Appalachian Community Services – The Balsam Center

1482 Russ Avenue
Waynesville, NC 28786

About Appalachian Community Services – The Balsam Center

Appalachian Community Services – The Balsam Center, located in Waynesville, North Carolina is a private alcohol and drug rehab that offers treatment for a variety of substance abuse addictions including alcoholism, co-occurring mental health disorders, and opiate addiction. They offer supervised medical treatment to safely manage withdrawal symptoms during detoxification, residential care providing long term support for addiction recovery, as well as flexible outpatient addiction therapy allowing patients to live at home while receiving regular treatment. Additional levels of care offered include relapse prevention and 12-step therapy.

Specialty rehab programs at Appalachian Community Services – The Balsam Center include tailored care focusing on women's specific needs and experiences, gender-specific addiction treatment addressing unique challenges faced by men, and age-appropriate treatment for teens addressing adolescent-specific issues.

Appalachian Community Services – The Balsam Center has received accreditations from SAMHSA.

Latest Reviews

Sally Waters
6 months ago on Google
1
Good luck getting this place to answer their phone.
Brandy Dooley
7 months ago on Google
1
All I can say is this place is a money racking joke!
yeah right
Reviewed on 11/10/2023
1
Was led into a room and left there. There was a lady on the computer screen. Thought she was client who had been left on the screen. After a few minutes the receptionist came back in and said you have to sit in front of computer. The lady on screen came back on. Looked like she was semi reclined on her couch. Went through list of questions. Volume kept going up and down. Computer has bad echo. Was not a good first impression for any type of counseling. Whole place was noisy and you could here voices from next room.

Location

Accepted Insurance

Appalachian Community Services – The Balsam Center works with several private insurance providers and also accepts private payments when possible, Please contact to verify your specific insurance provider.

Call now to check and verify your insurance

800-985-8516
Question iconWho Answers?

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
medically-assisted-detox iconMedically Assisted Detox
Drug and alcohol addiction often takes a heavy toll on one's body. Over time, a physical dependence can develop, meaning the body physiologically needs the substance to function. Detox is the process of removing drugs and/or alcohol from the body, a process that can be lethal if mismanaged. Medical detox is done by licensed medical professionals who monitor vital signs and keep you safe, healthy, and as comfortable as possible as you go through detox and withdrawal.
inpatient iconInpatient
Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.
12-step icon12-Step
12-step programs are addiction recovery models based on Alcoholics Anonymous (AA). A number of substance abuse programs (including some drug and alcohol rehab centers) use the 12 steps as a basis for treatment. Beginning steps involve admitting powerlessness over the addiction and creating a spiritual basis for recovery. Middle steps including making direct amends to those who've been hurt by the addiction, and the final step is to assist others in addiction recovery in the same way. 12-Step offshoots including Narcotics Anonymous (NA), Cocaine Anonymous (CA), Dual Recovery Anonymous (DRA), Sex and Love Addicts Anonymous (SLAA) and Gamblers Anonymous (GA).
aftercare iconAftercare Support
Completing a drug or alcohol rehab program shouldn't spell the end of substance abuse treatment. Aftercare involves making a sustainable plan for recovery, including ongoing support. This can include sober living arrangements like halfway houses, career counseling, and setting a patient up with community programs like Alcoholics Anonymous (AA) or Narcotics Anonymous (NA).

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

There are many types of drug rehab in North Carolina. To receive treatment for addiction, you can choose from many inpatient and outpatient programs. Often, participants start with detox and work through a full continuum of care that continues with ongoing support for long-term recovery.

