Access Behavioral Health Services

3307 Caldwell Boulevard
Suites 103-104
Nampa, ID 83651

About Access Behavioral Health Services

Access Behavioral Health Services, located in Boise, Idaho, is an outpatient mental and behavioral health care facility for youth and adults. They offer a full continuum of addiction treatment programs, including dual diagnosis treatment and specialized tracks for specific demographics.

Access Behavioral Health Services provides outpatient mental health and addiction recovery programs for youth and adults in Boise, Idaho. Treatment options include medically supervised ambulatory detox, intensive outpatient programs (IOP), general outpatient programs (OP), and aftercare programming. They also offer specialized services for children, adolescents, young adults, seniors, persons with hearing impairments, and persons with co-occurring addiction and mental illness.

Medically Supervised Ambulatory Detox
Clients undergoing ambulatory detox receive robust medical supervision and may be prescribed FDA-approved medications to ease withdrawal symptoms and prevent potentially serious complications.

Intensive Outpatient Program (IOP)
The intensive outpatient program (IOP) is designed for clients requiring high-level supervision and support, including those in early recovery, those stepping down from inpatient care, and those at an elevated risk of relapse. Medical and mental health assessments, personalized care planning, and comprehensive case management are included for all clients. Clients also engage in intensive individual, group, and family counseling that draws on proven modalities, including CBT and DBT. The program promotes clients’ sustained sobriety through age-specific, recovery-focused life-skills training that addresses topics such as coping, self-care, and relapse prevention.

General Outpatient (OP) and Aftercare Services
The general outpatient program (OP) and aftercare services ensure a complete continuum of care aligned with clients’ evolving needs. This treatment may include step-down support, vocational and academic training, housing and employment assistance, and referrals for medical, mental health, and social service programs.

Accreditation and Payment
Access Behavioral Health Services is licensed by the state of Idaho and accepts private insurance, military insurance, Medicare, Medicaid, sliding-scale payment schedules, and self-pay. Financial aid is available.

Latest Reviews

Mary Jackson
1 month ago on Google
5
Response from the owner1 month ago
Thank you for rating us with four stars! We re glad to see you had a positive experience with our agency. If there s anything specific that stood out to you or areas where you think we could improve to get five stars, we d love to hear your thoughts. Your feedback helps us continue to provide the best service possible. We appreciate your support and hope to have the opportunity to serve you again soon! -Robert Andrews - Boise Clinic Manager
darkknight prepper
2 months ago on Google
1
if you have the ability to go somewhere else you should. This place is disorganized, uninviting, and the worst facility of its kind that I've ever seen. Good luck.
Response from the owner1 month ago
Dear darkknight prepper, We're truly sorry to hear about your disappointing experience with us. Providing a welcoming and well-organized environment is a top priority, and we regret that we fell short of your expectations. We take feedback like yours seriously and have taken the opportunity to address these issues directly. Access staff heard you and acted! Our lobby areas are now a space to feel comfortable and cared for, our staff has increased implementation of structure and procedure to provide the most efficient and smooth experience for all our clients. Thank you for bringing this to our attention, and we hope you'll give us another chance to provide you with the quality experience you deserve. Sincerely, Rixa Monreal, Clinic Manager, Access Behavioral Health Services
Altenachka Klassnaya
3 months ago on Google
5
Phenomenal agency, amazing and helpful staff. Had great experience at ABHS
Response from the owner1 month ago
Thank you so much for your kind words and for taking the time to leave us a five-star review! We re thrilled to hear that you had a great experience at Access Behavioral Health Services and that our staff was able to provide the help and support you needed. Your feedback is incredibly motivating for our team, and it reinforces our commitment to providing the best possible care and service to all our clients. If there s anything else we can do for you, please don t hesitate to reach out. We look forward to serving you again in the future!

Location

Accepted Insurance

Access Behavioral Health Services works with several private insurance providers and also accepts private payments when possible, Please contact to verify your specific insurance provider.

Call now to check and verify your insurance

800-985-8516
Question iconWho Answers?

