Ascension – All Saints Hospital

3801 Spring St Racine, WI 53405
DetoxInpatientOutpatient
Ascension All Saints Hospital Surgical Services Spring Street Campus WI 53405

About Ascension – All Saints Hospital

Ascension All Saints Hospital’s Spring Street Campus, which is located in Racine, Wisconsin, provides 24/7 emergency healthcare to patients in need. This facility serves as an addiction treatment facility since they can provide immediate detox services but they do not provide further help with substance use disorders.

This faith based facility accepts patients regardless of their ability to pay. They accept most insurance policies but they also provide financial assistance for the economically vulnerable.

The facility also provides rehabilitation services including physical therapy, occupational therapy and speech therapy. This rehabilitation treatment is designed to help patients recover from injuries, cope with developmental disorders and support the patient’s overall physical and mental wellness.

On top of these services, the hospital also provides specialized women’s healthcare, cancer care, neurology and surgery.

This facility has mixed feedback from hundreds of former patients. Unfortunately, many of these patients leave positive feedback about the nursing staff but poor reviews regarding the care they received in the emergency room. Most of the reviews from non emergency services were positive but emergency services are always more difficult.

Latest Reviews

DAVE LEITHOLD
5 days ago on Google
1
I have never been in this facility , next thing I know I am getting a phone call from a company called AmCol regarding a bill for services I never received get your act together
Response from the owner8 hours ago
We would appreciate the opportunity to work toward a resolution. Please complete this form https://healthcare.ascension.org/feedback at your convenience and we will reach out. Thank you. -Ascension Wisconsin Community Manager
Lois Kaplan
2 weeks ago on Google
1
Have a friend in hospital. People working here are very loud and disrespectful. People are in the hospital because they re sick. It sounds like there is a party in the hallway. Workers are leaning against the wall eating. No bed side manners. Out all the nurses and aids coming in the room I think there were 3 that were respectful and the people coming to take her for test were wonderful. Have respect this is a hospital not a party place.
Response from the owner1 week ago
Thank you for the feedback. We would like to work with you directly, so could you please complete this form https://healthcare.ascension.org/feedback and we will reach out? Thank you. -Ascension Wisconsin Community Manager
angie gissell
1 month ago on Google
1
This is one of many horrible experiences when coming here for help!! The room was filthy was there for a UTI and they put me in a room that had a toilet pull out from under the sink cupboard is had feces all through the bowl. I asked about it being 8 would be needing to urinate every 4 mins or so and was blown off and told housekeeping cleans everyday so there was no need for concern!! Awesome... I could write detailed information about there disrespectful bedside manner and being they no longer have a pride line with someone who will hear you out and advocate your grievance I feel like I'm just wasting energy. This hospital no matter what name they choose to call it has been rated the worst medical facility in America for more than 30 years consecutively. Do your research it's all sad but true.
Response from the owner1 day ago
We would appreciate the opportunity to work toward a resolution. Please complete this form https://healthcare.ascension.org/feedback at your convenience and we will reach out. Thank you. -Ascension Wisconsin Community Manager
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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7.3 / 10

Location

Other Forms of Payment

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

employee-assistance iconEmployee Assistance Program

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
intensive-outpatient iconIntensive Outpatient
Intensive Outpatient Programs (IOP) are for those who want or need a very structured treatment program but who also wish to live at home and continue with certain responsibilities (such as work or school). IOP substance abuse treatment programs vary in duration and intensity, and certain outpatient rehab centers will offer individualized treatment programs.
inpatient iconInpatient
Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.
partial-hospitalization iconPartial Hospitalization Program
A partial hospitalization program (PHP) is a short-term form of intensive rehab, usually for those with acute symptoms that are hard to manage but don’t require 24-hour care. PHPs have structured programming (i.e. individual and/or group therapy), and usually meet 3-5 days a week for around 6 hours (i.e. 9am-3m). Some PHPs are residential (patients sleep on site) and some are not, so patients sleep at home. PHPs can last from 1-6 months, and some offer transportation and meals.
medically-assisted-detox iconMedically Assisted Detox
Drug and alcohol addiction often takes a heavy toll on one's body. Over time, a physical dependence can develop, meaning the body physiologically needs the substance to function. Detox is the process of removing drugs and/or alcohol from the body, a process that can be lethal if mismanaged. Medical detox is done by licensed medical professionals who monitor vital signs and keep you safe, healthy, and as comfortable as possible as you go through detox and withdrawal.
12-step icon12-Step
12-step programs are addiction recovery models based on Alcoholics Anonymous (AA). A number of substance abuse programs (including some drug and alcohol rehab centers) use the 12 steps as a basis for treatment. Beginning steps involve admitting powerlessness over the addiction and creating a spiritual basis for recovery. Middle steps including making direct amends to those who've been hurt by the addiction, and the final step is to assist others in addiction recovery in the same way. 12-Step offshoots including Narcotics Anonymous (NA), Cocaine Anonymous (CA), Dual Recovery Anonymous (DRA), Sex and Love Addicts Anonymous (SLAA) and Gamblers Anonymous (GA).
aftercare iconAftercare Support
Completing a drug or alcohol rehab program shouldn't spell the end of substance abuse treatment. Aftercare involves making a sustainable plan for recovery, including ongoing support. This can include sober living arrangements like halfway houses, career counseling, and setting a patient up with community programs like Alcoholics Anonymous (AA) or Narcotics Anonymous (NA).