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Programs

teen-program thumbnail image
Teen Program
Teen programs are designed to address the unique pressures teens face, pressures that can drive them to experiment with dangerous, addictive substances. They need programs that meet them exactly where they are and give them tools for long-term recovery. Therapy can help teenagers understand and work through underlying issues so they can reclaim the life ahead of them.
adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
program-for-men thumbnail image
Program For Men
Men face specific challenges and concerns when seeking addiction treatment. Gender-specific recovery programs help them tackle these issues head-on in an environment that's focused, targeted, and distraction-free. It also gives them the opportunity to connect with and learn from other men who have been through a similar journey and can offer support for the next step.
program-for-women thumbnail image
Program For Women
Rehabs for women provide a safe, nurturing space for female clients to heal. These treatment programs consider the specific obstacles that women can face during recovery and place a special emphasis on mental, social, physical, and reproductive health. They explore how each woman's experience has shaped the trajectory of their substance use, addressing issues such as sexual abuse and past trauma.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Life skills trainings involve all the skills a person must have in order to function successfully in the world. These include time management, career guidance, money management, and effective communication. Truly successful addiction recovery is based on the ability to not only live substance-free, but to thrive. Life skills teaches the practical necessities of functioning in society, which sets clients up for success in life, and therefore sobriety.

Motivational Interviewing (MI) is a clinical approach to helping people with substance abuse issues and other conditions shift behavior in positive ways. It is more goal-oriented than traditional psychotherapy, as MI counselors directly attempt to get clients to consider making behavioral change (rather than wait for them to come to conclusions themselves). Its primary purpose is to resolve ambivalence and help clients become able to make healthy choices freely.

Rational Behavior Therapy (RBT) is a form of cognitive behavioral therapy meant to be short-term and comprehensive. It was intended to help clients become more self-sufficent and move forward without the need for expensive, ongoing therapy. It includes an emotional self-help method called “rational self-counseling,” the purpose of which is to give clients all the skills needed to handle future emotional issues by themselves, or with significantly less professional help.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Accreditations

The Substance Abuse and Mental Health Services Administration (SAMHSA) is a branch of the U.S. Department of Health and Human Services. Established in 1992 by congress, SAMHSA's mission is to reduce the impact of substance abuse and mental illness on American's communities.

SAMHSA Listed: Yes

Contact Information

Phone icon (888) 315-2880
Building icon

1482 Russ Avenue
Waynesville, NC 28786

Reviews of Appalachian Community Services – The Balsam Center

2.41/5 (14 reviews)
1
Staff
1
Amenities
1
Meals
1
Value
3
Cleanliness
5
4
4
0
3
1
2
2
1
7

Reviews

1
very disappointed

Was led into a room and left there. There was a lady on the computer screen. Thought she was client who had been left on the screen. After a few minutes the receptionist came back in and said you have to sit in front of computer. The lady on screen came back on. Looked like ... Read More

Yeah R.
Reviewed on 11/9/2023
3

This center is disorganized, you get moved from counselor to counselor because the staff constantly changes and I never got a call back to get the service, has no customer service skills the front desk talks too fast and unclearly. However, there are few therapists that real ... Read More

Reviewed on 9/18/2018
1

The staff was very rude and to check in it took over two hours just to speak to anyone. I would not recommend this place at all. The staff walk right by you and act like your not even there

Reviewed on 12/14/2017
Overall Experience
Date Submitted
Reviewer

Google Reviews

2.6 (11 reviews)
Sally Waters
6 months ago
1

Good luck getting this place to answer their phone.

Brandy Dooley
7 months ago
1

All I can say is this place is a money racking joke!

Jadon Putnam
1 year ago
1

This place is a joke. It s beyond expensive, the first time I went they asked my mom if she was actually gonna pay because we didn t have mental health coverage and we were paying cash. The first time I tried to get in the therapist that was assessing me immediately diagnosed me without having even finished the assessment. They are unorganized and will have you running in circles just to talk to someone. They lost my paperwork twice. Once I finally got in and on track for actual therapy, they decided to tell us it was going to up to 300 dollars a visit. It s a crying shame that people who need help have to deal with an organization like this. They do not care about quality, just filling their pockets. I came in person one day very upset because they told me I had an online visit but marked my paperwork as coming in person and it resulted in me being late for my appointment. They then decided it was a great time to tell me my mom had to be present because I was a minor, which they had never mentioned before, I had also been assessed before without her there so that means they didn t follow protocol at all. Unprofessional and worthless.

Jonna
2 years ago
5

I've been very happy with my experiences at this place so far, it has a very warm and inviting atmosphere and it feels like the staff actually cares. :) I'm feeling more optimistic about my mental health than I have in quite a while thanks to them, looking forward to my future appointments!