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
inpatient iconInpatient
Clients requiring treatment in an inpatient rehab are often those who need stabilization support as they exit detox or contend with a life crisis. Residing at the treatment facility enables clients to focus exclusively on their recovery. They engage in extensive psychotherapy and recovery-focused life skills training to support their sustained sobriety and prepare them for outpatient and community-based care. Evidence-based holistic therapies, such as experiential therapy and meditation, are also commonly available.
intensive-outpatient iconIntensive Outpatient
Clients in an intensive outpatient program (IOP) are typically in early recovery or are at an elevated relapse risk. This includes those who are exiting detox or inpatient care, those in crisis, and those who have chosen IOP in lieu of hospitalization. Intensive outpatient treatment involves a minimum of nine and a maximum of 20 treatment hours weekly. Most rehabs offer a variety of services, including medication assisted treatment (MAT), addiction counseling, recovery-focused life skills training, and holistic therapies.
medically-assisted-detox iconMedically Assisted Detox
Medical detox is the process of removing addictive substances from your body in a medically supervised setting. With the aim of keeping you as safe and comfortable as possible, a team of licensed medical professionals monitors your vitals and may provide medications if needed to alleviate any withdrawal symptoms. Medically assisted detox is generally partially covered by most private insurance and insurance plans under the Affordable Care Act.

Treatments

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

teen-program thumbnail image
Teen Program
Teen programs are designed to address the unique pressures teens face, pressures that can drive them to experiment with dangerous, addictive substances. They need programs that meet them exactly where they are and give them tools for long-term recovery. Therapy can help teenagers understand and work through underlying issues so they can reclaim the life ahead of them.
adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
program-for-men thumbnail image
Program For Men
Men face specific challenges and concerns when seeking addiction treatment. Gender-specific recovery programs help them tackle these issues head-on in an environment that's focused, targeted, and distraction-free. It also gives them the opportunity to connect with and learn from other men who have been through a similar journey and can offer support for the next step.
program-for-women thumbnail image
Program For Women
Rehabs for women provide a safe, nurturing space for female clients to heal. These treatment programs consider the specific obstacles that women can face during recovery and place a special emphasis on mental, social, physical, and reproductive health. They explore how each woman's experience has shaped the trajectory of their substance use, addressing issues such as sexual abuse and past trauma.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
child-program thumbnail image
Child Program
The providers who specialize in the children's rehab space understand the specialized needs that this population faces. School-based and social services such as tutoring and family counseling are often central to treatment. Child programs may also address the needs of youth experiencing substance abuse in the home, including a parent's or sibling's addiction.
seniors-program thumbnail image
Seniors Program
Nearly one million adults age 65 and older live with a substance use disorder. Treatment providers who specialize in senior care understand the social, psychological, and physical effects of aging and how they relate to recovery. They can help clients address particular challenges and risks they may face as they get older such as overdosing and medication interactions and dependencies.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Amenities

  • home-setting iconResidential Setting

Contact Information

Phone icon (208) 465-4833
Building icon

3307 Caldwell Boulevard
Suites 103-104
Nampa, ID 83651

Fact checked and written by:
Peter Lee, PhD
Edited by:
Kerry Nenn, BSW

Reviews of Access Behavioral Health Services

2.06/5 (31 reviews)
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Reviews

5

Thanks to all the staff for how amazing they were with me! So kind and helpful. I would definitely recommend going to this office.

Reviewed on 3/13/2019
1

So unprofessional and a horrible place i will never go again!!!

Reviewed on 2/11/2019
Overall Experience
Date Submitted
Reviewer

Google Reviews

Mary Jackson
1 month ago
5

Response from the owner2 months ago
Thank you for rating us with four stars! We re glad to see you had a positive experience with our agency. If there s anything specific that stood out to you or areas where you think we could improve to get five stars, we d love to hear your thoughts. Your feedback helps us continue to provide the best service possible. We appreciate your support and hope to have the opportunity to serve you again soon! -Robert Andrews - Boise Clinic Manager
darkknight prepper
2 months ago
1

if you have the ability to go somewhere else you should. This place is disorganized, uninviting, and the worst facility of its kind that I've ever seen. Good luck.

