Charlie Norwood VA Medical Center – Uptown Division

1 Freedom Way Augusta, GA 30904
InpatientOutpatient
Augusta VA - Charlie Norwood Medical Center GA 30904

About Charlie Norwood VA Medical Center – Uptown Division

Augusta VA Medical Center-Uptown, located in Augusta, Georgia, is an addiction and mental health treatment center that offers drug rehab services to patients suffering from alcoholism, drug addiction, and related dual diagnosis conditions. They offer 24/7 inpatient and outpatient care, and have special treatment options for LGBTQ+ veterans.

Their inpatient program gives veterans round the clock care and a variety of treatments to help them overcome their addictions, such as individual therapy and group counseling.

Their outpatient program is for those with less severe cases of addiction who are seeking a variety of treatment options throughout the day. These services include individual therapy and group counseling.

Augusta VA Medical Center-Uptown may accept most commercial insurances, including Aetna, BlueCross BlueShield, Humana, United Healthcare and others. Contact your provider to check coverage because out of network benefits may vary.

Facility Overview

Calendar icon 285
Avg Length of Stay in Days

Latest Reviews

Jeffrey Bahls
1 week ago on Google
4
In general this has been a good VA. It is clean. Parking is in short supply but the have valet. Many times i come early and they will get me in. I can't really comment on pharmacy because I get my meds mailed but I remember it does take awhile. 2 things that need work. Because I live far away I often get community care which is quite a hassle. Twice I have been sent to collections because of issues. In fact I'm going through that right now and told them just cancel community care and send me to the VA. 2nd issue, I use secure messaging 95% of time because of these issues and they don't seem to get completely read or they only answer 1/2 the question or comment. One additional comment, I had a racism issue against me, the first time I just thought the lady had a bad day and let it slide, the 2nd time she was rude and short with me and she did the same to a Korean war vet. This time I reported her. She got a reprimand and moved. This was several weeks apart. The best VAs I have been to are Fargo ND and Topeka KS. The worst would be Macon, Decatur and Miami.
John Castle
3 weeks ago on Google
1
Podiatry has the worst desk staff. That fake smile on an alright face. Condescending and never answers the phone. Terrible service and constantly talks about patients in front of other patients. They sit around and make plans for lunch and don t care about the patients. Try to use another clinic if you are having foot problems or at least don t deal with the blonde girl at the desk.
Sue Matos
3 weeks ago on Google
4
Every place is a long walk. Elevators were limited.
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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8 / 10

Location

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
inpatient iconInpatient
Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.
aftercare iconAftercare Support
Aftercare, which is sometimes referred to as continuing care or relapse prevention, is a type of structured care meant to help you continue with the progress you've made after completing an addiction treatment program. Most of the time, you'll continue receiving support after a treatment program by partnering with their case managers and staff to identify and access the resources you need to remain sober.
partial-hospitalization iconPartial Hospitalization Program
A partial hospitalization program (PHP) is a short-term form of intensive rehab, usually for those with acute symptoms that are hard to manage but don’t require 24-hour care. PHPs have structured programming (i.e. individual and/or group therapy), and usually meet 3-5 days a week for around 6 hours (i.e. 9am-3m). Some PHPs are residential (patients sleep on site) and some are not, so patients sleep at home. PHPs can last from 1-6 months, and some offer transportation and meals.

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

A quality drug rehab in Georgia can help you overcome addiction. This environment is designed to help you address the complex issues contributing to drug dependence. The goal of treatment is to give you the tools you need to make a full recovery.

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

By incorporating recreational therapy into an addiction treatment program in Georgia, you learn to discover new interests and develop health and healthy coping mechanisms. Activities could include painting, group sports, or yoga. These encourage social interaction and support your physical fitness, which are vital factors in a successful recovery journey.

Amenities

  • car iconPrivate Transportation
  • home-setting iconResidential Setting
  • private-room iconPrivate Rooms

Staff & Accreditations

Staff

Robin E Jackson, PhD

Medical Center Director

Oscar G. Rodriguez

Deputy Executive Director

Kimberly Booker

Associate Director

Karin Cooke

Associate Director for Patient Care Services

Lennox A. Wildman Sr, BS, MAEd

Assistant Medical Center Director

Accreditations

The Substance Abuse and Mental Health Services Administration (SAMHSA) is a branch of the U.S. Department of Health and Human Services. Established in 1992 by congress, SAMHSA's mission is to reduce the impact of substance abuse and mental illness on American's communities.

