Andrews Center

Tyler, Texas

2323 West Front Street
Tyler, TX 75702

(903) 597-1351

About Andrews Center

Andrews Center Behavioral Healthcare provides mental health care and addiction treatment for adolescents and adults in Tyler, Texas. They also offer integrated healthcare, forensic services, and services for kids and teens with intellectual or developmental disabilities. Their addiction treatment program includes outpatient services that work around your schedule. They’ll accept self pay, private insurance, military benefits, Medicare, and Medicaid. They won’t turn you away for an inability to pay and also offer financial assistance.

If you’re struggling with a drug or alcohol addiction, you can visit their outpatient center to attend counseling sessions. They’ll let you go on your own, with your family, or in a group of your peers. In addition to talking through your condition and identifying triggers, you’ll also learn more about the disease of addiction and how to overcome it.

One thing I like about this program is that they also offer telehealth services. If you can’t make a counseling session in person, you can arrange an online visit with your counselor. This helps you keep up with your treatment plan so you don’t fall behind in your recovery. I also like that they have a separate veterans program that focuses on the mental and behavioral health challenges that members of this community face. If you’re a vet who needs counseling, case management, or psychiatric services, they’ll connect you with the right resources.

Some people who have attended counseling here say that the staff members are friendly, competent, and professional. They also appreciate their custom approach to treatment. However, others have reported negative interactions with the providers concerning communication, behavior, and insurance coverage.

Dollar icon Payment Options

  • shield-cross iconPrivate insurance
  • self-pay iconSelf-pay options
  • financial-aid iconFinancial aid
  • sliding-scale-payment iconSliding scale payment assistance
  • medicare iconMedicare
  • medicaid iconMedicaid
  • medicare iconMedicare
  • military iconMilitary Insurance

Medical briefcase icon Levels of Care

outpatient iconOutpatient

Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

inpatient iconInpatient

aftercare iconAftercare

Rehab aftercare programs are based on a model of continuing care and the premise that recovery is a life-long process requiring ongoing client support. Many rehab aftercare services include outpatient care, but clients often continue to receive support after being discharged from formal treatment. Case managers and care teams typically collaborate with clients to design their long-term care plan, which may include peer coaching, career counseling, and 12 step program induction, among other services.

12-step icon12-Step

12 step programs promote participants' sustained sobriety through rigorous and ongoing peer coaching and personal spiritual growth. Participants routinely attend 12 step meetings, which are available multiple times per day, 365 days per year in most communities. This ensures that those in recovery have prompt access to the structure and support they need when they need it. These programs use spiritual precepts to address the root causes of addiction and encourage compassion, self-awareness, forgiveness, accountability, and acceptance.

24-hour icon24-Hour Clinical Care

24-hour clinical care in Texas provides a safe environment for medical detox. This setting is crucial to provide medical care during withdrawal. Certain withdrawal symptoms can cause life-threatening conditions, but patients in a supervised clinical setting have treatment readily available to address any symptoms before they become severe. Treatment can also be provided for co-occurring physical and mental health issues.

medically-assisted-detox iconMedically Assisted Detox

Ridding the body of harmful, addictive substances, also known as detoxification, is usually the first phase of recovery. Those going through medically assisted detox can be administered medications by a team of medical professionals who are on-site 24/7 to provide different types of therapies that help mitigate withdrawal symptoms.

User icon Programs

check iconAdolescence program

adult-program iconAdult program

men iconProgram for men

women iconProgram for women

young-adult iconYoung adult program

hearing iconHearing impaired program

children iconChildren program

elderly iconElderly program

lgbtq iconLGBTQ program

military-hat iconMilitary program

House check icon Settings & Amenities

  • home-setting iconResidential setting
  • private-room iconPrivate rooms

Heart icon Treatment

check iconDual Diagnosis

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

mental-health iconMental Health

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Hand holding medical sign icon Clinical Services

inpatient-file iconCognitive Behavioral Therapy

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

dialectical iconDialectical Behavior Therapy

Treatment that takes a dialectical behavior therapy approach focuses on four strategies. Distress tolerance will help you accept and tolerate intense emotions. Emotional regulation will teach you to manage those emotions. Mindfulness will keep you in the present moment instead of regret or worry. Interpersonal effectiveness will teach you to manage your relationships.