Response from the owner2 months ago
Dear darkknight prepper, We're truly sorry to hear about your disappointing experience with us. Providing a welcoming and well-organized environment is a top priority, and we regret that we fell short of your expectations. We take feedback like yours seriously and have taken the opportunity to address these issues directly. Access staff heard you and acted! Our lobby areas are now a space to feel comfortable and cared for, our staff has increased implementation of structure and procedure to provide the most efficient and smooth experience for all our clients. Thank you for bringing this to our attention, and we hope you'll give us another chance to provide you with the quality experience you deserve. Sincerely, Rixa Monreal, Clinic Manager, Access Behavioral Health Services
Altenachka Klassnaya
3 months ago
5

Phenomenal agency, amazing and helpful staff. Had great experience at ABHS

Response from the owner2 months ago
Thank you so much for your kind words and for taking the time to leave us a five-star review! We re thrilled to hear that you had a great experience at Access Behavioral Health Services and that our staff was able to provide the help and support you needed. Your feedback is incredibly motivating for our team, and it reinforces our commitment to providing the best possible care and service to all our clients. If there s anything else we can do for you, please don t hesitate to reach out. We look forward to serving you again in the future!
Flor Gaona
3 months ago
1

This place is the absolute worst in working with clients. They schedule appts for you without making sure they work for you. They forget to complete necessary paperwork or items needed to continue with CBRS services and then make every excuse in the book for not doing so. In addition they fail to work with their clients on scheduling and insist they are trying when in reality they do not care. Ashton a CBRS worker lies about what he says to clients and then makes it seem like they don t know what they are talking about even though we have it in text. Katelyn is rude and very disrespectful when issues are brought to her attention and will accuse you of being hostile. To top it off they change the CBRS appts without consulting with the client and then refuse to make it work to the point where services are not being provided. I would stay away from this place and look elsewhere. At this point we are without services due to them refusing to work with the client.

Response from the owner3 months ago
We are very sorry you ve had a negative experience with our agency. We do our best to accommodate everyone s schedules and address every concern we receive, however; solutions do not happen over night and we are constantly working towards improving how we deliver care to our clients. We would like to continue working with you to come up with a solution that works for everyone so services can continue. Please reach out to us at your earliest convenience. (208)338-4699
RcTtOuChEd 1
6 months ago
1

A mental health chop shop. Was referred here by my GP for med mgmt last year. On 1st appointment, I asked for a reevaluation of my condition and was given the run around and prescribed my usual meds. Same with 2nd appt. On 3rd appt, I again asked for a reevaluation and was given the run around again BUT this time was switched to a different medication which triggered a month long depressive episode while building up new med. Now today I realized I was taking my last pill and wondered why my pharmacy hasn't filled my script. I had no refills available so I called Access Behavioral at 9am to re-up and left message because no one answered. At 3pm they finally returned my call to say I need another appointment to re-up my current med. This is normal every 6 months, but in this case, it's only been 3 months. So I made the appt and asked for a partial refill to get me thru. Was told I'd be texted. It's now 515pm and they're closed. No text. No meds. Re-up appointment made 3 months early in a transparent attempt to pad clinic revenue. After reading the other reviews here, I think it's time I lodge a complaint with the medical board for their incredibly substandard practices.

Response from the owner6 months ago
Thank you for bringing this to our attention. We're sorry to hear about your experience and appreciate your feedback. We strive to provide excellent service, and we apologize if we fell short. We'd like to learn more about your concerns and see how we can make things right. Please reach out to us directly so we can address this matter promptly. Feel free to reach me at (208) 465-4833 ext 222 or our Boise clinic Manager, Robert A at (208) 465-4833 ext 117. -Rixa M, Nampa Clinic Manager
Justin Wells
10 months ago
5

Call aheads for appointment times are always a day before the appointment to remind you. They have great counseling and med management opportunities. Would recommend

