AltaPointe Health Outpatient – Fairhope

372 South Greeno Road Fairhope, AL 36532
DetoxOutpatient
AltaPointe - Oasis Adult Intensive Outpatient AL 36532

About AltaPointe Health Outpatient – Fairhope

AltaPointe Health Outpatient – Fairhope, located in Fairhope, Alabama is a private alcohol and drug rehab that offers treatment for a variety of substance abuse addictions including alcoholism, co-occurring mental health disorders, and opiate addiction. They offer supervised medical treatment to safely manage withdrawal symptoms during detoxification, as well as flexible outpatient addiction therapy allowing patients to live at home while receiving regular treatment. Additional levels of care offered include intensive outpatient, 12-step therapy, and intervention services.

Specialty rehab programs at AltaPointe Health Outpatient – Fairhope include tailored care focusing on women's specific needs and experiences, gender-specific addiction treatment addressing unique challenges faced by men, and age-appropriate treatment for teens addressing adolescent-specific issues.

AltaPointe Health Outpatient – Fairhope has received accreditations from the state of Alabama and The Joint Commission.

Latest Reviews

Isabelle Ross
10 months ago on Google
1
I don t know why I even try with this place. The reviews tell you everything you need to know. Worst mental health place and so unprofessional. I have been hung up on, forgotten about, had personal medical files of mine lost, and absolutely berated by mental health experts for something as simple as not rescheduling which was actually on their part for forgetting my appointment. Not to mention every single time I had an appointment I had a new doctor because their staff is always quitting. This place needs to either have a serious evaluation or be shut down. A 1.3 average for the only mental health place in Baldwin is UNACCEPTABLE.
Response from the owner9 months ago
Hi, Isabelle. I'm sorry we have not met your expectations. Your patient feedback is important to us. Thank you for bringing these concerns to our attention so we can make improvements where needed. Kindly, April
Alycia Holloway
11 months ago on Google
5
Lately, I ve had to reschedule appointments due to unforeseen circumstances. I feel terrible about it but they ve been so patient and accommodating!! We ve been coming here for 2 years now and they ve been nothing but great, even the Foley location! I m so grateful for ALL that they have done for me and mine. We love our J, she s amazing. Yes, they rotate Dr s, yes some ARE over zoom, but, that s not an issue for us. Thank you AP! Everyone we have and continue to come in contact with are great!
Response from the owner10 months ago
Hi, Alycia! Thank you for sharing your feedback and five-star review. It's great to hear you've had a positive experience with our team. We appreciate your trust in us to provide the your mental healthcare. Kindly, April
Jason VanLandingham
1 year ago on Google
1
The creepy heartless responses to all of these complaints tells you everything you need to know about this place. The fact it is still in business is a testament only to how desperate families are out here for anything to help their children.
Response from the owner1 week ago
I am sorry to hear you feel this way. Good and bad feedback is shared with managers to improve our patient care. We appreciate the time you took to leave AltaPointe a review and do not take your concerns lightly. If you would like to speak to someone or provide further information about your patient experience, you can reach out to our patient relations department by email at info@altapointe.org or by calling toll-free (888) 335-3044. Thank you, April
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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4.8 / 10

Location

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
intensive-outpatient iconIntensive Outpatient
Intensive Outpatient Programs (IOP) are for those who want or need a very structured treatment program but who also wish to live at home and continue with certain responsibilities (such as work or school). IOP substance abuse treatment programs vary in duration and intensity, and certain outpatient rehab centers will offer individualized treatment programs.
12-step icon12-Step
12 step programs are often considered the standard model for addiction recovery. They're based on the use of spiritual principles to support a gradual psychological, emotional, and spiritual shift to remediate the root causes of one's addiction. Treatment depends primarily on per coaching (sponsorship) and group recovery meetings. Though rooted in spiritual principles, participants do not need to be religious and sessions are non-denominational. Specialized groups, including meetings for seniors, teens, and family members, are often available.
heart-hands iconIntervention Services
A drug intervention in Alabama is an organized attempt to convince someone they have a substance use issue and that they need treatment. During an intervention, loved ones share their concerns about the person's substance use and encourage them to get help. A professional can provide guidance and support for this effort through intervention services, to help participants avoid missteps and increase the success of the intervention.
medically-assisted-detox iconMedically Assisted Detox
Medically assisted detox is often the first step of addiction treatment. At the medical detox level of care, you are weaning your body off drugs and/or alcohol under the care of licensed medical professionals who constantly monitor your health and treat any potential withdrawal symptoms, sometimes with the aid of medication (like Suboxone or Vivitrol).