intervention iconGroup Therapy

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

mental-health iconIndividual Therapy

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

desert iconMotivational Interviewing

Therapy sessions that incorporate motivational interviewing focus on OARS: open questions, affirmation, reflections, and summarizing. This facilitates an exchange of information and an empowering of the client to decide for themselves what changes might need to be made in their lives.

house-medical iconTrauma Therapy

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

eye-movement iconEye Movement Desensitization and Reprocessing

Eye Movement Desensitization and Reprocessing (EMDR) is a trauma focused therapy that uses bilateral stimulation to help you integrate disturbing memories. It is an evidence based approach that's widely recognized for its effectiveness in treating trauma and symptoms of PTSD. EMDR helps reframe negative beliefs that have been associated with trauma into positive ones.

couples-therapy iconCouples Therapy

Couples therapy helps couples learn to control emotions, trust each other, and communicate more effectively. It can be useful for short term intervention for a specific issue or for working on the relationship long term.

family iconFamily Therapy

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

life-skills iconLife Skills

The right life skills training will help you build the skills you need for recovery. You'll learn how to solve problems, improve your social life, enhance your mental health, and make good decisions. This is a key component of drug rehab programs in Texas.

art-brush iconCreative Arts Therapy

Creative arts therapy focuses on creative processes. You may engage in sculpting, dancing, improv, painting, or sketching. These creative outlets provide an opportunity to explore and express difficult emotions.

medical-detox iconExperiential Therapy

Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.

Phone icon Contact

Phone icon (903) 597-1351
Building icon

2323 West Front Street
Tyler, TX 75702

Call Now - Help is Available
Get Help Now - 469-840-4371
Question iconSponsored
Fact checked and written by:
Courtney Myers, MS
Edited by:
Kerry Nenn, BSW

Reviews

2.5 (60 reviews)
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Google Rating

2.5 (60 reviews)
Rachel Scott
2 months ago
1

Trish Hedge
3 months ago
4

Katelynn Love
4 months ago
3

My provider here was born for her job, I think. I don't always get along with her, but she is very good at what she does.The biggest problem is that the Center has a very large lack of funding. Too many patients for too little staff. That isn't the staff's fault, but it is the reality.If you can deal with that, their providers are very helpful.

Brain Human
6 months ago
5

The Staff are very friendly and professional and they have helped me when other places wouldn't, they are all about helping people who can't pay much and they are 1 of the only places who will I would recommend Andrew's Center in Tyler Texas to anyone who needs mental health care or just a place to talk about your problems and emotional support it's great

Courtlyn
6 months ago
1

These guys only pass as "mental health assistance" per the absolute bare minimum requirement. Operators and receptionists are rude, impatient, and often frankly useless I've been cut off and transferred to dead lines countless times while trying to ask basic questions like "when is your lab open?" or "what appointment do I need to make next?" I'm classified as a high priority patient yet I see my psychiatrist only 2-3 times a year. I hate this place, I sincerely do. They earn a 1.5/10 but I guess it's better than nothing.