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

The goal of drug rehab in Wisconsin is to address drug addiction as a complex issue that involves physical, mental, and relational aspects. During rehab, treatment focuses on each of these areas and gives you the tools you need to achieve and maintain sobriety.

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Creativity is inherently healing, and can help those in recovery express thoughts or feelings they might not otherwise be able to. Creative arts therapy can include music, poetry/writing, painting, sculpting, dance, theater, sandplay, and more. Unlike traditional art, the final product matters far less than the experience of creation and expression itself.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Life skills trainings involve all the skills a person must have in order to function successfully in the world. These include time management, career guidance, money management, and effective communication. Truly successful addiction recovery is based on the ability to not only live substance-free, but to thrive. Life skills teaches the practical necessities of functioning in society, which sets clients up for success in life, and therefore sobriety.

Motivational Interviewing (MI) is a clinical approach to helping people with substance abuse issues and other conditions shift behavior in positive ways. It is more goal-oriented than traditional psychotherapy, as MI counselors directly attempt to get clients to consider making behavioral change (rather than wait for them to come to conclusions themselves). Its primary purpose is to resolve ambivalence and help clients become able to make healthy choices freely.

Nicotine Replacement Therapy (NRT) is a way of getting nicotine into the bloodstream without smoking. It uses products that supply low doses of nicotine to help people stop smoking. The goal of therapy is to cut down on cravings for nicotine and ease the symptoms of nicotine withdrawal.

Nutrition therapy, aka medical nutrition therapy (MNT), is a way of treating physical, emotional, and medical conditions through diet. Specific dietary plans are designed by professional nutritionists or registered dietitians, and patients follow them in order to positively affect their physical and mental health.

Recreational therapy (aka therapeutic recreation) uses creative and fun activities to help with addiction recovery. Recreational therapists lead patients in entertaining and engaging activities like sports or games; art (drawing, painting, sculpture); drama, music, and dance; and/or community outings (field trips) to improve patients' physical, social, and emotional well-being.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Accreditations

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes
Accreditation Number: 7695

The Substance Abuse and Mental Health Services Administration (SAMHSA) is a branch of the U.S. Department of Health and Human Services. Established in 1992 by congress, SAMHSA's mission is to reduce the impact of substance abuse and mental illness on American's communities.

SAMHSA Listed: Yes

State Licenses are permits issued by government agencies that allow rehab organizations to conduct business legally within a certain geographical area. Typically, the kind of program a rehab facility offers, along with its physical location, determines which licenses are required to operate legally.

State License: Wisconsin
License Number: 5500141

Contact Information

Phone icon (262) 687-5300
Building icon

3801 Spring St
Racine, WI 53405

Fact checked and written by:
Jennifer Martin
Edited by:
Courtney Myers, MS

Reviews of Ascension – All Saints Hospital

2.3/5 (218 reviews)
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Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

2.3 (218 reviews)
DAVE LEITHOLD
5 days ago
1

I have never been in this facility , next thing I know I am getting a phone call from a company called AmCol regarding a bill for services I never received get your act together

Response from the owner3 days ago
We would appreciate the opportunity to work toward a resolution. Please complete this form https://healthcare.ascension.org/feedback at your convenience and we will reach out. Thank you. -Ascension Wisconsin Community Manager
Charles Hussey
1 week ago
5

Response from the owner6 days ago
Thanks for the rating, we appreciate it! Ascension's teams work hard to deliver compassionate care to our communities. -Ascension Wisconsin Community Manager
Esterlyn Durbin
2 weeks ago
5

Response from the owner2 weeks ago
Thanks so much, for your review! We are grateful to be in service of our communities with compassionate care. -Ascension Wisconsin Community Manager
Lois Kaplan
2 weeks ago
1

Have a friend in hospital. People working here are very loud and disrespectful. People are in the hospital because they re sick. It sounds like there is a party in the hallway. Workers are leaning against the wall eating. No bed side manners. Out all the nurses and aids coming in the room I think there were 3 that were respectful and the people coming to take her for test were wonderful. Have respect this is a hospital not a party place.