Response from the owner10 months ago
Justin, Thank you so much for taking the time to share your positive experience with our clinic! We're thrilled to hear that our appointment reminders have been helpful for you, and we're glad to know that you've found our counseling and med management opportunities beneficial. Your recommendation means a lot to us, and we appreciate your trust in our services. If there's ever anything more we can do to support you, please don't hesitate to reach out. We look forward to continuing to provide quality care and assistance. Thank you again for your kind words! Best regards, Robert Andrews - Clinic Manager
Angelina Martinez
11 months ago
1

Honestly this place is absolutely horrible Jessica Ruzo however her name is spelled was treating me like a criminal she shut me down for a therapy apt I had scheduled with her when I didn't feel safe giving her my address because how aggressive she was coming off which she already had on file by the way they legally have to have it? But hung up on me laughing, unbelievable.

Sarah hawker
1 year ago
1

Lilian Fierros
1 year ago
1

Chris Gawka and Shawna Kuehne are highly unethical and unprofessional nurse providers, seriously, Chris Gawka had toe audacity to waste my previous time and the outcome of my one meeting with this clown was for him to tell me to to go to another clinic for med management, what a joke. Cannot emphasize this enough, avoid these two providers, or don t. It s a your own risk. I only ever leave reviews when I feel like it s a social responsibility and a public service, don t take my review lightly. Seriously, save yourself the unnecessary stress.

Response from the owner1 year ago
Hello Lillian, Sorry to see that you had a negative experience. Please feel free to reach out to myself (Robert) or Tabitha to discuss what must have happened so we can best address it.
Stabmouth
2 years ago
1

Jennifer Wood
2 years ago
1

Do not go to this clinic the staff are incredibly rude and have no idea how insurance works.My boyfriend was referred to this clinic to get established, he was called today by a woman to get him set up for an appointment and right out of the gate we had issues. My SO expressed his preference for a female councilor and after a big sigh she became annoyed and told him that she was pretty sure they couldn't accommodate because he is "on medicaid" the kicker... he's not on medicaid and hasn't been for a while.So we called back were put in touch with a man who answered the phone with "hello" and nothing else, got annoyed when my SO asked if this was the referral department. After explaining the situation the man told him his medicaid is still active, we advised we don't want to use it (because at this point with our current income that would be illegal, and he had 2 other insurances through both of our jobs) and the man argued with us, asking us why and telling us we were wrong. We ended up expressing our frustration with the whole process and hung up.These ratings are 100% accurate and the person who keeps responding is clearly not fixing the situation at their clinic. You are a mental health clinic and should be ashamed for the way you treat patients. If dealing with people is such an inconvenience find a new job.

Response from the owner2 years ago
Hi, Jennifer. I am sorry to hear of the experience you had with ABHS Staff. Unfortunately, we are required to utilize any active insurance policies, including your Medicaid. I apologize that this was not communicated in a more efficient way. If you would like to speak more of the issue at hand, please contact me at 208-338-4699 ext. 117. Thank you, Jen Clinic Manager
Augustus Hughes
2 years ago
1

TLDR: They don't show up to appointments, rarely call you back, often don't answer their phone, then drop you as a client without notification.I don't often leave reviews but this needs to be said. I now believe the previous ones I had read. I had an appointment end of last month with my practitioner (over telehealth) and she never showed up. So I immediately called to see what was up, no answer (unfortunately that's the usual) so I left a VM. Never received a response. Over the next few weeks I left two more VMs. A couple of days ago I realized I was almost out of my med and had no refills so I left a VM with them and again no answer. I finally left a VM at the main desk and my practitioners desk and missed a call the next day. I received a VM saying my practitioner had dropped me. I was never informed of this. They said they could set me up with a different one so I wouldn't run out but I have no desire to work with them after the blatant disregard for ethics. Do not go here.

Response from the owner2 years ago
Augustus, I apologize for any miscommunication that may have occurred, but please know that I will be addressing this situation with Staff. If you would like to further discuss this, please call me at 208-338-4699 ext. 117. Thank you, Jen W. Clinic Manager
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