Harry Jones
6 months ago
3

My son was incarcerated for a non violent minimal offense Wright before the covid crisis shut down everything. This was not Smith County jail nor Henderson County. This was Bowie County Texas, that is Texarkana a small city that sits on the border of Arkansas and Texas for you guys that don't know. Well anyway during his sentence at Bowie County he had witnessed a guard beat a guy severely bad with his fist while his hands where handcuffed behind his back. My son made a statement to internal affairs along with several other inmates and a lady guard. He began making threats to the guard and following her. She just said the hell with it and quit her job. All along he was aloud to stay at work and continue supervision over the inmates that seen him beat a man and make him spend upwards of a week in the hospital. He started telling my son and the inmates that he was just waiting for his opportunity that they where all going to get the same thing as the guy he put in the hospital. Well just so be it my son stands 5 foot 4 inches, and weighs about 115, so the guard told him tonight is the night that I get you. So you can just imagine in his mind what he was thinking was going to happen to him, so he made preparations to protect his self. He took the shower head off and put it in a tube sock. He had already been telling the other guards for days that the man was telling him he was going to kill him, everyone in the facility just ignored him, he pleaded and begged for help but help never came until it was to late. That very night around 2:00 am he entered my 22 year old kids cell, my son knew he was coming upon him entering the cell my son was able to strike him 1 time to the head. The guard was able to over power him and take the weapon the report stated the guard was able to strike him 4 times in the head before the other guards got there. The guards stated that they had handcuffed my son and was in the middle of trying to get my son medical attention when the guard grabbed the weapon and struck my son 2 more times before they could wrestle the guard to the ground. It caused my son to get 23 staples to the head. My son was charged with aggregated assault on a officer. The guard was suspended with pay. Now don't forget this was in the middle of the pandemic. My son was locked into a one man cell for 2 years after completing his 1 year sentence, because he was being held without bail. It was very hard to get a appointment with a lawyer but 8 months in it we finally got him a attorney but by this time my son had not been able to call his family or talk to anyone. His attorney knew something was wrong with my son, and he had a syciteris come in and talk with him, this was about another year. The doctor diagnosed him with paranoia schizophrenia. All charges were dropped. It took another 4 months before they could get him in a bed at the physiatric hospital in Terrell. At this time the guard was incarcerated and charged with multiple accounts of aggravated assault on multiple inmates. He was in the hospital in Terrell for about 5 months before he was released. When he came home he was like a entirely different person. He didn't know who I was he didn't know who his 4 brothers were and then we finally got his appointment to go to the Andrew center. They started him on a injection that would last for 3 months. The very next morning when he got out of bed he was back this was my son, I was so thankful to God and to the Andrew center they had finally gave him his life back. The last shot that he had was the middle of January. In the past 2 weeks my son has slowly diminished at this time he is doing the exact things that he was doing in the beginning. I truly believe from the bottom of my heart that there was a mistake made they have 2 shots one you take every month and the other every 3 months. I am by far not saying it was intentional but people make mistakes, his oldest brother has called and told them what is going on and repeatedly asked them did he get his medication I just hope and pray that they are investigating this.

Ryen Martinez
6 months ago
5

very nice staff and the service i received was above satisfactory

Melissa Wallis
7 months ago
1

It has been awhile since my encounter with this place, but I'd like to say what I think so it doesn't happen to anyone else. I was suffering from mental illness and needed medical help. Having no other resources, I found the courage to ask TAC for assistance. I spoke with an "intake" person who listened to my symptoms and pretended to read notes I'd prepared for when I inevitably struggled to talk about it. This "professional" sighed audibly and asked "Do you have a church family?" No other help was offered and my valid concerns were dismissed. I didn't need Sunday school; I needed a doctor. Total waste of effort. Thankfully, I didn't give up on my life. Don't go there if you're suicidal.

TexasLonghorns31
7 months ago
1

I have received services from here since 2019. And every month it was a struggle to receive my medications. Communication is horrible, and the scheduling ladies love to argue, and make you feel like you're in the wrong. I have came a long way with my mental health, and it's gotten to a point where the andrews center is a hinderamce.it is sad how stigmatized mental health is in our country and the andrew center provides a solid case as to why.

Rockin Paints
8 months ago
5

Probly the most incompetent set of people i have ever come across working with them for two year they are still just terrible. They have no communication skills and gas light you every step of the ways. But hey its east texas sadly its all you got

Jenny West
9 months ago
5

Vero Aparicio
1 year ago
5

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