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

Drug rehab in Alabama provides medical or psychotherapeutic treatment for drug dependency. Methods of treatment often include a combination of medication, counseling, and recreational therapies.

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Substance rehabs focus on helping individuals recover from substance abuse, including alcohol and drug addiction (both illegal and prescription drugs). They often include the opportunity to engage in both individual as well as group therapy.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
lgbtq-program thumbnail image
LGBTQ Program
Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.
military-program thumbnail image
Military Program
Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).

Clinical Services

The goal of cognitive behavioral therapy in Alabama is to lessen the symptoms of certain mental health conditions, including substance abuse and co occurring mental health disorders. It is known as one of the most effective means of treatment for these conditions.

Dialectical behavior therapy (DBT) is a form of talk therapy designed to treat individuals who are experiencing intense emotions. It is often used in Alabama for the treatment of borderline personality disorder, substance use disorder, and other mental health conditions.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

Individual therapy for drug and alcohol addiction involves one on one sessions with a therapist to address the psychological and behavioral aspects of addiction. Your therapist may use Cognitive Behavioral Therapy, Dialectical Behavior Therapy, or Motivational Interviewing to help you develop coping strategies and work towards long term sobriety.

Rehab treatment in Alabama often involves motivational interviewing (MI). This is an evidence based approach that helps you discover your own interest in change. You'll decide for yourself what next steps you're willing to commit to in order to reach your goals.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

If you're experiencing relationship challenges, couples therapy in Alabama can help you work through those difficulties. You and your partner will meet with a professional therapist to work on current issues and strengthen your relationship.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Life skills are an essential part of addiction recovery. These skills help you succeed in day to day life and live independently. They fall into three main categories: interpersonal skills, thinking skills, and self awareness. Treatment involves developing these skills for a successful recovery.

Staff & Accreditations

Staff

Tuerk Schlesinger, MBA

CEO

Olivia Nettles, LPC, NCC

Chief Clinical Officer, Child & Primary Care Services

Megan Griggs, MS

Chief Clinical Officer, Adult & Crisis Services

Jarrett Crum, MSW

Chief Hospital Officer

Sandra Parker, MD

CMO

Alicia Donoghue, SPHR

Chief of Staff

Steve Dolan

VP of Administrative Services

Traci Jones

CFO

Accreditations

State Licenses are permits issued by government agencies that allow rehab organizations to conduct business legally within a certain geographical area. Typically, the kind of program a rehab facility offers, along with its physical location, determines which licenses are required to operate legally.

State License: Alabama

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes
Accreditation Number: 1389

Contact Information

Phone icon (251) 990-4248
Building icon

372 South Greeno Road
Fairhope, AL 36532

Reviews of AltaPointe Health Outpatient – Fairhope

1.75/5 (12 reviews)
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Reviews

4.5

If the person wants the recovery will be successful, otherwise the improvement will not be useful. It depends.

Reviewed on 2/28/2019
Overall Experience
Date Submitted
Reviewer

Google Reviews

1.5 (11 reviews)
Isabelle Ross
10 months ago
1

I don t know why I even try with this place. The reviews tell you everything you need to know. Worst mental health place and so unprofessional. I have been hung up on, forgotten about, had personal medical files of mine lost, and absolutely berated by mental health experts for something as simple as not rescheduling which was actually on their part for forgetting my appointment. Not to mention every single time I had an appointment I had a new doctor because their staff is always quitting. This place needs to either have a serious evaluation or be shut down. A 1.3 average for the only mental health place in Baldwin is UNACCEPTABLE.

Response from the owner10 months ago
Hi, Isabelle. I'm sorry we have not met your expectations. Your patient feedback is important to us. Thank you for bringing these concerns to our attention so we can make improvements where needed. Kindly, April
Alycia Holloway
11 months ago
5

Lately, I ve had to reschedule appointments due to unforeseen circumstances. I feel terrible about it but they ve been so patient and accommodating!! We ve been coming here for 2 years now and they ve been nothing but great, even the Foley location! I m so grateful for ALL that they have done for me and mine. We love our J, she s amazing. Yes, they rotate Dr s, yes some ARE over zoom, but, that s not an issue for us. Thank you AP! Everyone we have and continue to come in contact with are great!

