who are dependent on a particular addictive drug. Because addiction is complex, this treatment typically includes a variety of interventions that address the many physical and emotional issues involved.
Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.
A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.
Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.
Programs
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
LGBTQ Program
Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.
Military Program
Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).
Clinical Services
Animal therapy (aka pet therapy or animal-assisted therapy) can be very healing, as it allows patients to bond with animals, who give unconditional love. This is particularly useful for those who suffered trauma by the hands of people, who may be able to trust and form closer attachments to animals than humans at certain stages of rehabilitation.
Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.
Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.
Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.
Eating disorders include anorexia, bulimia, binge eating, and dysfunctional eating patterns. Many psychologists and other mental health professionals consider eating disorders to be food addictions, meaning food is being used in an addictive way (similar to drug or alcohol addiction). Certain substance abuse treatment programs will have treatment for eating disorders as one of the services offered. An eating disorder may also present as a co-occuring disorder or dual diagnosis alongside drug and alcohol addiction.
ECT is a form of treatment in which controlled electric currents are passed through the brain, sometimes causing short seizures. Treatments are done under general anesthesia. ECT appears to change brain chemistry for the better, and has been shown to provide fast and sometimes dramatic improvements in severe mental health conditions that can exist alongside addiction, including depression, bipolar disorder, psychosis, and suicidality. ECT is also often used by those who prefer it to taking medication.
Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.
Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.
In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.
Motivational Interviewing (MI) is a clinical approach to helping people with substance abuse issues and other conditions shift behavior in positive ways. It is more goal-oriented than traditional psychotherapy, as MI counselors directly attempt to get clients to consider making behavioral change (rather than wait for them to come to conclusions themselves). Its primary purpose is to resolve ambivalence and help clients become able to make healthy choices freely.
Nicotine Replacement Therapy (NRT) is a way of getting nicotine into the bloodstream without smoking. It uses products that supply low doses of nicotine to help people stop smoking. The goal of therapy is to cut down on cravings for nicotine and ease the symptoms of nicotine withdrawal.
Recreational therapy (aka therapeutic recreation) uses creative and fun activities to help with addiction recovery. Recreational therapists lead patients in entertaining and engaging activities like sports or games; art (drawing, painting, sculpture); drama, music, and dance; and/or community outings (field trips) to improve patients' physical, social, and emotional well-being.
Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.
Amenities
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Residential Setting -
Private Rooms -
Wifi
Accreditations
The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.
Joint Commission Accreditation: Yes
Accreditation Number: 4874
The Substance Abuse and Mental Health Services Administration (SAMHSA) is a branch of the U.S. Department of Health and Human Services. Established in 1992 by congress, SAMHSA's mission is to reduce the impact of substance abuse and mental illness on American's communities.
SAMHSA Listed: Yes
State Licenses are permits issued by government agencies that allow rehab organizations to conduct business legally within a certain geographical area. Typically, the kind of program a rehab facility offers, along with its physical location, determines which licenses are required to operate legally.
State License: Arizona
License Number: CSLG6378
Contact Information
(623) 524-4000 
14502 West Meeker Boulevard
4th Floor
Sun City West, AZ 85375
Get Help Now - 602-428-2921
Who Answers?
Who Answers?