Amber Rice
3 years ago
1

Suzanne Phillips
4 years ago
2

First off, let me say my counseling experience couldn't have been better. My experience with the medical staff, however, gets 0 stars. After my initial appointment I could never get anyone to return my phone calls- no medication counseling, appointment setting, nothing. I feel their counseling services are a huge asset to the community, but I wouldn't bother with medical care. See your family Dr if you can.

G
4 years ago
1

Been trying to get in this place for a while now but the lady at the front desk likes to turn you away for stuff she can look up or you could bring back the next time she is. Very rude and kinda makes me not even wont to try to go there just knowing I will have to deal with her.

Larry Gulley
5 years ago
5

Gray Erlacher
6 years ago
5

I am grateful for the services Appalachian has provided over the past 6-7 years for my patients. Yes, they are understaffed and they are overworked, but they are also the only organization available in our area for people with mental health crises. There is a severe statewide and national problem of inadequate mental health services. Without Appalachian, our community would be in far worse shape, because there is nothing else like it available in this whole region. Despite the time it takes for some services, I believe they literally save lives.

Response from the owner6 years ago
Dear Gray, we greatly appreciate you taking the time to share your 5 star experience! Here at Appalachian Community Services, we do our very best to exceed the expectations of each individual, every day.
Marian S (Swetstuf1)
7 years ago
2

I'm used to going to an individual lcsw. They have a warmer inviting feeling. I was calm when I would go. Due to my doctor's health and having to close her business. I tried this place. I was stressed the moment I came to the door. Doctor's office atmosphere, busy. Never felt calm or warm. Very cold. Could hear persons talking next door. Too much paperwork. Not to mention double paperwork asking same questions. Counselor was fine, but I need someone every other week on a steady basis. Did get another appointment since the last two were mainly filling out paperwork. Did talk a little. After waiting for next appointment they confirmed and then called back a few hours later to change and that appointment wasn't for another 3 weeks. That would have been 4 weeks. This place was just not going to work out. It would work for someone that wouldn't mind the atmosphere. I don't want to discourage someone from getting help. Go and check it out for yourself, you may just click.

Alexis Faith
7 years ago
5

This center has been a blessing! I truly enjoy going here. It helps me every time I walk in the doors! Everyone is super friendly!

Overall Experience
Date Submitted
No reviews matching the selected filter!
Get Help Now
Question iconWho Answers?
Phone icon 800-784-1361
Left arrow iconBack

Write a review for Appalachian Community Services – The Balsam Center

Sharing your insights and experiences can help others learn more about this rehab center.

Title of Your Review
This is a required field
Your Review

Reviews comments must comply with our Review Policy Content Standards. Please do not use names (job titles / positions are acceptable) of any individual or identifying features, abusive remarks, or allegations of negligence or criminal activity.

A minimum of 200 characters and max of 2,000 characters required.
This is a required field
How would you rate the facility on the following?*
Overall Experience
Must select a star rating
Accomodations & Amenities
Must select a star rating
Meals & Nutrition
N/A
Must select a star rating
Treatment Effectiveness
Must select a star rating
Admissions Process
Must select a star rating
Staff & Friendliness
Must select a star rating
Cleanliness
Must select a star rating
Value for Cost
Must select a star rating
What is your connection to this facility?
This is a required field
Your First Name*
This is a required field
Your Last Name*
This is a required field
Your Phone Number
This is a required field
Your Email*
This is a required field
This is a required field
Spinner icon Submitting your review...
Thumbs up icon Your review was successfully submitted.

Nearby Featured Providers

McLeod Addictive Disease Center
Statesville, NC (704) 871-2992

McLeod Addictive Disease Center

McLeod Addictive Disease Center provides the appropriate level of care for p... read more.
Waynesboro Family Clinic PA
Goldsboro, NC (919) 734-6676

Waynesboro Family Clinic PA

Waynesboro Family Clinic is a comprehensive, private, community mental healt... read more.
Fayetteville VA Medical Center
Fayetteville, NC (910) 488-2120

Fayetteville VA Medical Center

Fayetteville VA Medical Center is an outpatient and inpatient rehab located ... read more.
Get Help Today Phone icon 800-823-7153
Question iconWho Answers?