I wish I could give negative stars. This place is horrible, the staff at the reception are awful, they always talk to you with a rude attitude, they are disrespectful and make you feel like you are bothering with your needs. They are the most inattentive people.
About Auburn Community Hospital – Behavioral Health Services
Specialty rehab programs at Auburn Community Hospital – Behavioral Health Services include tailored care focusing on women's specific needs and experiences, gender-specific addiction treatment addressing unique challenges faced by men, and inclusive treatment respecting diverse sexual orientations and gender identities.
Latest Reviews
I am giving two stars because there are people that do a good job at this both hospital. I feel that I should speak out about what happened to me . I was taken to the emergency room for my knees and I had to have an ambulance ride. While sitting in the hospital in emergency room, I was explaining to one of the attendance what was up with my knees. He was helpful I know I was in pain and got me some medication. I knew something else was wrong at this point so did he. Then they went and got a knee brace for my knee all the while paying all the attention to a man with an ingrown toenail with two doctors in the hallway. They put this incredibly long velcro and walked me walk me to my embarrassment through the waiting room area and tossed me out the door. I was talking with this little older thin nurse and said I know there was something more than that wrong with me. She immediately said no it's just that. I asked are you going to throw me out just like that there's something wrong with me she goes just like that you're leaving and you're leaving right now. Well now here I sit upset about the loss of nerve function in my fingers and feet that is beginning on me at this point I had to sum it up strength to walk out with the walker. I went home and fell again two days later. They stabilized me at Auburn memorial and quickly dispatched me to Upstate Medical Syracuse to get rid of me as soon as possible. I don't want to think that this is the case but I do believe that there was inadequate handling of me when I insisted that there was something else wrong with me I was made to feel I was faulty and wrong. I am not a lawyer but I believe this could be malpractice. They badgered me with questions over such as do you drink do you do drugs? I do not. Finally I just said yes to get them to stop. So they can have their little moment of being right, whatever!! I trust my doctor now that I'm a year and a half behind schedule for my operations. At least I can take care of my knees. I always have to be reminded that I'm going to have the nerve damage in my fingers and my feet and possibly my back quite probably for the rest of my life. Right now I am using a wheelchair 75% of the time because of the pain I am in. I'd like to thank that vicious, mean, arrogant and deceitful person who insisted that there was nothing wrong with me for my present condition. Her hand prints were on my muscle from the bruising of how hard she handled me to throw me out through the emergency exit embarrassing me in front of everyone. I should have sued then. My current doctors is Dr.Alexander and I trust him implicitly. I'm hoping I have minimal exposure to this individual for the rest of my life, she was just a disgusting mean person. I did have double pneumonia about 8 years ago maybe 9. I had great doctors I ran into one when they were giving me tests he said I can make a hole into your lungs and drain most of this out. I said do it now without even thinking about it 105 fever and septic. He was a guardian angel thank you. I don't know your name but thank you a million times you saved my life. After spinal fusion didn't take I had to go back to upstate where my Russian doctor an orthopedic specialist described what procedure he would do on me if I gave him the okay to do so. I didn't have much choice I was completely paralyzed by this point I couldn't get up, sit down, drink or eat, be able to go to the bathroom as I digressed even further from the first surgery. The Russian doctor said you come out as good as you go in it's a win second time around was a lamectomy it worked but I still have nerve damage in my fingers and feet swelling and they hurt all the time. I just think this doctor was fantastic. It's been over a year and a half now and I'm going to get knee surgery for both knees and possibly back surgery. Namaste to both doctors.the doctor that helped in Auburn and Upstate in Syracuse. stevecrownthedjking@gmail.com
Great hospital
If you need to go to the hospital, you're better off going to Upstate or St Joseph's instead. Yesterday, I had to go there, and the service was slow! It took 4 hours for my husband to be taken care of (I went as a support person). And then once we were in the patient room, not only did waiting take another 3-4 hours, there were no comfortable chairs. I sat on a stool and by the end, I was sore and achy. I will say the staff at least did try to be cordial.
Response from the owner2 weeks ago
We are so sorry to hear about your experience. We would be more than happy to discuss your situation further as we are always trying to improve our patient care. Please contact our Patient Advocacy Services department at (315) 255-7166 if you d like to discuss your concerns. 
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7.4 / 10
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Other Forms of Payment
Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.
Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.
Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.
Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.
Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.
Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.
Addiction Treatments
Levels of Care
Inpatient Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.
Treatments
Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.
Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.
Programs
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
LGBTQ Program
Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
Clinical Services
Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.
Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.
Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.
Eating disorders include anorexia, bulimia, binge eating, and dysfunctional eating patterns. Many psychologists and other mental health professionals consider eating disorders to be food addictions, meaning food is being used in an addictive way (similar to drug or alcohol addiction). Certain substance abuse treatment programs will have treatment for eating disorders as one of the services offered. An eating disorder may also present as a co-occuring disorder or dual diagnosis alongside drug and alcohol addiction.
Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.
Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.
Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.
In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.
Nicotine Replacement Therapy (NRT) is a way of getting nicotine into the bloodstream without smoking. It uses products that supply low doses of nicotine to help people stop smoking. The goal of therapy is to cut down on cravings for nicotine and ease the symptoms of nicotine withdrawal.
Nutrition therapy, aka medical nutrition therapy (MNT), is a way of treating physical, emotional, and medical conditions through diet. Specific dietary plans are designed by professional nutritionists or registered dietitians, and patients follow them in order to positively affect their physical and mental health.
Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.
Contact Information
(315) 255-7011 
Lansing St 17
Auburn, NY 13021
Get Help Now - 585-708-2153
Who Answers?
Who Answers?