Response from the owner2 weeks ago
Thank you for the feedback. We would like to work with you directly, so could you please complete this form https://healthcare.ascension.org/feedback and we will reach out? Thank you. -Ascension Wisconsin Community Manager
Ososavagedtrain Ososavagedtrain
1 month ago
1

Response from the owner1 month ago
Thank you for taking the time to review us. Please complete this form https://healthcare.ascension.org/feedback and we will reach out. We appreciate your time and hope to hear from you. -Ascension Wisconsin Community Manager
angie gissell
1 month ago
1

This is one of many horrible experiences when coming here for help!! The room was filthy was there for a UTI and they put me in a room that had a toilet pull out from under the sink cupboard is had feces all through the bowl. I asked about it being 8 would be needing to urinate every 4 mins or so and was blown off and told housekeeping cleans everyday so there was no need for concern!! Awesome... I could write detailed information about there disrespectful bedside manner and being they no longer have a pride line with someone who will hear you out and advocate your grievance I feel like I'm just wasting energy. This hospital no matter what name they choose to call it has been rated the worst medical facility in America for more than 30 years consecutively. Do your research it's all sad but true.

Response from the owner1 month ago
We would appreciate the opportunity to work toward a resolution. Please complete this form https://healthcare.ascension.org/feedback at your convenience and we will reach out. Thank you. -Ascension Wisconsin Community Manager
Julie Pond
1 month ago
5

Every single person that came into my room came with a smile and kind word. It made my experience so much better. When you are sick and feeling down those kinds words can make the difference between wanting to cry but laughing instead. Thank you to everyone involved in my care.

Response from the owner1 month ago
Thank you! We appreciate your positive review. We are grateful to serve our community with compassionate care. -Ascension Wisconsin Community Manager
C. Hood
2 months ago
1

I was there 5 hours the staff was basically pleasant but I shouldn't have had to wait that long to get results from a test I had done and then wait for a neurologist to tune in on Skype which seemed to take forever so I got bored tired and pissed off so I left

Response from the owner2 months ago
We would appreciate the opportunity to work toward a resolution. Please complete this form https://healthcare.ascension.org/feedback at your convenience and we will reach out. Thank you. -Ascension Wisconsin Community Manager
Elizabeth J Bourbon
3 months ago
5

I just love it here!! The people are just amazing. I came in with bleeding from a stoma. I had the most kindness man Jeremie, holding pressure on my leak for hours. I do!t understand where these people were for only two starts. Even the food is 110% better!! My nurses are incredible. Tammie was last night tonight it s Santana never met THE KINDEST AND ATTENTIVE AMAZING WOMAN in my life. I made my mind up. I want to switch hospitals and Doctors as soon as possible. Please don t be afraid to come here.

Response from the owner3 months ago
We appreciate you taking the time to leave us this feedback. Thank you. -Ascension Wisconsin Community Manager
Julie
4 months ago
1

We were told a neurologist would visit my mother after her er visit/admission to the hospital on a Sunday. We asked daily and was told that the neurologist would be coming. Finally on Tuesday afternoon staff said that neurologist was on vacation and no neurology ordered were put in. There is no honest communication between physicians,staff and families. Tests ordered butNot completed until days after. Don t come to this hospital for any care

Response from the owner4 months ago
Thank you for your review. We'd like the chance to look into the situation you have described. Could you please reach out to us at 414-647-7145 (Mon-Fri 8 am-4:30 pm). We look forward to hearing from you. -Ascension Wisconsin Community Manager
Don Veselik
4 months ago
2

ICU Dr & RN staff (today) very friendly, helpful. However, for an ICU room it's filthy, disgusting! Soiled linens STILL piled up on room floor since yesterday, floors are disgusting. Trash overflowing and no bags... I'd post pics, but not able to on this forum

Response from the owner5 months ago
Thank you for the feedback. We would like to work with you directly, so could you please complete this form https://healthcare.ascension.org/feedback and we will reach out? Thank you. -Ascension Wisconsin Community Manager
Kimberly Deady-Williams
6 months ago
2

Their ER sucks!!!

Response from the owner7 months ago
We would appreciate the opportunity to work toward a resolution. Please complete this form https://healthcare.ascension.org/feedback at your convenience and we will reach out. Thank you. -Ascension Wisconsin Community Manager
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