Response from the owner11 months ago
Hi, Alycia! Thank you for sharing your feedback and five-star review. It's great to hear you've had a positive experience with our team. We appreciate your trust in us to provide the your mental healthcare. Kindly, April
Jason VanLandingham
1 year ago
1

The creepy heartless responses to all of these complaints tells you everything you need to know about this place. The fact it is still in business is a testament only to how desperate families are out here for anything to help their children.

Response from the owner1 year ago
I am sorry to hear you feel this way. Good and bad feedback is shared with managers to improve our patient care. We appreciate the time you took to leave AltaPointe a review and do not take your concerns lightly. If you would like to speak to someone or provide further information about your patient experience, you can reach out to our patient relations department by email at info@altapointe.org or by calling toll-free (888) 335-3044. Thank you, April
brianna lindbom
1 year ago
1

So far the issue I have is that the front desk girl - Bianca is rude. I expressed concerns my daughter was having and how it was very important that they get her in asap. And she said well you can always take her to the hospital. She has no empathy at all, my daughter was hospitalized less than a week later. My request is that Office staff need to be show more empathy when a parents shows concerns.

Response from the owner1 year ago
Hi, Brianna. Thank you for the review. I am sorry you have not had a positive experience. Your feedback will help us improve the care we provide. April
Desiree Smith
2 years ago
1

Response from the owner2 years ago
Hi, Desiree. I appreciate your feedback and the time you took to leave us a review despite your experience. I have shared your review with management. You can also reach AltaPointe's patient relations team at (833) 921-1811. Thank you, April
alysa mckee
2 years ago
1

This place is an absolute joke! Now I love the school base therapist. Although, we don't see her a lot. They put so many schools & students on one person.Psychiatrist, explain to me why they are on the TV?We have to come to the office.Trying to treat my son with medicine but don't actually interact.Yall just want money & dope the kids up. Not actually help the kidsI have never b�n a fan on Dr's but these last 2 years has prove my case. It's all about the money'

Response from the owner2 years ago
Hi, Alysa. I am sorry to hear we have not met your expectations. I do appreciate your feedback and will share your concerns with our management in hopes of making improvements. If you would like to provide anything further, don't hesitate to contact patient relations by calling (833) 921-1811. Kindly, April
Atlas Gilaspy
2 years ago
1

This place made me want to kill myself more than I did going in.

Response from the owner2 years ago
Atlas, please give our patient relations a call to learn more about how we can improve our delivery of care (833) 921-1811. You can also send us an email at info@altapointe.org. Sincerely, April
Jessica Michaels
2 years ago
1

AltaPointe is the absolute worst place to go for therapy. The bottom line is that they're a huge corporation and all they care about is money. They tried to charge me $160.00 that I didn't owe. When I talked to the practice manager she basically said I was lying when I said that I didn't owe this amount. She was proven wrong and didn't even offer an apology for her rudeness. The office staff is continually changing and are poorly trained. This is the worst environment for a calming therapeutic experience.

Response from the owner2 years ago
Hi, Jessica. Thank you for taking the time to share your feedback. I appreciate your comments and will share them with management. If you would like to provide anything further, you can reach our patient relations by calling (833) 921-1811. Kindly, April
K Jones
2 years ago
1

Awful! Our innital appointment was November 9. We were told my daughter would see someone at school. She has not. I have called and they won't give me the doctors information other than her name is Anna. It's ridiculous. We could have completed several appointments by now somewhere else. And should have.

Response from the owner2 years ago
Hi, K. Thank you for taking the time to leave us a review, despite hearing we have not met your expectations. I will share your feedback with our team. If you would like to reach AltaPointe's patient relations, you can call them at (833) 921-1811 or email us at info@altapointe.org. Sincerely, April
Ashley Moss
5 years ago
1

If I could zero stars I would. Hands down worst place to try and get help for your mental health. My initial intake appointment was fine but they then scheduled me to see a doctor before a therapist which I thought was not a good idea. I then rescheduled my appt with the dr which put me another month out. But I overlooked that bc the following week i was scheduled to see my therapist. When I arrived 30 mins early for my appt the receptionists checked me in only to call me back to the front desk a few minutes later to tell me they doubled booked appointments in my time slot.

Kim Tracey ella
7 years ago
3

It's a 50 50 thing people who need help can get it but I have friends it hasn't proven to be that great

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