SAMHSA Listed: Yes

The Commission on Accreditation of Rehabilitation Facilities (CARF) is a non-profit organization that specifically accredits rehab organizations. Founded in 1966, CARF's, mission is to help service providers like rehab facilities maintain high standards of care.

CARF Accreditation: Yes
Accreditation Number: 244549

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes
Accreditation Number: 2391

Contact Information

Phone icon (706) 733-0188
Building icon

1 Freedom Way
Augusta, GA 30904

Fact checked and written by:
Benjamin Cardenas
Edited by:
Courtney Myers, MS

Reviews of Charlie Norwood VA Medical Center – Uptown Division

3/5 (207 reviews)
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Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

Jeffrey Bahls
1 week ago
4

In general this has been a good VA. It is clean. Parking is in short supply but the have valet. Many times i come early and they will get me in. I can't really comment on pharmacy because I get my meds mailed but I remember it does take awhile. 2 things that need work. Because I live far away I often get community care which is quite a hassle. Twice I have been sent to collections because of issues. In fact I'm going through that right now and told them just cancel community care and send me to the VA. 2nd issue, I use secure messaging 95% of time because of these issues and they don't seem to get completely read or they only answer 1/2 the question or comment. One additional comment, I had a racism issue against me, the first time I just thought the lady had a bad day and let it slide, the 2nd time she was rude and short with me and she did the same to a Korean war vet. This time I reported her. She got a reprimand and moved. This was several weeks apart. The best VAs I have been to are Fargo ND and Topeka KS. The worst would be Macon, Decatur and Miami.

John Castle
3 weeks ago
1

Podiatry has the worst desk staff. That fake smile on an alright face. Condescending and never answers the phone. Terrible service and constantly talks about patients in front of other patients. They sit around and make plans for lunch and don t care about the patients. Try to use another clinic if you are having foot problems or at least don t deal with the blonde girl at the desk.

Sue Matos
3 weeks ago
4

Every place is a long walk. Elevators were limited.

Brendan Crawford
1 month ago
5

I've had nothing but a great experience here. Compared to my old VA (League City, TX F that place) the service is exceptional. Everyone here is helpful and acknowledges my needs.Addressing some of these reviews. Dont expect to be treated like you're some monarch, because that's not what these people are here for. If you want that treatment visit your local Applebee's..

Rachel Bartasavich
1 month ago
1

If you re a veteran that has the ability NOT to be seen here then I wouldn t. They are a revolving door of doctors who could not care less about veterans and their issues. It is no big deal to them to let someone wait for 4 months to see a surgeon or 3 months to see pain management or up to 6 for physical therapy. They say they will refer you out, but those phone calls never come. Try to contact your doctor, and it s a 72 hour response time, and they use every bit of it for a one line response without checking your records. They don t care about vets. So if you go, good luck and Godspeed.

Tiffani
1 month ago
4

Primary care doctor and staff are decent. Ms Shan schedules my appointments in a timely matter .

Wendy H
2 months ago
1

Do yourself a favor and find a reputable doctor and ER, it could save your life! These ppl will not treat you or your family with respect or quality healthcare. They cancel appointments and dont notify you. 75% of the staff doesnt wanna be there. Everything is outdated and dirty. Numerous times I left that hospital with no help and took my father in law to the local hospital for actual treatment. Once he couldnt breathe, they sent him home with an inhaler , Next day I take him to the local ER , he had an emergency procedure to have tons of fluid removed from his lungs!

Shaneika Mahoney
2 months ago
1

0

Rae
2 months ago
4

Helpful

Darrell Blankenberger
2 months ago
1

I understand there was a Hurricane. I know water maybe shut off. How does that make it ok and not criminal for a hospital to not have running water and working bathrooms. The place is home to atleast dozens of elderly vets. They can't take care of themselves and aren't being transferred to someplace that can take care of them. They are being fed by a kitchen with no running water. Hand washing? When the 80 year old dies of a food born illness it will be no big deal. I don't know if there is anything in the works but for today, the vets and employees are being screwed and set up for failure. Please put someone with a working brain in charge so there can be a plan before the disaster happens next time.

Angie Bryan
3 months ago
5

Charlene Juhasz
3 months ago
1

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